Customer Reviews for Goin Postal Superior
(U-Haul Neighborhood Dealer)

Rating:

2.0

When I arrived to drop off my vehicle, there were 2 other UHaul vehicles parked, and so I parked next to them. However, after already submitting photos, the owner told me I, and the previous vehicles, were in the wrong place. The correct place to return the vehicles was a parking lot across the street and down the road from the actual building. There was no signage to indicate this.

Rating:

2.0

The drop off location is actually not where it says it is. The owner (?) Told us to drop it off down the street in a different parking lot with some other uhauls. This was a different address than the app and the agreement listed.

Rating:

3.0

Improve your app

Rating:

3.0

The trailer was clean, however, not well maintained. The cable that runs from the door up to the spring above it was flopping around and the weatherstripping on the driver side of the trailer was coming off. One of the tires was also severely under inflated when I picked it up. There was only 12 psi of air pressure in it, if I hadn't checked this before my trip, I am fairly certain the tire would have blown with the trailer loaded up.

Rating:

5.0

Nothing. Everything was fine here as well. Smooth and quick drop-off.

Rating:

4.0

Gentlemen at the desk was really helpful and helped clear up a confusing issue. Appreciated his patience and support.

Rating:

2.0

Didn’t get blankets. No help loading trailer to truck and the poor trailer design does not have a tongue jack which is very unsafe and you can throw back out lifting. Trailer said safety is important but no. Inside trailer very slippery with snow. Should have diamond plate floor.

Rating:

1.0

The drop off location was not clearly marked and couldn’t find it so ended up going to another one up the road and the person there was rude and not helpful and made me go back to the other location! I-Haul SUCKS and I will NEVER rent from you again EVER!!!!!!!!!!!!!!!! You can go fuck yourself!

Rating:

2.0

they overcharged me and wouldn't answer the phone

Rating:

5.0

I had a hard time finding the office because the "U-haul" sign was very small! But other than that, everything was great!

Rating:

5.0

The location was great, trying to check in the truck at drop off did not work online though, and getting a hold of anyone through customer service was impossible.

Rating:

4.0

I put in over 3 gallons of gas for the 24 miles we put on the truck, but still got charged for more....kinda thought that was wrong??

Rating:

1.0

Terrible location in a sketchy area. Lot is absolutely dreadful to drive through.

Rating:

3.0

Make after hours drop off seamless

Rating:

3.0

The location was fine. Was the truck equipped as ordered...NO!

Rating:

2.0

Head a mile down the street to the actual UHaul location, instead of dealing with a package drop off store..... I actually went to the U-Haul place down the street before, and after I rented the unit to learn about how to work it and to have them answer my questions.

Rating:

3.0

Double check everything is accounted for prior to discharge.

Rating:

3.0

Computer system was slow. He couldn’t see my reservation on his computer. He had to call his boss to access my stuff. I downloaded my Drivers License the day before and he didn’t see it.

Rating:

3.0

We pre registered and it took nearly 45 minutes to get into our vehicle that morning anyway. When we finally got the key it was the wrong one. Luckily the owner happened to be in the shop. The truck was dirty with a weeks worth of to go food droppings.

Rating:

5.0

Andy and Becky were friendly and professional. The equipment was perfect for our purpose, and their efficiencies really helped us get our project done in a timely manner. We will definitely rent again! Thanks!!!

Rating:

2.0

No information on return process given. No help hooking up.

Rating:

5.0

Friendly staff very attractive Italian female working !! Was nice as can be And she was busy not rude to me or any other customer I’d definitely go there again