Customer Reviews for Gateway Storage Mall Belleville
(U-Haul Neighborhood Dealer)

39 reviews

17 Royal Heights Center   Belleville, IL 62226

(618) 310-0494

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 310-0494

17 Royal Heights Center
Belleville, IL 62226

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Showed up and no one was there. Had to sit in the car making a bunch of calls till someone came out to process our order. Truck was returned later the same night with keys in the drop-box. However, got a text/call 2 days later stating that truck needs to be returned. Found out that it was because this location did not check-in my truck so it shows as outstanding for two days!

Vi D. 
Rating:
5.0

Tara was great to work with!

DAVID W. 
Rating:
3.0

Ensure the dolly ordered is in the truck.

kori B. 
Rating:
5.0

Tara was excellent.

DAVID W. 
Rating:
1.0

The vehicle should have fuel, and they tried to bill me over 20 dollars for fuel when there was none to start with.

Sheila R. 
Rating:
5.0

Customer did not leave a comment.

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

DEONKA R. 
Rating:
5.0

Nothing. It was a simple process at the location center with an easy to find key drop off box. The Place was well lit also.

AMY M. 
Rating:
5.0

n/a

Larissa A. 
Rating:
2.0

Explain contract as to time to return, 1 day rental does not mean 24 hrs, make sure contract has time on it

MATTHEW C. 
Rating:
5.0

nothing

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

BERNARD C. 
Rating:
5.0

It was a great experience.

LYNETTE S. 
Rating:
4.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

ramona S. 
Rating:
5.0

Customer did not leave a comment.

Christicia B. 
Rating:
4.0

Customer did not leave a comment.

PEGGY L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Lol,keep an icescraper on property to clean windows!

DANIEL T. 
Rating:
5.0

No improvement needed. The person helping me was extremely nice, polite, and helpful.

DAVID Y. 
Rating:
4.0

I took a picture of the gas level, put that much back and still was charged for gas.

Kenneth P. 
Rating:
3.0

Customer did not leave a comment.

KEARSTON D. 
Rating:
3.0

Customer did not leave a comment.

bill G. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

Tianisha J. 
Rating:
5.0

Uhaul smelled like smoke had to clean the ashes out of the cup holders it was pretty gross. However the staff was a lot friendlier then the drop off location.

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

Karais S. 
Rating:
5.0

Customer did not leave a comment.

TOMMY V. 
Rating:
5.0

Customer did not leave a comment.

Brendie T. 
Rating:
5.0

Nothing good job

LEONETTE B. 
Rating:
5.0

I needed to pick up my key out of the lockbox for my truck and it took a long time with the rep to get the code. The online process didn't work for me BUT Sabrina the agent was wonderful and helpful.

DIANA S. 
Rating:
5.0

Customer did not leave a comment.

LANNY D. 
Rating:
5.0

Customer did not leave a comment.

Tameko T. 
Rating:
5.0

First no one call me to verify my reservation and then she called one hour before my pick up to say the location was changed...got there...25 mins away...they were rude and not helpful atvall

Tameko T. 
Rating:
5.0

Awesome people. Great experience.

Alfred C. 
Rating:
1.0

Gave me a van that was literally just returned and said the gas was at 3/8 of a tank, which it wasn't, which they never verified. Charged me 60$ for their error... also after dropping the van off I was charged a next day convenience fee that was only applied if I bought the van back the next day... charged me 20$ for their error.... would not recommend

Ervin H. 
Rating:
4.0

Nothing. Very caring and helpful staff@

Rodney B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top