Customer Reviews for Gilchrist Trading Post LLC
(U-Haul Neighborhood Dealer)

239 reviews

6075 M-33   Atlanta, MI 49709

(989) 785-9003

Office Hours

  • Mon-Fri: 11 am–4 pm
  • Sat: 11 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 6/28/2024: Closed
  • 6/29/2024: Closed
  • 6/30/2024: Closed

Services at this Location:

Contact Us

(989) 785-9003

6075 M-33
Atlanta, MI 49709

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–4 pm
  • Sat: 11 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 6/28/2024: Closed
  • 6/29/2024: Closed
  • 6/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Daniel F 
Rating:
5.0

Customer did not leave a comment.

Daron S 
Rating:
5.0

Owner was friendly.

stephen o 
Rating:
5.0

Overall great experience

john m 
Rating:
5.0

Customer did not leave a comment.

joseph f 
Rating:
5.0

Best experience possible I would definitely recommend this location

Terry V 
Rating:
5.0

Fast, friendly, and great location

Ronald R 
Rating:
5.0

Super friendly. Very efficient in getting you checked out and checked back in. Super nice and clean truck that was very easy to drive

Michelle B 
Rating:
5.0

The owner was very friendly - nothing, in my opinion that needs to improve. She was absolutely wonderful.

Randy D 
Rating:
5.0

Customer did not leave a comment.

Alexandra V 
Rating:
5.0

Very friendly and attentive. Would rent from here again. 😊

Lisa K 
Rating:
3.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Todd W 
Rating:
5.0

Excellent customer service. Will rent U-Haul from this location again.

Scott L 
Rating:
3.0

Customer did not leave a comment.

William D 
Rating:
5.0

GTP was very friendly and they helped in every way possible. Thanks

dorothea h 
Rating:
5.0

Didn't give a lot of good instructions on what we should do for pickup. But the lady at the location was extremely nice and very helpful with pickup and drop off.

Camrin G 
Rating:
5.0

Customer did not leave a comment.

Dee M 
Rating:
5.0

Customer did not leave a comment.

Margaret E 
Rating:
5.0

Customer did not leave a comment.

Ezra B 
Rating:
4.0

Customer did not leave a comment.

JASON J 
Rating:
5.0

Customer service was fantastic

DEBORAH T 
Rating:
5.0

Customer did not leave a comment.

John N 
Rating:
5.0

Customer did not leave a comment.

morris h 
Rating:
3.0

Customer did not leave a comment.

JEFFREY A 
Rating:
1.0

The worst experience I ever had with UHAUL. The so called motorcycle trailer was useless for any standard road bike. The tail gate is too short, therefore on level ground the MC center frame hangs at the top of the ramp. Apparently the designer of this trailer never owned a motorcycle. Your dealer had the personality of a robot, could careless about my total wasted rental. Plus I got this threatening call that if I didn't return the trailer on time it would be repossessed. Your Alpena Michigan dealer is terrific, the bitch in Atlanta needs to be repossessed.

Al C 
Rating:
5.0

Great service

Jim G 
Rating:
4.0

Customer did not leave a comment.

Perry W 
Rating:
5.0

Have rented equipment here many times - always pleased

John D 
Rating:
5.0

No problems, used dropoff box.

Anthony M 
Rating:
5.0

Very helpful, also help with a upcoming rental next week.

Robert R 
Rating:
5.0

Nothing every thing was quick and simple. They were really helpful

GARY D 
Rating:
5.0

The could not explain the charges for deposit I paid no paperwork documents or email of charges

Kevin R 
Rating:
3.0

Customer did not leave a comment.

Cindy T 
Rating:
3.0

Overall decent people with decent equipment. Only issue is the towing I had reserved was frozen to ground and so was the others. So I recommend them putting trailers on blocks or something to prevent this. Good thing was they were cool about it seen the issue and offered a auto transport at same price. So very fair and quick service.

SARA M 
Rating:
5.0

Customer did not leave a comment.

John J 
Rating:
5.0

Customer did not leave a comment.

Deborah B 
Rating:
3.0

This site was not open, due to illness, which I feel I should have been informed before renting the truck.

DOUGLAS R 
Rating:
5.0

UHaul electronic system wanted to charge a fee for wrong drop off for the designated location but the people took care of everything. I dropped off at the correct and only location in Atlanta Michigan

LLOYD V 
Rating:
3.0

Windshield wipers were defective and Windshield fluid was filled with water so when I attempted to use it while driving in cold northern Michigan in the evening and the windshields immediately iced over completely and the wipers were worthless and this was absolute dangerous. I was able to safely move the truck over looking through an edge of the windshield and used the defroster to eventually thaw the ice. But the windows were still dirty from road traffic and I had to stop multiple times along my route to clean the windshield at gas stations. This was my most dissapointing experience with UHaul. Drivers beware of this possibility and do not expect the distribution center to check these items. Drive safe.

George M 
Rating:
4.0

Customer did not leave a comment.

Thomas G 
Rating:
5.0

Customer did not leave a comment.

Susan O 
Rating:
4.0

Customer did not leave a comment.

Greg W 
Rating:
5.0

Customer did not leave a comment.

Dino P 
Rating:
5.0

Customer did not leave a comment.

DARREN P 
Rating:
4.0

Customer did not leave a comment.

Todd A 
Rating:
3.0

The truck was picked up early on a cold morning with heavy frost and the back of the truck was left open so it got frosty inside and soon as it started to warm up the whole inside had to be wiped dry before we could load anything. The truck wasn't locked and anyone could have taken the blankets that were ordered with the truck.

Greg W 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Billy S 
Rating:
5.0

Stephanie at Gilchrist U-Haul in Atlanta, MI went above and beyond when dealing with the rental. Very informative and wonderful to work with.

Lawrence S 
Rating:
5.0

Customer did not leave a comment.

Loraine L 
Rating:
5.0

Customer did not leave a comment.

Richard V 
Rating:
5.0

Stephanie was wonderfully helpful and pleasant.

Kathleen F 
Rating:
5.0

We were in a bind, ready to move and the trailers promised us didn't materialize, we called on a Saturday and got a truck on Sunday. Everything was new and operational and was so big we moved pretty much our whole house in 2 loads. We will tell everyone about you! The staff was courteous and friendly and very helpful.

Stuart W 
Rating:
5.0

Customer did not leave a comment.

Dale S 
Rating:
4.0

Customer did not leave a comment.

Tammy W 
Rating:
4.0

Customer did not leave a comment.

Tammy W 
Rating:
5.0

Nothing. Stephanie explained everything really clearly and made everything easy. Great communication and support.

Sarah S 
Rating:
5.0

Nothing stephanie is a really great person helped us out a million thank you so much for all your help stephanie

Nikolas G 
Rating:
4.0

Customer did not leave a comment.

DEETTA M 
Rating:
5.0

It was really nice and I would rent again from this U-haul thanks

Patricia D 
Rating:
5.0

The nice lady at this location did everything wonderfully. She made the process easy.

Robert H 
Rating:
5.0

Not only was this location, beyond helpful, they were courteous, and helped us out of an almost impossible situation.

Stephen F 
Rating:
2.0

The tires were more than bald on the trailer when I received it. You could see the inner tube poking through the worn tire. I specifically asked if it would be okay to return the trailer after close and it would still be billed as a two day rental, and the lady I rented from said yes. I returned the trailer in two days and it was at about 11 pm that night (rented on 7/25 and returned on 7/27). Received an email today that I was billed for an extra day ($20) and an arbitrary “coverage” amount ($8). I feel like I’ve been lied to straight to my face. They seemed very nice but not sure why this happened.

Gunnar L 
Rating:
5.0

I reported the trailer leak to the drop off location and they told me that they would make sure that they put in a repair request at U Haul.

RONALD S 
Rating:
5.0

Customer did not leave a comment.

Jerry P 
Rating:
5.0

This has nothing to do with the places but about the website and customer service. The site wouldn’t let me change it to a one way so I had to call customer service. I was on hold for an hour to get my reservation changed. I think they need to use the system you can have them call you back and not lose your place in line.

Cheryl P 
Rating:
4.0

Customer did not leave a comment.

Ryan T 
Rating:
4.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

My experience was excellent. The people who run the place, were very helpful and very pleasant to work with.

Kelly F 
Rating:
2.0

The store where we picked up the UHaul was actually FANTASTIC. It's a consignment and antiques place that was really fascinating, and we bought a few things there. We highly recommend it, and the people are wonderful. The problem was that it was really far from the town where we lived, in a very, very remote area. It was strange that the UHaul place in Gaylord, where we live(d), had nothing. Also, the exterior of the truck was absolutely filthy. The window was complete splattered with bugs and dirt. We had to take it to a car wash and scrub off the winshield and the headlines. It was really disgusting.

Patrick N 
Rating:
5.0

Very friendly staff. Took care of us after hours. She was the best!

ANGELA A 
Rating:
3.0

Customer did not leave a comment.

Theresa C 
Rating:
5.0

Customer did not leave a comment.

BILLY S 
Rating:
5.0

Great customer service.

Thomas C 
Rating:
5.0

Nice little vintage shop . Owners were really nice

Tim H 
Rating:
5.0

Customer did not leave a comment.

Scott H 
Rating:
5.0

Nice people and very good service!

James V 
Rating:
5.0

Everything was good and well informed about hookup and safety. Would recKemend Their service to anyone else because they were understanding and virtuous easy to talk to.

GARY D 
Rating:
5.0

Best experience I’ve had locally

Anthony H 
Rating:
5.0

Girl was very respectful and helpful. She knew the equipment very well I was very impressed. I will go out of my way to rent from her again

Thomas S 
Rating:
5.0

They were ready when I got there. No problems beautiful service. Very nice and very warm and friendly. I rate them 100. Thank you

Joseph W 
Rating:
5.0

Customer did not leave a comment.

Tyler L 
Rating:
5.0

Customer did not leave a comment.

Joseph A 
Rating:
5.0

It was a complete and all around excellent experience. People were very knowledgeable, helpful and accommodating.

Lyle D 
Rating:
5.0

Stephanie was amazing to work with! She answered all my questions and told me to contact her if I needed anything. Everyone at Gilchrist were friendly. Top notch service!

Denise D 
Rating:
5.0

Efficient fast pick up. Very Friendly and helpful.

Gary Z 
Rating:
5.0

Customer did not leave a comment.

Lori M 
Rating:
5.0

Customer did not leave a comment.

Mary B 
Rating:
3.0

We were charged for an extra day $40 even though we returned the truck within the agreed time frame.

Geraldandrew R 
Rating:
5.0

I dropped the one way rental truck unannounced as per Uhaul agreement. I was greeted by Stephanie and told her what I had and was told no problem. What a pleasant representative of Uhaul she is. Also is a nice little store with all kinds of interesting stuff. Not having much time to shop I will be back to shop for sure.

THOMAS A 
Rating:
5.0

Customer did not leave a comment.

Sharon H 
Rating:
5.0

Customer did not leave a comment.

Robertpeter B 
Rating:
5.0

Customer did not leave a comment.

KAREN W 
Rating:
5.0

Customer did not leave a comment.

Justus F 
Rating:
5.0

Staff very friendly, efficient and professional. Truck was clean and ready to go at promised time. Return after hours was simple and complete. Very pleased with our experience and will be a repeat customer if needed.

Carolyn B 
Rating:
1.0

They refused to return my cash deposit and were incredibly rude when I said that I needed my cash deposit. I left with the key and said call me when you have my money. I called u haul of farmington hills (the location i got the truck from), then the area manager for u haul called me a few minutes later and was so condescending. I returned the keys and got my cash, and the lady handling the money called me a crazy bitch behind the van. It was a horrible experience.

Anna C 
Rating:
5.0

Customer did not leave a comment.

Don M 
Rating:
5.0

The app would not function for checking out the truck. It took 1 hour to finally check the vehicle out. There was damage to the vehicle and when new pictures or comments were entered they would not be accepted.

Robert F 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top