Customer Reviews for Glacier West East Wenatchee
(U-Haul Neighborhood Dealer)

572 reviews

423 Rock Island Rd   East Wenatchee, WA 98802

(509) 884-7822

Office Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 884-7822

423 Rock Island Rd
East Wenatchee, WA 98802

Services at this Location:

Office Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great! We look forward to doing business again with you! Thank you!

Raymond D 
Rating:
4.0

Customer did not leave a comment.

HANI L 
Rating:
5.0

David and Ema provided exemplary customer service.

WILLIAM J 
Rating:
5.0

Just wash up the truck. It had bugs crusted all over the windsheild. Otherwise, the entire experience was great. Thank you,

Rick S 
Rating:
5.0

Customer did not leave a comment.

Wayne H 
Rating:
5.0

Glacier folks are the best

RUSSELL M 
Rating:
4.0

The truck we rented needed servicing. Rpms would drop going up larger inclines so we had no power to maintain any kind of speed. There were times we were only able to go about 20 to 25 mph.

Gregory R 
Rating:
2.0

Initial order was taken incorrectly. I ordered a car carrier AND a truck. There was NO truck. No apology or real customer acknowledgement or anything to make up for the communication issue. Made a new reservation for both quickly. That was the only positive action. It says above "give credit where credit is due". How about making employees empowered to help and assist customers with empathy and positive results when things go wrong. How about "We make it right when things go wrong".

Tim V 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

FRANK M 
Rating:
4.0

Customer did not leave a comment.

Ronald A 
Rating:
5.0

Outstanding Customer Service best I've ever had renting a U-Haul product.

JOHN C 
Rating:
5.0

Glacier West self storage in East Wenatchee location is vastly superior to your Chelan Falls or Cashmere locations which I've dealt with both previously. Friendly service they hook up and unhook the trailers, efficient and friendly.

Bill N 
Rating:
5.0

The windshield was so dirty it was hard to see out of.

SHASTA J 
Rating:
3.0

Closed on Sundays so no one is there to help.

TODD W 
Rating:
3.0

Closed on Sundays so no one was there to help.

TODD W 
Rating:
5.0

Customer did not leave a comment.

Michael N 
Rating:
5.0

Customer did not leave a comment.

Dennis G 
Rating:
4.0

Customer did not leave a comment.

Toby H 
Rating:
5.0

Customer did not leave a comment.

Keith W 
Rating:
5.0

Everything went better than expected. Very pleased with all aspects of service.

Terry F 
Rating:
5.0

Customer did not leave a comment.

Elissa J 
Rating:
5.0

Customer did not leave a comment.

doug m 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO M 
Rating:
5.0

Customer did not leave a comment.

Austin T 
Rating:
3.0

Interior was not clean. Evidence of pet soiling windows and seats in interior. Also, it took us quite a bit of time to complete the walk around and we were kicked out of program with no easy way to restart !! Attendants didn’t know what to do next and said it ‘didn’t really matter anyway. We did save pictures of the truck though as backup as we believe it DID matter.

Kathy T 
Rating:
5.0

Customer did not leave a comment.

THOMAS B 
Rating:
5.0

Customer did not leave a comment.

DONALD K 
Rating:
5.0

Cool rental facility.

Jonathan E 
Rating:
5.0

Customer did not leave a comment.

Keith H 
Rating:
5.0

Customer did not leave a comment.

richorad w 
Rating:
5.0

Customer did not leave a comment.

Tiana B 
Rating:
5.0

Customer did not leave a comment.

Susann C 
Rating:
5.0

Customer did not leave a comment.

RICHARD N 
Rating:
5.0

The service was Fantastic and very prompt it really helped me out of a bind and was fairly reasonable for the hour I needed the truck

Carolann R 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R 
Rating:
5.0

This was easy to rent in a last minute decision we made. Our friends even did the same a few hours later because we were traveling to the same event. Thank you for an easy, inexpensive rental!

JEFFREY H 
Rating:
4.0

The location was just fine, but the uhaul app is really very user unfriendly! It definitely needs some work! .

Elaine M 
Rating:
2.0

What I was charged and what it reflected i was to be charged when I booked the truck was almost double!!!!!!!!! Horrible customer service.

Katrina D 
Rating:
5.0

The side marker lights at floor level might be legal, but they don't help me as the driver to locate and check the trailer in the dark. Please add side markers at roof level too. Thank you.

FRANCIS M 
Rating:
5.0

I've been doing business with U-Haul (Glacier West) for well over a decade and they've never let me down or done me wrong. I'll be back.

JOHN C 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO B 
Rating:
5.0

Customer did not leave a comment.

Dale R 
Rating:
5.0

Very personable and professional staff. Very helpful. Well maintained and clean. Quick, easy access.

doug m 
Rating:
5.0

The young lady who took my return was very friendly and polite. She was very busy when I arrived, but still made sure to thank me wish me well.

JEFFERY H 
Rating:
5.0

Great service and lots of space to get and return the trailer. The best experience I’ve ever had at a U-Haul.

KENNETH R 
Rating:
5.0

Customer did not leave a comment.

Michael N 
Rating:
5.0

Absolutely nothing Emma is a great employee. She is great to do business with.

Chris W 
Rating:
4.0

Customer did not leave a comment.

DONNA B 
Rating:
5.0

The staff was so helpful and the trailer we rented was in excellent shape and REALLY helped us. Thank you

Veva W 
Rating:
4.0

Customer did not leave a comment.

Tim P 
Rating:
4.0

Stabilitrak light came on which made it so I couldn’t read the odometer at the end to know how maby miles I drove.

Jennifer K 
Rating:
5.0

We had the nicest quickest drop off which is so helpful since we were very tired after the long move.

Linda N 
Rating:
5.0

Customer did not leave a comment.

JAMES F 
Rating:
5.0

Returned truck after hours. Easy process.

BETHANY M 
Rating:
4.0

Customer did not leave a comment.

THOMAS W 
Rating:
5.0

Timely and courteous.

FELIX S 
Rating:
5.0

Maybe wash the windshields.

Kim S 
Rating:
5.0

Customer did not leave a comment.

Jim G 
Rating:
3.0

Customer did not leave a comment.

GORMAN D 
Rating:
5.0

Great service. Online reservation went great and pick up was about 5 minutes and I was on my way. 10 outa 10 good job

Dustin G 
Rating:
5.0

Exelente Service!!

Jose J 
Rating:
5.0

Always a good experience here

BRIAN C 
Rating:
4.0

Customer did not leave a comment.

JOEL M 
Rating:
5.0

I dropped off the car tow Dolly on a Sunday when no one was around. I was so glad that I could drop the tow dolly off even though the business was closed.

AARON G 
Rating:
5.0

Your regional online checkin is cumbersome to say the least. I kept giving you contact info for a trusted contact for you to check with and then you would deny due to adding that name to the contract. It took 45 min to finally get the code and lock instructions. There has got to be a better way.

Gina B 
Rating:
5.0

Nothing

Chris W 
Rating:
5.0

Customer did not leave a comment.

Mark Y 
Rating:
2.0

When you can’t call and speak to someone it makes it difficult to have a good experience. Calls are never answered or returned and you are directed to call an 800 number. So annoying. I always have to go to the office to rent!!!

Marilyn T 
Rating:
5.0

Customer did not leave a comment.

Rita H 
Rating:
5.0

Attendant was very polite and knowledgeable. Helped me check the lights and wiring.

MELISSA G 
Rating:
5.0

Customer did not leave a comment.

TYLER L 
Rating:
4.0

Customer did not leave a comment.

Sarah H 
Rating:
5.0

Customer did not leave a comment.

KARSTEN G 
Rating:
5.0

Great customer service

Gilberto S 
Rating:
5.0

Great location and service

Leslie H 
Rating:
5.0

Would rent again! Friendly and professional.

Chuck A 
Rating:
5.0

Great staff!

David L 
Rating:
4.0

Dropped of on Sunday. Used drop box.

RALPH R 
Rating:
5.0

Great service and easy and nice facilities. I’d definitely recommend.

Christina G 
Rating:
5.0

Customer did not leave a comment.

Murray G 
Rating:
5.0

Great service and speedy.

LLOYD D 
Rating:
2.0

Comments above.

Alan S 
Rating:
5.0

Customer did not leave a comment.

Cesar R 
Rating:
5.0

The young lady at the service desk was very professional and helpful to me to rent a storage unit on-site so I could empty and turn over the 5x8 trailer to Glacier West upon my arrival. She was very welcoming.

GREG S 
Rating:
5.0

Customer did not leave a comment.

JASON S 
Rating:
5.0

Customer did not leave a comment.

THOMAS L 
Rating:
5.0

I rated the equipment as "NO" because of the overflow issues when filling up. I called the location to let them know that the overflow system activated at 3/4 tank and spit fuel out all over me, and the ground. Other than that, the location was easy to get in and out of, the truck was ready for pick up and staff that was on the day I picked up was Excellent.

vince a 
Rating:
5.0

The young woman, Emma I believe was excellent. Very professional and personable. The rental process was handled perfectly.

Kevin V 
Rating:
5.0

Great job Great guys

Nora m 
Rating:
5.0

nothing

CLAY J 
Rating:
5.0

Both gentlemen at the counter were energetic, helpful, and personable. They were also highly knowledgeable. It was a rare service industry treat.

Lara H 
Rating:
5.0

Customer did not leave a comment.

Chris M 
Rating:
5.0

Customer did not leave a comment.

Patricia P 
Rating:
5.0

Customer did not leave a comment.

PAIGE B 
Rating:
5.0

Customer did not leave a comment.

JOSH A 
Rating:
5.0

Unloading crew was exceptional. Polite and very hardworking. Ricardo and Matthew!

JOHN Z 
Rating:
5.0

Customer did not leave a comment.

GAIL M 
Rating:
5.0

Very helpful staff!

DAVID L 
Rating:
3.0

Customer did not leave a comment.

JEFFREY B 
No reviews have been submitted for this location.
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