Customer Reviews for Gator Storage
(U-Haul Neighborhood Dealer)

425 reviews

2604 South St   Leesburg, FL 34748

(352) 326-2478

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 326-2478

2604 South St
Leesburg, FL 34748

Services at this Location:

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very good Service

JAMIE V.  |  Overall Experience 
Rating:
5.0

Have already recommended to others.

JOANNE S.  |  Overall Experience 
Rating:
5.0

They were efficient and helpful. Good experience!

RUSSELL L. 
Rating:
5.0

Great customer service!🌟🌟🌟🌟🌟 Will come back!! Thank You 😊

David G. 
Rating:
5.0

Excellent service!!

ALBERTO R.  |  Overall Experience 
Rating:
5.0

Great service and customer care!!

Carl O. 
Rating:
5.0

Customer did not leave a comment.

jimmy G. 
Rating:
5.0

For the most part, staff was friendly, until it came to the end of the rental period. I was going to have to extend the rental of 2 large units for 1 week but was told I had to pay for a whole month. I could have vacated them after the week, but kept them for the month.

RAYMOND W.  |  Overall Experience 
Rating:
5.0

This is the second time I used them. Excellant service. Clean well kept. Very happy there.

SANDRA M.  |  Overall Experience 
Rating:
5.0

The staff Dave was extremely polite and very helpful. I would definitely recommend family and friends. Thank you for yor services and your politeness....

SONJA L.  |  Overall Experience 
Rating:
3.0

I wasn't able to get the app to work with the and drop off. When taking photos of the mileage the screen was black.

James C. 
Rating:
5.0

Great experience. The gentleman who helped me was great also. His name was Dave?

CRAIG S. 
Rating:
5.0

Very clean and staff so friendly all the time. I would use you again if needed Thank you for all of your help Jeff Lamb

JEFF L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette F. 
Rating:
5.0

I made many trips to our storage unit without a problem. If I need storage again I'll be back.

RANDALL C.  |  Overall Experience 
Rating:
5.0

N/A

rafael H. 
Rating:
5.0

Customer did not leave a comment.

MICHEL C.  |  Overall Experience 
Rating:
5.0

I have never had a bad experience with Gator, they are ahead of the game.

HARRY G.  |  Overall Experience 
Rating:
5.0

The pick up location had great customer service. The drop off location was horrible with customer service no ever came out to assist me I don't even if my truck was checked in. Horrible I don't think I would go back again.

Jasmine W. 
Rating:
5.0

Thank you for figuring out the charge issues.

Jimmy H. 
Rating:
5.0

I cannot say enough about how helpful and considerate the staff at this location are. Highly recommend them for anything for your moving and storage needs... :~})

richard R. 
Rating:
1.0

High prices bad communication over charged not explained. Rates

Anesha M. 
Rating:
5.0

Check out process was extremely smooth and personnel was courteous and professional.

Thomas K. 
Rating:
3.0

Customer did not leave a comment.

LEONARD C. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Nice guy up at the front, very informative and friendly.

Alejandro R. 
Rating:
5.0

good customer service.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

This dealer was outstanding.

Randall D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
2.0

We used the 24 hour drop off at this location since that is what was given to us by Uhaul. The location does not have adequate parking for a 26 ft truck during off hours. Improvements can be made to allow for a better parking area for 24 hr drop offs.

Rhonda F. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Amazing service an example to others

FRANK M. 
Rating:
5.0

Terry went above and beyond

Norm K. 
Rating:
5.0

Terry was Great! He arrived at the location 15 minutes ahead of scheduled opening time and started my rental which allowed me to start my move earlier, i was greatly appreciative. He was also able to get me a bigger truck. Terry is old school great work ethic! Great job Terry! in the past i would rent Penske trucks but i have 2 more moves i think i am going to use Uhaul. The labor service was very good too.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

James frank N. 
Rating:
5.0

Customer did not leave a comment.

Almalynn F. 
Rating:
3.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

EXCELLENT SERVICE

Nelson M. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

The sales representative was very friendly and helpful

nancy D. 
Rating:
5.0

Terry was AWESOME! He went out of his way, above & beyond to accommodate my requests!

Cindie B. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

GeAnna M. 
Rating:
5.0

I had a very good experience.

Diane V. 
Rating:
5.0

I was called two days before dropping the vehicle off to advise of work happening at this site and to avoid this area. This advise was great to know and caused no stress in the return of the rental. Their representative greatly helped in making this transition smooth and professional.

Dominick N. 
Rating:
5.0

Nothing to improve. Everything was good and the employee was very nice .

Sandra A. 
Rating:
4.0

Customer did not leave a comment.

Jack V. 
Rating:
5.0

Very friendly helpful man at the counter! Reasonable rates!

joy H. 
Rating:
5.0

There is a Great Team at this Location and are The Best To Work With. Thank You Gator Storage Uhaul

mike S. 
Rating:
5.0

Customer did not leave a comment.

melanie P. 
Rating:
5.0

Friendly and helpful.

Jeannette S. 
Rating:
5.0

Customer did not leave a comment.

daniel M. 
Rating:
5.0

Nothing everything was great

Ward C. 
Rating:
4.0

Very easy to understand, and gave us a very nice rental. We will definitely recommend this facility to others.

SOSY B.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

CAROLYN M. 
Rating:
5.0

I can't think of anything that needs to be done. The staff was friendly and pro

Pamela T. 
Rating:
3.0

The representative who waited on us was a smart butt, consistently said that he doesn't make mistakes. I did not receive a key to the door, he said I did gave it to my husband (he did not). His attitude was not good,

Sonja S. 
Rating:
4.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Great guys running the place were professional and very nice.

Sandi M. 
Rating:
3.0

Customer did not leave a comment.

Jose V. 
Rating:
2.0

I received several phone calls about the truck that I reserved not being available. So finally I had to go to another facility within Uhaul to get a truck. They said they were going to give me a credit which I'm waiting on. For the inconvenience so that's good. The problem that I have with the service is the estimate of what size truck I needed I based it on what the U-Haul representative told me to get a 20-foot truck and it appears that I needed a 24 or 26 foot truck. The truck was too small so I had to make two trips which meant that I had to pay the workers longer and I lived an hour away from where I was moving to so that was two additional hours, I had to truck I had to pay mileage another hundred miles on the truck and I had to pay the workers plus a penalty for keeping them longer which was another $45 just to keep them longer so this whole moving experience was more than double of my original price.

Michelle W. 
Rating:
5.0

The gentleman that I talked to was very helpful. Even though I ended up not needing the storage unit, if I were to need one in the future, I would most definitely contact him again.

Billie G.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

faderrian B. 
Rating:
4.0

Staff was nice and professional.

Nathan B.  |  Reservation 
Rating:
5.0

Very pleased with the whole experience. The staff was very professional and helpful. The rates for the unit we rented were very reasonable. Very happy all around, a good company to work with.

Leslie H.  |  Reservation 
Rating:
4.0

There was not enough overnight parking. Very difficult to park the big truck in such small space. Other than that everything was fine.

Vidal T. 
Rating:
5.0

It was a very convenient place the people were so nice and it was always kept clean never had a problem if I ever needed that place again I would definitely go back

KIMBERLY N.  |  Overall Experience 
Rating:
5.0

Awsome place for your storage needs easy in easy out hours are perfect .I highly recommend gator storage u-haul never had a problem in 20 month rental.

RICK L.  |  Overall Experience 
Rating:
4.0

It was an After hours drop off, so I did not see store or personnel. The drop off system worked excellent on my phone though...

harry W. 
Rating:
5.0

Customer did not leave a comment.

AMY F. 
Rating:
3.0

At the end of a cross-country trip we called and spoke to a gentleman named Dave; inquiring if it would be okay to drop a 20-foot truck off at their location after hours on Saturday? He was friendly and helpful and advised it would be okay telling us where to park the truck and to lock the hand cart and dolly in the passenger seat and place the key through the slot. When we arrived to drop the truck off a car pulled up and a lady got out of the vehicle. She advised the truck was fine where we parked it and then she open the office. We asked her if we could place the handcart and dolly inside the office instead of the front seat and she said that it would be fine. We gave her the keys and we're on our way. On Monday we received a voicemail from Dave advising us that there would be a charge for returning the vehicle to the wrong location and that we still owe him the handcart and the dolly. What???? After a stressful cross-country move this is the last thing we wanted to deal with. Called back and left a voicemail advising that Dave gave us permission to park there and he never inquired about location return and that the handcart and dolly were left in the office with some lady who we assumed worked there since she had the keys to the office. Come to find out she was the owner of the storage facility and she did not leave a note for Dave explaining the situation for him to reconcile our account on Monday morning. Eventually everything was reconciled correctly. We did not get charged for the wrong location and the hand cart and dolly were located. We would rate Dave a "5" for excellent service, and the owner a "1" for not leaving a simple note explaing the circumstances to Dave so that he could reconcile the account without causing all the stressful back and forth Communications between the two parties. Moving is a stressful situation especially when it's cross country and the manager on the pickup and in the manager on the drop-off and did a wonderful job however the owner needs to be aware that this isn't just a storage facility it's a U-Haul facility and people can be stressed when they move. Thank you Uhaul. Job well done.

Ken F. 
Rating:
5.0

Friendly and helpful service. I highly recommend Gator Storage for your moving needs.

elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
Rating:
1.0

Location charged me for gas even though I filled up before dropping off and wouldn't change it. Will never use this location again and may never use uhaul again

James F. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
4.0

Customer did not leave a comment.

Larry O. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

jack K. 
Rating:
5.0

Great Service. Highly recommend this location

MANUEL S. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

The truck had a flat tire so next time, just check the truck before the client takes it. Other than that, excellent service. Thanks!

Viviana P. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
2.0

Better customer service. No Lightning after dark at gator storage (Leesburg Florida location).

Ashley M. 
Rating:
5.0

I highly recommend Gator storage! Excellent service and great prices! Thank you so much!!!

CINDIE B.  |  First Impressions 
Rating:
1.0

Not rip people off or over charge them or leave threating messeges on their voicemail.....

CARLEEN M. 
Rating:
5.0

Super nice Easy check in Thank you David

Lawrence D. 
Rating:
5.0

the rep was OUTSTANDING. he was there right on time, professional, pleasant, quick and knew his stuff. truck was clean, low miles. im going to tell people to use gator storage

paul H. 
Rating:
5.0

The guy was friendly and the service was exceptional.

Steven R. 
Rating:
1.0

Because they charge me 612. For one day don't u thank that's a little bit to much for one day I'm not happy at all an I was wondering if I'm goin to get some of my money back

TIMOTHY T. 
Rating:
5.0

Dave was super polite and efficient! Your Cabinet Source only uses Gator Storage UHAUL because of Dave!

DENNIS R. 
Rating:
5.0

Customer did not leave a comment.

Melissa O. 
Rating:
4.0

The clerk there could use more training. He was struggling to answer basic questions.

LISA H. 
Rating:
5.0

Customer did not leave a comment.

Aarionshay G. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Was great will come back

heidi M. 
Rating:
5.0

Customer did not leave a comment.

stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Antonio R. 
Rating:
5.0

a1, all around

Arthur G. 
Rating:
5.0

Customer did not leave a comment.

Arthur G. 
Rating:
5.0

Customer did not leave a comment.

JULIE P. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Very clean and well organized facility.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Wylie H. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

larry S. 
Rating:
5.0

This place is great!! friendly and very helpful, I recommend this place to all my friends and family, they don't overkill you with prices compared to others in the area

CAROL H. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN H. 
Rating:
3.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

The truck had a real bad shimmy to it after about 62 mph.

LEWIS R. 
Rating:
2.0

Customer did not leave a comment.

fred K. 
Rating:
4.0

Customer did not leave a comment.

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

Janine S. 
Rating:
5.0

Friendly and fast service. Nice unit.

DAVID R.  |  First Impressions 
No reviews have been submitted for this location.

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