Went well looking forward to my next visit
Jacob C.
Customer Reviews for Gateway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the easiest and most stress free rental experience! I picked up on a Sunday and used the online pick up and drop off. Smooth as butter. Would highly recommend to everyone who's busy, in a hurry, and prefer a seamless process!
Christine M.The office made me sign a form to return the truck with 3/4 of the gas tank. But when I got in the truck and drove for 10 minutes, I noticed that the truck only had 1/2 tank of gas.
Helong Z.Courteous service by Mike at Gateway. Much appreciated!
Mark T.Mike at Gateway was very courteous! Satisfied repeat customer! Thanks for the courteous service!
Mark T.My truck had a broken headlight. I didn't notice at first and then had to find a way to just secure it in place for the move...
Casey W.The ease of picking up and returning this vehicle online without another person being present was incredible!
Kevin H.no additional feedback great experience
Brian K.Look behind the seats for left behind items and/or trash before the next customer rents.
ken W.Cleanest newest U-Haul I rented in the last two years. Renting procedure was excellent.
chris N.They were very helpful! A little hard to find at first but our GPS helped. It was great having the phone number on our text. Thanks!
Chester D.would have been nice if you provided a hitch lock
Brian K.One of the verification items offered was “Passportâ€. It seems one could take a photo of a passport on the spot but one couldn't upload a stored photo. I didn't have a passport on me at the time of rental but it would have been nice to have been able to use a photo that was already in my phone.
Laurence B.Interior of van was dirty. Gas was at 1/8 tank on pick up but listed on contract as 1/4 tank.
Lee B.Clean cab and windows. I had to wipe down foot prints off dash and the windows and mirrors were very dirty
Kenneth W.Overall I wouldn't recommend this location. The vehicle wasn't clean. The dash was dusty, fingerprints on the windshield and touchscreen display, dirty doors, and a crack on the windshield. Considering the car has only 6000 miles on it, my assumption is the vehicle has never been cleaned. This review is during the COVID-19 pandemic, so I expected better sanitation for rentals. I like using Uhaul, but would never come to this location again, nor would I recommend this to a friend.
Marc L.Nothing. The trailer was ready. Pick up was easy and the people were helpful and friendly.
Frank B.Rough neighborhood. Trunk stunk like cigarette smoke. Good thing the trip was only 90 minutes.
Nathan W.Came after hours, there were several people doing drugs outside the gate, and a couple people living in one of the storage units.
Michael P.This neighborhood is an unsafe area of salt lake city.
Mark C.Check windshield washer fluid
Kenneth W.Great setup. Got me a few blankets for cushion. Good experience overall
Charles J.Staff was friendly and very helpful. Only thing would be to have the staff who come out to assist wear a mask. Otherwise, online process was seamless and everything was ready on time. Delivery of packing materials was so fast and efficient.
Chesleigh K.I was very happy with my service and vehicle quality.
Melissa C.All was Great.
Joey F.There was not a restroom available.
Melissa K.Mike was extremely helpful and knowledgeable. Great asset to your team
Tom W.Was confusing how to get in to the office since the gate was closed and required a code.
Taner P.Things were great - I just wish there was a way to be compensated for not using the truck for the full time. I returned the truck 3 hours early and so it would have been monetarily helpful to only pay for the actual hours used.
Vanessa J.Truck was very dirty on the inside. Spilled drinks in the cup holders and cat hair. I had to clean and disinfect the cab once I got to my house before heading to Boise Idaho. You would think the trucks would be cleaned before you received them but apparently they aren't. I would expect the truck cabs not to be cleaned normally but there is no excuse during covid that the truck cabs aren't cleaned after each rental.
Jacob S.Kevin ( i believe that was his name) was very polite and helpful
BRYAN O.Super Helpful Staff. Online Check-in didn't work so I had to go to the front office and got help from Mike. He was friendly and worked fast. We also were supposed to have the truck back within 4 hours but the move took longer. Mike quickly found other trucks in the area so that we could use our truck longer to finish the move. Excellent customer service.
Chris A.Clean the windshield and in the COVID-19 realm provide disinfectant wipes to wipe the cab
Kenneth W.The vehicle smelled like cigarette smoke and the entry/exit within the location was so jam packed that I thought I was going to damage the vehicle multiple times.
MATTHEW M.There were some challenges with this location, but the staff was very friendly and the vehicle/equipment were clean and ready to go. I think the layout is a bit challenging for larger vehicles getting in and out with trucks, but overall the service was effective.
Joshua B.Help people
Jason M.It was a great experience! Very helpful and available. Thank you for a wonderful experience!
Max M.Maybe better instructions as to where to leave the trailer.
Alisha F.The cab of the truck was pretty dirty. It had trash and stunk. Also, your app crashed when we were trying to pick up the truck and wouldn't accept payment. I couldn't get anyone to live chat and sat on hold for 20 minutes. It delayed the whole move by 30 minutes. The only person who tried to help was a nice man running the desk at the location. You need to do better U-Haul. I give the location 4/5 stars for their help but I give U-Haul 2/5 stars for the issues.
Heather C.Very friendly service. Easy and efficient. I would definitely recommend this location.
Ken T.Great customer service than last location. Thanks for being awesome!
Yolanda P.I can't remember the guys name who rented me a U-haul truck, but he was wearing a BYU t-shirt, and he was awesome! It was at Gateway storage in SLC Utah. It was on may 2nd at approximately 11:30am. I think I checked my U-haul back incorrectly, but he checked it back in for me, and didn't charge me extra fee's! Give this man a raise! Thank you so much! I sincerely appreciate that so much!!!! -Michele Buck
Michele B.Went smoothly. Dealt with humans and not recordings. Uber driver had a little trouble finding it but google maps got it right first time up.
Joel W.The only thing the rtruck didn't have was washing windows fluid
Jorge G.Was my first time. I did check to make sure the gas tank was full and inspected it to make sure it looked well maintained, but when I saw that it was dirty in the front cab, I didn't think to speak up about it. Turns out I had to pay for someone else's cleaning when I turned in the vehicle to the other location. I guess you live and learn.
Loren J A.The guy I talked to to get the truck was really nice And friendly and I have talked to a few friends that need to move about the location I went to
sharon A.MIKE WAS VERY FRIENDLY, CORDIAL, INFORMATIVE, AND VERY PROFESSIONAL. I APPRECIATE HIS PROFESSIONALISM COMBINED WITH PERSONALIZING THE PROCESS. SINCERELY, RODNEY LEWIS
Rodney L.Nice and great customer service.
Dimitrii P.Good friendly people that were there to help you.
paul A.