Customer Reviews for Gateway Storage
(U-Haul Neighborhood Dealer)

969 reviews

523 W 200 N   Salt Lake City, UT 84116
(5th W & 2nd N)

(801) 363-5568

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 7/4/2021 - 7/5/2021: Closed

Services at this Location:

Contact Us

(801) 363-5568

523 W 200 N
Salt Lake City, UT 84116
(5th W & 2nd N)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 7/4/2021 - 7/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Parker S. 
Rating:
5.0

Keep doing what you're doing.

Narcisse F. 
Rating:
1.0

Make your app better so we can actually check in/ out our equipment easier. Don't advertise equipment that doesn't even function in your vehicle. Example: I rented out a Dolly but that Dolly was useless to get my stuff out of your moving van. Should not even suggest it if it doesn't fit.

Mallorie O. 
Rating:
5.0

Super friendly and overall great service! Much appreciated!

Jeff M. 
Rating:
5.0

Very friendly staff interactions and they went out of their way to make my experience excellent

Frank G. 
Rating:
5.0

Gentlemen in office wers very friendly and courteous. Great start to our morning.

Patricia A W. 
Rating:
5.0

Owner of the facility went out of his way to help us when we had billing issues with our corporate account, even going so far as staying after hours to call U-Haul to help us with sorting out our issues. Can't praise enough the job he did going the extra mile.

Chris S. 
Rating:
3.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Jackob H. 
Rating:
1.0

Awful experience. Overcharged for my vehicle mileage and then had an extra $40 on top of that for not returning the tank full of gas to 1/4. I specifically took pictures of the gas meter because it was well below 1/4 when I was given the key. Fraudulent business practices they're running at the 523 W 200 N location...

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

Rod B. 
Rating:
5.0

The app to start and end the rental process is lengthy and has too many steps. Solution: Allow a user to pre-register their Driver's License and photos ahead of time and keep that info on file for all future rentals (until license expire or address changes). Other than that, the rental of the truck went really well!

Michael J. 
Rating:
3.0

The truck broke down on the highway 15 minutes after we hit the road. It's was 9:30 pm and we sat on the side of the highway for 5 hours while roadside assistance tried to find a tow truck. Their customer service skills were terrible. Every time we called they gave us a different ETA. The tow truck finally arrived at 10am the following morning! I will never rent with Uhaul again after this terrible experience.

MARIO H. 
Rating:
5.0

I really like working with owner?manager of this location, he really helped me out by extending my rental time of 4 hours to 24 hours. This was on a busy Memorial Weekend and rentals were scares.

Sheri M. 
Rating:
3.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
4.0

The automated process what pretty simple and straight forward. I will say, the truck was not clean when I picked it up (sticky stuff in cup holders and seat, truck bed needed to we swept out) I stated that in my inspection before taking the truck, but I was still charged a cleaning fee.

Christina R. 
Rating:
4.0

Blankets were dirty.

Ron G. 
Rating:
4.0

Customer did not leave a comment.

Lorelei P. 
Rating:
4.0

It was a very easy process and the location was convenient for me. Not much I would comment on for improvement as it was a very simple and effective.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
2.0

The location was in a tight spot, the car dolly pictures did not match the ones you guys sent for damages, the ramp pin sheared off and I had to tow strap the ramp up so I could finish my trip the representatives was friendly

Matthew H. 
Rating:
1.0

This was a joke of a professional interaction. We showed up to this location, which is where we were booked, had our uber drop us off and leave, and then were told they had no truck. It took us 15 minutes to even get the guy to look into our contract and then were told they texted my work phone the night before. He made no effort to help us. No email, no follow up, nothing. We were then sent to another location, which we had to order another uber to take us to, where we were told they didn't have a truck for us either. Thankfully that place was able to contact corporate U-haul, because through out all of this, we could not get through on the phone to ANYONE. We did not find any information online and no one answered a phone at the locations or at the main number. To say this was frustrating is the understatement of the century. Finally, we were told we needed to go back to the first location, they now had a truck for us. One more uber, 5 heavy suitcases moved for the third time, $50 promised in exchange for our troubles (haven't seen that) and now I will do everything in my power to never use Uhaul again! The worst part was listening to the bullsh*t message about how easy everything was. GET YOUR SH*T TOGETHER!

Marcos H. 
Rating:
5.0

Customer did not leave a comment.

Kirill V. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

Easy drop off all done on line through app. Put keys in drop box. Did not like leaving back of truck unlocked w/ dolly and pads in it.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Christophe L. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Went well looking forward to my next visit

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

Customer did not leave a comment.

Andy A. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Emily W. 
Rating:
5.0

Customer did not leave a comment.

Tanner C. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Tom L C. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

This was the easiest and most stress free rental experience! I picked up on a Sunday and used the online pick up and drop off. Smooth as butter. Would highly recommend to everyone who's busy, in a hurry, and prefer a seamless process!

Christine M. 
Rating:
5.0

Customer did not leave a comment.

La Dawn M. 
Rating:
1.0

The office made me sign a form to return the truck with 3/4 of the gas tank. But when I got in the truck and drove for 10 minutes, I noticed that the truck only had 1/2 tank of gas.

Helong Z. 
Rating:
5.0

Customer did not leave a comment.

Amy E. 
Rating:
5.0

Courteous service by Mike at Gateway. Much appreciated!

Mark T. 
Rating:
5.0

Mike at Gateway was very courteous! Satisfied repeat customer! Thanks for the courteous service!

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
3.0

My truck had a broken headlight. I didn't notice at first and then had to find a way to just secure it in place for the move...

Casey W. 
Rating:
5.0

The ease of picking up and returning this vehicle online without another person being present was incredible!

Kevin H. 
Rating:
5.0

no additional feedback great experience

Brian K. 
Rating:
5.0

Look behind the seats for left behind items and/or trash before the next customer rents.

ken W. 
Rating:
4.0

Cleanest newest U-Haul I rented in the last two years. Renting procedure was excellent.

chris N. 
Rating:
5.0

They were very helpful! A little hard to find at first but our GPS helped. It was great having the phone number on our text. Thanks!

Chester D. 
Rating:
5.0

Customer did not leave a comment.

Desmond K. 
Rating:
5.0

would have been nice if you provided a hitch lock

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
5.0

One of the verification items offered was “Passport”. It seems one could take a photo of a passport on the spot but one couldn't upload a stored photo. I didn't have a passport on me at the time of rental but it would have been nice to have been able to use a photo that was already in my phone.

Laurence B. 
Rating:
3.0

Interior of van was dirty. Gas was at 1/8 tank on pick up but listed on contract as 1/4 tank.

Lee B. 
Rating:
2.0

Customer did not leave a comment.

Della J. 
Rating:
5.0

Customer did not leave a comment.

Oscar O. 
Rating:
5.0

Customer did not leave a comment.

Kermith M. 
Rating:
5.0

Clean cab and windows. I had to wipe down foot prints off dash and the windows and mirrors were very dirty

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Dorene S. 
Rating:
2.0

Overall I wouldn't recommend this location. The vehicle wasn't clean. The dash was dusty, fingerprints on the windshield and touchscreen display, dirty doors, and a crack on the windshield. Considering the car has only 6000 miles on it, my assumption is the vehicle has never been cleaned. This review is during the COVID-19 pandemic, so I expected better sanitation for rentals. I like using Uhaul, but would never come to this location again, nor would I recommend this to a friend.

Marc L. 
Rating:
5.0

Customer did not leave a comment.

Cullen W. 
Rating:
3.0

Customer did not leave a comment.

Ben K. 
Rating:
3.0

Customer did not leave a comment.

Norman H. 
Rating:
5.0

Customer did not leave a comment.

Terri H. 
Rating:
5.0

Nothing. The trailer was ready. Pick up was easy and the people were helpful and friendly.

Frank B. 
Rating:
4.0

Customer did not leave a comment.

Schyler B. 
Rating:
5.0

Customer did not leave a comment.

elmer H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Madeline H. 
Rating:
2.0

Rough neighborhood. Trunk stunk like cigarette smoke. Good thing the trip was only 90 minutes.

Nathan W. 
Rating:
2.0

Came after hours, there were several people doing drugs outside the gate, and a couple people living in one of the storage units.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Tomas S. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
1.0

This neighborhood is an unsafe area of salt lake city.

Mark C. 
Rating:
5.0

Check windshield washer fluid

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Pamela W. 
Rating:
4.0

Great setup. Got me a few blankets for cushion. Good experience overall

Charles J. 
Rating:
4.0

Staff was friendly and very helpful. Only thing would be to have the staff who come out to assist wear a mask. Otherwise, online process was seamless and everything was ready on time. Delivery of packing materials was so fast and efficient.

Chesleigh K. 
Rating:
5.0

Customer did not leave a comment.

Saket M. 
Rating:
5.0

I was very happy with my service and vehicle quality.

Melissa C. 
Rating:
3.0

Customer did not leave a comment.

Elliana C. 
Rating:
5.0

All was Great.

Joey F. 
Rating:
4.0

Customer did not leave a comment.

Maryanne H. 
Rating:
5.0

Customer did not leave a comment.

Mario H. 
Rating:
3.0

There was not a restroom available.

Melissa K. 
Rating:
5.0

Mike was extremely helpful and knowledgeable. Great asset to your team

Tom W. 
Rating:
5.0

Customer did not leave a comment.

Alyssa L. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
3.0

Was confusing how to get in to the office since the gate was closed and required a code.

Taner P. 
Rating:
3.0

Things were great - I just wish there was a way to be compensated for not using the truck for the full time. I returned the truck 3 hours early and so it would have been monetarily helpful to only pay for the actual hours used.

Vanessa J. 
Rating:
5.0

Customer did not leave a comment.

LONNIE K. 
Rating:
5.0

Customer did not leave a comment.

hayden W. 
Rating:
5.0

Truck was very dirty on the inside. Spilled drinks in the cup holders and cat hair. I had to clean and disinfect the cab once I got to my house before heading to Boise Idaho. You would think the trucks would be cleaned before you received them but apparently they aren't. I would expect the truck cabs not to be cleaned normally but there is no excuse during covid that the truck cabs aren't cleaned after each rental.

Jacob S. 
Rating:
5.0

Kevin ( i believe that was his name) was very polite and helpful

BRYAN O. 
Rating:
5.0

Super Helpful Staff. Online Check-in didn't work so I had to go to the front office and got help from Mike. He was friendly and worked fast. We also were supposed to have the truck back within 4 hours but the move took longer. Mike quickly found other trucks in the area so that we could use our truck longer to finish the move. Excellent customer service.

Chris A. 
Rating:
5.0

Clean the windshield and in the COVID-19 realm provide disinfectant wipes to wipe the cab

Kenneth W. 
No reviews have been submitted for this location.

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