Customer Reviews for Gilchrist Trading Post LLC
(U-Haul Neighborhood Dealer)

156 reviews

6075 M-33   Atlanta, MI 49709

(989) 785-9003

Location Hours

  • Mon-Sun: 10 am - 4:30 pm

Services at this Location:

Contact Us

(989) 785-9003

6075 M-33
Atlanta, MI 49709

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

It was a complete and all around excellent experience. People were very knowledgeable, helpful and accommodating.

Lyle D. 
Rating:
5.0

Stephanie was amazing to work with! She answered all my questions and told me to contact her if I needed anything. Everyone at Gilchrist were friendly. Top notch service!

Denise D. 
Rating:
5.0

Efficient fast pick up. Very Friendly and helpful.

Gary Z. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
3.0

We were charged for an extra day $40 even though we returned the truck within the agreed time frame.

Geraldandrew R. 
Rating:
5.0

I dropped the one way rental truck unannounced as per Uhaul agreement. I was greeted by Stephanie and told her what I had and was told no problem. What a pleasant representative of Uhaul she is. Also is a nice little store with all kinds of interesting stuff. Not having much time to shop I will be back to shop for sure.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Robertpeter B. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

Justus F. 
Rating:
5.0

Staff very friendly, efficient and professional. Truck was clean and ready to go at promised time. Return after hours was simple and complete. Very pleased with our experience and will be a repeat customer if needed.

Carolyn B. 
Rating:
1.0

They refused to return my cash deposit and were incredibly rude when I said that I needed my cash deposit. I left with the key and said call me when you have my money. I called u haul of farmington hills (the location i got the truck from), then the area manager for u haul called me a few minutes later and was so condescending. I returned the keys and got my cash, and the lady handling the money called me a crazy bitch behind the van. It was a horrible experience.

Anna C. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

The app would not function for checking out the truck. It took 1 hour to finally check the vehicle out. There was damage to the vehicle and when new pictures or comments were entered they would not be accepted.

Robert F. 
Rating:
5.0

Young man helped me even though they were closed as the u haul return e mail would not load. This young man is what makes companies Great. He went the extra mile and he didn't have to

Reynolds D. 
Rating:
2.0

Disappointing. Trailer was dirty inside and out I have used U-Haul units for years. I have always had a good experience until this time. I have photos of the trailer, if you would like to see them please let me know

Davidwilliam M. 
Rating:
5.0

If you want awesome customer service a warm and inviting atmosphere and cool things to look at while you take care of your business I HIGHLY recommend you come to this location!!

Alison N. 
Rating:
5.0

Customer did not leave a comment.

Sandy S. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Truck was a little dirty. Coffee or other spilled in cup holders with debris stuck in it. Inside windshield had to be cleaned before trip. Very pleasant lady rented to us. So kind to share Charlie plant, (Bolivian Wandering Jew plant.) Thank you very much.

Jean R. 
Rating:
5.0

We were very happy and completely satisfied with our Uhaul service. Thank you again!

Michelle L. 
Rating:
5.0

Nothing

russell D. 
Rating:
4.0

Customer did not leave a comment.

Anne T. 
Rating:
5.0

Stephinie Was Friendly And efficient!

BARRY S. 
Rating:
5.0

Show courtesy and friendliness first. Remember the driver has gone through an expensive move and possibly long mileage like mine from El Paso, TX. to Atlanta, Mi.

james V. 
Rating:
1.0

The woman at this location should not be dealing with the public!!!??she needs work on customer service! Not a friendly place to stop!!!

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Mickey B. 
Rating:
5.0

Shannon and Stephanie were both exceptional. Friendly and kind. Tried their best to help you financially as well.

Michelle T. 
Rating:
5.0

Cutomer service was excellent, especially for last min ute need. No changes necessary!

Chrissy B. 
Rating:
1.0

Customer did not leave a comment.

laura B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Charlesgarnet H. 
Rating:
5.0

Just had wished that I was able to pick up the trailer a whole lot earlier than 10am when they open. Wanted to get a much early start for a very long drive.

Sherrylynne C. 
Rating:
5.0

Customer did not leave a comment.

Maryelizabeth C. 
Rating:
5.0

The people there are so friendly and very helpful

Greg S. 
Rating:
5.0

This was the most comfortable truck I've ever ridden in for a U-haul! It towed my car without any problem and was clean and ran great.

MARLENE AND JIM N. 
Rating:
5.0

Very helpful rental agent

delbert C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Austin S. 
Rating:
5.0

Nothing, everything was great

alan C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

This cite was very helpful in answering all our concerns. I don't think there can be any improvements. The only problem we had was the drop off cite given was not the closest cite,but one call to u haul fixed that. Austin was very helpful in finding us a closer cite.

Carol S. 
Rating:
2.0

There was damage on the vehicle and it will I do not do it and they were going to charge me for it

Judith H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Good to go!

Donald C. 
Rating:
5.0

Friendly and helpful staff.

Cyrus O. 
Rating:
5.0

Stephanie was absolutely wonderful!

Craig C. 
Rating:
5.0

The staff were friendly and helpful. Great Experience. Good service.

John H. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
4.0

Dropped off in the evening after hours, worked just fine

Jeff F. 
Rating:
4.0

Customer did not leave a comment.

linda K. 
Rating:
4.0

Customer did not leave a comment.

Stuart O. 
Rating:
3.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Nice. Friendly. Worked with us. Very well.

Jennifer J. 
Rating:
5.0

Not a thing. We had a great moving experience. Everything went smooth. The lady at Gilcrest was very helpful. She took extra time to make sure our u hall was ready and waiting.

Cherie S. 
Rating:
5.0

Your pricing for our return trip to the UP has sent us looking to purchase a trailer. A 50% increase in price of southbound vs northbound is not acceptable. $200 southbound was workable, $300 northbound was not -

Sally S. 
Rating:
1.0

The equipment was in poor condition and the lights were not in working order.

Levi B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Excellent service.

DAMIAN D. 
Rating:
4.0

Customer did not leave a comment.

Julian D. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Allysa M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Diane W. 
Rating:
5.0

Excellent on both ends

Rose R. 
Rating:
5.0

Customer did not leave a comment.

Laurie L. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Owner was wonderful!

Jill M. 
Rating:
5.0

Customer did not leave a comment.

steve C. 
Rating:
5.0

Customer did not leave a comment.

Denielle P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Absolutely FANTASTIC experience considering moving is stressful. Stephanie made the rental stress free and even pleasant. 5 Star in my book!

David B. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
4.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
3.0

Fuel was at 1/8 not 1/4 as stated on paperwork. Dolly needed repair before I could take it. Extra mileage given was 2 miles short.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Pat H. 
Rating:
5.0

Trailer handled like a dream but tailgate pin on left side was sticky. Perhaps a regular inspection of such things would be useful instead of just cleanliness.

john M. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
1.0

I was told u would get a deal on milage and has and never did instead over $111 was taken off my card for milage

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

Remi C. 
Rating:
5.0

This was our first rental with Gilchrist but we have returned 3 trailers and 2 26 foot trucks to her in the past 3 or so months. She is always so personable and professional whether on the phone or in person. I would recommend this location to anyone in the area who is looking for U-Haul rental services.

JUDY G. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Stephanie was so nice and considerate. She made us feel important as a customer and took care of all our needs. Thanks Stephanie.

Debbie T. 
Rating:
5.0

Customer did not leave a comment.

Terry F. 
Rating:
5.0

Original 26 footer had a mechanical problem shorthly after departure but a quick change was accomplished and I was on my way. Nice job!

Mark P. 
Rating:
5.0

Customer did not leave a comment.

judith S. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Nothing exceptional service at both locations.

Lynn M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top