Customer Reviews for Gateway Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Gateway Storage
Aaron S. on
In Ogden Utah, when I rented a U Haul, the place I called had everything I needed. Clear communication about price, truck and size and time of pick-up. SLC my sons and I did not know where the truck was going to be. Did not know until 18 hours before needed. Called closest place weeks before and no answer. That ended up being where the truck was. Very poor customer convenience service. Place I did get someone on the phone could not tell specific information about truck, location, price (depended if I____), and time I could have truck. Being over 70 and only having 2 sons to help me move who came from Ogden area, this arrangement was a pain and worry to me.
Forrest W. on
Didn't realize a small business could go to such great service efforts.
MARK S. on
Wrong trailer. Did not help hook it up. Had broke glass in side. When turned in had a low tire.
Eduardo N. on
Great customer service.
ROBERT W. on
I have been using this location for about 3 years. The guy who works at this locating has outstanding service.
William M. on
Just keep up the good work.
Eduardo N. on
Great customer service. Thanks!
Ron D. on
Great service
Ashley O. on
The man who helped me was so kind and helpful. In addition to asking for feedback about the online check-in process, he went above and beyond to help me out when I locked myself out of my car.
Aaron E. on
Manager was super helpful and friendly. I like your new app system that allowed me to get the truck after hours. Location was a little tough to find. But everything went well. I love Uhaul and will always be a loyal customer.
Chuck L. on
Needed to Get to airport quick after move. Dropped truck and he said he'll take care of it. Took just minuets.. then off to the airport
Kristopher C. on
Felt a little dirty, but i dropped off after hours so it was tough to really gauge.
David O. on
We have always been able to get a truck when we need it and the truck is ready to go. We do not spend much time having to fill out paper work so that saves us time too.
Ashleigh W. on
Friendly, prepared on arrival and vehicle clean.
Rachel A. on
The employee decided to use my card to purchase personal giftcards.....now thats customer service.
Andrew D. on
It was kinda hard for me to figure out where to park the truck. Maybe some bigger, clearer sinage in the future.
cliff p. on
When I went to pick up the U-Haul truck at the location I had requested (Bountiful, UT) and that was confirmed to me by email (see text below), they did not have the truck on site. They made me travel to an alternate location in Salt Lake City, UT to get the truck. Needless to say, this was an inconvenience for me and added additional time to my travel plans that I had not expected. If U-HAUL is not going to or cannot have the requested truck on site at the intended pick up location, you should make arrangements to have to truck brought in and not force the customer to travel to an alternate location. That's definitely not putting the customer first and something you should remedy in the future. As for the truck itself, it was great and got the job done. No concerns on that end. "Your preferred pick up location on Friday, September 22, 2017: U-Haul Moving & Storage of Bountiful 2150 S 500 W Bountiful, UT 84010 "
Karla B. on
No interaction at all. Would have liked to be able to talk with someone and ask questions
Kenny C. on
Friendly, helpful and accommodating.
JOHN S. on
Excellent advice and service. Quick and efficient. Friendly and professional. Was happy to check out hitch etc before renting.
Thomas H. on
The operator of this facility was extremely competent and optimistic. He fixed the multiple problems caused by U-Hauls main operating system and the previous U-Haul location I patronized. I will call him first on my next Salt Lake City move.
aroldo o. on
they dont have a parking space for the trucks
PAUL P. on
Michael was awesome. Very helpful and informative. He is a great representative for uhaul.
Shaun C. on
Make sure that the location you give as a drop off point can actually accept a 15' truck. This guy was awesome in that he helped me get my truck to another place and he gave me a ride. Above and beyond!
William W. on
None really. It was a quality experience!
TRENT D. on
1. Don't let clients book equipment at one location if the equipment is not available. 2. If the equipment is not available at the location requested, call and email until you get ahold of the client and leave messages. 3. If the location is changed without the customer being informed, apologize and offer some sort of restitution and empathy. 4. Don't have managers simply scoff at a client and say "we can't do that". Instead have them try to find a solution to help the client. 5. When the client calls the logistics group who says the location has your equipment have the manager apologize instead of shrugging his shoulders and acting as if his disregard for your situation and poor service and attitude isn't a big deal.
LAURA M. on
Our pick up time was at 8am but the office, located behind a security fence didn't open til 9am. Our box truck had over 76,000 miles on it, a broken handle to roll the window down and down shifted to hard w the touch of the peddle. We were convinced people lived out of some of the storage units.
john b. on
Picking up the u-haul waited an hr at he storage unit and so many homeless people living in side and we watched drug transactions going on. Not a place I would ever pick up from again. when we got to AZ what ever was inside the truck made all of our stuff smell bad
sandra p. on
The office was cramped and dirty. It was a storage unit with in a locked storage facility. An obvious drug addict (dirty, unkempt appearance, sunken face, very anxious affect, who also blew cigarette smoke into the office upon his entrance) referred to the representative behind the desk who was checking me in as "Boss". Although the representative seemed freindly and he handled the transaction effeciently, I felt rather uncomfortable about being there alone. Additionally, there were other questionable looking characters lurking in the storage lot. I found the truck I was supposed to be renting outside the fence on the street. The driver's side door was unlocked. When I opened the door, I noticed metal and plastic shavings on the floorboard beneath the driver's seat. When I put the key into the ignition, I noticed that the steering column and ignition been sawed into. The key would not turn. The uhaul representative came out and tried without success and then gave me a different, larger truck and sent me on my way. Although the representative was kind, I wouldn't recommend any single woman or elderly couple go to this location due to the questionable safety concerns.
Ryan G. on
Great service, answered the phone, and was great to deal with.
Julio A. on
Super fast service!! Thank you
Ron F. on
Have trucks closer to my needed location. Had to drive 70+ miles to pick up the truck.
MARC E. on
I like how he always has out rental truck ready to go when we get there and the check-out and check-in process is fast.
Drake A N. on
Awesome! I'll definitely use uhaul again!
Michael P. on
Mention in the ad to use zip code also when using gps. Didn't do it and ended up in north salt lake.
Taylor S. on
I felt very unsafe when I was dropping off the u-haul. It is convenient as you can pick-up/ drop-off on the street. But it is not located in a great location. Also, there were 2 cars circling/taunting me as I dropped off the U-Haul. I think that more street lighting/added security outside of regular hours will help customers to feel safer. Overall though, I think that the person who helped me initially was fantastic. He was kind and helpful! Everything was fantastic until it came to dropping off my rented U-haul.
Steve B. on
This was not the location where the rental was to be picked up.
TABEETHA M. on
Great customer service. Thank you.