Customer Reviews for Gateway Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Gateway Storage
Jerry P. on
Clean equipment, fast check out and friendly staff. Good experience overall.
Carlos S. on
The uhaul had a bad smell to it.
William H. on
Did electronic check in. My reserved truck was for 7:30am for 4 hours. Started the electronic process at 7:20am, it was completed at 8am and they started the “rental clock” at 7:30am, so I then only had 3 ½ hours to use the truck. :(
KIM K. on
Michael was super accommodating. Clean trucks. Great local.
Sheri M. on
New cargo was very nice!
Gerald T. on
Site manager was very helpful, knowledgeable and efficient. I had to unexpectedly extend my rental because I couldn't make delivery until Sunday and he was extremely helpful in assisting me with the logistics.
Armondo B. on
I have rented several times from this location and have had a quick and friendly service. Thanks you
Lew C. on
Mike Rigel did an excellent job of responding to the changes in our reservation. Great service, thanks1
Stuart B. on
There is a disconnect between the reservation and the actual locations inventory. In our situation it was very important to have the equipment at a certain time. During the reservation process it was confirmed that the equipment we wanted would be at the location and at the time it was requested. Then I received an email informing that the location and time had changed. Being from out of state and having limited time to go elsewhere, made it a frustrating reservation process. The pickup location was friendly and helpful and the drop off went well. This situation has happened with uhaul before and I’m unimpressed with how they continue to have issues when making a reservation.
Joseph M. on
Your new system for approving photos of any possible damage before departing with truck is cool but not easy to spot existing damage in photos and the "X" for preexisting damage in the truck. Both could be more prominent. Also, key drop off was confusing since sign said to use website but that wouldn't pull up well on my smartphone. Still happy though with service and equipment!
Gina R. on
I just want to say thank you Michael you were so very helpful for me in a terrible situation you made easy. I appreciate all your hard work and generosity you are totally awesome
Kiu H. on
Phone based customer service was poor when trying the contract by a day. Very confusing process, multiple call backs and transfers were involved. This cannot be that unusual a request and should be easier
Linnea V. on
Everything was great! The process was painless and I really appreciate you providing this service, it made moving a lot less stressful! Thank you!
Kim C. on
Personel was very very helpfull