Customer Reviews for Gillys Truck & Storage Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gillys Truck & Storage Rentals

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TIMOTHY B.
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Customer did not leave a comment.

TERISHA P.
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Lower prices, to expensive!

Scott H.
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Didn't not tell me about the safety chains on the tow dolly.

James D.
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This guy needs a raise and or recognition. He's well organized and down to earth. Safety conscious and exceptional service.

Andrew K.
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Customer did not leave a comment.

KATIE NICOLE S.
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Great customer service experience.

KATHERINE KIM C.
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See above comment

ALEKSEY Y.
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Great service

Orrion F.
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Complexity Unacceptable! I'll never go there!

Colby C.
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Very nice guy. Quick service highly recommended

Colby C.
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Very nice guy. Easy to work with. Quick and friendly

Krisstyn L.
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Small and full lot so parking was confusing. Emloyee was accomodating.

Michael D.
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Customer did not leave a comment.

CAROLYN E.
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Kyle C.
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Ruth B.
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Melaney M.
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No one was there.

lee B.
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Kandy B.
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He was helpful and very nice.

LEVI M.
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Double billed, poor signage (office is next to impossible to locate as being part of U-Haul) customer service was good

Justin B.
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Larry W.
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JEFFREY B.
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very frustrating experience overall from missoula to spokane until we got a hold of the people at 10304 sprague location and we had Obey to talk to which she was very helpful and took care of my problems very well

Colleen B.
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Jacob V.
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MARION D A.
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Ronald K.
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Matthew B.
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Thomas M.
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Give them better internet service.

Jeffery L.
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Uhaul mileage was estimated from Missoula MT to Federal Way Wa.. actual move was Seeley Lake MT to Federal Way. Resulting in an overage of 15 miles which uhaul tried to charge me $88. Not assigning blame for The misunderstanding but most Places in MT may be many miles from a uhaul rental. So be aware of locations.

KELLY A.
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Maybe a sign on your business! The only way I knew it was the right place was the street numbers on the building. There was no business sign, only an "Authorized uhaul Dealer" sign hanging up.

Brian A.
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The person who was there, treat me like shit. He started to yell at me because he said I don't have a reservation even though I did have one. I went to pick up the key and he threw the key at me. I've never met someone so rude before.

DON P.
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Couldn't tell where the entrance was

Mark M.
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A little hard to find the office, but once located the fellow was very helpful and working hard to keep CDC protocols in the midst of the pandemic. Very grateful for that.

DOLLIE S.
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Great service

David L.
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Customer did not leave a comment.

Dani K.
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Rebecca I.
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Shelby M.
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Excellent customer service and fantastic equipment.

Mark B.
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Terry D.
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Tyler S.
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valerie S.
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emma S.
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Cynthia S.
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Nick D.
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Bryan K.
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Bryan K.
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App was a little slow, but justin helped get it all done

Sandra N.
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Do not rent a truck with cigarette butts on the muddy floorboards. Do not lie and make stuff up.

Vicki O.
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The check out took a bit long do to the card system not working but Dave got it done we were happy

Fredrick L.
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Kellen P.
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Gail B.
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Matt L.
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Open trailer so it had 4 inches of snow in it no offer of cleaning it out so the deck was extremely slick to even try and stand up

Blaine C.
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Your computer system or the employee checking me out was way too slow. I spent way too long getting the trailer and getting to work. Your phone app downloaded fine but then it didn't recognize the password I had initially set up and made me go through the forgot password routine. The equipment was perfect despite the other issues.

Jason T.
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Candice T.
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Niles N.
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Amy A.
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Nice and easy. Thank you!

Darren P.
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Wash the van outside...

Vern D.
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Nothing

Jennifer B.
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The Uhaul app and rental process is an absolute glitchy nightmare from start to finish, but the local franchise owner was nice. He didn't have any record of me buying boxes, but thankfully trusted my screenshot and gave them to me anyway. What a joke.

Mike B.
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Customer did not leave a comment.

Arleen S.
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The owner was extremely nice and helpful. A pleasure to work with.

JAN B.
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maybe, have a way to get a spare key, in case one gets lost

Justin M.
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Zachary A.
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Mariano M.
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Lee E.
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The uhaul office is located in the storage business behind the gas station. There are two entrances/exits into the storage unit and truck drop off area. The entrance we entered through had lots of garbage, presumably from a nearby storage unit. The other entrance, near the uhaul office, was clean enough.

Mike B.
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Customer did not leave a comment.

James M.
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The return went very smoothly. Thank-you!

Timothy W.
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Glen F.
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Taylor R.
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The gentleman that helped us was very polite and took good care of us. Keep up the good work.

Tom N.
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David C.
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Stanley T.
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Matthew S.
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This was a storage facility that didn't have room for all my equipment and told me to take it elsewhere costing me more and more time for employees

rebbeca J.
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Kenneth T.
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Gentlemen that was working was very helpful and would recommend this location excellent customer service

Kevin H.
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This is the best uhaul rental around, by far. Ive been using this specific location for years now. He always has what you need Very professional courtious and just taking care of buisness with a smile Im very thankful to have these guys in my town They are way above and beyond. Thank you. KLH

Elaine S.
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Customer did not leave a comment.

Evan S.
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Phil S.
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Tamara W.
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Hard to find drop box really not in gas station but behind

Larry B.
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Customer did not leave a comment.

Jesse F.
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3 stars because the office appeared to be in the process of remodel. I'm sure it will be above average after remodel is complete.

Suzanne H.
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After hours a breeze! Changing contract to different time and location was very helpful! Thanks!

Graham David H.
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Helpful and drop off after hours a breeze! Thanks!

Randall A.
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Justin was friendly and helpful. Much appreciated. Thanks!

Shane G.
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Customer did not leave a comment.

MICHAEL H.
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CRAIG K.
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Not a usual drop point I learned, but operator eager to accommodate and very helpful and prompt.

KERRI H.
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After speaking to Justin several times at this location he informed me that he would be there until 4pm on several occasions that we spoke before dropping off the rental. We arrived 10 minutes before 4 and were told that we had to return the uhaul at a different location because they were no longer open....I asked to speak to someone else and they said that Justin was still there so they would get him for me. Justin came out and I had to remind him of our conversations prior to all of this and he just had this look upon his face like I was a major inconvenience for him. So no I will not recommend this drop off location to anyone. A child is more attentive than this place regarding customer service.

Colin B.
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Customer did not leave a comment.

BRUCE B.
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Customer did not leave a comment.

ross C.
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Lug nuts were loose, 2 were about to falloff . I showed them to the attendant, He tighten both wheels . He was Great, but the computer was not working very well ,It took longer to sign up and pay,

John S.
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Tom G.
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Richard H.
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Alan H. | Overall Experience |
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Very smooth operation Thanks

No reviews have been submitted for this location.

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