Customer Reviews for Gaynors Towing Inc
(U-Haul Neighborhood Dealer)

20 reviews

232 John St   Pontypool, ON L0A1K0

(705) 277-3754

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(705) 277-3754

232 John St
Pontypool, ON L0A1K0

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

amerish D. 
Rating:
5.0

Please ensure that all equipment is available once it has been purchased online. Dee at the location was great!

Scott R. 
Rating:
3.0

Customer did not leave a comment.

SUSAN L. 
Rating:
5.0

No improvement needed at the Gaynors Towing location. Unfortunately I cannot remember the name of the lady helping me, but she was amazing. Went way above and beyond to help me. I would highly reccoment this particular location for a future U-haul truck rental.

ryan D. 
Rating:
5.0

Deanna was so accommodating and professional at the Pontypool UHaul site. I will definately recommend this company to all. Fast check in and explained all the details well so there were no questions to be asked.

Michael L. 
Rating:
3.0

Location is to far away from larger cities.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Sven K. 
Rating:
4.0

Customer did not leave a comment.

Darryn F. 
Rating:
5.0

Friendly, efficient and knowledgable staff.

rick N. 
Rating:
4.0

make sure when you book it on the internet head office gets it right...I was charged the 50.00 insurance when I told them I had my own....after asking about it in Pontypool I was told that everyone is charged this ....as far as im concern I was charged for something I already had ...

Garnet S. 
Rating:
3.0

Met with the service / repair manger (Daniel Girard) at this location the following day and he was very concerned ,courteous and helpful. Unfortunately I would have felt better if there was a reasonable explanation for the detachment so I would feel better the next time a rental trailer is required. B

Barry W. 
Rating:
5.0

the TELEPHONE customer service was poor at best. I was trying to figure out what time i could drop off the truck and if the drop off site was closed would there be a drop off box. The pick us site said to call the drop off site, and the drop off site said i should call the pick up site for info.I also was told I had the truck for 24 hours, yet when i picked up the truck in person, they told me I had it for 48 hours. I got conflicting info from both ends. In the end, when I showed up in person, i had all the info i needed. Perhaps the people i was speaking to did NOT have my contract up and could not answer my questions correctly. In the end, all worked out well but i was quite confusing at first.

sylvia A. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
4.0

Customer did not leave a comment.

Jackie S. 
Rating:
5.0

the staff at all three locations went to great lengths to make this a trouble free experience.

isto N. 
Rating:
4.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Not happy with the fact that i had to drive to pontypool from oshawa to pick the truck up then to drop it off i had to drive to paris from cambridge. I know uhaul has closér locations and that was very inconvienient and on top of that i was charged extra for going over in km when i had a ton of extra km added by doing all the driving for pick up and drop off. This does not reflect on the staff at this location. The lady i dealt with was very nice and knowledgable.

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Excellent friendly and efficient service and very convenient very nice people

lisa B. 
Rating:
5.0

Customer did not leave a comment.

eydie G. 
No reviews have been submitted for this location.

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