Staff/manager was GREAT! However, location seems to often require the use of the phone app, which is hardly intuitive and more complicated than it should be.
Jared N
Customer Reviews for Gateway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My reservation included an appliance dolly, but because the location wasn't open yet (even though the system allowed me to reserve a truck for that specific time) the dolly wasn't available. I had to scramble last minute to try to find a dolly elsewhere to finish my move. If the extra items in a rental reservation cannot be accommodated at a specific time I should either be notified or not able to add them to the reservation in the first place.
JOSEPH MDrove the truck from Boise to Salt Lake City Saturday, got it emptied and cleaned to return Sunday, even though I had until Monday to do this. When arriving Sunday there were no clear marking of which part of the storage locker area was affiliated with U-Haul, and aside from worn advertising signs on the fence, that it had anything to do with U-Haul, as well as being in the sketchiest area of Salt Lake City So with the office closed, I didn't want to leave the truck there, and I took the truck back home and returned it at the same place Monday. The staff was helpful and the drop off and inspection was quick and painless, and despite the looks, I can't say anything bad about the place. But this is not a place (or part of town) I would return to for renting or dropping off a U-Haul in the future.
FINN PI drove into the facility, where the guy on duty greeted me by name, came out immediately and unhooked and checked the trailer, and assured me that the receipt would be emailed to me - - which it was. I was in and out within a few minutes. Great.
JON WSuper annoying that we had to go to another location to get blankets and dolly. We went to the other location to get those items and they had no idea what were needing.
Jennifer VThis was my first time renting from U-Haul and I have to say I was quite impressed with the service, the equipment and especially the gentleman who helped me. His service was far beyond any help I had received in the past from other rental companies. If I had them, I would give this location and the service person four thumbs up! Kudos to U-Haul!
Keith HVan had an "oil change needed" light on. I rented the same style panel van 2 days before for the same 30-35 mile round trip. Trip 1: $5 to refill a couple gallons gas. This trip: $60+ to refill 13+ gallons. WTH?
Mary GN/A
Joseph FFriendly efficient service.
Jon eDrop off was terrible in Las Vegas gave us the run around
HENRY RThe truck was extremely dirty inside the cab and bed
Shezza CQuick easy everything ready when I got there. Thanks
Steven GNothing needs to be changed everything was fine
lester WThe pickup was rough. First the miles were drastically different on the app than what was on the odometer. A few hundred miles off. Due to this I wasn’t able to use the mobile pickup very smoothly. I called customer service and got transferred around. It was figured out after about 20 minutes. Secondly there were unreported cracks to the windshield and some damage to the visor in the cabin. It wasn’t an issue where I was charged, but made the experience uneasy with the threat of being charged extra.
Matthew SThe customer service at this location was the best customer service I’ve received at any UHaul location
Patrick PThe guy was very helpful and made sure I fully understood the truck since I’ve never driven anything that big before.
Alex NService person was helpful, rental went very well. Convenient, and I would use again.
Richard LVery nice guy. Very curtious. Much easier than dealing with uhaul main location.
DANIEL KManager was very nice and helpful
Antonio HMike is amazing Gateway Storage
Rod Sthey changed my location 3 times because they equipment wasn’t there. if they could’ve said that in the first place it would’ve been great. also didn’t check the blinkers or tires before we took it.
Colleen AThe truck leaked and got my stuff all wet. the dash lights didn’t work so you can’t see your speed or anything at night!
Cameron PThe place was nasty dirty. Opens at 9? Finally got the man’s attention around 9:30 after standing in the cold for over a half hour, and he did not care, would not let me in the office to warm while he got his part of the work done. Sent me out with a messy truck and NO contract. There are bums all over in this place. Drugs being done on the property and etc. u-haul has been good over the years of my using it, and I will continue, however, I am shocked that this business is allowed to carry the U-haul flag.
DAVID HYou're supposed to be cheap. I've never paid so much for a uhaul. I should have gone with a different company.
Rue HInterior of cab looked clean, but had cat hair in the seat cushions (I'm allergic to cats and had to ) and smelled like someone smoked in the truck. Oil light was on, and at speeds above 40 the truck bounced with a horrible ride.
Christian GWhy u haul give you options for your moving, but once you get to the location is not there, and I went there to pick up my truck, and left, when I realize I did not have my dolly cart inside, he told me that the big stations does not deliver those type of equipment to the smaller neighborhood, so that’s why I gave the 5 to the place, because he was helpful, but I’m really upset because in ended going to home depot because I needed a dolly cart. That was a terrible experience r and for ends I would love not to recommend u haul in the future
MIGUEL PThe truck cab and window were covered in grit. I had to use window cleaner to clean the windshield because there was no washer fluid in the truck. The back of the truck was unlocked so homeless people got in used/took some of the furniture blankets that I had ordered and left trash, including unidentified pills, in the cube space.
DAVID DSuper easy and fast drop off.
Jeramy LHe is so amazing and kind. I would recommend this location 1,000 percent!
Christine ATo the representative who rented me the truck was knowledgeable professional and fast keep them coming thank you.
PATRIZIA RThey accommodated us. Easy pick up and drop off. Good communication!
Alexander VTY
Rodney Severything was ok, the truck uses tons of gas
Lai WEmployee was very nice and helpful, but truck was very dirty inside and wreaked of cigarette smoke, it had less than a 1/4 tank of gas, I had to stop first thing and get gas. The area is overrun with homeless people and I was scared to leave my car there.
Roger WGreat customer service. Manager was there early and walked us through everything. Was that impressed he let us use a dolly at no charge.
Seth DIt was super quick and easy to reserve and pick up. Great customer service. Very please with this company.
edward NVery difficult to figure out where to park and there were a lot of sketchy characters hanging around.
Taylor MThe manager, Mike, of the Gateway Storage and U-Haul Rental Center is awesome. Super friendly and helpful.
Michael ZAppreciate the great repeat customer service from Mike. The online Ap is terrible. Difficult to navigate, full of spam, crashes away from internet, consistently fails to locate my position. I doubt anyone reads this. I deal only by phone with my local dealer.
Pete RGreatly appreciate being open for business on Sunday. That was the key factor in selecting this location.
Petet RThey did as advertised
Benjamin TThe service is always available and friendly
ALBERT SGreat customer service.
Christine RThis entire thing was a nightmare. The truck had terrible suspension and the engine was weak and sluggish. Customer service refused to let me get another truck. Driving this truck especially in the snow was terrifying. I've rented this size trucks on numerous occasions and have never had so much trouble with a truck before.
Sarah AI’m hopeful they find the dolly in the truck. There were also people that appeared to be living in storage units. I do not plan to return there.
Jack KFriendly guy and hook up and getting unhooked after was easy as well. If only more U-Haul employees were friendly like this guy.
Robert WThis location is very tight to get into with a rv and have to turn around inside to get back out
Stephen Athank you
John SI was charged for hardly any gas when it was already on the point it needed to be at
Justin B