Customer Reviews for Gille Auto

The service was awesome

None

Found location easily. Dropped off after hours. Tried to use mobile drop off but location services wouldn't work and wouldn't let me proceed. I was at correct location. Spent 30 minutes trying to get location services to work. Finally dropped off keys and left. Spent 45 minutes on phone to let someone know I had dropped it off. Once I had someone on the phone, it only took 5 minutes to get my information about drop-off. Not recommending as drop off location only due to location services on mobile app not working

There was confusion between the different reps from uhaul. I had a reservation in Jamestown one rep told me it was ready for Saturday and when I call to confirm Friday afternoon I was told there were no trucks for Saturday. I reserved a week or more ago. The second person I spoke to did help me get a truck in Valley City a little out of the way but it worked out.

Each location did a nice job but your group that asks to pull trailers is terrible!! They did not give me the right addresses and canceled me while trying to get the trailer!! I still have not seen my money they promised and it was not enough!! Please call me at (701) 541-0043 to discuss!!

I am familiar with this location as Valley City is my hometown. It may not appear "clean and inviting" to other customers that aren't familiar with the Gille's primary business; however, it did not bother me one bit.

Very pleased with results.

I have NO complaints - Gilles Auto was awesome; their staff was awesome; great experience!

Service was prompt, cordial, and efficient. The vehicle performed as expected and without issue. This was my first time renting through Gille Auto and they and U-Haul can expect more return business from me. Thanks for making things go smoothly...

The parking lot was a little un organized. Wasn't sure where to put the uhaul. I wanted to talk to someone about the issues I had with the uhaul. I drove in the rain and a lot of my things got wet and damaged in the moving process.

The speedometer didn't work at all. It took much longer to get to it destination because of that. Even though we reserved our truck well in advance, we had to travel 4 hours to lock up the truck because they were out of trucks at our hometown location.

again, online system was a failure requiring a phone call that was useless and finally a locally produced receipt so I could be on my way. local people were great but u-haul system is a total failure.

The service was friendly and accommodating. The staff were very pleasant even though I showed up earlier than expected and found the right size trailer to fit a full sized mattress.

All I can say is we reserved a 5x8 trailer in Jamestown almost 2 months prior. Jamestown did not have the trailer (no fault to them) . Jamestown stepped up and called Gills in Valley City. She had one for me. So I had to drive over 80 miles out of my way (there and back) to get the trailer. I didnt catch the lady's name at Gills but she was Great to work with! ! Thumbs up to her and Jamestown for getting me a trailer. As for the main Uhaul office...terrible service!!!

They checked me in quickly and made sure I was not charged for the incorrectly done fuel from the start.

Great customer service!

Gosh, the personnel were great. I dealt with several people and it went flawless. I wholeheartedly recommend Gille Auto for U-Haul and for any automotive needs!

Didn't receive the dolly I ordered and had to go 120 miles out of my way to get the truck from a different location.

EXTREMELY ACCOMADATING

It was a mechanic facility - not clean but everyone was nice. I DID get help getting the trailer off of the vehicle.

Nothing. All is well.

Renting the U-Haul trailer from Gille Auto was a very easy, excellent experience. Top Notch service. Honestly, the best trailer rental experience that I have had.

All around excellent experience.

Excellent service. Friendly gal.

Friendly, polite.

Thank you for friendly service even though I arrived right at closing time.

Clean up the equipment. People put their precious stuff in there.

Given the location in North Dakota, I'm not sure how we can solve this, but there was a bit of ice on the rachets for the tie down straps, and the tie down straps were frozen and hard to bend.

N/A

I need a larger uhaul trailer when I move in a month. But do not want an enclosed trailer. The trailer I used was excellent. Worked Great for the furniture I hauled. Thanks.

We had the greatest experience.. The equipment was new.. They met our schedule perfect... Our whole experience was perfect...

Very friendly service and great to deal with!!!

I came in needing advice about pulling a trailer and the staff went above and beyond to meet my needs. They assisted me by measuring and providing me the necessary information for purchasing the appropriate equipment. I made the purchase at a nearby store and was hooked-up and ready to go within thirty minutes from when I originally walked in the door. As a new resident of the town, I left the experience feeling great knowing help is just around the corner!

Nothing really, except the trailer was in a totally different area from where we signed up to get it, but it wasn't far at all. Everyone was very friendly and helpful. When we brought it back one of the guys backed it up and took my hookup off of my car for me so I didn't have to do it. I would recommend renting from Gille Auto if a U-Haul is needed. Thank you very much.

Everything was fine.

Was very good about getting me on my way. No unnecessary questionnaires and forms to fill out.

We required a trailer stat, Gille auto got us back on the road within 30 minutes. Thank you guys in the recovery of our belongings and service received in the office. Sincerely a Canadian family heading home!

My new favorite Uhaul center. Nave a fantastic weekend and thanks for all your help

Inform about truck availability before the day of reservation. Originally wanted a truck at 8 am, was told it was ok; found out day before the reservation I could only get the truck at 2:30 pm; as a result, had to get a truck in a city an hour away; however was accommodated very well with extra miles, etc.