Customer did not leave a comment.MARIAH R.
Gasco Inc Mountain Lakes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i requested another location and it was switched to this one Moving blankets and hand truck pre-ordered were not included Uhaul should honor requests based on prior experience with locations. Hard to believe a standard 10' truck was unavailable at requested siteDoug S.
This location does NOT have an official U-Haul office or personnel, just a gas attendant that also act as a rep. No proper paperwork was involved upon returning of the rental equipment. The guy just took 2 pictures, one of the truck and another one of the instrument panel showing the odometer and fuel level, and said an email will be sent out later. The customers just have to rely on his words and hope for the best..VINH B.
Dumpy unsafe location. Key box nailed to knocked over post buried in the grass off the side of a crappy gas station. No cell service to â€œonline Drop offâ€ and person on site could only mutter â€œgive keyâ€. Ended up having to call Uhaul because he just left truck sitting there and never bothered to check it in.Steve S.
I booked this weeks in advanced and am never notified that the Pick up location changes to be 50 MINUTES AWAY FROM ORIGINAL! I was then forced to take a $110 Uber ride to pick up the truck. The simple lack of professionalism and any common sense to maybe give me the heads up â€œYour pick up location has changedâ€ in an email. Instead, it is almost like you were hoping I wouldn't notice. Overall super pissed at the entire process. I will certainly not be using this bullshit again.mikhail R.
This location was unacceptable. It was an abandoned gas station. It was not welcoming or inviting and I felt unsafe the entire time. We also got told we were getting charged extra for dropping our truck off there when it was the location provided to us. Again, we will not use you again.Ashley S.
Customer did not leave a comment.Keith G.
Small area and no formal building but easy, convenientBlake M.
Requested dollies, was assured over the phone by uhaul that they would be there. However when I arrived they did not have any and I ultimately had to move everything individually by hand. Also pick up and drop off locations were changed by uhaul after selection.Logan B.
Customer did not leave a comment.Douglas W.
Considering the current status with all the restrictions in place, UHAUL made my move as simple as humanly possible. Job well done!!George H.
no building. meet the guy at the gas pumps.Jared B.
There is no way here to rate the customer experience I went through. It was a horrible mess being told I had a reservation, then having it rescheduled to a place 25 minutes away and then having it rescheduled again. I will never use I haul again and will make that clear to everyone I tell this story toandre S.
Charged me an extra day when I returned the vehicle the same day. Was also charge incorrect amount of miles. Vehicle was clean and the location isn't bad but the service is poor.Omari L.
Customer did not leave a comment.Haris A.
Very unprofessional. Pick up was very disorganized. I had to do it all online while the gas station attendant watched you tube on his phone. Once the site said get the key from them he acted as though he had no idea what I was talking about. He finally called some one. Waited over 5 minutes for a response from whom ever he called. Then he had to rummage trough all the garbage and old receipts on his desk to find the key, an additional 5 minutes. Upon returning the truck he just shouted and pointed in the general area to park the truck. He took the keys and said he will check me out with pictures. He repeated that I was all done and good to go. Only to get a call from uhaul the next morning saying the truck hadn't been returned yet . Truly a miserable experience. I will never rent from here again.Daniel J.
The entire process was unacceptable I arrived to get my truck and there was no one there to give it to me the gas attendant told me I would have to wait for the guy to come back them he gave me a number to call that guy then told me I would get a call from someone else and then that was a whole process so many delays I'm getting my rental and then returning it was the same difficult I could even review my agreement so I can confirm that the miles listed is the miles on the vehicle I received I would never rent from them again or refer this U-Haul location to anyone very unsatisfiedTanesha J.
Customer did not leave a comment.Lorena S.
Customer did not leave a comment.Siyi C.
Customer did not leave a comment.robert W.
Very professional and great service.fereydoun T.
Directions to get my vehicle we're unclear for the after hours pickup. Gas station attendant had to make a phone call to someone, who didn't answer. I ended up needing to wait 15 minutes or so for him to call back before I could take the truck. When I returned the truck (over an hour early) it was not correctly documented and I was charged for keeping it until the next day. Uhaul did return my money, but it was definitely a hassle.Jacob B.
Don't use that locationJennifer M.
Customer did not leave a comment.mike S.
Took over an hour to pick up vehicle that was prearranged for a 9:30 pick up. At check out they had no idea what to do. Said just give them the key Called haul before leaving to confirm I had just drop off because of confusion. Uhaul than bills me for an additional day vehicle because was dropped of 15 min after 6 hour limit . Arguing with uhaul that the place delayed me an hour in the morning. Now I need to wait 2-3 day for them to investigate? Told I haul I have proof on my phone with multiple calls to uhaul with time stamps Very unaccommodating and borderline rude on the phone. I would never recommend this uhaul location and doubt I would use uhaul againGerald D.
i returned it the same day but got charged for 4 days. i want my bill correctedJohn H.
I was first told by U-Haul customer service that this was NOT a Truck Share 24/7 location despite that my reservation had been moved here without my knowledge. After then changing to a standard reservation, it was not clear with whom I should speak for picking up the key. The truck that I was told was mine was not the one given to me. A different U-Haul customer service representative did tell me that it was a Truck Share 24/7 location, so it was a very difficult process picking up the truck. Also, the dolly and furniture pads that I reserved were not in the truck.Matthew G.
Customer did not leave a comment.Donna J.
Customer did not leave a comment.Philip A.
Customer did not leave a comment.William S.
Great Price!!!! Great Truck!! Would definitely recommend.Sam A.
Customer did not leave a comment.nicola H.
Terrible pick up experience. I told the guy my name and 10 minutes later he handed me keys. He applied safe movers $17 charge to my account, even though I did not ask for it when I made the reservation and he did not ask me if I wanted. I also was not allowed to check out with my app. The guy here said the tank was full, when it was only 3/4 full and when I then returned it, I had to pay extra money to fill it back up. So sketchy. Bad experience.Manuel H.
Gas station attendant/dealer was completely useless during all steps of the process and did not provide any answers to any questions. It seemed that he tried to tack on fees I did not ask for, and he was very dodgy. Apprehensive to work with uHaul ever again (and will need a lot of trucks coming up), and have already discussed with my business partners the fact that I will never be returning to this location. HOWEVER, truck was clean and almost brand new with only 30,000 miles -- a prettydamn nice truckRyan L.
You list the location as Gasco. It's actually a Citco service station with no U-Haul signage on Rt 46. I drove past it 4 times before I finally saw a U-Haul truck in the back.patrick D.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Charlie K.
Customer did not leave a comment.GEORGE S.
I had reserved a dolly and hand trucks, and they didn't have them.Eric K.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.Renato C.
Easy drop off!Ethan G.
Customer did not leave a comment.Christopher A.
Seems pretty odd that I was taking to someone in e different state to rent my uhaul. The gas station attendant didn't know anything about how to get the keys for me or how the processed worked. Took me over 30 minutes and several phone calls to get me things.Blair S.
Furniture blankets that were ordered were not in the truck. Gas tank was half fullWilliam R.
Customer did not leave a comment.Hugh B.
Dont accuse them of stealing a truck when they actually returned it.Cheryl T.
I still have not been refunded for the dolly's that were not provided. The truck that was supposed to be given to me could not be unlocked and therefore was given another truck with NO DOLLIES, and not a full tank of gas. Upon return, the clerk was going to charge me for 3/4 of tank and gave me lip accusing me of not telling the truth. Upon further investigation, he confirmed that the truck was not full upon receipt at pick up. Upon both pick up and drop off I was at the location for over an hour at each waiting for Uhaul to get their stuff together. I had a VERY poor experience, and STILL have yet to be refunded for equipment that WAS NOT rented to me.Marlowe P.
There is no "drop box" at this location even though the app directs you to drop the keys in the "drop box". The employee at the gas station was very unhelpful, and would not accept the keys. I had to contact customer service on the phone to figure out how to return the keys/ truck.Trevor C.
Customer did not leave a comment.John S.
Customer did not leave a comment.Warren M.
Customer did not leave a comment.Alberta P.
Customer did not leave a comment.RICK S.
Shovel the vehicles out! App didn't work correctlyJames W.
Very disorganized. Had to speak to someone on cell phone, and dolly was not in the truck as told it would be (we did not have it or use it, so would like a refund). Then got an angry voicemail this morning that the truck was not returned and a customer was waiting for it this morning (the truck was returned at 4pm last evening). When I returned the call, I was told it was a mistake and they found the truck but forgot to call me back. It's hard to misplace a 20â€ truck. This was unnecessarily stressful and poorly coordinated.Elizabeth J.
The original reservation was changed to another location much further away from where I needed it. This is unprofessional just to try to charge more for the miles. Also, I had placed a reservation for dollies and they did not have them available. The person on the phone said that I was supposed to let him know. Then, what is the point of adding them to the reservation.Edwin R.
very easy process and a great team assisting me professionally and thoroughly in my uhaul needs. thanks. also a super clean truck.Joe S.
Customer did not leave a comment.Ronald F.
Nothing to improve. Very smooth. Very good. No complaints whatsoever.Zach H.
The Uhaul assistant was not there when i showed up. In his defense, I was an hour later, but he did not call to verify the appointment. Also, he was very short with me over the phone, and in some cases, very rude. He said he was there at 8am, but the attendant there did not acknowledge that this was true. He then said that he may not have the truck for me to rent. Even though i was staring right at it. What's the point in taking a reservation for the day if the truck isn't going to be kept reserved?? And why stress the customer until you know for a fact that it is or isn't ready?! And at one point, the Uhaul rep said "i have to call you back" and hung up on me. He called back in a few minutes, but it was very rude. Also, when i opened the back of the truck, it was filled with about 30 blankets and some moving carts which i did not rent. The attendant said to take them, but i had him call the Uhaul rep and he said to leave them. I had to move all of these items myself to another truck so that i would not be charged for them. I did this MYSELF....the truck was not ready in my opinion.Michael G.
Customer did not leave a comment.Karen W.
This franchise is located at a run-down gas station with unfriendly people who seem to resent assisting the franchise owner, who apparently runs things entirely remotely. The cargo area of the truck smelled really bad. The appliance mover hand truck and moving blankets I reserved were unavailable.Christopher B.
Customer did not leave a comment.Harsh B.
The location was closed when I dropped off. There was NO place to drop the key. Had to return again the next day.Marc S.
Customer did not leave a comment.Alan S.
The rental truck was older and rickety. It was not in the best condition. The pickup process was also not well defined and there were minimal directions shared.Mark L.
For starters, failure to honor my original secured pickup and then trying to arrange the customer to drive 20 miles out of the way for a replacement. Then, the customer settles for less than he originally desired and gets to the booking appointment on time, but has to wait :45 minutes because the person in charge isn't available. Horrible, absolutely horrible experience.Juan C L.
I booked a 20 foot truck a week in advance which was the longest I could due to having to move to a new apartment at short notice, the day before at 3pm while I was at work I was called to say I couldnt get a 20 foot truck, they only had a 26 foot and it wouldn't be ready until noon when my original booking was for 9am. I couldnt wait to start moving until that late due to it would be very late by the time we actually got to the location and start unpacking, so I had to take a 15 foot truck which almost all of our belongings didn't fit in which would have resulted in a second trip and more gas and mileage. I arrived at the place of pick up, there was no signage anyone to tell me this was a place to pick up a uhaul, just a gas station. Waited inside the gas station for around 15mins without seeing anyone at the desk or any employees. I had to go find a gas station attendant who instructed me to call a number, spoke to someone over the phone who did not confirm who they were, or that they worked for uhaul. Didnt confirm my license number only confirmed my name, no one even looked at my drivers license to confirm who I was, so anyone could have given my name and taken the truck. After speaking to the man over the phone for about 5mins I was instructed to tell the gas attendant a truck number and he gave me the keys, no walk around was done on the truck to check for damage so I am lucky that I took the insurance Beucase I could have been accused of damaging the truck if there were any dents since no one checked before we left and no one took down the current gas mileage and no one made me sign any kind of contract what so ever. Overall my first uhaul experience was terrible, and very bad business.Benjamin D.
Please be clear that this location is managed remotely. That means you have to call the phone number and conduct the return over the phone. Keys are then left with the gas station attendant. If I knew this ahead of time, I would have chosen a different location.Paula G.
Customer did not leave a comment.Mohammad H.
The process of picking up was unclear and inefficient. Also through a glitch in the uhaul system my reservation got cancelled after I picked up the truck. The email sent addressing the situation was highly inappropriate, unprofessional, and aggressive. I will not be using uhaul again because of my interactions with the personnel attached to this location.
Customer did not leave a comment.Jonathan P.