Customer Reviews for Glacier West East Wenatchee
(U-Haul Neighborhood Dealer)

Rating:

5.0

Adjust the headlights to extend the area of illumination further ahead.

Rating:

5.0

I had trouble completing the online process concerning taking pics of the truck. It did not work, but U-Haul tech support provided work around

Rating:

5.0

Toy hauler worked great and pulled very well behind my 4 Runner. Great service and other than a couple marker lights being out, the equipment was in good shape. Definitely will rent from Glacier again

Rating:

5.0

Have the truck I requested at the location I requested.

Rating:

5.0

I can’t express enough how Great the service I received was. This was an unplanned need and I was treated like I was a long term customer. I was in such an unexpected situation and expected to over pay for last minute need NOT THE CASE. Highly recommend the East Wenatchee location.

Rating:

5.0

Great place, got in got out and on our way.

Rating:

5.0

Customer service was great an overall great experience I would recommend them to anyone 👍

Rating:

5.0

After hours drop off

Rating:

5.0

The receptionist was one of the nicest people I have had the honor of meeting. She was knowledgeable, friendly & down to earth. The instructions were straight forward and easy on the rental and return. The trucks are a little bit older which is to be expected. I wouldn’t have wanted to drive across country in one of them but it was just fine for in town moving :).

Rating:

2.0

Basically, I must’ve been just a fence post that walked in

Rating:

5.0

They were absolutely amazing!! The gentleman who helped me was very friendly and helpful, answered all my questions. Easy pleasant interaction. A+

Rating:

5.0

Require that everyone take customer service class from Emma because she is awesome and she gets it.

Rating:

2.0

Educate employees on customer service

Rating:

5.0

Great customer service at Glacier West.

Rating:

5.0

The girl who assisted me in the rental was incredibly friendly and attentive to my needs. After she learned that I was nervous, and-unhappy with where I was having to take my car for repairs. She stepped up and offered to help me connect with a different repair shop, she even called the shop to confirm they were certified to work on the make and model of car I had. I to don’t remember her name but the effort and personality made my experience second to to none. I couldn’t be more grateful incredible service she provided. Unfortunately, I feel bad after all that help I ended up in a small fender bender but the people that assisted me through that were just as helpful and patient was a process. I look forward to using your services again minus the fender bender. Blessings,

Rating:

5.0

Staff were nice and friendly. We brought the trailer back 10 mins late and there were no extra fees. That doesnt happen very often in businesses these days. That is excellent customer service in my opinion. Thank you!

Rating:

5.0

Great staff willing to help and answer any and all customer questions. Definitely willing to recommend this U-Haul site to all my friends.

Rating:

5.0

The equipment was well maintained, but the previous renter didn't sweep out the utility trailer bed after a yardwaste dump, so we needed to perform the task prior to loading our home appliance. It was an easy clean up that was overlooked, but you asked the question.

Rating:

5.0

The guy working the front desk was awesome. Appreciate it

Rating:

3.0

No one was there; we used the app and hoped for the best. Seems to have turned out okay.

Rating:

5.0

Great customer service. Loved the after hours return system as I had to get to work early

Rating:

5.0

David was amazing… so helpful and nice. Great customer service!

Rating:

5.0

Great experience. The trailer towed like nothing was there. Surge brakes made it very easy.

Rating:

5.0

The mobile pick-up, this time, was a total screw-up. Your sytem changed my rental to a 10' truck because the cargo van I had reserved wasn't returned by the prior person. In doing that, my pick-up time was changed to 10 am and I had reserved the van for 8am. So on my app it didn't even acknowledge I had a reservation! I called customer service and she straighten out those issues. I hung up and proceeded to check-in with the app up until the app requested my email. I tried entering it three times and it said that that email was ALREADY IN USE! So I had to call customer service a second time. Apparently you have a software issues with the app and the agent gave me the fix. Correct your software! It shouldn't take me 45 min to pick up a rental.

Rating:

5.0

Everyone was very nice and helpful

Rating:

5.0

Update trucks

Rating:

4.0

I had a good experience for the most part , but I only used the vehicle for 10 miles and per the vehicle mileage rate they get 10 miles per gallon. I put 1 gallon of gas in the tank and was up charged for 3 additional gallons. A little upset.

Rating:

2.0

Customer service on both ends was outstanding. The low rating was about equipment. We have towed many different cargo trailers, and this one clearly had issues with the tires/wheels, such as out of balance, etc. Fully loaded with correct weight distribution, this trailer shuddered horribly. When empty it was so bad we were lucky to get it home. We called the Uhaul dealership in E Wenatchee Wa and were told this is normal. They were wrong. It is NOT normal to the extent this was occurring. We should have exchanged it. Hope you'll have the dealer on 6th St in Bremerton, Wa where it was dropped off correct the problem before some other person turns around and sues for it doing damage to their vehicle. We did let them know about it, but hard to know how seriously they take input from customers

Rating:

5.0

Pick up and drop off went good and drop off was exceptional the young lady that helped me was very knowledgeable and efficient. Thank you to her

Rating:

5.0

Friendly? Prompt service but the website could use some upgrading.

Rating:

5.0

Always been the place for U-Haul! Best service in town. That I’ve experienced with Emma directly. Setting this U-Haul up and explaining out it all works after hours pickup.

Rating:

5.0

Best Uhaul location in Central Washington! The gang at Glacier West is great!

Rating:

5.0

Great customer service and friendly staff. Nothing to improve.

Rating:

5.0

Very friendly! Great service!

Rating:

5.0

Equipment was excellent, staff was accommodating and very flexible.

Rating:

5.0

Everyone was friendly and helpful answering all my questions location was clean and welcoming with easy equipment access

Rating:

4.0

The box truck had less than 7000 miles on it. other than the drivers side in the cab, the vehicle was clean.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Great customer service. Staff was extremely pleasant.

Rating:

2.0

This was literally my worst experience with Uhaul EVER! Took me 35 minutes to get the app to verify that I was there for my pickup, all of the trucks were covered in snow and I had to wander the entire lot trying my vehicle.. Calling customer service was of little help. If there were other options, I would definitely find somewhere else to rent a moving truck from.

Rating:

1.0

I picked up a 5x8 cargo trailer in Mount Vernon on Friday 2/27 and returned the trailer Saturday 2/28, the next day at Glacier West, shortly after they opened. I asked the gentleman behind the counter to come look inside the trailer and assess a tie down that had broken inside the trailer. It was an older trailer, and a wood rail piece glued to the wall with slots in it to tie onto had popped off the wall, like other pieces noticeably had, I think due to the glue getting old and brittle. He said it was no problem since other pieces were doing the same thing. A week later I notice a charge of over $30 on my credit card with no warning or info. I called Glacier West and they claimed I returned the trailer on Sunday 3/1 at 5pm, which is when it was due to be returned by anyway according to the rental agreement, however I dropped it off in the morning the day previous. They said they would look into it and call me back. Within a few minutes of getting off the phone I receive an invoice via email with the charges and the "claimed date and time of return". Shady practices to try and retroactively charge customers for late fees and insurance when the product was delivered over 24 hours early. If this is poor book keeping, then that speaks for itself. But the time they claimed I returned the trailer was the actual due date and time on my original rental agreement. So, not late even by their inaccurate book keeping.

Rating:

5.0

I'm a repeat customer. The young lady provided tips on twisting each.chain to make them shorter so they would not drag on the ground. I was checked In and on my way asap! Excellent customer service.

Rating:

5.0

Met all my previous U-Haul expectations and standards.

Rating:

5.0

I was lucky I had someone with me to remove the trailer. That is not a one person job.

Rating:

5.0

The only issue was the lockbox lock had 4 digits on it and the code given only had three digits. I eventually figured out to set the final digit to an empty value to get the lock to open but that could have been made more explicit.

Rating:

4.0

The tie down wench on the passenger side was worn out and thought I was going to have to cut the tie down to get my car off the trailer

Rating:

5.0

Everything was great! Online was easy to navigate when reserving and David made the pickup easy and painless. Drop off was all easy and painless.

Rating:

3.0

I have not received the final invoice and it was 2 days ago we rented the vehicle! We were charged for an estimated 20 miles yet we only travelled 14.9 miles but have yet to receive any refund!