Nothing. My experience was as expected.Vincent A.
Glendale Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Vivian M.
The staff were very helpful and friendly.BRIAN FRED P.
Customer did not leave a comment.Jose N.
Took three agents to fill out and process forms for pickup. Wasted 45 minutes of my day. Could not check in online 800 number and website did not work. Changed pu location and time of pu. Worst rental experience ever.Barry R.
Customer did not leave a comment.Ryan M.
There isn't really a place for night drop offs. If you call them during their business hours they might give instructions. Other than that it is easy to pass so keep an eye out for the location.JAITHEN W.
Customer did not leave a comment.Silvia B.
Nothing. Everything was perfect. The truck was ready and the woman that checked me in and out was wonderful. Thank youkelly T.
Tire was underinflated then i inflated it to max tire pressure it exploded 5 miles down the the highway.Joep D.
Dee was very friendly and professional. Plus, she answered the phone quickly, which NONE of the other uhaul locations were able to doDavid H.
Send the people that work there to a class so that they understand U-Haul. So when a customer asks them a question they have the right answer.Shirley K.
Customer did not leave a comment.Arletta H.
Customer did not leave a comment.Lenora C.
Customer did not leave a comment.Darrell F.
The two female employees were very professional and very nice.Gloria W.
Dee was super nice and very friendly! Highly recommend this location.Joshua N.
I almost lost my truck because the strap around my tire came undone. Had to wait in Kingman for a U-Haul to open to fix it. Please call me at 480-233-9494 ASAP that means nowAlice H.
Customer did not leave a comment.Wayne C.
Customer did not leave a comment.Jim F.
Customer did not leave a comment.ROGER H.
Great fast and easyASHLEY P.
Customer did not leave a comment.Philip Z.
Customer did not leave a comment.Vicki V.
Easy pickup and drop off. Very friendly people.Jessica K.
Customer did not leave a comment.James F.
Make it cooler in lobby. Was burning up at counter.Charlie R.
Christie and Dee did a wonderful job they are really all stars!Curtis P.
Customer did not leave a comment.Kathy T.
The staff here was very friendly and super helpful.Jacob S.
Duplicate this experience. I have no criticism.Julio V.
Staff was very professional and friendly, very helpful. Previously had a horrible experience at another location but this location will make me use Uhaul in the futureSusana H.
After my worst experience at 51st in Glendale where I reserved a truck online and to show up there and basically be told that my truck was not there because the customer never returned it and then told by the rep that there's no way she can look at other centers to see who has availability and then I should call the 800 number and basically sent me on my way was ridiculous is the only way I can be be able to explain the situation in a nicely manner but the good thing is once I called the 800 number and even then it was just to follow a complaint because I thought I was going to have to drive around or call around to see when's the next availability the repta took my call was very nice and very professional and got me another truck within less than 10 minutes and the lady at this location was even better because she was just like on it she helped us get our truck she walked us through the steps and she's just very nice and all in all I will be returning to this location for a truck for my future movie needs or just to rent a truck in general but I definitely recommend a coaching for the one at 51st and Glendale because that was ridiculous to show up and basically told what I would check for you by have a nice daySean B.
Customer did not leave a comment.Jimmie G.
Was happy with location employee but was given a run around by traffic I believe his name was Manuel probably wrong but was insulted and called a liar when I asked to speak to his superior he just hung up after connecting me back to customer service line. He is a horrible person for any type of management position. Had me drive 10 miles store to store to get told same thing over and over and having only put 3 miles on that wasn't going where I was told to go and having spent 5 hours doing so I was actually forced to pay for that mileage as well! Said I had the truck 12 hours. But I picked it up at 1130pm and there was an issue and needed a different truck but they don't open until 10 am... Which is when I arrived. Drive 3 miles and end up charged near 100 and was forced to pay for a second truck cause I was denied a swap. 2 trucks for one day and technically only 6 hours of that day from deal with this headache was I actually able to use the darn truck. Location manager was able to issue a refund days later but I'm a long time customer. But no more. I was told to drive my rental to the locations I was instructed not another inch of distance other than the 3 miles and was charged for running their errands while on my rental time i already paid for. The guy that answers for traffic is solely to blame and I will never use uhaul again. Employee at the counter and manager for the storage unit location were genuine good people no complaint about them whatsoever. Just traffic.... Remove this man from his position if you care about the customers because he sure doesn't.Patrick H.
Customer did not leave a comment.David G.
Easy process and nice customer service!Rondell H.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Angela M.
Excellent customer service,, I will definitely recommend this location, professional courteous and explained everything in detail a pleasure doing business with, am. In phx azAbran M.
Customer did not leave a comment.Emelissa H.
I didn't agree with be charged an extra day for returning the truck late. Other than that I thank you guyscipriano C.
Customer did not leave a comment.Brenton S.
Employees are very rude and should address customers by their last nameBethany H.
No complaints ??John O.
Customer did not leave a comment.Michael M.
I made my reservation online and when I got to the location they didn't have that size of truck. There was a message on my phone after I had already driven out there oh, that I could go to a different location to pick it up. But I was already on 43rd Avenue so I just rented a 15 foot truck and it ended up costing 40 more dollars than I was quoted online. The guy working at the U-Haul that I went to was really nice and very helpful but there was only so much he could do. Instead of the $55 I was quoted for the rental, it ended up costing $94 instead. I'll have to check my credit card to see what they finally charged me.April K.
All was quick and easy to drop off trailer.Darrell S.
Everything went well. No issues. Thank you t.o Glendale UHaul.Cecilia M.
Dee made this such a pleasant experience and was very courteous, organized and a pleasure to work with. I highly recommend this location and will be using them again!Michael R.
Inspect strap thoroughlyEdward G.
Access/egress is a bit difficult. Staff that helped me were very customer oriented, which was much appreciated. They picked up the ball that was dropped by Uhaul at Bell & Grand in Surprise, AZ. My reserved unit was not available in Surprise on the date of departure. Glendale location was quite a distance away from me.Steve F.
The reservation was changed a couple times due to equipment being unavailable. System improvements to ensure orders don't change or add items not requested.PHILLIP E.
Please keep up the great work!Innocent K.
Fuck off do me that favor.Ronald L.
Customer did not leave a comment.Silas R.
Customer did not leave a comment.Sinhareeb K.
You was ther when the going was hard from people not coming though for me. The service was friendly and helpfuly.thank you aga in.Judy marie MotenJUDY M.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.Khayne H.
Customer did not leave a comment.Judith C.
I had an appointment at 51st and Glendale at 9 am. After waiting for 1 1/2 hours, I STILL WAS NOT HELPED. During that time, the two employees had only helped three people. I had that one day to move my items, and because I was STUCK inside the building, HOPING someone would actually help me, my movers left because I was not there after nearly fourth minutes, and I lost my deposit. Because I was desperate, and couldn't afford to wait in line for another 1 1/2 hours, I had to leave to figure something else out... leading me to this store... with NO TRUCK, NO MOVERS, and two hours wasted. To top it off, the entire time any of us were sitting there, not one of the employees acknowledged us... they just ignored us. Yes, I cried in the store because they messed my day and moving ability up, while paying a couple hundred dollars for nothing.Petra C.
Customer did not leave a comment.Samer H.
Customer did not leave a comment.Gina E.
Check tires before renting equipment. Give full details on returning equipment!Debra P.
Customer did not leave a comment.Nancy M.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Kelly K.
Everything was greatMonica G.
Employees at this location are excellent to work withVincent O.
Customer did not leave a comment.LLOYD S.
Customer did not leave a comment.George P.
This was by far, the most pleasant experience I have had in a long time, if never. I hold a doctorate in organizational development, and this is how a business should be run. Carla, and her husband were on point with how a customer should be treated.Petra C.
Both Carla and Alex were excellent to work withDale L.
The Eberle's are such an awesome team with excellent customer and personal service!!! I would highly recommend these two for hauling and storage needs!!!Alyssa C.
Better training for the staff who handle Uhaul and interact with customers. Initial documentation was not provided when I rented the U-Haul. I took a picture of the gas and the mileage because I had nothing stating what the gas and mileage was. When I return the U-Haul truck as scheduled, the rep gives me the initial paperwork that I should have received when I rented the truck. Not only that but he tried to overcharged me for the gas level and U-Haul rental ( verbally quoted me one price and then put a different price on the receipt). Thank God I had enough common sense to take a picture of the miles and the gas or else I would have been screwed. Needless to say, I'm going to have to really reconsider using U-Haul for any more of my future moves. My experience was not pleasant and I will never recommend that locationjanae M.
Customer did not leave a comment.Wayniece P.
Everything was perfect.Elaine D.
Carla and Lou were awesome with what equipment I needed and with what my cost would be. Highly recommend this facility with your moving and storage needs. Thank you!!Ellery Q.
Customer did not leave a comment.STEVEN F.
They were a super friendly staff! thoroughly enjoyed them.Anapalani H.