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David J
Customer Reviews for Gold Star Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After a couple attempts to verify some information the process was completed. Owner was pleasant & explained how to use the equipment.
Mary RBrian from this location is a SUPERSTAR!!! I was so fed up and angry towards U-Haul that I was going to post on "X" and Facebook to voice my frustration. You have him to thank for keeping this a low key, great customer service. Brian had the answers to all of my questions!
Anthony CMade our return very easy. Super friendly and helpful.
Ryan CFirst, I didn't ask for this location but on record, it says this location. When I got there, no personnel to check me out. I didn't know how to go on the site to take picture of odometer until after I already left the place and drop off the keys already. So I'm not sure if I'm gonna get charge extra days or more for the mileage
Bae VThe mobile drop off and pick up experience took an extensive amount of time and did not work. Ended up having to call customer service. Took almost an hour to just pickup. That process was overall a very poor experience.
Christopher RFirst location that I had a reservation did not have the truck I reserved so I had drive another 40 miles to pick up this one. Luckily business owner was there and got us on our way quickly which was great!
Collin PI arrived at 1:30 pm and the office was locked-no one there. I unhitched the trailer on my own. Within 10 mins someone showed up. I returned it a day early and he would not credit my bill for the day! Fairly rude
Deborah CMobile App did not work - it was unable to match the location to the address in two different devices (LG V50 and Samsung Galaxy S22). Location services permissions were enabled always on for the U-Haul app and location was verified accurate and functional with Google maps "current location"
Tyler KVery accommodating when our unloading plans were delayed.
Michael GDropoff was very unclear and we wasted a lot of time. Door said we should call a phone number--did twice and never heard back. Didn't have a number to contact UHaul directly for assistance. Eventually figured out the online dropoff method which did seem to work fine but wish we would've known we would have to do it that way from the beginning.
Colton BMobile app kept crashing when I was trying to do the mobile pickup
William JEasy going. Found it easily at able to grab the truck fairly quick.
Nicholas AI didn't really have a choice of where to pick up - location was not optional.
Karmann PEasy check in and pick up. Would highly recommend this location.
Kathleen JGreat service & trailers.
Gordon KAwesome service.
Kevin LNothing ..... all was well
Lisa PNothing the overall experience was excellent.
KURT DU-Haul tried to change my drop off location to a further one without asking me…not professional or right.
Joseph DJust a drop off no one there
Wayne QNo one showed up at this location to open. had to call in to uhaul and speak with a representative
Scott BI cant think of anything. Everything was perfect for pick up
Gary CNo one was at this location ever. Tried calling the phone number, got a voicemail for Brian-- not sure if he is affilated with U-haul
alisha dGreat service.
Lawrence DAnswer your phone, a little bit of customer service (coz you have none) will go a long way.
HOLLY KTrailer’s running lights were intermittent. I did receive excellent attention from the uhaul representative there.
Arthur FDrop off here is a little dim if after dark, otherwise nice open lot, easy drop off.
Jacob KOwner was very helpful in describing the use of the trailer.
Dennis MThanks for your help setting up the lights!
Martin LThe truck stunk of cigarette smoke and the windshield had a film from all the smoke too. We had to air out the cab and wash down the interior and windshield before we could even start our drive. Otherwise the truck was in fine shape.
Jesse RIt was very easy to rent and return.very nice guy and very accommodating.awesome place
DAWN PHe was super helpful and accommodating. Highly recommend.
KATIE MI prepaid and checked in online so i could pick up trailer quickly. When I arrived, no one answered door of business, so I hooked up trailer and left. Within an hour I was contacted by Gold Star stating that the trailer would be reported stolen if I didn't call back right away. Everything was resolved satisfactorily but what's the point of checking in online and paying in advance if this is the result?
Eric J24 hour drop off was appreciated since the location was very close to our final destination and they were closed Saturday and Sunday. The text messages were annoying, asked me to respond from the drop off location to confirm, but my driver returned the truck, i was not at the drop off location.
kathryn oThe location was not open when we arrived. We had to call to make sure he was coming. He arrived 20 minutes after the scheduled time.
Liz SI had originally requested packing blankets on my order. None were provided with the trailer when it was delivered to Gold Star. Communication between Uhaul and their locations may need some work.
Mark SBrian was Kind and Understood my needs. Thank you Tom
roger hThe mobile app was straight forward and the pickup and drop off went smoothly.
Andrea FNo one was there during their posted normal business hours, however they were available by phone and allowed me to drop the trailer on my own.
Lindsay RWhy is it so expensive to rent for 1 day when picking up and dropping off at different location?
PHILIP N