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Carlos L
Customer Reviews for Glacier West East Wenatchee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We did a Sunday pick up to move our son to college. We were going to drop it off in Ellensburg, but did not have a location ahead of time. My husband started a chat with somebody online and they said Ellensburg did not accept trucks only trailers. He told us we could return it to Yakima, which was way out of our way for a return trip home.. My husband asked if we could take it back to East Wenatchee. The person on chat said we could and my husband asked if there would be an additional charge and the person on chat said no there would not be an additional charge. Upon returning the truck we were charged another hundred dollars so it was all very misleading.
Jeff CMaybe give customers a better warning about speed. We took our trailer across country and because the trailer would get a little "squirly" we had to keep our speeds at 55-60 mph. This was not too big of a problem, but it did prolong our trip. We were not prepared for an extra 2 days to return home. GPS shows you how long this takes at suggested speeds. Which in our case were 70-80 mph so you can guess at 55mph this was usually 4-5 extra hours on the road. We did make it back in our window however at 1:30 am.
Jennifer WLady working the counter was rude. You haul was not in great shape, had a ton of miles on it. Only positive is the air conditioning worked well.
ANDY MFront office person did a great job. It was busy, but she kept her cool. Van wasn’t clean. But it did what it needed to do.
Lynn PPassenger front trailer tire had a bulge in the side wall. Bulge was more pronounced when adding load to trailer. This resulted in me making 2 trips verse’s one trip. Paint stick the tire bulge area and notified office at return.
THOMAS EThe drop off was quick and painless. I did not get the associates name she was very busy but did not rush through my service.
SHARYL BExcellent customer service. Have rented here several times. Has always been a pleasure working with the staff.
RON HThe guys in the front could be more friendly & helpful, they were rude , & snappy, id never use that location again, also I now we didn't use up 30 miles, they still charged use that without looking at the actual mileage to & from. Awful service.
Josh RGreat customer service
Kenneth HRented the truck for three days. All went great from picking up to drop off. Would have been nice if a couple of helpers came with!! 😉
JEFFREY LGreat Service! Easy Return. Will recommend to my friends.
JASON SAll perfect
CHRISTOPHER HNothing. Everything went perfectly.
Cheryl BSignage to identify office?
MATTHEW AFriendly, organized and helpful staff.
Kevin MThe only problem is I have experienced difficulty occasionally lifting my covered trailer of the trailer hitch when returned. Had to go get assistance from office staff. Maybe providing portable lifts in the return area would be helpful.
tim ai don’t do referral's
Christopher KGlacier did not have a 15- foot truck to go with the trailer. So the regional office asked us to go to Cashmere to get a 20 foot truck--"the only one available nearby". We drove to Cashmere to get trailer then arrived at Glacier West to a lot with 3 20 foot trucks--"all rented out". We reserved our truck and trailer weeks in advance. Drove 20 miles one way and then 10 another way and took time out of our packing day. I asked the regional office if the gas we spent driving between could be covered, "no but you can have unlimited miles" (I already had those). Customer service on phone and at Glacier West was abysmal. In the future-- have the customer who is only getting a truck drive to Cashmere. Don't have the customer who is getting a truck and trailer drive all over town. Terrible terrible service. I do not recommend Uhaul.
LORI CVery friendly staff and hard working.
MASON PGiven misinformation from Assistant Property Manager. I asked and stated when I rented trailer that 8 days was not enough time for me to drive 3,000 plus miles. Find it a reasonably priced under $400.00 to travel across country, however having an extra three days local cost another $ 91.22 is not fair. I did check in when on Wednesday. U -Haul is the only game in America so….
DUANE CI just wanted to give employee who helped me with the trailer rental a thank you. Didn’t get his name, tall guy.
Alan SGlacier is always easy and dependable to work with and staff is knowledgeable and so friendly.
Hallie HThe staff were really nice and helpful despite it being busy when I arrived.
Loreva MWe arrived just before closing & I understand the desire/need to leave at the end of the day. Just an extra 5 minutes would have been all it would take and we would have been very satisfied and your location would then warrant an excellent rating.
DENEAN VEveryone I spoke to was great and a huge help during a stressful moving time!
Jacob Sstaff made the process super easy and stress free
STEVE MVery easy to find
CHRISTOPHER SRetire the truck. It has over 150,000 miles on it. It’s worn out and unsafe to drive. Steering was particularly dangerous; I had to constantly turn the wheel back and forth through a 20 degree arc just to drive in a straight line. Brakes are completely worn out, you have to stomp on them to stop. Oil and coolant leaked out onto our driveway and everywhere we stopped. We reserved a 15 ft truck by phone. Your system showed us renting a 20 ft truck. Didn’t need one that big, but that was all the East Wenatchee site had, so we reluctantly took it. We reserved it for a round trip. Your system showed it as a one way. The windshield was plastered with bugs. The cab appeared to have not been cleaned in months. The steering wheel, dash, door handles, and seats were dirty and sticky. We will never use U Haul again, and will let family and friends know what an unsafe and unsanitary company you have become. Bob Dorn
ROBERT DWe picked up an older trailer and the back lift up door has problems. The lock caught in the top door frame and we had a difficult time getting it loose. We finally rigged up a rope to the handle and tied to the inside railing to keep from that happening again. This is our go to Uhaul and it's the first time we've had any issues.
DEBRA JThe truck could have used a reasonable cleaning both inside the cab and out. I had to stop and wash windshield so I could navigate more easily.
TIMOTHY FYou have great employees, fo what ycam to keep them!
SANDRA MEverything was great! We look forward to doing business again with you! Thank you!
Raymond DDavid and Ema provided exemplary customer service.
WILLIAM JJust wash up the truck. It had bugs crusted all over the windsheild. Otherwise, the entire experience was great. Thank you,
Rick SGlacier folks are the best
RUSSELL MThe truck we rented needed servicing. Rpms would drop going up larger inclines so we had no power to maintain any kind of speed. There were times we were only able to go about 20 to 25 mph.
Gregory RInitial order was taken incorrectly. I ordered a car carrier AND a truck. There was NO truck. No apology or real customer acknowledgement or anything to make up for the communication issue. Made a new reservation for both quickly. That was the only positive action. It says above "give credit where credit is due". How about making employees empowered to help and assist customers with empathy and positive results when things go wrong. How about "We make it right when things go wrong".
Tim VOutstanding Customer Service best I've ever had renting a U-Haul product.
JOHN CGlacier West self storage in East Wenatchee location is vastly superior to your Chelan Falls or Cashmere locations which I've dealt with both previously. Friendly service they hook up and unhook the trailers, efficient and friendly.
Bill NThe windshield was so dirty it was hard to see out of.
SHASTA JClosed on Sundays so no one is there to help.
TODD WClosed on Sundays so no one was there to help.
TODD WEverything went better than expected. Very pleased with all aspects of service.
Terry FInterior was not clean. Evidence of pet soiling windows and seats in interior. Also, it took us quite a bit of time to complete the walk around and we were kicked out of program with no easy way to restart !! Attendants didn’t know what to do next and said it ‘didn’t really matter anyway. We did save pictures of the truck though as backup as we believe it DID matter.
Kathy TCool rental facility.
Jonathan EThe service was Fantastic and very prompt it really helped me out of a bind and was fairly reasonable for the hour I needed the truck
Carolann RThis was easy to rent in a last minute decision we made. Our friends even did the same a few hours later because we were traveling to the same event. Thank you for an easy, inexpensive rental!
JEFFREY HThe location was just fine, but the uhaul app is really very user unfriendly! It definitely needs some work! .
Elaine MWhat I was charged and what it reflected i was to be charged when I booked the truck was almost double!!!!!!!!! Horrible customer service.
Katrina DThe side marker lights at floor level might be legal, but they don't help me as the driver to locate and check the trailer in the dark. Please add side markers at roof level too. Thank you.
FRANCIS MI've been doing business with U-Haul (Glacier West) for well over a decade and they've never let me down or done me wrong. I'll be back.
JOHN CVery personable and professional staff. Very helpful. Well maintained and clean. Quick, easy access.
doug mThe young lady who took my return was very friendly and polite. She was very busy when I arrived, but still made sure to thank me wish me well.
JEFFERY HGreat service and lots of space to get and return the trailer. The best experience I’ve ever had at a U-Haul.
KENNETH RAbsolutely nothing Emma is a great employee. She is great to do business with.
Chris WThe staff was so helpful and the trailer we rented was in excellent shape and REALLY helped us. Thank you
Veva WStabilitrak light came on which made it so I couldn’t read the odometer at the end to know how maby miles I drove.
Jennifer KWe had the nicest quickest drop off which is so helpful since we were very tired after the long move.
Linda NReturned truck after hours. Easy process.
BETHANY M