Make talking with the person who runs the location easier. As in telephone registration.
Mark S
Customer Reviews for Givens Gateway LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. You guys do a great job!
mason pExcellent customer service, fast and easy to rent, the truck was very good
maria aEverything was perfect. Very professional and helpful. Will definitely use again.
Tony BWe have been using the folks at Givens Gateway for years for our Speicla Olympics spring games. Each year they donate the use of a truck for us to move equipment in order to put on the games. This event generally has around 3000 people in attendance and it would not be possible without help from community partners like Givens Gateway. They are always super nice and helpful when making the reservation and returning the truck They are also always very interested in how our Special Olympians did that day. I will ALWAYS refer my freinds and family to Givens Gateway!!!
scott wVery nice
Brian WI did not receive the TV box which I paid for.
Gary SNo one there to drop off , but staff communicated exactly what to do ..
EMMA CEverything was easy
RIGBY WReceived a call ahead of time explaining drop off which was very helpful since I was not expecting the setup so it was easy
DEXTER EEasy pick up and the gentleman working with me was very professional and eager to help.
Ronald Mwonderful experience will use you again Thanks
CHRISTA MTruck smelled like smoke and wasn’t full of gas. U-Haul app intruder friendly and needs to be fixed.
TRACY HOlder trailer that needs some TLC (see pictures that I took when I picked it up)
Todd GVery Professional
JAMES KVery good communication and easy process.
Steve WSucks
JERMAUL DThe gentleman was very kind and had everything ready for a very quick pick up and checkin.
ZAKEIBA GNo one was in the office when we got there
GWENDOLYN WAlready have great customer service. Felt like I was dealing with an old friend.
WILLIAM WOutstanding customer service.
TONY BBattery was dead when I picked up truck
Preston EThis is the fourth time I’ve picked up a U-Haul truck from this location. It’s the first time I used mobile. It was way more easier and less scary than I thought.
Veronica HNothing. The service provided was excellent. I highly recommend Givens Gateway LLC.
STANLEY MA big get over! Not clear with instructions and rates vary...... All of All Do not make first choice!!!!!!!
Deondra DI would recommend that the movers used have a seasoned mover who makes sure the truck is loaded properly. I had broken furniture and can’t get through to customer service. The young men never secured anything they were not prepared.
CANDICE VEverything was done very well and professional thank you
JAY HGreat interaction!! Nothing bad to say at all.
MICHAEL EHelpful and professional
Scott LI had no interaction with anyone at this location. I just detached the trailer and left.
RAYMOND RNeeded an auto carrier at the last minute, literally 10 minutes notice, along with a hitch ball and harness adaptor. Everything was in stock and ready and I was on my way with almost zero delay. VERY professional and organized. Super thankful.
SHANNON DGreat customer service at the uhaul center in Rock Hill, SC. I have a closer Uhaul center near my house but I’ll drive a little further for this one. Overall great experience with the truck for 2 days. App was easy to use as well. Thank you.
JONATHAN Lgreat customer service
ANDREW SBetter than the BBS auto place where there were no keys and the owner could not be contacted
Katharine LVery patient
RAFAEL MI reserved my truck as a one way to pick up my truck at Monroe NC and drop off at Lancaster SC. I have my confirmation and then they changed it to drop off 45 minutes further in rock hill sc adding more mileage and me paying an extra $55 dollars! Not fair at all!
MADELINE SThe service I received was excellent. They made my entire rental experience seamless and convenient. The truck was in excellent working condition. The entire rental process made my move smooth and without problems.
KEVIN KWe did not get Dolly we rented otherwise easy pickup and smooth drop off.
Kelli HThe best location ever!! Superior customer service!!
HEATHER LThe store had a dog in it, although the dog was friendly I don’t understand why I have to be licked and sniffed??? I was coming to U-Haul to rent a truck not be a part of a petting zoo. The workers were very friendly, some people don’t do animals and in my opinion that should be taken under consideration
Charles CThe only thing I had trouble with was trying to return the truck. The app wasn't allowing me to see where the process was to start the return and the website as well
EDWIN OI filled up with more gas than I was supposed to, and they charged me another 5 bucks for miles, you could have not charged anything else, calculate the difference, you would still have ended up with a profit, that's it
ILLIA VThe management here was awesome. He guided us to the UHAUL and helped us hook it up, checking to ensure our lights were connected and working properly. His location was a little bit tricky to find but, once we got there everything functioned smoothly. The UHAUL was pretty dirty inside but that's okay.
Gabriella BPerfect.
RAFAEL PShow locations closer to where I reside. 24 miles added just for fetching and returning vehicle
ARTHUR DI was met with two men at the baskins road location in Rock Hill SC who delivered customer service on a level that’s unheard of in this day & time !! Simply iINCOMPARABLE, kind , courteous, friendly, helpful, welcoming, nice & absolutely STUPENDOUS ! They can’t DUPLICATED! Our equipment was ready, the costs , PHENOMENALLY inexpensive!!! Clean lot , trucks and everything was so neat! They made it easy for us start to finish !!! Thank you so much gentlemen for your SUPERB service and support! We highly recommend this location and we will definitely use your location again when we need to ! Daryl F.
DARRYL FFast and friendly service, in and out in no time
Christopher MEasy pickup and drop off!
Sheralla YOnly had 1 issue the cab of the truck smelled like weed
CHRISTOPHER CGreat people
RAMON MNo improvement needed. Very professional.
TELICIA LDewayne and his staff was very nice and helpful.
MONICA C | Reservation