Customer Reviews for Glacier West East Wenatchee
(U-Haul Neighborhood Dealer)

607 reviews

423 Rock Island Rd   East Wenatchee, WA 98802

(509) 884-7822

Office Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 884-7822

423 Rock Island Rd
East Wenatchee, WA 98802

Services at this Location:

Office Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service. Have rented here several times. Has always been a pleasure working with the staff.

RON H 
Rating:
1.0

The guys in the front could be more friendly & helpful, they were rude , & snappy, id never use that location again, also I now we didn't use up 30 miles, they still charged use that without looking at the actual mileage to & from. Awful service.

Josh R 
Rating:
5.0

Customer did not leave a comment.

DANIEL O 
Rating:
5.0

Great customer service

Kenneth H 
Rating:
5.0

Rented the truck for three days. All went great from picking up to drop off. Would have been nice if a couple of helpers came with!! 😉

JEFFREY L 
Rating:
5.0

Customer did not leave a comment.

Chris M 
Rating:
5.0

Great Service! Easy Return. Will recommend to my friends.

JASON S 
Rating:
4.0

Customer did not leave a comment.

Delbert D 
Rating:
5.0

All perfect

CHRISTOPHER H 
Rating:
5.0

Nothing. Everything went perfectly.

Cheryl B 
Rating:
5.0

Customer did not leave a comment.

David c 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE V 
Rating:
5.0

Signage to identify office?

MATTHEW A 
Rating:
5.0

Friendly, organized and helpful staff.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

JUAN M 
Rating:
5.0

The only problem is I have experienced difficulty occasionally lifting my covered trailer of the trailer hitch when returned. Had to go get assistance from office staff. Maybe providing portable lifts in the return area would be helpful.

tim a 
Rating:
5.0

i don’t do referral's

Christopher K 
Rating:
2.0

Glacier did not have a 15- foot truck to go with the trailer. So the regional office asked us to go to Cashmere to get a 20 foot truck--"the only one available nearby". We drove to Cashmere to get trailer then arrived at Glacier West to a lot with 3 20 foot trucks--"all rented out". We reserved our truck and trailer weeks in advance. Drove 20 miles one way and then 10 another way and took time out of our packing day. I asked the regional office if the gas we spent driving between could be covered, "no but you can have unlimited miles" (I already had those). Customer service on phone and at Glacier West was abysmal. In the future-- have the customer who is only getting a truck drive to Cashmere. Don't have the customer who is getting a truck and trailer drive all over town. Terrible terrible service. I do not recommend Uhaul.

LORI C 
Rating:
5.0

Very friendly staff and hard working.

MASON P 
Rating:
3.0

Given misinformation from Assistant Property Manager. I asked and stated when I rented trailer that 8 days was not enough time for me to drive 3,000 plus miles. Find it a reasonably priced under $400.00 to travel across country, however having an extra three days local cost another $ 91.22 is not fair. I did check in when on Wednesday. U -Haul is the only game in America so….

DUANE C 
Rating:
5.0

Customer did not leave a comment.

robert g 
Rating:
5.0

I just wanted to give employee who helped me with the trailer rental a thank you. Didn’t get his name, tall guy.

Alan S 
Rating:
5.0

Glacier is always easy and dependable to work with and staff is knowledgeable and so friendly.

Hallie H 
Rating:
5.0

The staff were really nice and helpful despite it being busy when I arrived.

Loreva M 
Rating:
4.0

Customer did not leave a comment.

Steven B 
Rating:
3.0

We arrived just before closing & I understand the desire/need to leave at the end of the day. Just an extra 5 minutes would have been all it would take and we would have been very satisfied and your location would then warrant an excellent rating.

DENEAN V 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA P 
Rating:
5.0

Everyone I spoke to was great and a huge help during a stressful moving time!

Jacob S 
Rating:
5.0

staff made the process super easy and stress free

STEVE M 
Rating:
5.0

Very easy to find

CHRISTOPHER S 
Rating:
3.0

Retire the truck. It has over 150,000 miles on it. It’s worn out and unsafe to drive. Steering was particularly dangerous; I had to constantly turn the wheel back and forth through a 20 degree arc just to drive in a straight line. Brakes are completely worn out, you have to stomp on them to stop. Oil and coolant leaked out onto our driveway and everywhere we stopped. We reserved a 15 ft truck by phone. Your system showed us renting a 20 ft truck. Didn’t need one that big, but that was all the East Wenatchee site had, so we reluctantly took it. We reserved it for a round trip. Your system showed it as a one way. The windshield was plastered with bugs. The cab appeared to have not been cleaned in months. The steering wheel, dash, door handles, and seats were dirty and sticky. We will never use U Haul again, and will let family and friends know what an unsafe and unsanitary company you have become. Bob Dorn

ROBERT D 
Rating:
5.0

We picked up an older trailer and the back lift up door has problems. The lock caught in the top door frame and we had a difficult time getting it loose. We finally rigged up a rope to the handle and tied to the inside railing to keep from that happening again. This is our go to Uhaul and it's the first time we've had any issues.

DEBRA J 
Rating:
3.0

The truck could have used a reasonable cleaning both inside the cab and out. I had to stop and wash windshield so I could navigate more easily.

TIMOTHY F 
Rating:
4.0

Customer did not leave a comment.

Wayne H 
Rating:
5.0

You have great employees, fo what ycam to keep them!

SANDRA M 
Rating:
5.0

Everything was great! We look forward to doing business again with you! Thank you!

Raymond D 
Rating:
4.0

Customer did not leave a comment.

HANI L 
Rating:
5.0

David and Ema provided exemplary customer service.

WILLIAM J 
Rating:
5.0

Just wash up the truck. It had bugs crusted all over the windsheild. Otherwise, the entire experience was great. Thank you,

Rick S 
Rating:
5.0

Customer did not leave a comment.

Wayne H 
Rating:
5.0

Glacier folks are the best

RUSSELL M 
Rating:
4.0

The truck we rented needed servicing. Rpms would drop going up larger inclines so we had no power to maintain any kind of speed. There were times we were only able to go about 20 to 25 mph.

Gregory R 
Rating:
2.0

Initial order was taken incorrectly. I ordered a car carrier AND a truck. There was NO truck. No apology or real customer acknowledgement or anything to make up for the communication issue. Made a new reservation for both quickly. That was the only positive action. It says above "give credit where credit is due". How about making employees empowered to help and assist customers with empathy and positive results when things go wrong. How about "We make it right when things go wrong".

Tim V 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

FRANK M 
Rating:
4.0

Customer did not leave a comment.

Ronald A 
Rating:
5.0

Outstanding Customer Service best I've ever had renting a U-Haul product.

JOHN C 
Rating:
5.0

Glacier West self storage in East Wenatchee location is vastly superior to your Chelan Falls or Cashmere locations which I've dealt with both previously. Friendly service they hook up and unhook the trailers, efficient and friendly.

Bill N 
Rating:
5.0

The windshield was so dirty it was hard to see out of.

SHASTA J 
Rating:
3.0

Closed on Sundays so no one is there to help.

TODD W 
Rating:
3.0

Closed on Sundays so no one was there to help.

TODD W 
Rating:
5.0

Customer did not leave a comment.

Michael N 
Rating:
5.0

Customer did not leave a comment.

Dennis G 
Rating:
4.0

Customer did not leave a comment.

Toby H 
Rating:
5.0

Customer did not leave a comment.

Keith W 
Rating:
5.0

Everything went better than expected. Very pleased with all aspects of service.

Terry F 
Rating:
5.0

Customer did not leave a comment.

Elissa J 
Rating:
5.0

Customer did not leave a comment.

doug m 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO M 
Rating:
5.0

Customer did not leave a comment.

Austin T 
Rating:
3.0

Interior was not clean. Evidence of pet soiling windows and seats in interior. Also, it took us quite a bit of time to complete the walk around and we were kicked out of program with no easy way to restart !! Attendants didn’t know what to do next and said it ‘didn’t really matter anyway. We did save pictures of the truck though as backup as we believe it DID matter.

Kathy T 
Rating:
5.0

Customer did not leave a comment.

THOMAS B 
Rating:
5.0

Customer did not leave a comment.

DONALD K 
Rating:
5.0

Cool rental facility.

Jonathan E 
Rating:
5.0

Customer did not leave a comment.

Keith H 
Rating:
5.0

Customer did not leave a comment.

richorad w 
Rating:
5.0

Customer did not leave a comment.

Tiana B 
Rating:
5.0

Customer did not leave a comment.

Susann C 
Rating:
5.0

Customer did not leave a comment.

RICHARD N 
Rating:
5.0

The service was Fantastic and very prompt it really helped me out of a bind and was fairly reasonable for the hour I needed the truck

Carolann R 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R 
Rating:
5.0

This was easy to rent in a last minute decision we made. Our friends even did the same a few hours later because we were traveling to the same event. Thank you for an easy, inexpensive rental!

JEFFREY H 
Rating:
4.0

The location was just fine, but the uhaul app is really very user unfriendly! It definitely needs some work! .

Elaine M 
Rating:
2.0

What I was charged and what it reflected i was to be charged when I booked the truck was almost double!!!!!!!!! Horrible customer service.

Katrina D 
Rating:
5.0

The side marker lights at floor level might be legal, but they don't help me as the driver to locate and check the trailer in the dark. Please add side markers at roof level too. Thank you.

FRANCIS M 
Rating:
5.0

I've been doing business with U-Haul (Glacier West) for well over a decade and they've never let me down or done me wrong. I'll be back.

JOHN C 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO B 
Rating:
5.0

Customer did not leave a comment.

Dale R 
Rating:
5.0

Very personable and professional staff. Very helpful. Well maintained and clean. Quick, easy access.

doug m 
Rating:
5.0

The young lady who took my return was very friendly and polite. She was very busy when I arrived, but still made sure to thank me wish me well.

JEFFERY H 
Rating:
5.0

Great service and lots of space to get and return the trailer. The best experience I’ve ever had at a U-Haul.

KENNETH R 
Rating:
5.0

Customer did not leave a comment.

Michael N 
Rating:
5.0

Absolutely nothing Emma is a great employee. She is great to do business with.

Chris W 
Rating:
4.0

Customer did not leave a comment.

DONNA B 
Rating:
5.0

The staff was so helpful and the trailer we rented was in excellent shape and REALLY helped us. Thank you

Veva W 
Rating:
4.0

Customer did not leave a comment.

Tim P 
Rating:
4.0

Stabilitrak light came on which made it so I couldn’t read the odometer at the end to know how maby miles I drove.

Jennifer K 
Rating:
5.0

We had the nicest quickest drop off which is so helpful since we were very tired after the long move.

Linda N 
Rating:
5.0

Customer did not leave a comment.

JAMES F 
Rating:
5.0

Returned truck after hours. Easy process.

BETHANY M 
Rating:
4.0

Customer did not leave a comment.

THOMAS W 
Rating:
5.0

Timely and courteous.

FELIX S 
Rating:
5.0

Maybe wash the windshields.

Kim S 
Rating:
5.0

Customer did not leave a comment.

Jim G 
Rating:
3.0

Customer did not leave a comment.

GORMAN D 
Rating:
5.0

Great service. Online reservation went great and pick up was about 5 minutes and I was on my way. 10 outa 10 good job

Dustin G 
Rating:
5.0

Exelente Service!!

Jose J 
Rating:
5.0

Always a good experience here

BRIAN C 
Rating:
4.0

Customer did not leave a comment.

JOEL M 
Rating:
5.0

I dropped off the car tow Dolly on a Sunday when no one was around. I was so glad that I could drop the tow dolly off even though the business was closed.

AARON G 
No reviews have been submitted for this location.
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