The mobile pick-up, this time, was a total screw-up. Your sytem changed my rental to a 10' truck because the cargo van I had reserved wasn't returned by the prior person. In doing that, my pick-up time was changed to 10 am and I had reserved the van for 8am. So on my app it didn't even acknowledge I had a reservation! I called customer service and she straighten out those issues. I hung up and proceeded to check-in with the app up until the app requested my email. I tried entering it three times and it said that that email was ALREADY IN USE! So I had to call customer service a second time. Apparently you have a software issues with the app and the agent gave me the fix. Correct your software! It shouldn't take me 45 min to pick up a rental.
KALLEEN Z
Glacier West East Wenatchee
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Wenatchee, WA 98802
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Customer Reviews
- 4.5 Average Customer Rating
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Everyone was very nice and helpful
Tom RUpdate trucks
GLENDA LI had a good experience for the most part , but I only used the vehicle for 10 miles and per the vehicle mileage rate they get 10 miles per gallon. I put 1 gallon of gas in the tank and was up charged for 3 additional gallons. A little upset.
bg sCustomer service on both ends was outstanding. The low rating was about equipment. We have towed many different cargo trailers, and this one clearly had issues with the tires/wheels, such as out of balance, etc. Fully loaded with correct weight distribution, this trailer shuddered horribly. When empty it was so bad we were lucky to get it home. We called the Uhaul dealership in E Wenatchee Wa and were told this is normal. They were wrong. It is NOT normal to the extent this was occurring. We should have exchanged it. Hope you'll have the dealer on 6th St in Bremerton, Wa where it was dropped off correct the problem before some other person turns around and sues for it doing damage to their vehicle. We did let them know about it, but hard to know how seriously they take input from customers
Rodney C