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Brian M
Customer Reviews for Golf Cart Mikes Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First, I reserved the truck online on 4/16 for a 4/23 rental. Received many confirmations of such at same location. On my way to rental I called and found out that this confirmed location does not even inventory 10ft trucks!! Had to call U-Haul and travel further to another place. It took 30 minutes to pick up my vehicle because the person did not know how to check out and had to call someone else. This caused me a 2 hr delay in meeting movers which caused me an additional financial strain. My mileage was underestimated despite giving address to address. When I returned the truck there was no notification that I went over mileage or that the gas was 1 line under what was dispatched . I found out when my card was charged. In addition, U-Haul charged me for an entire additional day because I returned the vehicle at 945 am instead of 9am. I did not leave the Uhaul until 945 on dispatch day so why was 9 am listed as my rental start time. Because of this experience I will never use U-Haul again and I will certainly share this experience with as many people as possible.
Jeannie N