The location is painfully understaffed. I'd reserved the truck and the poor clerk had to man the cash register for the convenience store and the gas station. It took 4X as long as it should have. He had to walk away multiple times, leaving my ID on the counter and when I took it off the counter after the 1st time, he took it to the til. I've had identity theft and I find this unacceptable. To add to the problems with understaffing, he wanted me to sign off on no damage without checking the truck first. He tried convincing me to go ahead and sign off but I said I won't do that without physically doing a walk around. I did the walk around and took pics. I needed it for 7.6 km each way journey. He was a lovely person and I don't blame him for just trying to get the vehicle checked in and out as quick as possible in between customers (store and/or fuel). Frustrating.cornerstone C.
Customer Reviews for Gas Plus Chestermere
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was messy inside. Coffee stains in the cup holder, very dusty. With COVID the truck should have been wiped clean.Joseph B.
Customer did not leave a comment.Mark B.
I was very happy with my experience, the customer service was excellent and everyone was very friendlyPamela M.
Customer did not leave a comment.Sukhmandar B.
Customer did not leave a comment.Gloria S.
Customer did not leave a comment.Jeffrey M.
I have used uhaul a number of times over the last few years. I waited for 45 minutes to find out the trailer was damaged when it was brought back surely someone could have called me. The customer service kid was excellent and apologized and went out of his way to find a dealer that had one. Go to the chestermere location. Owners son wanted nothing to do with helping me. He had a condescending tone (not sure why as his gas station was literally a shit home and messy) he had a lazy attitude and did not offer to hook up the trailer (different from other locations). Not that I needed the help but it reaffirmed his lazy attitude. Upon bringing the unit back I was late and could be the worst customer service person I have seen. Will NEVER rent from uhaul again.Stephen T.
Customer did not leave a comment.Mirza F.
Make extension of rental more accessibleCaitlan H.
What a joke, tells me to bring the truck back with 1/4 tank of gas and he'll give me a $35 discount. Spend $30 on gas at their gas station and he offers me a $10 discount only. Yeah it's a hair less than 1/4. But it also had less gas in it than you said it did when I picked it up. I am very disappointed pointed with u haul. Try filling your trucks and maintaining them. Broken wiper blades, unstable drive, truck needs a wheel balance.Brad S.
Trailer was dirty had mud all over it and nails garbage . The system was down when I return it then they charge me a extra day. Never help me hook up or even bother to check trailer pic would not upload into self check out.Rick D.
Truck was very old. Truck loading door was stiff and extremely hard to open and close.Jennifer H.
Customer did not leave a comment.Keith B.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Jason S.
Vehicles should be picked up and returned with a full tank of gasPaul D.
Customer did not leave a comment.Faizan S.
Box was dirty had to clean it before we could use it . Truck was on empty for gas had to put our own gas in . Wiper on drivers side was ripped off so no wiper on drivers window was dirty and could not clean it .Nelson T.
Staff had to jump between the u-haul station and cashier for the fuel so it made it difficult for them to focus. They did get the job done though and that is what matters.Donald L.
Customer did not leave a comment.Usman A.
Great service!! Super quick in was in and out. My truck was awsome. Clean and great on fuel.Daniel M.
I had to hook up the dolly my self and check lights my self one side did not work for signal so had to go back inside to tell the guy he then gave me another conection to hook new wires up he did help me with this and it all worked fine after but it did the job and I was happy at the end thanks uhaulPaul C.
Customer did not leave a comment.Joseph B.
We were over charged for mileage that hadn't been recorded properly. If we hadn't had a picture we wouldn't have been refunded almost $120. We were basically charged double. Then when we brought it back to them to prove the mileage used they still wouldn't refund and said they had to call the manager. When we arrived back home, they called us in for a refund.Matthew P.
Customer did not leave a comment.Daniel H.
Had extra boxes that were purchased in anticipation that extras would be able to be refunded. Vendor refused to refund for these extras. 100% guarantee absolutely worthless for the boxes. Rather disappointing because rest of move was excellent.Mark S.
No, was excellent atenciÃ³n for me. Thank you.SANTOS D.
everything was good !!EUGENE B.
All went well. ThanksGEOFFREY G.
Vehicle was dirty, bugs on windshield, dirt in the truck and cargo box. Interior smelt of cigarettes and had many stains on the dash and cup holders. This vehicle was not Covid clean. Not acceptable.Sean R.
Customer did not leave a comment.Charles W.
The battery died on me due to having only emergency lights on for about 2 hours. When I jump boost the battery, i noticed that the battery connection was corroded so it needs to be fixed asap.LGOR P.
Just one comment that the truck was visibly dirty inside - we had to sweep it out ourselves before putting our stuff in. Other than that it was all good.Warren M.
Poor guy running the gas station, convenience store, Fed ex depot, Purolater Depot, Uhaul Depot and no one to help him. One guy running the whole place. Crazy. Felt sorry for himDel P.
Clean the vehicle, maintain the suspension, I wasn't sure the vehicle was going to make the full tripJody G.
The agent was efficient, extremely congenial and very helpful. I had no issues with anything. Well Done!!sandy M.
Customer did not leave a comment.Rodney S.
Customer did not leave a comment.matt D.
They charge me the amount on visa twice. And Truck is noisy sometimes.AYMAN A.
Customer did not leave a comment.Dawn S.
Did what you could during a challenging situation.. I will recommend if nothings available in city.james L.
The trailer was not secured and while I was driving on the road it fell off. Only the chains were attached and while I was slowing down it was slamming into the back of my SUV causing unknown damage at this time.JENNIFER C.
They are very kind courteous and thoughtful store..they helped me with blankets and a dolly too..they also adviced that whenever I need further assistance,they are more than willing to give me the help. I highly recommend their services and products for movingJustus B.
It took 3 stops to get my equipment including packing blankets. Why was I sent here instead of where I ordered the truck on Barlow trail. As it turns out, I was at Barlow trail to get the packing blankets.William C P.
The attendant was very slow and even though I was first in line to return the vehicle he kept addressing customers that came to buy other items. This was very frustrating and time consuming. In future please address customers based on first come bases thank you.Eliam C.
There was a mechanical issue in the equipment was broke down (tie rods) so I wait on high way a bout 5 hours until the tow truck came So paid for the handymen (4 people) Your service is very un useful and waiting to compensate me E mail email@example.com Cell phone 7802377246Sonny G.
Customer did not leave a comment.Brad S.
It's obvious that uhaul and this location do not care about the service they provide. It took 45 minutes to even get the van since the gas station attendant would leave me every time a customer came in, even during the transaction. I had ordered my cube van much in advance and even called three times the week before to confirm, yet was told on the day I had all my friends and family ready to move that no van was available, at all! The o it option was driving an hour away to another town.charmaine H.
Truck was extremely dirty with used tissues and empty water bottles the back of truck had dirty blankets inside on the highway I thought I was gonna lose control of the steering cuz the alignment is really bad and still I got charged 254.00 for horrible service specially with Covid going on and dirty tissues it was disgusting and I have pictures to prove it.Joanne B.
Customer did not leave a comment.Kathy F.
After reviews I was hesitant but we were pleasantly surprised. Gas was a bit lower than they said but they were cool to change it. This gas station can get very busy so we were waiting a bit, but other than that, everything went well! Staff was very nice and friendly and answered our questions quickly.Micah N.
staff really rude I am disabled and was told to load the trailer myself was informed more than once to do it myself as it is not their jobJudy K.
Attendant was very rude and very unaccommodating. I will never rent a U-Haul from this location in the future. This attendant needs to understand he is representing U-Haul as well and needs a course on customer service.Tina P.
Customer did not leave a comment.thuy T.
Great and fast service! Highly recommend l! Thank youSheila M.
Customer did not leave a comment.Duc Toan N.
Customer did not leave a comment.Paul T.
Customer did not leave a comment.Terri T.
Gas was lower than notifiedprabhdeepak S.
I drove the truck 16 miles. Guy at uhaul said I needed to put gas, as I used 1/4 tank. Not quite possible unless there is a hole in the gas tank. Also recorded the miles wrong when I returned and said I owed for extra miles. Tooj some time to sort out the right numbers.Ryan M.
Customer did not leave a comment.todd R.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.Syed Z.
Customer did not leave a comment.Larry P.
Need Have separate person to do processing trailer had to Waite multiple times as customers needed cigarettes, clerk had little knowledge of u haul procedures and tail lights did not work on trailer and safety chains are to small for heavy duty hitchesgarrett M.
gas had been stolen from trucks. the rental agent could not be bothered to check fuel guage, just take a picture. when I returned the truck he did not believe my fuel story. I had rented same size truck on monday with great service, this time totally different. gas charge was increased without telling me in advance,your trucks are going to get snow in tanks as the caps were not put on remaining trucks. I will not reccomend this outlet to anyone Lorne BLorne B.
van was clean, warmed up, everything worked, pickup was fast and return was as well. Lorne BLorne B.
not to go to this location, it took them three tries before they got me the right truc, I had to sweep and clean the truck from snow, I had to go see if the truck starts, the guys that were there were crapMargaret K.
Vans were dirty inside, Service poor and attendant kept stopping dealing with me every time someone came into the convenience store. Took over 30 minutes from arrival time to getting the keys.Graham S.
Customer did not leave a comment.Shawn D.
It would have been nice if the truck had been cleaned off of snow and running when we picked up at assigned time. If the people managing it knew more about maintaining the wipers etc. Spilled pop or something on console.Lorana W.
Customer did not leave a comment.Phillip W.
The on-site agent was attentive and courteous. Would definitely recommend this location to a friend.Shaun U.
Customer did not leave a comment.Stan K.
I am a regular customer, fast, reliable and very convenient. Front liners are very courteous and kind! Keep it up.!jimmy D.
Customer did not leave a comment.Michelle M.
Staff did not know how to connect the trailer. Contract equipment crashed for each customer, took over an hour to get checked in. Please invest in some proper booking systems. Every place I've rented from has had problems.Chris L.
The truck I put on hold didn't work. They gave me the only other truck they had for the same price because the size I wanted was not able to run. The truck they let me use needed a boost in order to start. I ordered 20 covers for my furniture and they had none. The man helping me was kind but this place was not a good look for U Haul.crystal H.
Customer did not leave a comment.mike V.
Customer did not leave a comment.Satvinder S.
Store front lacks professionalism, vehicle interior was extremely dirty, front tires showed signs of significant wear due to under inflation. Other venues in the area are much cleaner and show a greater dedication to the U- Haul branding.Troy C.
Rented a 15' truck to move. Picked it up later in the day when it was dark. Drove it a few miles to our home and parked it for moving the next day. In the morning, we noticed that one of the front tires was very low, so we drove it back to exchange it. They charged us milage. It wasn't a lot of $, but I don't think we should have been charged extra due to a quality issue.Allen S.
The trailer we rented originally in Strathmore and were contacted that it was only available in Chestermere, that was not an issue for us so we went there to pick it up. When we arrived the trailer was not on the lot and we were told to wait 30-45 mins and the guy would return it. We waited and a guy pulled up to Gas Plus with the trailer and it was loaded with belongings for the store - the employees then spent 10 minutes cleaning out the items so we could then use it.Mallory L.
Nice person serving. Polite and provided clear instructions.ARNOLD C.
The experience was awful! They didn't have anything ready that I had requested. I ordered 2 dozen blankets and they only had 1 dozen but still charged me for 2 dozen. When I went to drop off the Uhaul we gave them the keys and then they told us that we had to go back and take a picture to confirm the milage and gas. I have never had this in all my years of using Uhaul, it is always the staff members that verify everything. The key got locked in the car, and instead of trying to help us figure out how to get the key out of the car, they gave us the wrong information and then yelled at us and told us to leave. Will never use again, they should be ashamed of their customer service. They shouldn't be able to run a Uhaul from their gas station, as they can't handle it.Stephen P.
I was originally supposed to pick up my trailer at the Barlow location in Calgary. I called to confirm earlier in the day, and after standing in line for an hour, I was told that my trailer wasn't there. I was sent to go pick it up in another location.BRIAN M.
If there's no equipment at your current location and you have to go to the nearest location and they tell you that you won't have to pay for mileage when you pick it up they should keep their wordElizabeth K.
There are two uhaul in strathmore ab and nether of them could help me out. I had to drive a extra 70kms to chestermere ab to rent a truck. Had to pay for a lot of extra 70kms.??Shawn H.
We had to drive out from Calgary. Would have been happier to pick up in Calgary.AUDRUI E.
Customer did not leave a comment.Ted K.
Customer did not leave a comment.David L.
Keep your word and commitment make business successfulJohn T.
We missed the deadline for delivery back and the rep was super understanding! Will rent again.Nathan B.
Customer did not leave a comment.Meredith C.
Customer did not leave a comment.Jonathan R.
Give away Free TacosDonald H.
Customer did not leave a comment.Del P.