Customer Reviews for Gold Star Auto Body

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gold Star Auto Body

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Lawrence D.
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Great service.

Toni R.
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Customer did not leave a comment.

JEFF H.
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Lawrence D.
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HOLLY K.
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Answer your phone, a little bit of customer service (coz you have none) will go a long way.

william P.
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Customer did not leave a comment.

Arthur F.
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Trailer's running lights were intermittent. I did receive excellent attention from the uhaul representative there.

Gary A.
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Customer did not leave a comment.

Jacob K.
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Drop off here is a little dim if after dark, otherwise nice open lot, easy drop off.

Dennis M.
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Owner was very helpful in describing the use of the trailer.

Mark H.
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Customer did not leave a comment.

Matthew S.
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Martin L.
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Thanks for your help setting up the lights!

Jesse R.
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The truck stunk of cigarette smoke and the windshield had a film from all the smoke too. We had to air out the cab and wash down the interior and windshield before we could even start our drive. Otherwise the truck was in fine shape.

William H.
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Customer did not leave a comment.

DAWN P.
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It was very easy to rent and return.very nice guy and very accommodating.awesome place

Ken M.
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Donald S.
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KATIE M.
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He was super helpful and accommodating. Highly recommend.

Eric J.
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I prepaid and checked in online so i could pick up trailer quickly. When I arrived, no one answered door of business, so I hooked up trailer and left. Within an hour I was contacted by Gold Star stating that the trailer would be reported stolen if I didn't call back right away. Everything was resolved satisfactorily but what's the point of checking in online and paying in advance if this is the result?

DAVID M.
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Steve W.
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CHARLES S.
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Jaymes L.
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Kevin C.
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kathryn O.
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24 hour drop off was appreciated since the location was very close to our final destination and they were closed Saturday and Sunday. The text messages were annoying, asked me to respond from the drop off location to confirm, but my driver returned the truck, i was not at the drop off location.

jeff A.
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Customer did not leave a comment.

Liz S.
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The location was not open when we arrived. We had to call to make sure he was coming. He arrived 20 minutes after the scheduled time.

Cara W.
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Customer did not leave a comment.

Mark S.
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I had originally requested packing blankets on my order. None were provided with the trailer when it was delivered to Gold Star. Communication between Uhaul and their locations may need some work.

Anna H.
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Customer did not leave a comment.

Mark S.
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Steven P.
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roger H.
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Brian was Kind and Understood my needs. Thank you Tom

Andrea F.
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The mobile app was straight forward and the pickup and drop off went smoothly.

Lindsay R.
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No one was there during their posted normal business hours, however they were available by phone and allowed me to drop the trailer on my own.

Bradley B.
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Customer did not leave a comment.

SAM N.
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nancy S.
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PHILIP N.
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Why is it so expensive to rent for 1 day when picking up and dropping off at different location?

cyprian K.
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Customer did not leave a comment.

LEANN P.
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Customer did not leave a comment.

Steven Y.
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I was charged by email for a extra day and I brought it early. Poor service, the return person was not there

phil W.
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Customer did not leave a comment.

Tom E.
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The door on the trailer was very hard to open. I told the facility about the issue.

NANCY M.
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Linda K.
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DOUG B.
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Gina L.
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Knowledgeable. Helpful. Friendly.

Dana G.
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Even though I reserved the truck in advance with a specific pick up time, the shop was not open for me to pick it up. Had to wait for someone to arrive and hand off the truck and keys. No issues with the truck.

Cameron H.
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Customer did not leave a comment.

Timothy M.
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Aaron K.
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Quick process to plckup and drop off for single day local move. Everything was available and on time when I arrived. Would use again.

Julie S.
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I thought I was picking up at Blaine location. The worker at the Blaine store could use a little customer service pep talk nothing bad he just wasn't very friendly. Dropping off we had to drive the truck 70 miles to drop off...they said the Ames site was full. Made the day longer because of that

MICHAEL O.
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Excellent service Truck was in great shape and ready to go. Thanks mike

Margaret B.
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Brian very flexible and helpful.

Donald D.
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Customer did not leave a comment.

Ildiko M.
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This was an excellent experience. I got great advice on how to plan, the process was smooth and I got follow up so every step was easy. Thank You!.

Brad S.
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David R.
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JIM J.
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JIM M.
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Nothing .... I am a satisfied customer.

Bishop W.
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very professional. Cane to meet us and check trailer in. Thanks.

Colleen M.
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Introduce yourself, but you were very helpful.

Samuel L.
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Called and gave good instructions for drop off even though no one would be there at the time of drop off.

Jonathon S.
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Customer did not leave a comment.

GARY O.
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Excellent- we rented a trailer, they should check hitch it seemed loose.

William A.
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Customer did not leave a comment.

Troy R.
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Bradley G.
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MIKE M.
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Very smooth pick up of equipment with the necessary help.

Dominic P.
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Attendant was not on site, and didn't really know ho to use reservation software. Computer added on insurance I specifically declined.

Laurn L.
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They were unsure how to use uhaul computer program. Through all phone calls to uhaul rep. It took them a hour to get the truck rented so i could go.

Charlotte P.
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Customer did not leave a comment.

Mikeal B.
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ERIC S.
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CAROL K.
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Make certain that the equipment is maintained. The shaft was bent, and the trailer bounced so horrendously that I checked several times because it felt like I had been rear-ended.

Bruce A.
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Customer did not leave a comment.

nancy W.
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Timothy A.
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Dale P.
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xiaobo W.
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Duane M.
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SERGIO R.
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Suzie D.
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It's very convent and close.

Mike P.
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Customer did not leave a comment.

Todd B.
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Customer did not leave a comment.

JOHN O.
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VASANTH J.
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this place was not up to standard and charged me double for no reason -

Theresa A.
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The process was smooth and friendly. appreciate the service.

Andrea W.
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Customer did not leave a comment.

Nick K.
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I cannot stand dropping off at locations where there are no personnel to receive the trailers. Also since there is no way to secure the trailers if anyone were to come take it after id dropped it off. Who is to be held liable??? It makes it a very sketchy situation.

Nicholas B.
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We choose this location because we could pick up the rental truck at 8 am. When we arrived at 8 am no one was there so we called the number on the building no one answered, we left a message, and went to get coffee hoping they would be there when we got back. After getting coffee 5mins later the guy from Gold Star called and said he was stuck in traffic and would be a few minutes late. So we went back to sit there and wait figuring he'd be there any minute. He did show up til nearly 9am and never said anything about being almost an hour late. Later that day we called to see how to go about keeping the truck for an extra day, he informed us that all we needed to do is just hold onto the truck and when we turn it in after the extra day they will just bill us $40. Nope I got a call from the place we were turn it in at (Golden Eagle Motors) they treating me like I was a criminal steal their truck. Never will I ever in my life rent anything from Uhaul again after this ordeal.

bob D.
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Customer did not leave a comment.

ALEX B.
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Customer did not leave a comment.

Gerald L.
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Customer did not leave a comment.

reginald H.
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Customer did not leave a comment.

Lauren J.
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Brad R.
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Easy to order, relatively quick to pick up.

Teri M.
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Owner went above & beyond "duties" to help me out w/ a previous hitch issue/problem... on 1 of the hottest (brutal) MN summer days thus far!

No reviews have been submitted for this location.

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