The system was down and I had to wait over 30 minutes. I was also charged a $30 move fee, for what, I have no idea!
Jonathan A
Customer Reviews for Golden Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This Location did not accept my payment and for some reason they don’t charge you there so the rep took a picture of my car to send on his personal phone to somebody else to charge it. Truck was faulty when I came to return it. He said they don’t do things like other locations. They didn’t allow me to Return my truck via app or to leave a comment on the truck he said just give me the keys and you’re good after doing so I was charged 10 miles extra from what I drove. This location should not be operating
DANIEL L?
Gloria SFrom start to finish thus has been a crap show - three changes of puck up and times- after confirmation- Delayed by 4 hours puck up then 1/4 gas - then returning was relocated to 80 miles away.
Michael SHad a 2:00 appointment and I didn't get the truck until 2:45. Truck was filthy. I had to spend ten minutes sweeping/blowing out the debris.
Don Athey did not know how to fill out the paperwork they overcharged me they added insurance for $15 which I did not request they made it extremely difficult to rent from them because nobody knew what they were doing. No one was trained properly. I don’t think this shop should have U-Haul vans. It is a marijuana paraphernalia shop.
Kim KI did not originally choose this location. U-Haul redirected me here when the location I chose didn't have the equipment as promised. It's a smoke shop... gangsta rap music so loud you can't hear or be heard. Place reeks of weed. Very ghetto. Strange place to rent a U-Haul unless you're into all that. Staff was nice and helpful, though... so there's that.
Joel K