Customer Reviews for Glasgow Sunoco
(U-Haul Neighborhood Dealer)

1,108 reviews

2360 Pulaski Hwy   Newark, DE 19702

(302) 318-1219

Location Hours

  • Mon-Sat: 7 am - 9 pm
  • Sun: 8 am - 9 pm

Services at this Location:

Contact Us

(302) 318-1219

2360 Pulaski Hwy
Newark, DE 19702

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 9 pm
  • Sun: 8 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Please ensure trucks are cleaned prior to renting to new customers. Our truck had a smell and a little dirty. However, the customer service and truck rental experience were great.

TYNISHA C. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

We we 5 mins late and the owner called to make sure we were on our way. He said he would given us another ten minutes… even though people were waiting who did not have a reservation

Yvette C. 
Rating:
5.0

Customer did not leave a comment.

Janay C. 
Rating:
1.0

The individual who accepts the returns is not to be trusted. I have rented from this location twice, and both times he managed to rip me off for free gas. Make sure that you take pictures of the gas meter when you pick up and again when you return. If they tell you they will give you a credit in exchange for bringing it back with more gas then when you got it, make sure you give it back with exactly as much gas as you agreed upon, because they will NOT compensate you for overage. Renter beware.

Thomas L. 
Rating:
5.0

Consistent good 👍 service

amandeep S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

The agent couldn't have been more helpful or accommodating. He went out of his way to make sure everything was perfect. I would give 6 stars if I could.

Patrick F. 
Rating:
5.0

Excellent service equipment in great condition

DIANA P. 
Rating:
4.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

From beginning to end the staff was extremely helpful and friendly. They had a good amount of inventory to choose from, the truck and equipment were very clean. I would definitely recommend this location the staff is great.

Diana P. 
Rating:
5.0

The customer service agent behind the counter was both friendly and entertaining. He answered all of the questions that I had and I left there feeling well educated and satisfied.

Barbara V. 
Rating:
5.0

Inform customer to complete vehicle survey via email before we leaving rental business.

Linton H. 
Rating:
5.0

Customer did not leave a comment.

Rakesh A. 
Rating:
5.0

The battery died the first time I turned it off.

Todd B. 
Rating:
1.0

Be sure to specify clearly if the vehicle you are renting is an impounded vehicle that Hass to go back to the same location before they submit the order! That was very inconvenient and I will never use U-Haul again because of this awful experience!!

JORDAN J. 
Rating:
4.0

Hire assistance

David G. 
Rating:
5.0

Overall had a great experience. Customer service was a good experience. I will visit and rent from them again soon .

FRANCISCO D. 
Rating:
5.0

Quick, easy, and convenient.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Taya D. 
Rating:
1.0

The guy who helped me was rude and the trailer was in bad shape safety chain was broken and one of the tire straps was cut and not long enough to run through the ratchet. The guy didn't seem to care though. The place was right between 2 very busy roads and it was a pain to get out of the parking lot and back on the road with a trailer attached. Every other experience I have had with Uhaul has been great other than this one isolated incident though.

JOSHUA L. 
Rating:
5.0

They are great people always willing to help out fast service could not ask for anything better

MILTON J. 
Rating:
5.0

Customer did not leave a comment.

FRANCES S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
4.0

All good!

judy F. 
Rating:
5.0

Customer did not leave a comment.

Tysheka M. 
Rating:
5.0

Awesome customer service! Love this location

FARID A. 
Rating:
5.0

Great service and the trailer worked perfect!

Christopher N. 
Rating:
5.0

Nice and super

GUNASEKARAN N. 
Rating:
5.0

Consistent good 👍

Amandeep S. 
Rating:
5.0

Customer did not leave a comment.

Reginald J. 
Rating:
4.0

Customer did not leave a comment.

CARLETTA R. 
Rating:
5.0

Customer did not leave a comment.

Alison R. 
Rating:
5.0

Nothing

CHARLESE L. 
Rating:
5.0

Customer did not leave a comment.

BERNARD A. 
Rating:
5.0

Overall excellent experience! Used this location before and will continue to for future needs. All the folks were easy to work with and very pleased with the checkout/in process. One thing to recommend - the pickup truck windshield needs cleaning on the inside. Hard to see when driving at night. Otherwise great truck!

Matthew M. 
Rating:
5.0

Easy on line reservation, convenient location, good price. Took us a minute to figure out all the bells and whistles on the truck. Pick up needs door steps for us height challenged.

Diane S. 
Rating:
5.0

Customer did not leave a comment.

TABITHA F. 
Rating:
5.0

Uhaul attendants were great and helpful, would use again.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Jessie R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

Hours are excellent and convienent. Good service. It's great you have pickup with towing capability available for rent - travelled over 50 miles to find this. Would recommend to others.

MICHAEL S. 
Rating:
1.0

Truck was not clean. We scheduled a 24/7 pickup at 7 am. The location doesn't open until 7:30. The furniture pads/blankets that we paid for were not in the truck, so we could not cover our furniture.

James C. 
Rating:
4.0

Customer did not leave a comment.

HARRY H. 
Rating:
5.0

Customer did not leave a comment.

COREY R. 
Rating:
3.0

Agent never really inspected the truck we just handed him the keys

GREGG V. 
Rating:
2.0

Awful mileage of 5.5 miles per gallon on the 15 ft. Truck. The truck was old and had over 120000miles. Acceleration was poor and no windshield was at all.

Bruce G. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN M. 
Rating:
5.0

Customer did not leave a comment.

Hovik N. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Nickisha L. 
Rating:
5.0

Customer did not leave a comment.

Daphney R. 
Rating:
4.0

Great gentleman who runs the place! Very knowledgeable, friendly and accommodating! Best and only Uhaul location I would ever work with going forward if I ever use Uhaul again!

Jimmy P. 
Rating:
5.0

None, Deep was excellent and has perfect customer service! He was able to get me set up and on my way in no time at all, all while still while taking care of customers

nathan M. 
Rating:
5.0

Customer did not leave a comment.

Chuck M. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer service was fantastic! Will use this location everytime I need a uHaul!!!

Don N. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Fast and efficient!! First time I have rented a uhaul without an hour or so wait for stuff to get figured out. I was in and out less than 5 minutes!!

Carmen D. 
Rating:
5.0

Customer did not leave a comment.

Troy P. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
2.0

Location doesn't inspect equipments or clean trucks before renting. Unclean box truck. No gas covers on trucks, no locks, no keys, and sometimes locks on trucks without key.

Ngwengeh A. 
Rating:
5.0

The truck was a little old. Certainly not fit for long distance. Was good for what I had to do. The Sunoco location person was very professional, friendly and helpful. Enjoyed the experience.

Amy S. 
Rating:
5.0

Leroy was very helpful !!! Good location and convenient too. Will visit and use service again.

ROTIMI J. 
Rating:
3.0

Van was smelly and extremely dirty. The check engine light was on that made the experience uncertain.

Octavia D. 
Rating:
5.0

Customer did not leave a comment.

breegette T. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

Diane W. 
Rating:
5.0

Straps on the trailer are starting to show age, would recommend replacement soon.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

LIONELL E. 
Rating:
4.0

Customer did not leave a comment.

Shaweshi W. 
Rating:
5.0

The rental location was very good, well organized, and friendly. I was unhappy with UHaul about not supporting the pick-up location I selected through the online search. It said I could pick up at one location but then reserved at another 6 miles away. I didn't mind the extra distance to pick up the equipment but then I was stuck paying for the extra miles (12 extra round trip = $15).

Robert L. 
Rating:
1.0

I did not rent a uhaul from here. Someone was using my ear address

cierra L. 
Rating:
5.0

Personnel and equipment were great. I have rented here before and was never disappointed. Great job!

EDGAR C. 
Rating:
4.0

The truck I reserved was not there. The person at the pick-up location was friendly and worked thru the solution. I received a call an hour later that my pick up location had been changed. i was not informed. I had to drive two hours to bring back the truck even though my original drop off was near my house. No dolly available. I don't use uhaul because of this kind of issues. I ended up paying more than I originally had contracted.

Glenn P. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA O. 
Rating:
5.0

Customer did not leave a comment.

AMANDA C. 
Rating:
3.0

Customer did not leave a comment.

EBENEZER A. 
Rating:
3.0

Customer did not leave a comment.

Sharon W. 
Rating:
3.0

Place was hot and the manager was a little impatient.

Juanita H. 
Rating:
5.0

Great customer service and quick!!

TONYA B. 
Rating:
4.0

The rate is misleading

David B. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Great customer service

Israel I. 
Rating:
2.0

Have your system up and running when it's time for a customer to check out & get receipts for billing👎🏽👎🏽

henry L. 
Rating:
3.0

I was not notified that they changed my pickup location for truck so that added additional travel time and mileage to my move for picking up and

David D. 
Rating:
5.0

Customer did not leave a comment.

Kym W. 
Rating:
5.0

Customer did not leave a comment.

Joycelyn B. 
Rating:
5.0

Very helpful drop-off location.

ANGELINA R. 
Rating:
5.0

Supply tie-downs, or hooks up high on the sides for us to use.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

Keep up the good work

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
3.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
2.0

I was not told I could reserve a rental the day before when I came buy. I was told 5 10" trucks would be there at 10 AM. Non where available, only a 40' one I had to rent! I called the number before hand early as I was told by the night manager the day before and no one picked up. I was told by the day person they do NOT pick up the phone at all when busy. Bad business practice.

ROBERT P. 
No reviews have been submitted for this location.

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