Customer Reviews for Gilchrist Trading Post LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gilchrist Trading Post LLC

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Lyle D.
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It was a complete and all around excellent experience. People were very knowledgeable, helpful and accommodating.

Denise D.
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Stephanie was amazing to work with! She answered all my questions and told me to contact her if I needed anything. Everyone at Gilchrist were friendly. Top notch service!

Gary Z.
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Efficient fast pick up. Very Friendly and helpful.

Lori M.
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Customer did not leave a comment.

Mary B.
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Customer did not leave a comment.

Geraldandrew R.
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We were charged for an extra day $40 even though we returned the truck within the agreed time frame.

THOMAS A.
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I dropped the one way rental truck unannounced as per Uhaul agreement. I was greeted by Stephanie and told her what I had and was told no problem. What a pleasant representative of Uhaul she is. Also is a nice little store with all kinds of interesting stuff. Not having much time to shop I will be back to shop for sure.

Sharon H.
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Customer did not leave a comment.

Robertpeter B.
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KAREN W.
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Justus F.
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Carolyn B.
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Staff very friendly, efficient and professional. Truck was clean and ready to go at promised time. Return after hours was simple and complete. Very pleased with our experience and will be a repeat customer if needed.

Anna C.
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They refused to return my cash deposit and were incredibly rude when I said that I needed my cash deposit. I left with the key and said call me when you have my money. I called u haul of farmington hills (the location i got the truck from), then the area manager for u haul called me a few minutes later and was so condescending. I returned the keys and got my cash, and the lady handling the money called me a crazy bitch behind the van. It was a horrible experience.

Don M.
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Customer did not leave a comment.

Robert F.
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The app would not function for checking out the truck. It took 1 hour to finally check the vehicle out. There was damage to the vehicle and when new pictures or comments were entered they would not be accepted.

Reynolds D.
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Young man helped me even though they were closed as the u haul return e mail would not load. This young man is what makes companies Great. He went the extra mile and he didn't have to

Davidwilliam M.
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Disappointing. Trailer was dirty inside and out I have used U-Haul units for years. I have always had a good experience until this time. I have photos of the trailer, if you would like to see them please let me know

Alison N.
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If you want awesome customer service a warm and inviting atmosphere and cool things to look at while you take care of your business I HIGHLY recommend you come to this location!!

Sandy S.
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Customer did not leave a comment.

JASON P.
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Brian G.
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Jean R.
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Truck was a little dirty. Coffee or other spilled in cup holders with debris stuck in it. Inside windshield had to be cleaned before trip. Very pleasant lady rented to us. So kind to share Charlie plant, (Bolivian Wandering Jew plant.) Thank you very much.

Michelle L.
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We were very happy and completely satisfied with our Uhaul service. Thank you again!

russell D.
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Nothing

Anne T.
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Customer did not leave a comment.

BARRY S.
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Stephinie Was Friendly And efficient!

james V.
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Show courtesy and friendliness first. Remember the driver has gone through an expensive move and possibly long mileage like mine from El Paso, TX. to Atlanta, Mi.

Gary J.
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The woman at this location should not be dealing with the public!!!??she needs work on customer service! Not a friendly place to stop!!!

Mickey B.
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Customer did not leave a comment.

Michelle T.
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Shannon and Stephanie were both exceptional. Friendly and kind. Tried their best to help you financially as well.

Chrissy B.
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Cutomer service was excellent, especially for last min ute need. No changes necessary!

laura B.
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Customer did not leave a comment.

David H.
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Charlesgarnet H.
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Sherrylynne C.
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Just had wished that I was able to pick up the trailer a whole lot earlier than 10am when they open. Wanted to get a much early start for a very long drive.

Maryelizabeth C.
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Customer did not leave a comment.

Greg S.
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The people there are so friendly and very helpful

MARLENE AND JIM N.
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This was the most comfortable truck I've ever ridden in for a U-haul! It towed my car without any problem and was clean and ran great.

delbert C.
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Very helpful rental agent

Robert G.
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Customer did not leave a comment.

Austin S.
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alan C.
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Nothing, everything was great

Richard M.
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Customer did not leave a comment.

Carol S.
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This cite was very helpful in answering all our concerns. I don't think there can be any improvements. The only problem we had was the drop off cite given was not the closest cite,but one call to u haul fixed that. Austin was very helpful in finding us a closer cite.

Judith H.
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There was damage on the vehicle and it will I do not do it and they were going to charge me for it

James M.
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Customer did not leave a comment.

Donald C.
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Good to go!

Cyrus O.
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Friendly and helpful staff.

Craig C.
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Stephanie was absolutely wonderful!

John H.
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The staff were friendly and helpful. Great Experience. Good service.

Amy B.
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Customer did not leave a comment.

Jeff F.
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Dropped off in the evening after hours, worked just fine

linda K.
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Stuart O.
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Nicholas R.
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Jennifer J.
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Nice. Friendly. Worked with us. Very well.

Cherie S.
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Not a thing. We had a great moving experience. Everything went smooth. The lady at Gilcrest was very helpful. She took extra time to make sure our u hall was ready and waiting.

Sally S.
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Your pricing for our return trip to the UP has sent us looking to purchase a trailer. A 50% increase in price of southbound vs northbound is not acceptable. $200 southbound was workable, $300 northbound was not -

Levi B.
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The equipment was in poor condition and the lights were not in working order.

MICHAEL C.
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Customer did not leave a comment.

DAMIAN D.
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Excellent service.

Julian D.
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Customer did not leave a comment.

Dave D.
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Robert M.
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Allysa M.
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MICHAEL C.
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MICHAEL C.
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MICHAEL C.
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Bradley B.
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Diane W.
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Rose R.
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Excellent on both ends

Laurie L.
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Mary S.
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Jill M.
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Owner was wonderful!

steve C.
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Customer did not leave a comment.

Denielle P.
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Customer did not leave a comment.

MICHAEL C.
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Customer did not leave a comment.

David B.
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Absolutely FANTASTIC experience considering moving is stressful. Stephanie made the rental stress free and even pleasant. 5 Star in my book!

Mary S.
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Customer did not leave a comment.

MICHAEL C.
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Mary S.
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Mike P.
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Kyle W.
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Richard M.
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Fuel was at 1/8 not 1/4 as stated on paperwork. Dolly needed repair before I could take it. Extra mileage given was 2 miles short.

Pat H.
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Customer did not leave a comment.

john M.
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Trailer handled like a dream but tailgate pin on left side was sticky. Perhaps a regular inspection of such things would be useful instead of just cleanliness.

Tim T.
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Customer did not leave a comment.

Michelle C.
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I was told u would get a deal on milage and has and never did instead over $111 was taken off my card for milage

Remi C.
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Customer did not leave a comment.

JUDY G.
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This was our first rental with Gilchrist but we have returned 3 trailers and 2 26 foot trucks to her in the past 3 or so months. She is always so personable and professional whether on the phone or in person. I would recommend this location to anyone in the area who is looking for U-Haul rental services.

Mark M.
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Customer did not leave a comment.

Julie S.
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Customer did not leave a comment.

Debbie T.
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Stephanie was so nice and considerate. She made us feel important as a customer and took care of all our needs. Thanks Stephanie.

Terry F.
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Customer did not leave a comment.

Mark P.
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Original 26 footer had a mechanical problem shorthly after departure but a quick change was accomplished and I was on my way. Nice job!

judith S.
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Customer did not leave a comment.

Brian E.
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Lynn M.
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Nothing exceptional service at both locations.

ROGER T.
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Customer did not leave a comment.

kathey R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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