The code for the lock box did not work. I had to call customer service and we learned that the locks had been mixed up. I finally got into the truck and the mileage and the fuel level did not match the app. The mileage was off by 200+ miles and the fuel level was off by about a half of a tank. This delayed me even further. I had to call customer service again and send a picture of the fuel level and mileage.
Zach W
Gateway Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salt Lake City, UT 84116
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Problem was the mileage was wrong at pickup so I was over charged a couple of hundred dollars. Please refer to my pictures from pickup. It would not allow me to change the real mileage due to me picking up uhual at closing time. For that I am very unhappy being overcharged
Jason LThank you for smooth Check in, The app has bugs, could not check out using it but all worked smooth at the end.
AHMAD KNot much of a U-Haul location. It’s a storage facility and they have U-Haul vehicles. The lady in charge that day was nice and helpful. The return was super easy, street parking and dropbox for the key.
Eric LEnsure vehicle is full on fuel and clean
Christopher S