This was an utterly unacceptable experience. The app is completely non-functional, the vehicle was disgustingly dirty both inside and out, and I returned it with a full tank of gas, as evidenced by my photos. I used the vehicle for only two days, yet I was charged for three. I will never use this service again.
James O
Golden Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palm Springs, CA 92262
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Customer Reviews
- 3.5 Average Customer Rating
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The owners of this U-Haul franchise were very accommodating and friendly. Would happily rent from this location again.
Sara GWaited for half hour to get confirmation from U-Haul after arriving at the rental location even though I had confirmed the reservation before arriving. The guy at the counter checked my ID and scanned the confirmation, called someone at U-haul and told me to wait for an email from U-Haul. After a half hour of waiting for the email which never arrived, the guy called U-Haul back and gave me the keys. The truck was ok and worked out well although brought it back early and full of gas.
Brian MAfter picking up the truck that I rented I get to the destination and there's a padlock on the back of the truck locked. Took the truck back where I picked it up they unlocked it because it's a combination lock. I bring the truck back 9 miles I used and I was charged for both trips to my destination and blankets I never ordered. I was Furious it's 113 outside and I'm dealing with paddle locks and overcharges. What about my time I had to leave what I was picking up on the street because I didn't have a truck to put it into luckily it was still there. It was a disaster!
John WProfessional, friendly and one of the best experiences ever renting a UHaul
KEITH F