My reservation included an appliance dolly, but because the location wasn't open yet (even though the system allowed me to reserve a truck for that specific time) the dolly wasn't available. I had to scramble last minute to try to find a dolly elsewhere to finish my move. If the extra items in a rental reservation cannot be accommodated at a specific time I should either be notified or not able to add them to the reservation in the first place.
JOSEPH M
Gateway Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salt Lake City, UT 84116
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Drove the truck from Boise to Salt Lake City Saturday, got it emptied and cleaned to return Sunday, even though I had until Monday to do this. When arriving Sunday there were no clear marking of which part of the storage locker area was affiliated with U-Haul, and aside from worn advertising signs on the fence, that it had anything to do with U-Haul, as well as being in the sketchiest area of Salt Lake City So with the office closed, I didn't want to leave the truck there, and I took the truck back home and returned it at the same place Monday. The staff was helpful and the drop off and inspection was quick and painless, and despite the looks, I can't say anything bad about the place. But this is not a place (or part of town) I would return to for renting or dropping off a U-Haul in the future.
FINN PI drove into the facility, where the guy on duty greeted me by name, came out immediately and unhooked and checked the trailer, and assured me that the receipt would be emailed to me - - which it was. I was in and out within a few minutes. Great.
JON WSuper annoying that we had to go to another location to get blankets and dolly. We went to the other location to get those items and they had no idea what were needing.
Jennifer VThis was my first time renting from U-Haul and I have to say I was quite impressed with the service, the equipment and especially the gentleman who helped me. His service was far beyond any help I had received in the past from other rental companies. If I had them, I would give this location and the service person four thumbs up! Kudos to U-Haul!
Keith H