Customer Reviews for Gateway Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Gateway Storage
Kristi C. on
I suppose the location was fine for most people. I'm spoiled by having a giant UHaul near my house. They just didn't have the size I needed so I had to drive a longer distance 15 minutes away in an odd location behind train tracks and one direction streets. The entrance was confusing as to how to get in due to also bieng a storage unit place and the office was way inside the security fence with no obvious way to call the office from the street other than your own phone. We were hundreds of miles out on the road with sway and stability issues (from the moment we got the trailer, even when empty) when we discovered that one of the tires on the unit was not the same size as the other tires and another one had a screw in it. The UHaul rep also did not even walk out to the tralier parking area when we picked it up. He didn't help us in any way or check to make sure we knew what we were doing or had done it safely. He just said, "Its out back".
Harold M. on
Difficult to find and no easy access to the office. On duty person out on the lot.
Joseph K. on
I had to rely on people with storage units inside the gated facility to let me in to speak with the manager after multiple phone calls had failed. I sat outside for hour before receiving help.
Veronica E. on
I came across every obstacle you can imagine. I got the Uhaul planning on keeping it 24 hours. The day of the move I misplaced the keys to the storage. The storage company told me they would not be able to cut the lock off for two weeks. My son called them and they cut the lock off but, they put a new lock on that I didn't have the keys to. This set me back two days with the Uhaul and going back and forth to the storage with the truck. My son stayed in touch with Uhaul who was very understanding. It all came together on Thursday when it should have been Tuesday. The guys at Gateway were outstanding. I am grateful and I will tell people about their customer service. Thank you so much. Veronica E.
Michelle M. on
The parking was very limited.
Marc E. on
i love how convenient it is to downtown and how fast check-out and check-it are.
Keith C. on
We were over charged, and the truck seemed to have clutch issues. Overall the truck itself was fine and the location wasn’t awful other than the customer service of the man there. Or major concern is that we were charge over $170 to have a truck for half of a day and drive less than 50 Miles. When we called U-Haul to inquire were told that we were definitely over charged but about $100 and we would get a refund but it never came. Then we called back and we’re told they needed to find the recording of the phone call for what we were told.
Armondo B. on
Michael is very attentive and nice.
Rebecca M. on
I reserved a dolly online but this location did not have one and it was simply excluded from my order. Would have appreciated having a dolly when moving!
ROBERT W. on
Love the gateway uhaul location and the guy who works there.
Angela R. on
Everything went smooth and the person who helped me was friendly. Thanks!
Lantz I. on
We were treated very well by the attendant who was friendly and helpful. Never having rented a truck before, he was patient with all of my questions and I felt confident in the truck when we left.
Sean E. on
Meah
Robyn C. on
The person was friendly and professional throughout the “quick” return process.
Francis E. on
No suggestions.
Aaron S. on
In Ogden Utah, when I rented a U Haul, the place I called had everything I needed. Clear communication about price, truck and size and time of pick-up. SLC my sons and I did not know where the truck was going to be. Did not know until 18 hours before needed. Called closest place weeks before and no answer. That ended up being where the truck was. Very poor customer convenience service. Place I did get someone on the phone could not tell specific information about truck, location, price (depended if I____), and time I could have truck. Being over 70 and only having 2 sons to help me move who came from Ogden area, this arrangement was a pain and worry to me.
Forrest W. on
Didn't realize a small business could go to such great service efforts.
MARK S. on
Wrong trailer. Did not help hook it up. Had broke glass in side. When turned in had a low tire.
Eduardo N. on
Great customer service.
ROBERT W. on
I have been using this location for about 3 years. The guy who works at this locating has outstanding service.
William M. on
Just keep up the good work.
Eduardo N. on
Great customer service. Thanks!
Ron D. on
Great service
Ashley O. on
The man who helped me was so kind and helpful. In addition to asking for feedback about the online check-in process, he went above and beyond to help me out when I locked myself out of my car.
Aaron E. on
Manager was super helpful and friendly. I like your new app system that allowed me to get the truck after hours. Location was a little tough to find. But everything went well. I love Uhaul and will always be a loyal customer.
Chuck L. on
Needed to Get to airport quick after move. Dropped truck and he said he'll take care of it. Took just minuets.. then off to the airport
Kristopher C. on
Felt a little dirty, but i dropped off after hours so it was tough to really gauge.
David O. on
We have always been able to get a truck when we need it and the truck is ready to go. We do not spend much time having to fill out paper work so that saves us time too.
Ashleigh W. on
Friendly, prepared on arrival and vehicle clean.
Rachel A. on
The employee decided to use my card to purchase personal giftcards.....now thats customer service.
Andrew D. on
It was kinda hard for me to figure out where to park the truck. Maybe some bigger, clearer sinage in the future.
cliff p. on
When I went to pick up the U-Haul truck at the location I had requested (Bountiful, UT) and that was confirmed to me by email (see text below), they did not have the truck on site. They made me travel to an alternate location in Salt Lake City, UT to get the truck. Needless to say, this was an inconvenience for me and added additional time to my travel plans that I had not expected. If U-HAUL is not going to or cannot have the requested truck on site at the intended pick up location, you should make arrangements to have to truck brought in and not force the customer to travel to an alternate location. That's definitely not putting the customer first and something you should remedy in the future. As for the truck itself, it was great and got the job done. No concerns on that end. "Your preferred pick up location on Friday, September 22, 2017: U-Haul Moving & Storage of Bountiful 2150 S 500 W Bountiful, UT 84010 "
Karla B. on
No interaction at all. Would have liked to be able to talk with someone and ask questions
Kenny C. on
Friendly, helpful and accommodating.
JOHN S. on
Excellent advice and service. Quick and efficient. Friendly and professional. Was happy to check out hitch etc before renting.
Thomas H. on
The operator of this facility was extremely competent and optimistic. He fixed the multiple problems caused by U-Hauls main operating system and the previous U-Haul location I patronized. I will call him first on my next Salt Lake City move.
aroldo o. on
they dont have a parking space for the trucks
PAUL P. on
Michael was awesome. Very helpful and informative. He is a great representative for uhaul.
Shaun C. on
Make sure that the location you give as a drop off point can actually accept a 15' truck. This guy was awesome in that he helped me get my truck to another place and he gave me a ride. Above and beyond!
William W. on
None really. It was a quality experience!
TRENT D. on
1. Don't let clients book equipment at one location if the equipment is not available. 2. If the equipment is not available at the location requested, call and email until you get ahold of the client and leave messages. 3. If the location is changed without the customer being informed, apologize and offer some sort of restitution and empathy. 4. Don't have managers simply scoff at a client and say "we can't do that". Instead have them try to find a solution to help the client. 5. When the client calls the logistics group who says the location has your equipment have the manager apologize instead of shrugging his shoulders and acting as if his disregard for your situation and poor service and attitude isn't a big deal.
LAURA M. on
Our pick up time was at 8am but the office, located behind a security fence didn't open til 9am. Our box truck had over 76,000 miles on it, a broken handle to roll the window down and down shifted to hard w the touch of the peddle. We were convinced people lived out of some of the storage units.
john b. on
Picking up the u-haul waited an hr at he storage unit and so many homeless people living in side and we watched drug transactions going on. Not a place I would ever pick up from again. when we got to AZ what ever was inside the truck made all of our stuff smell bad