Customer Reviews for Glacier West East Wenatchee
(U-Haul Neighborhood Dealer)

252 reviews

423 Rock Island Rd   East Wenatchee, WA 98802

(509) 884-7822

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 884-7822

423 Rock Island Rd
East Wenatchee, WA 98802

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sue H. 
Rating:
3.0

Make sure the rentals are clean before renting out. Had to clean the tail gate and ramp area when taking down the ramp

James G. 
Rating:
5.0

Customer did not leave a comment.

VICTOR P. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Victor W. 
Rating:
5.0

Helpful and informative employees. Fast service

JAMES C. 
Rating:
5.0

Wry professional place and people

Julie L. 
Rating:
5.0

Nothing here. The gentleman working the desk has great pleasant customer service.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Great customer service, they went above and beyond to help make sure I had a good experience.

leigh M. 
Rating:
5.0

My experience was excellent, the trailer was good, ready to go and easy to return

Bill C. 
Rating:
4.0

Really appreciated the 24/7 pickup and drop off. I needed a van on Sunday and had no problem getting the keys and finding the truck.

RONNY H. 
Rating:
3.0

4 hr rental. Used the pre-check in process so my time was already designated to start at a specific time. I arrived 10 minutes early from scheduled pickup time to pickup vehicle but because the gentleman behind the counter was helping 3 parties ahead of me, I ended up only receiving 3 1/2 hours of my rental. This time should be adjusted when the customer actually exits the office. Not a big deal but then again if we're counting the small details, they will charge you 99cents even if your a mile over your estimated amount. Fair should be fair.

Casey H. 
Rating:
5.0

Drop off site easy to find with required phone call. Lots of room to park and leave truck. Due to Fed holiday closure site was closed. Found their key drop box... being it was not labeled I might be mistaken.

Gary W. 
Rating:
5.0

We use this haul store often and always have had good results

Jason S. 
Rating:
1.0

the uhaul we ended up renting ended up dying twice on my move it was one of the worst experiences I've ever had

Joshua L. 
Rating:
1.0

I had my reservation at 5:15 and didn't get my tow dolly until 5:35. Not sure who to contact about the $50 for not having my reservation ready by the time I needed it.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Turi S. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Caitlin S. 
Rating:
3.0

I think they might need a gated fence around the property. Truck was a little dirty, definitely had some wounds over the years. Gas take was below E. Located in the not the most desirable part of east Wenatchee. I think they deal with homeless people and drug addicts siphoning gas Guy at the desk was cool and quickly got me in another 26' and we were on our way.

Benjamin M. 
Rating:
5.0

Amazing experience!

Ricardo C. 
Rating:
4.0

Fix your app. It would not work for me when checking in to pickup vehicle. I tried troubleshooting but got nowhere. The website did work, but generally apps are suppose to make things easier.

Kelvin M. 
Rating:
3.0

The 24/7 Pick Up system was non-functional. Had to enter the same information, such as scanning photo ID, multiple times. The system also jumped past how to obtain keys to the vehicle and went directly to the return menu. Had to wait two hours for the building hours so a person could assist me. He was very efficient and easy to work with. Would not recommend the 24/7 online system to anyone. The truck was in poor shape. It was raining and there was water both in the cab and in the cargo area. By the time I arrived at my destination (about three hours to load, drive, and unload) all of the boxes in front of the cargo area were totally soaked with rain water.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo H. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo H. 
Rating:
5.0

This is the best UHaul location. The staff is outstanding.

Gina B. 
Rating:
3.0

Customer did not leave a comment.

Charles C. 
Rating:
3.0

They charge a cleaning fee because the blankets were not folded. When I rented from uhaul in the past I was just told to return them in the back of the truck as they would make sure they were clean and dry and do a count and then rebate them. I will use Penzski trucks next time your folks are lazy. They never even wanted to come out side and look at the truck. If they would have and seen the blankets laying in the back and not folded I would have folded them so I would not be charged the cleaning fee.

John F. 
Rating:
1.0

The employee was too busy to help me get my car off the towing trailer, and told me I would have to wait 15 min. Then, although I explained my situation and that I hadn't put gas in the truck because I had been promised a full refund and thought it would be too complicated to get reimbursed for the gas money, he ended up charging me $70 for less than a quarter of a tank of gas.

Michelle G. 
Rating:
3.0

Rental return after-hours was problematic. U-Haul app would not find my location.. had to use the website after asking through the chat feature. Pictures uploaded slowly (even though I had almost full bars 5G) which caused me to have to redo the picture taking process after I tried to refresh the page. Overall - A very nice service but check-out could be improved

Jeremiah R. 
Rating:
5.0

Customer did not leave a comment.

Teresa N. 
Rating:
5.0

I've had the right trailers on several occasions and this location is always very friendly very organized very efficient

william W. 
Rating:
5.0

Customer did not leave a comment.

MITUL P. 
Rating:
5.0

I like it like it is. Very quick check in, pick up, and drop off. Been doing business there for years. Nice folks to deal with, too.

Roy P. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

The straps are too short..I had to use my own strap in order to secure the wheel

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Very helpful staff.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY K. 
Rating:
5.0

Open a bit earlier!

Brian R. 
Rating:
5.0

Very helpful on explaining everything so we could decide what choice to make

lisa H. 
Rating:
5.0

Very nice location, Very helpful 👍... in and out less than 15 min.....

Parrish C. 
Rating:
4.0

Customer did not leave a comment.

Crystal M. 
Rating:
4.0

Customer did not leave a comment.

elisabeth B. 
Rating:
5.0

Very professional

Mitch J. 
Rating:
4.0

If someone makes a reservation for a day when the business is closed, you could let them know ahead of time that they need to be able to set it up online through the app

David D. 
Rating:
5.0

I could not have asked for better customer service and care. Nick was outstanding & very knowledgeable and considerate. Thank you! Mary Signorelli

Mary S. 
Rating:
5.0

Customer did not leave a comment.

JAVIER A. 
Rating:
5.0

Customer did not leave a comment.

Kirk D. 
Rating:
5.0

Customer did not leave a comment.

Cameron S. 
Rating:
5.0

This location is fantastic. Always has the product available when we need it. I have used this location twice in the last 6 months and the office staff has been great both times.

MORIA H. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Loetta M. 
Rating:
5.0

Great staff. Friendly, helpful, good humored.

David S. 
Rating:
3.0

Customer did not leave a comment.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

Kim D. 
Rating:
4.0

Location has large lot to leave the truck, which is very convenient. Drop off box for after hours drop was on side of building with a sign of where to leave truck.

Teresa G. 
Rating:
5.0

Customer did not leave a comment.

Rene M. 
Rating:
5.0

Customer did not leave a comment.

Tawnya P. 
Rating:
4.0

Haha, well I found a nice pair of men's shoes under the passenger seat, which didn't bother me any, but probably was frustrating for the guy who lost them 😅 Other then that, the staff was excellent, the truck was clean and I had a wonderful experience overall.

Rebekah H. 
Rating:
5.0

Customer did not leave a comment.

DAVE B. 
Rating:
5.0

Nick was professional, prompt, and wonderful to deal with after a stressful day.

Karen L Q. 
Rating:
5.0

Customer did not leave a comment.

Eldon B. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
3.0

When I placed my reservation, I ordered two dozen moving blankets along with the truck rental. When my brother delivered the truck to my house and we started packing, the blankets were missing. The movers I hired to help me move were delayed because they had to go to a local UHAUL and get blankets. This delayed the us and we had to work late into the evening.

Linda S. 
Rating:
5.0

Amazing service! Staff went above and beyond with their customer service!

DONNA D. 
Rating:
1.0

Bad costumer service I wouldn't recommend this store at all

Zaira J. 
Rating:
5.0

Customer did not leave a comment.

Rick A. 
Rating:
5.0

Emma Schroeder demonstrated above and beyond customer service and professionalism. She is such an asset to your company and deserves a raise!

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

Ismael D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
3.0

Customer did not leave a comment.

Christine O. 
Rating:
5.0

Customer did not leave a comment.

debby H. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

It was very easy to find. Dropped it off on a Sunday and they were closed. But it was easy with the App to return it. I may add that I think you may need to look into added a jack or something to the hitch. Thank goodness I had my boyfriend with me because if I were by myself I would not have been able to get the trailer.off of my truck. This is coming from someone who has hooked up, towed, and unhooked many trainers alone

Becky T. 
Rating:
5.0

The guy at the counter (Pete) is an asset to your company. He has gone above and beyond to accadate our busy schedule, and always polite and with a smile. This man is very valuable to your company, and deserves a raise in his salary. U haul can not afford to loose employees like Pete. I continue to take my business there because of him. He makes me, as a small business owner feel important. I won't go anywhere else for my rental needs. Thank you Pete and u haul too. Keep up the good work. Respectfully. J. D. East wenatchee wa.. ***** 5 stars for. Pete

Jenny D. 
Rating:
5.0

Everything went well and the van worked well for us. My only suggestion is I would have liked to have reviewed the equipment and been given the cost in person. Had there been any issue, I would have appreciated the opportunity to review it personally prior to the vehicle being rented to someone else.

G R. 
Rating:
5.0

Customer did not leave a comment.

KRIS C. 
Rating:
3.0

Having to reserve, pickup and drop off online is horrible!!!! Half the time it wouldn't work and I have to call.

Vicky S. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

The Staff was amazing

Kari A. 
Rating:
5.0

Emma, at the counter, was incredibly busy, with several people waiting for service and an irrigation system emergency. Nonetheless, she made each customer feel they were getting the best possible service. We got just what we needed, very quickly given the circumstances. Well done!

Dr ED D. 
Rating:
3.0

They don't have mobile pickup, so I lost my morning valuable time.

AMISH P. 
Rating:
4.0

The car hauler worked just fine but it was showing wear, rusted and the temporary license was shredded and not legible. The lady at the counter was very good.

Steven C. 
Rating:
5.0

Answer the phone when it rings please.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

The person as the desk was the nicest person I have ever met. Great service.

John S. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

Listen, and solve problems rather than up-selling. And, act on the equipment problems. Actually road-test each and every truck and act on the problems. If a truck steers itself towards the lane edge, get it fixed. If the muffler is bad, don't rent it until it can be repaired. It's simple, but this means putting customer's safety above increasing profit. And, it means training people to do more than enter data. On trailers, the salesperson should walk around and look at more than whether the lights are flashing. It's actually pretty simple; consider the customer as a person who could be harmed rather than as a simple source of money.

Ed D. 
Rating:
5.0

Best u-haul location I've ever been to. Staff was super helpful and no lines!

sarah S. 
Rating:
5.0

Customer did not leave a comment.

Melchor I. 
Rating:
5.0

Have more uniform pricing throughout the US

Doug G. 
Rating:
4.0

We rent storage from Glacier West. Emma, the person we've interacted with, has been more than helpful.

Ed D. 
No reviews have been submitted for this location.

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