Everything was great! We look forward to doing business again with you! Thank you!
Raymond D
Customer Reviews for Glacier West East Wenatchee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
David and Ema provided exemplary customer service.
WILLIAM JJust wash up the truck. It had bugs crusted all over the windsheild. Otherwise, the entire experience was great. Thank you,
Rick SGlacier folks are the best
RUSSELL MThe truck we rented needed servicing. Rpms would drop going up larger inclines so we had no power to maintain any kind of speed. There were times we were only able to go about 20 to 25 mph.
Gregory RInitial order was taken incorrectly. I ordered a car carrier AND a truck. There was NO truck. No apology or real customer acknowledgement or anything to make up for the communication issue. Made a new reservation for both quickly. That was the only positive action. It says above "give credit where credit is due". How about making employees empowered to help and assist customers with empathy and positive results when things go wrong. How about "We make it right when things go wrong".
Tim VOutstanding Customer Service best I've ever had renting a U-Haul product.
JOHN CGlacier West self storage in East Wenatchee location is vastly superior to your Chelan Falls or Cashmere locations which I've dealt with both previously. Friendly service they hook up and unhook the trailers, efficient and friendly.
Bill NThe windshield was so dirty it was hard to see out of.
SHASTA JClosed on Sundays so no one is there to help.
TODD WClosed on Sundays so no one was there to help.
TODD WEverything went better than expected. Very pleased with all aspects of service.
Terry FInterior was not clean. Evidence of pet soiling windows and seats in interior. Also, it took us quite a bit of time to complete the walk around and we were kicked out of program with no easy way to restart !! Attendants didn’t know what to do next and said it ‘didn’t really matter anyway. We did save pictures of the truck though as backup as we believe it DID matter.
Kathy TCool rental facility.
Jonathan EThe service was Fantastic and very prompt it really helped me out of a bind and was fairly reasonable for the hour I needed the truck
Carolann RThis was easy to rent in a last minute decision we made. Our friends even did the same a few hours later because we were traveling to the same event. Thank you for an easy, inexpensive rental!
JEFFREY HThe location was just fine, but the uhaul app is really very user unfriendly! It definitely needs some work! .
Elaine MWhat I was charged and what it reflected i was to be charged when I booked the truck was almost double!!!!!!!!! Horrible customer service.
Katrina DThe side marker lights at floor level might be legal, but they don't help me as the driver to locate and check the trailer in the dark. Please add side markers at roof level too. Thank you.
FRANCIS MI've been doing business with U-Haul (Glacier West) for well over a decade and they've never let me down or done me wrong. I'll be back.
JOHN CVery personable and professional staff. Very helpful. Well maintained and clean. Quick, easy access.
doug mThe young lady who took my return was very friendly and polite. She was very busy when I arrived, but still made sure to thank me wish me well.
JEFFERY HGreat service and lots of space to get and return the trailer. The best experience I’ve ever had at a U-Haul.
KENNETH RAbsolutely nothing Emma is a great employee. She is great to do business with.
Chris WThe staff was so helpful and the trailer we rented was in excellent shape and REALLY helped us. Thank you
Veva WStabilitrak light came on which made it so I couldn’t read the odometer at the end to know how maby miles I drove.
Jennifer KWe had the nicest quickest drop off which is so helpful since we were very tired after the long move.
Linda NReturned truck after hours. Easy process.
BETHANY MTimely and courteous.
FELIX SMaybe wash the windshields.
Kim SGreat service. Online reservation went great and pick up was about 5 minutes and I was on my way. 10 outa 10 good job
Dustin GExelente Service!!
Jose JAlways a good experience here
BRIAN CI dropped off the car tow Dolly on a Sunday when no one was around. I was so glad that I could drop the tow dolly off even though the business was closed.
AARON GYour regional online checkin is cumbersome to say the least. I kept giving you contact info for a trusted contact for you to check with and then you would deny due to adding that name to the contract. It took 45 min to finally get the code and lock instructions. There has got to be a better way.
Gina BNothing
Chris WWhen you can’t call and speak to someone it makes it difficult to have a good experience. Calls are never answered or returned and you are directed to call an 800 number. So annoying. I always have to go to the office to rent!!!
Marilyn TAttendant was very polite and knowledgeable. Helped me check the lights and wiring.
MELISSA GGreat customer service
Gilberto SGreat location and service
Leslie HWould rent again! Friendly and professional.
Chuck AGreat staff!
David LDropped of on Sunday. Used drop box.
RALPH RGreat service and easy and nice facilities. I’d definitely recommend.
Christina GGreat service and speedy.
LLOYD DComments above.
Alan SThe young lady at the service desk was very professional and helpful to me to rent a storage unit on-site so I could empty and turn over the 5x8 trailer to Glacier West upon my arrival. She was very welcoming.
GREG SI rated the equipment as "NO" because of the overflow issues when filling up. I called the location to let them know that the overflow system activated at 3/4 tank and spit fuel out all over me, and the ground. Other than that, the location was easy to get in and out of, the truck was ready for pick up and staff that was on the day I picked up was Excellent.
vince aThe young woman, Emma I believe was excellent. Very professional and personable. The rental process was handled perfectly.
Kevin VGreat job Great guys
Nora mnothing
CLAY JBoth gentlemen at the counter were energetic, helpful, and personable. They were also highly knowledgeable. It was a rare service industry treat.
Lara HUnloading crew was exceptional. Polite and very hardworking. Ricardo and Matthew!
JOHN ZVery helpful staff!
DAVID L