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PATRICIA V
Customer Reviews for Golden East Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer worked great It was NOT clean on the outside, but was good enough on the inside that I didn't hesitate to put my furniture in. I had planned my route from my start to finish and this was not my original pick up location. I also was not sure of my arrival time and the location I picked was because of their opened times were more flexible. I was going to Roanoke Rapids and if I was sure I could have been there 2, I would picked up there instead. UHaul changed this on me and forced me to make my arrival more precise. I was not pleased with this change at the last minute.
THOMAS JThis location was great and easy to drop off equipment. Everything was clean and drop off was a breeze.
Brandon SAll I'm saying if you treat them the way I have been treated they will come back,keep up the good work
DELPHINE MFriendly staff , very informative
SUSAN MI was very satisfied with the service.
GLADYS BEverything went very well, and everyone was very friendly.
CALVIN MRight side pin for ramp very difficult lot to pull out
WESLEY BNothing thank you
JOHNETTA HFriendly customer service.
DEIRDRE SNot enough leg room for anyone over 5'7.
Kimberly BGreat service and friendly people. Highly recommend.
JAREEKA JNo improvement
CLESTINE WThis will be the last time I use U-Haul. You charge way too much for mileage for the equipment you rent. Not worth the money your name is going down in this market. You just lost another customer.
JASON SThroughly clean inside of vehicle. Staff was nice. Check in and out process wasn’t that smooth due to slow loading app.
Jordan BIt was the f Yes, to staff management. The staff management was very helpful. The office is very clean.irst smooth relative place.
ROCKY CYou guys are awesome!
JONATHAN WYou guys did a great job. You were kind, thoughtful, and helpful.
JAMAINE HMore than 1 day rental on large trucks from this location and more miles on the rental.
Matthew LHonestly..continue doing exactly what you already are doing, and don’t change a thing..! Gloria.!
GLORIA ONice people!
HENRY AThe staff was very helpful and took their time to explain everything and answer all of our questions.
GEORGE CIt had roaches. In back that’s all u sis t like everything else was fine
JERMAINE WThe Help From the Staff and Customer Service Was Great. I Will Definitely Visit Again and Refer them To Others
ANDRE PHave the U-Haul back on time and ready at my reservation time.
Mariyah JThe location was convenient and the employees were friendly and helpful, rental went quickly and smoothly.
CECIL RGolden East Storage personnel are top notch keep up the good work.
COCOA HStreamline the rental process. Even though I personally rented a truck from the same location 2 weeks prior, it still took 20 minutes to pick up a 5x9 trailer, that I reserved a month in advance.
DANIEL GThere seems to be very bad WiFi reception at this location in addition to an awful glitchy mobile app. Checkin took 45 mins and it finally took the site worker to check us in manually since we had to get on the road. Our return was just as bad. It’s not the facility- it’s U-Haul’s poor mobile app.
LYNDA PEverything is great already
ELIZABETH FGreat customer service and fast check out. I would choose them every time I move. I also would recommend to family and friends.
BRITTNEY SBest customer service you can ever ask for
RICARDO JVery clean, fast and efficient service!
Brandesha WThe return process is a nightmare for the customer!!!
SALLIE WEverything great 😃
FRANKIE WI have rented from this location before, because I have an out of state driver’s license, even though I made a reservation, It took a long while to pick up the truck. From needing names and numbers of people who knew me to the exact mileage I was going to travel. The whole rental process was nerve wracking. On top of that, The oil change light was on at the time, there was no seat belt for the middle seat . The driver’s seatbelt was a puzzle to get it out, so you could use it. The whole vehicle squeaked and rattled while driving. But it got us there, and brought us back.
DANIEL GService was really good. Instructions to what I need to do were very well explained. Everyone was pleasant.
FELICIA NThe idea of a hassle free reservation is nonexistent at this location. For the second time I had a horrible experience for what should have been a quick transaction. I thought doing the online or through the app would be smoother but once again a game of ring a round the idk where it is or what to do. Truly hope I don't have the need for a uhaul in the future.
SHAKEETHIA AThe same
WILLIE HInform people that not all trucks have ramps. Be sure when you ask equipment you actually get it and not something you can't use because your truck has no ramp.
Shakeethia AThe most cheaper and clean pla e to rent from at least once a month love U Haul
DELPHINE MEverything was excellent from th
BELINDA HJust keep on doing what you did for me.
MILTON SApp drop off. Complete garbage. Will never recommend it to anyone and will never use it again.
Gene KAwesome service
JOSE MNot sure the experience went so well
LINDA GFrom start to finish, everything was smooth and easy. Great instructions were given leaving no questions about what to expect on any part of the process. Should I need your services again in the future, Golden East will surely be my first choice.
JAMES HVehicles are not handicap friendly. Had trouble getting in truck because it was so high. Seat was leaning and lever to adjust seat forward was broken. Ride was very uncomfortable. No ramp available to assist getting things out of the truck. I hope I never have to use UHAUL again. Definitely not worth what you charge.
JADE JGreat people to work with.
DAVID FThis dealer always provides excellent service. Always a great experience.
PAUL BThey were so nice.
EMMANUEL PPut jacks on trailers. Sometimes you need to drop them to run to the store. They are to heavy for some to lift off the hitch and put back on
JEFFREY WTrailer had 2 different size tires installed on each axle. Trailer bounced excessively.
Carl ENo personnel involved...
Timmy TAlways enjoy their professionalism and focus on service. They were spot on with all.
Richard oSimplify your process. The information and method of submission was extremely tedious, redundant and excessive ! The process took 2 hours. Please streamline your forms and the process.the lock box for the key stuck again wasting time. I was charged for 1/8 of a tank of gas at who's rate? You need to develop a better standard perhaps a national standard .Also a requirement to have a set amount of gas at pick up and drop off.it to was so random ! To exactly replace the gas between lines on the gas Guage??? I was charged an extra 32 dollars 10 miles overage and random gas. Not a lot of extra money but it all adds up with the excessive 5$ and 7$ and 15$ charges for this insurance and many other random fees ! Please streamline this process.thank you
tangela aAwesome service. Friendly people!
JOYCE MPut jacks on trailers. Absolutely insane not being able to drop trailer after it’s loaded
Jeff wFriendly and professional. I didn't have a reservation so they searched for a solution that would work for me. Excellent!!
Richard oVery helpful and courages.
Ronald B | Overall ExperienceI used this facility in 2011. When my mom moved here she used this facility. This would be an excellent choice for you. Great customer service. Warm and Friendly greeting.
Bonnie B | Overall ExperienceWe did not the use storage there. The managerwas very disrespectful and didn`t want to help.
Privacy R | First ImpressionsGolden East Storage did not have openings for a storage unit. Availability on your website was wrong. Despite this, the manager was VERY helpful in locating a facility that did have an opening.
Privacy R | First Impressions