Customer Reviews for Gone Country
(U-Haul Neighborhood Dealer)

951 reviews

3825 N NC 16 Business Hwy   Denver, NC 28037

(704) 257-6625

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 4/23/2024: Closed
  • 4/24/2024: Closed

Services at this Location:

Contact Us

(704) 257-6625

3825 N NC 16 Business Hwy
Denver, NC 28037

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tyler B 
Rating:
5.0

Customer did not leave a comment.

Christopher P 
Rating:
5.0

Appreciate the super clean van and the helpful attendant.

SANDRA K 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Always helpful and knowledgeable

Alyssa D 
Rating:
5.0

Guys are always on their game and know their equipment well. Always my go to U-Haul whenever I need a truck or trailer. Clean and well maintained equipment.

Ryan M 
Rating:
5.0

Customer did not leave a comment.

Ryan C 
Rating:
5.0

Customer did not leave a comment.

rick s 
Rating:
5.0

Super friendly and informative!

Linda M 
Rating:
5.0

The people at this location were great! Not my first rental with them and they are exceptional! Thank you.

Valerie P 
Rating:
5.0

The guy that took care of me it was very nice and took care of that we needed ahead thank you so much

Tara C 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

The folks at Gone Country certainly met all Of my expectations. I wouldn’t think of using anyone else in this area.

DORSEYLEE C 
Rating:
5.0

We use this location a lot. Wonderful experience as always!

Kari H 
Rating:
5.0

Both customer reps I dealt with were outstanding and very helpful.

Paul H 
Rating:
5.0

Awesome people to work with.

james s 
Rating:
5.0

Great customer service!

Stephen P 
Rating:
5.0

The UHaul staff at this location were so kind and helpful! They made our equipment rental process so easy. I will absolutely use them again and recommend to others.

Leanne H 
Rating:
5.0

Customer did not leave a comment.

keith b 
Rating:
5.0

I really don't have any complaints, everything worked fine, and price was fair. So your company is one of the few out there, still doing it right. Ty again Geno

GENO C 
Rating:
3.0

Customer did not leave a comment.

Mccoy B 
Rating:
5.0

Absolutely nothing unless willing to pay the bill 😂

Anthony H 
Rating:
5.0

The staff at this location were incredibly helpful! I've never rented a trailer before and they went above and beyond to make sure that I was comfortable and ensured I was safe on the road by checking my lights. I would recommend!

Anne H 
Rating:
5.0

The staff was extremely helpful and generous throughout the entire process. They helped attach the trailer to the truck and direct us with backing up.

Kirsten U 
Rating:
4.0

Customer did not leave a comment.

John B 
Rating:
4.0

Customer did not leave a comment.

Larry P 
Rating:
5.0

Customer did not leave a comment.

Carlos C 
Rating:
5.0

Excellent customer service! Excellent availability! Excellent location!

Karen R 
Rating:
5.0

Everyone was very helpful

Teresa L 
Rating:
5.0

Customer did not leave a comment.

Kari H 
Rating:
5.0

Customer did not leave a comment.

Sherry B 
Rating:
4.0

Customer did not leave a comment.

James K 
Rating:
5.0

Excellent customer service.

Timothy B 
Rating:
5.0

The father and son team here could not be more friendly and helpful. They really took care of us! We could not ask for anything more. We really appreciate you.

Derek F 
Rating:
5.0

Customer did not leave a comment.

Jarrett W 
Rating:
5.0

No need for any improvement. The service at this location is excellent.

ELIZABETH C 
Rating:
5.0

Customer did not leave a comment.

REGINA D 
Rating:
5.0

Customer did not leave a comment.

Shawn W 
Rating:
3.0

Denver NC was not a listing in UHaul's drop down destination menu's despite that there are 3 dealers there.

John V 
Rating:
5.0

Customer did not leave a comment.

Kelly D 
Rating:
5.0

Customer did not leave a comment.

Ashim N 
Rating:
5.0

Customer did not leave a comment.

TED V 
Rating:
5.0

Customer did not leave a comment.

Benjamin H 
Rating:
5.0

Customer did not leave a comment.

dave h 
Rating:
5.0

Nothing. They were absolutely perfect and above and beyond. Caring! Wonderful! Extremely helpful people! I love this place!

Oscar M 
Rating:
5.0

Customer did not leave a comment.

Melissa L 
Rating:
5.0

The man was super friendly, everything was great. Wonderful experience

Kari H 
Rating:
5.0

Customer did not leave a comment.

Cary B 
Rating:
5.0

Excellent service.

Jeff M 
Rating:
5.0

Excellent Location! Great customer service!

Lou S 
Rating:
5.0

The man who worked with me for picking up and dropping off the trailer was excellent!

James C 
Rating:
5.0

Customer service was excellent. Highly recommend.

GREG N 
Rating:
5.0

Customer did not leave a comment.

pamela c 
Rating:
5.0

Great service!

Norman L 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

The person at this location was very helpful and friendly. The truck was clean and in excellent condition. Better experience at this location than other locations in the past. Would highly recommend Gone Country in Denver, NC.

Sheryl H 
Rating:
5.0

Customer did not leave a comment.

Alexandra S 
Rating:
4.0

Customer did not leave a comment.

Heather B 
Rating:
5.0

They are very nice and helpful

Leslie S 
Rating:
5.0

Professional service,very polite,

charles w 
Rating:
5.0

Customer did not leave a comment.

JOHN T 
Rating:
5.0

Customer did not leave a comment.

Tracey H 
Rating:
5.0

Customer did not leave a comment.

Giliian C 
Rating:
5.0

The self pickup and return processes did not work.

LONNIE W 
Rating:
5.0

Smoothest transaction with Uhaul so far.

HAROLD S 
Rating:
5.0

Nothing, everything went smoothly with no issues from check in to return . Van was clean and ran well

Vincent Z 
Rating:
5.0

Customer did not leave a comment.

Sandra H 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W 
Rating:
4.0

Customer did not leave a comment.

Hamer D 
Rating:
5.0

Customer did not leave a comment.

Austin S 
Rating:
5.0

Go directly to Gone Country U-Haul. No need to shop around. Very helpful, friendly, professional, clean and well Maintained vehicles. I’ve used them over and over for both same day and one way rentals. I will continue to go there! Thanks Guys!

Stephanie W 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER C 
Rating:
5.0

Customer did not leave a comment.

Andrew U 
Rating:
5.0

They are professional,easy to talk to, helpful,and get you in and out quickly

Keith S 
Rating:
5.0

The staff at this location are always very friendly & very helpful. I highly recommend this location.

KAARYN B 
Rating:
5.0

Customer did not leave a comment.

FRANK C 
Rating:
5.0

N/A

Betty C 
Rating:
5.0

I've rented from this location on several occasions and I'm completely satisfied with their rental accommodations.

HUGH P 
Rating:
5.0

Devon provided 1st class customer service.

TED V 
Rating:
4.0

Very nice people. A good experience. Will rent from again.

Jeff M 
Rating:
5.0

Go to place in Denver NC for rental. Have used this location multiple time and very pleased with Rob and service.

richard s 
Rating:
3.0

Have customer bathrooms at rental locations. We rented in Denver NC and they had no customer restroom. My wife had to go to the convenience store nearby. Very inconvenient

Semion A 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L 
Rating:
5.0

Great customer service.

Kimberley A 
Rating:
3.0

Customer did not leave a comment.

Lynne A 
Rating:
3.0

Customer did not leave a comment.

Lynne A 
Rating:
2.0

The trailer didn’t have a jack to lift it off my vehicle and it was too have to lift myself so I wasn’t able to remove the trailer from my vehicle until I returned it. The furniture pads they provided were full of leaves (plus whatever else I couldn’t see). I reserved the trailer online at my local uhaul store but received a call 1 day prior to pick up saying my local store didn’t have a trailer available and I had to drive an additional 25 minutes in the opposite direction to go to another store that had one. All of these things contributed to an overall poor experience.

Thomas N 
Rating:
5.0

Customer did not leave a comment.

Xavier C 
Rating:
5.0

Great customer service!

Jeff H 
Rating:
5.0

Great service, thank you

JOHN R 
Rating:
5.0

Great customer service. Throughly when over the trailer, helped hook up, and checked lights before allowing me to pull off.

JAMIE B 
Rating:
5.0

Everything went great!

Doug S 
Rating:
4.0

Customer did not leave a comment.

chris d 
Rating:
4.0

Customer did not leave a comment.

Gregory J 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

I've rented from U-Haul many, many times in several different states over the last 40 years and this representative was informative, knowledgeable, and thorough.

David J 
Rating:
5.0

Have used Gone Country in many occasions and never been disappointed. Excellent service, vehicles, and equipment.

James P 
Rating:
5.0

Customer did not leave a comment.

gary a 
Rating:
5.0

Very friendly and helpful

Dewey A 
Rating:
5.0

Very Smooth getting and returning truck

Robert R 
No reviews have been submitted for this location.

Additional Services at this Location

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