Customer Reviews for Globe Oil
(U-Haul Neighborhood Dealer)

274 reviews

2741 S Towne Av   Pomona, CA 91766
(Cross streets South Garey Ave& Market PL Next to the Home DePot)

(909) 465-1652

Location Hours

  • Mon-Sat: 7 am - 8 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(909) 465-1652

2741 S Towne Av
Pomona, CA 91766
(Cross streets South Garey Ave& Market PL Next to the Home DePot)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 8 pm
  • Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ESTHER Z. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
1.0

I was helped Oscar. He would not provide his last name or receipt when he knew that I was not happy. I was charged for 2 days rental when I had it for less than 24 hours . He said that he as not properly trained on how to adjust the price

LUIS C. 
Rating:
5.0

Great service great car for me.

anthony A. 
Rating:
4.0

Replace older trucks with newer ones, the brakes were questionable and it was a very uncomfortable ride since the engine was sluggish

Nathaniel R. 
Rating:
5.0

Customer did not leave a comment.

JERRY T. 
Rating:
5.0

Customer did not leave a comment.

CINDY M. 
Rating:
5.0

Nothing, everything is good

VERONICA V. 
Rating:
1.0

The truck was very old and very noisy, I could not hold a conversation while driving, the truck had over 144K miles and it showed when trying to climb a hill, it felt like it was not going to make it, when putting in the gas that was used for the trip, it came to an average of 7 miles a gallon for the 15 foot truck. Not a good experience at all.

Jerry R. 
Rating:
1.0

The trailer was dirty and had an empty tank when I picked it up.

Alfonso F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Clear mark indicated the emergence flash. For driver is very important!

SHUPENG L. 
Rating:
5.0

Customer did not leave a comment.

CARMEN J. 
Rating:
2.0

I did not use the dolly when I left with the uhaul and I mentioned that when I returned but was still charged, and got a flat that delayed my move for almost 3 hrs. Although the employee took several hrs his customer service when he arrived was good. Disappointed of the service I got and especially being charged for the dolly I never used

Manuel Z. 
Rating:
3.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S. 
Rating:
5.0

I always love to go this location, very busy with gas station. They always welcome me and fast services and hard working employees!! Thank you!

EUN P. 
Rating:
5.0

Customer did not leave a comment.

JAVIER V. 
Rating:
5.0

Absolutely, this is one of the best uhaul locations in the Area. They were accommodating beyond belief!

BRANDON M. 
Rating:
2.0

Filled up the gas tank, but was charged, did go over my estimated mileage but my bill was $100. C'mon yall

robert G. 
Rating:
5.0

Customer did not leave a comment.

DINESHBHAI P. 
Rating:
5.0

Clerk was very helpful, but truck was very dirty and the heater/AC fan didn't work. I'm not sure what type of contact U-Haul has to maintain these trucks, but I think someone should review the SOP.

Kevin S. 
Rating:
5.0

It was a great experience

Elston B. 
Rating:
5.0

I was surprised at how fast and easy it was.

Barbara N. 
Rating:
2.0

No gas in truck before I rented it. Funny because this location is a gas station. They tried to charge me for a furniture pad I NEVER requested or received. They charged me twice for a Dolly. At the end the bill was not what I signed for. Jon

JON M. 
Rating:
4.0

Customer did not leave a comment.

FERNANDO M. 
Rating:
5.0

The gentleman at the front desk provided very professional service. Thanks

BERNARDO G. 
Rating:
2.0

Well first off my 26ft. Was not in service because someone stole the catalytic converter over night. So I had to use the 20ft. So I had to make an additional trip back and forth. So I was charged more for miles. I would think they would reimburse me for that. So very dissatisfied.

RUDY M. 
Rating:
5.0

Customer did not leave a comment.

Blaine M. 
Rating:
5.0

I was happy from walk in and walk out. The employees were very kind and professional. I'd definitely be back and recommend to others. Thank you*

Eun P. 
Rating:
5.0

I had questions regarding my bill but customer service rep was great!

Tamiko S. 
Rating:
5.0

No

Russell B. 
Rating:
5.0

Pleased!

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Nothing, everything was perfect for what I needed.

JACOB N. 
Rating:
4.0

The gas meter ... There is 4 quarters on the truck but on the paper form is like 16 spaces and difficult to measure... I filled to times to get the right mark.

Adrian M. 
Rating:
2.0

I think the price is too high for only 71miles. It charges me 100 for total.

LU Z. 
Rating:
4.0

Everything went well until the closing transaction. The agent went out to inspect the truck and just used the card on file to process without asking what form of payment were would like to use. I wish they should check with the customer before they run the charge. Now i have to explain to the Refi company why i have a visa charge. Very lazy work on your agents part.

DAVID R. 
Rating:
4.0

Every one was nice, friendly,helpful.

CARMEN R. 
Rating:
3.0

The vehicle was clean however, it reeked of marijuana. The smell was so strong until it was making me sick on the stomach. We had to ride with the air on and windows open.

Richard A. 
Rating:
1.0

First time customer and last. I felt rip-off as I was not explained I could purchased extra miles instead I was charged 89 cents per extra mile I drove! Total bs!

ralph M. 
Rating:
3.0

Customer did not leave a comment.

EDWARD R. 
Rating:
3.0

Fix the oil leak from the pan.

Eric B. 
Rating:
1.0

I was told cash only, their ATM always denied my debit card even after I confirmed with the bank, so angry.

HAIMENG X. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Excellent

Leticia R. 
Rating:
4.0

Fuel gauge content does not match whats in the paper.

Henry T. 
Rating:
5.0

Customer service was fast. Booking online was fast and easy. Thank you.

Ann Marie M. 
Rating:
1.0

They over charged me $65 for gas and was very rude when i whent to correct it. He lied about how much gas was in the truck upon pick up and return and said there was nothing he could do about it. Until i started trying to co tact corporate with the complaint. He finally said that it was a mistake due to gas bei g sifund from the trucks and corrected the error.

Lydia L. 
Rating:
5.0

Customer did not leave a comment.

JOE R. 
Rating:
3.0

We left the location with no indication that we were going to be charged $25 or that the uhaul was in any bad condition. We left it the way we received it.

Armineh B. 
Rating:
5.0

The clerk who handled both check out and check in was incredible! Quick and easy and she helped with bringing the supplies out and ensuring everything was good before leaving. I have been to other U-Haul rentals and their service is incredibly slow and very little interest in the customer. She also was managing the fuel and minimart at the same time. I highly recommend this location.

Jeremiah F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
4.0

The process of renting a unit as a walk-in is very slow and time-consuming. I now know to reserve on-line instead of just walking in. Also, I was billed for 2 days of use when I only had the vehicle for 7 hours. I called Customer Service and they are taking care of it for me. But with everything going on, I didn't need something else on my plate to have to deal with.

Eddie S. 
Rating:
5.0

Great customer service

natalie R. 
Rating:
3.0

Make sure new employees are fully trained

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Damien M. 
Rating:
1.0

Customer did not leave a comment.

Cesar C. 
Rating:
1.0

Sorry to say this but my experience with this location not a pleasant and I believe that in my opinion the way to do rentals in a location that runs another business and is poorly train, a not enough people to run two type of business is not conducive to take proper care of customers.Also I tried to use the phone service and I all heard if I was interested in buying auto insurance, i just wanted some information it was so annoying that I decided to drive to the location, to mu surprise they do not issue the rental with a full tank of gas only with 3/8 of tank of gas so I returned with I believed it was the proper amount of gas to my surprise the attendant said no that I needed some extra more to not argue I did more gas and still she said no that I needed more which I did. Question why do not you issue the truck with a full tank just like the others rental companies do, I have rented some many trucks in the past and that is standard procedure. I sure won't rent a truck for Uhaul in the future

Mario G. 
Rating:
2.0

Not so much the location. But the online check in service is horrible. I will never rent at Uhaul through the phone online method. Showed up to the 1st location. It was closed, and there were no instructions on how to get the key to the truck...this caused me to call Uhaul to change to another location. This location, so not have much supplies. Overall horrible experience. Would not rent again.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

wally J. 
Rating:
5.0

Customer did not leave a comment.

Mathew A. 
Rating:
4.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Satwant S. 
Rating:
5.0

The rental U haul truck was clean and in good condition. The staffs were friendly and very helpful

Tuan L. 
Rating:
5.0

None

Young P. 
Rating:
5.0

Customer did not leave a comment.

mathew A. 
Rating:
1.0

They would not honor employee discount told my mother that she would have to go to a center to use it because they can't do it refused to call there afm to figure out how to apply the discount rental was all wrong causing return to be messed up worst experience with a uhaul dealer ever.

TYLER M. 
Rating:
5.0

Customer did not leave a comment.

victor W. 
Rating:
1.0

It was way out of my way to go and get this truck, then it took to long to get the paper work order done. Sorry but this wasn't a good experience. I have always used Uhaul, but this time it wasn't good.

STEPHANIE L. 
Rating:
1.0

Train store personnel. I tried renting Sunday night and left after being there over an hour and the guy not knowing how to Correct an error. I was there again today 1 1/2 hrs. Vehc had no gas, they were unable to locate the keys and prior renter's mileage had to be fixed. I will definitely be using another service next time.

Cynthia B. 
Rating:
3.0

Better reservation service and Communication. I should not have to call 3 departments to fix a reservation you got wrong. And I shouldn't have to drive 45 minutes away to pick up a truck when there are closer locations. I was charged extra because of that.

VICTORIA G. 
Rating:
1.0

Very bad and old equipment The truck so old you need a gas pump behind you ( gas eater) Location not safe

James R. 
Rating:
5.0

everything went fine

joe C. 
Rating:
1.0

Customer did not leave a comment.

Carmen F. 
Rating:
5.0

Customer did not leave a comment.

Jin Q. 
Rating:
4.0

When you rent out a 17 foot truck it would be nice if the box would actually be long enough to hold 16 foot lumber without sticking out one foot. I think you guys owe me for the time I spent worrying about getting a ticket for driving with the backdoor open and my load hanging out of the back. The paperwork said 17 feet, but the truck was only 15.

JOHN V. 
Rating:
5.0

None at this time.

Young P. 
Rating:
4.0

Customer did not leave a comment.

Andrew G. 
Rating:
4.0

Customer did not leave a comment.

Fernando M. 
Rating:
1.0

change me double Coverage&Rental, don't know why, pls push them to refund to me asap.

Haimeng X. 
Rating:
5.0

Nothing; both U-Haul reps provided excellent customer service

James W. 
Rating:
5.0

Customer did not leave a comment.

Ofori A. 
Rating:
3.0

Customer did not leave a comment.

Marcia M. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
1.0

The staff was very rude.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

DANIEL L. 
Rating:
4.0

Customer did not leave a comment.

Benjamin N. 
Rating:
3.0

Customer did not leave a comment.

chris W. 
Rating:
4.0

Customer did not leave a comment.

Fernando M. 
Rating:
5.0

The person who helped us was very helpful and drop off was very easy! The fact that they are open 24 hours is very convenient!

Marysol M. 
Rating:
5.0

The staff was very friendly and thoughtful. We will definitely return to you whenever there is a need. We will also recommend our relatives and friends to use that store!

ping H. 
Rating:
5.0

Very friendly and considerate to the question that I ask

Archie S. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

The Personnel who assisted me is a Pro, genuinely good in serving customers.

Rodalyn C. 
Rating:
2.0

Truck was not clean when I received it, it smelled like cigarette smoke and the truck was in need of major service. Transmission was not shifting. Overall bad experience.

blake S. 
Rating:
2.0

I was very angry and upset about this return experience. I returned the Uhaul an hour early. I had gassed the truck up to the level and waited inside for my receipt. The attendant, Lisa Mosqueda was the only cashier working at this time, as as people began to form in the line, she assisted those people while I tried to wait patiently. She then informs me that the gas level was under 3/4 level as she continued to assist other customers. I informed her it was where it was when I picked it up and had a gas receipt and pictures. She then tells me I can go check myself (as a stall tactic), while she continued to assist others. I admit I lost it and did curse, and she of course accused me of yelling, which infuriated me even more! She then went back out to check it and gave me a receipt! This DROP OFF experience was the WORST I've ever had, and I am a loyal Uhaul customer. I did call the pickup locale to complain!

Tisha C. 
Rating:
3.0

Customer did not leave a comment.

CARLOS C. 
Rating:
5.0

I'm happy with their service.

Luis C. 
No reviews have been submitted for this location.

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