This location was in a smoke shop. The shop person was fine, but the store was full of weed, dildos, knives, and kinky stuff. A drug addict came in and when the shop person took us outside to our vehicle, the addict didn't was to leave. He kept verbally assaulting the shop person calling him the N word. I thought that one of them might have a weapon and use it there. I would not use this location. And I was charged $30 for safe move which I did not consent to and now have to dispute with my credit card.
Carrie H
Customer Reviews for Golden Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very friendly and helpful keep doing business with them
Victor GOwner of the smoke shop is awesome!
Carter CFrustrations: It took quite a feat on line to find location (over an hr). Talked to rep. in Costa Mesa, CA who said no one way from Dep.& Arrival cities. Finally was able to get both. After drop off location was finally verified. They communicated "Ooops that won't work - go to this new drop off location." Good News: Arrived at new drop off unscathed. Both Pick up & Return individuals were great to work with. Truck ran fine - no issues. Truck was priced fair.
Hap HGet rid of the self pickup forget about it forget about having the poor customer having to take pictures of this and that when all he wants to do is get moving. What normally you only ten minutes to be on your way with a customer service person took me over fifty minutes with you self torture app, get rid of it period
Charles DEverything was great!!!
ALEC TCheck in went seamless. Very friendly, and professional. Definitely would recommend and rent here again.
Steve EI was routed to this location 6 minutes after my original reservation location DID NOT have the truck I reserved. This location was great. The overall UHAul experience however was TERRIBLE!! I’ll be using Penske in the future
John SThe owner is personally involved and takes pride in his business. The rental was flawless.
Antun BThe guys at golden smoke are super cool and friendly. Hands down the most stress-free and pleasant U-Haul rental experience I have ever had. And I have rented with U-Haul many many many times. Keep up the good work at golden smoke and I’ll be back again.
Michael RThe owner. Was very nice and professional.I even bought some clothes there LOL. Great deal on the truck rental. I will recommend it to anyone.
CHARLES BCaught me by surprise that it was a smoke shop, but the clerk was very helpful and it was an easy return.
JOSE M