Customer Reviews for Good Guys Auto Sales
(U-Haul Neighborhood Dealer)

372 reviews

1215 Logan Ave   Cheyenne, WY 82001

(307) 634-6207

Location Hours

  • Monday - Friday:
    9 am - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    10 am - 12 pm / 1 pm - 2 pm

Services at this Location:

Contact Us

(307) 634-6207

1215 Logan Ave
Cheyenne, WY 82001

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    10 am - 12 pm / 1 pm - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeffery G. 
Rating:
5.0

Fast and friendly service. Will recommend Good Guys to all cars friends need a auto transport.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Robin D. 
Rating:
3.0

Make sure everything is correct

Ginger M. 
Rating:
1.0

Customer service extremely poor, over 45 min to pick up a trailer. The rep was more concerned about the incoming phone calls and her teenage son's lost keys. Trailer had debris left inside. I called later that day to see if it was possible to drop the trailer at a different location and the gentleman on the phone became very agitated and would not let me speak and hung up while I was trying to explain that I understood the agreement. He called back 2 more times very agitated and demanding that I return the trailer to his location. I told him that I would return the trailer to his location both times and both times he hung up while I was talking. I dropped the trailer off two hours before the deadline at his location as requested. I will never do business here again nor recommend this business to anyone.

Matthew J. 
Rating:
3.0

Made moving a pain and charged me for something I was told would not be charged never received dollys I ordered and no type of compensation for making it inconvenient for me bad experience

Abraham M. 
Rating:
4.0

Customer did not leave a comment.

Jodi R. 
Rating:
4.0

Customer did not leave a comment.

Bruce N. 
Rating:
1.0

Poor experience with Uhaul. I reserved my equipment and arrived to pickup, only to find out that it was rented to another customer the day before. I had to make a separate reservation, then return the truck later in the day to swap for my original reservation. No associates were there to assist with returning and renting the truck. I had to drive an additional 50 miles to return the truck the next day. I have spoken to numerous Uhaul employees and have not been reimbursed for the additional miles, and have not received the guaranteed $50 for a reservation that was not completed. I have also attempted to contact the area field manager, who has not responded or attempted to help.

Lukas D. 
Rating:
4.0

Customer did not leave a comment.

Deanna H. 
Rating:
5.0

The owner was amazing! He came in late to help us get our uhaul.

Abigail S. 
Rating:
5.0

Customer did not leave a comment.

Brooke C. 
Rating:
4.0

We had to load Wednesday and drop off on Saturday. That was fine until Friday and your people (wherever they were) started hassling us to return it Friday.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Albert H. 
Rating:
3.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

The guy called to confirm my drop off and even let me drop off a day early. He finalized everything within a couple hours

Samantha J. 
Rating:
5.0

Great service and professional staff !! I will use GOOD GUYS everytime in the future .

owen B. 
Rating:
4.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Fantastic customer service from Good Guys!!

John B. 
Rating:
1.0

We paid for the reservation online for a 2 day rental. When we showed up, we were treated as if we were trying to rent their personal vehicle. Was asked to bring it back in 1 night even though we paid for 2. Then we had also paid for a dolly which he forgot to put in the truck and I had to go back and get. Terrible customer service. Will never use this location again nor recommend.

Michelle A. 
Rating:
5.0

Thanks for your help!

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

After numerous calls to other locations and coming up with NOTHING, Good Guys Auto Sales came through for us in a pinch. He saved the day for us! So appreciated! When you work all week and only have the weekends off, it's difficult finding help, especially when the domino affect hits you. Thank you Good Guys Auto Sales!!!

DANA B. 
Rating:
1.0

Do not use this location anymore. Owner is an unhelpful rude jerk.

Kodi S. 
Rating:
1.0

The lady at the desk was completely rude the minute I walked in. No greetings/pleasantries, I was asked what I needed in a curt tone. The office had a corner sectioned off with baby gate where an older dog was kept. Of course the entire office stunk. When it was time for the lady to hook up the trailer she was frustrated/impatient so I stepped in and hooked myself up. 100% bad experience

Adebowale A. 
Rating:
5.0

They always have something available, when the bigger Uhaul locations are empty.

Mark L. 
Rating:
4.0

Customer did not leave a comment.

Barb F. 
Rating:
5.0

Customer did not leave a comment.

steve G. 
Rating:
5.0

The process of getting the trailer was horrible. I reserved it for Denver CO and after confirming the day before, I was driving 8 hours down to Denver when I received a call stating there was no trailer available in Denver and they automatically changed my reservation, without my consent, to pick up the trailer in Delta CO which is 4 hours away so another 8 hour round trip!!!! AS IF THAT WAS NO BOTHER!!!!! REALLY????? I was able to change the reservation to Cheyenne WY with 4 phone calls - 3 of which the agent hung up on me so I had to call back..... My friend rented 2 UHaul trucks 3 weeks later and it was the same issue. She called, reserved 2 trucks, 2 weeks in advance, confirmed the day before and had a call stating they could not provide the trucks. She was forced to get smaller trucks and had to return them to the same location which added mileage which they would not compensate for appropriately. Honestly, due to both these experiences, I will never do business with UHaul again.

linda L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Eugene N. 
Rating:
1.0

The gentleman was rude and very impatient with me. We will not rent from this location again. We have rented several Uhauls in the past and never had such bad customer service and will not recommend this place to anyone.

TERRI L M. 
Rating:
3.0

It was very very small place to have a 26 foot truck dropped off. It was over stock and it was hard to get in or turned around.

Patricia C. 
Rating:
3.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Crystal C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

I called from street. They came out and showed me where to park. Unhooked the trailer for me.

Martha C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany D. 
Rating:
3.0

Customer did not leave a comment.

LaLinda H. 
Rating:
4.0

Customer did not leave a comment.

Chester M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
3.0

Customer did not leave a comment.

RAN C. 
Rating:
2.0

Good guys auto sales front desk guy was extremely rude and disrespectful. Yelled at me to move my truck so he can hook up to the car trailer even though I was still attached to it when I returned it. Will NOT go back to that location

Travis S. 
Rating:
5.0

Customer Service was great! Gentlemen started the truck and cleared the windows of snow as i sat in the warmth. Quick and effective.

Jennifer M. 
Rating:
5.0

quick service-allowed drop off after hours

Carolin B. 
Rating:
4.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

david J. 
Rating:
5.0

install cruise control in Uhaul vehicles

Sidney L. 
Rating:
3.0

Customer did not leave a comment.

ALAN P. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

BRANT J. 
Rating:
4.0

Customer did not leave a comment.

Karl W. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Very good experience here. They worked with me when moving up here because I was delayed with the weather. Easy and seamless drop off.

JUSTIN P. 
Rating:
5.0

Loved working with Bobby rented a truck three weeks in a row ....great guy ....good service friendly and way easy to work with

KELLY O. 
Rating:
5.0

Great man to work with! You can tell he puts his customers first!

Mike I. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

BRENT M. 
Rating:
5.0

Customer did not leave a comment.

Samuele Q. 
Rating:
1.0

Agent/Manager was extremely rude when making the reservation.

LORI J. 
Rating:
5.0

Not charge the 5,700.00

EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
5.0

Customer did not leave a comment.

Alexis M. 
Rating:
5.0

During my feturn trip my towing truck broke down, had to return car hauler trailer early. Best costomer service crom Good Guys Auto sales (Uhaul rep). He went above and beyond and out of his way to help us out, many thanks!!!

KEITH P. 
Rating:
5.0

Fantastic service, would definitely recommend this facility to others

STEPHEN D. 
Rating:
5.0

Have used this facility several times and always friendly and professional. Would recommend for others to use

STEPHEN D. 
Rating:
5.0

Above and beyond. I broke down in Cheyenne just before closing. Good Guys Auto Sales was still open so I managed to get a auto trailer reserved for when my buddy would roll into town later that night. Bobby was willing to come back later that night, after closing, to verify the trailer hookup and get us on our way back to South Dakota.

CODY M. 
Rating:
5.0

We picked up our trailer and the owner of this U-Haul location was very helpful with his instructions concerning hooking up and unhooking the trailer hitch. He took pictures of the condition of trailer, so we would not be held liable for any prior dents on the trailer and he swept it out for our use. Pick-up and return went very smoothly for us. Thank you.

Vicki R. 
Rating:
5.0

Nothing. This location went above and beyond for us as we were in a bad situation and anything that could go wrong did and they did what they could to help us. Definitely restored our faith in humanity.

HYLA J. 
Rating:
5.0

Excellent Customer Service! Took time to explain everything, friendly.

ROBERT RANDOLF M. 
Rating:
1.0

Absolute worst experience! I would never use or recommend this location again. There was nothing “good” about Good Guys Auto. I used the uhaul truck for 4 hours and went a total of 4.3 miles according to Google. I dropped the truck off and it was still on full gas. I really didn't go far. I was charged for 7 miles (even though the owner said I went 4) and he charged me $10 for a gas surcharge, claiming that I had brought it back under full. To make things worse, when I got to UHaul afterward to “discuss” the charges, I was told to get off the property and threatened. The owner told me to meet him down the street so he could fight me. I wish I was making it up, but the man's son even came out and threatened me as well. Again, this made the UHaul experience absolutely horrible and I would never recommend this location to anyone.

CAMERON MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
1.0

The staff (Bobby) was unprofessional and extremely rude. We will never return to this location. Read some google reviews before thinking of doing business at this location..

JENNIFER G. 
Rating:
2.0

Parking was not the best and the lady that works inside the office was not friendly at all!!! My truck rental wasn't even for this location but somehow the truck was dropped off here. All around bad experience with Uhaul and location.

CHARLES TODD G. 
Rating:
2.0

Very unfriendly place, I felt as if I were inconveniencing them. No greetings, no thank yous. Also the truck was not topped off when I got it. It cost $50 in gas to drive it less than 3 miles. I'll go to the one on Greeley highway next time as they were great.

LYNN DOUGLAS T. 
Rating:
3.0

Customer did not leave a comment.

Stephen Y. 
Rating:
1.0

Customer did not leave a comment.

Jacqueline Gwynn D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Service was great! Extremely helpful.

John B. 
Rating:
5.0

All went well; was open on Holiday and a Sunday, so was very helpful.

Scott D. 
Rating:
4.0

Customer did not leave a comment.

robert K. 
Rating:
4.0

They need more space.

robert K. 
Rating:
2.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

So helpful in hooking up the trailer and helping navigate out of the lot

Linda D. 
Rating:
5.0

Super helpful and made drop off extremely easy. Would definitely recommend.

Dorothy M. 
Rating:
5.0

I originally rented from the U-Haul facility at U-Haul moving and storage I went in person to reserve fo Sat 8- 5 went in on line checked in put my drivers license number in your system. My wife was ill in the morning and I was an hour late for the pick up. I walked in and they told me they tried to call me ( no voicemail message) and since i dud not answer the phone they rented the last vehicle. Luckily for me U-Haul had one vehicle of a lager size available and would be the same price. Why bother having an on line check in if you are not going to honor reservations. If i rent 8-5 and show up at noon i still should have my rental till 5pm. No excuse next time i rent it will be Penske

DANA H. 
Rating:
1.0

Staff were not prepared to help me and wanted me to come back in an hour. Their lunch was more of a priority than giving excellent customer service. The trailer had not been cleaned out. I had to request the packing blankets again, since the staff was in a hurry to leave and forgot about them. The site was not as staff described when I returned the trailer that same evening, so return process took longer.

Wendy B. 
Rating:
5.0

Great customer service

Dia B. 
Rating:
5.0

Great customer service

Dia B. 
Rating:
3.0

This is a dead end lot when you pull in. they say they tried to call and ask me to park on the street, but no one called me.

Mike C. 
Rating:
5.0

Very helpful and focused on getting a tough situation solved right

Bradley H. 
Rating:
5.0

Stayed open late to accommodate me on a holiday weekend. Thank you so much.

Kevin A. 
Rating:
5.0

Excellent service, I would recommend Good Guys to everyone looking for above average customer service. Fast professional service, easy pick -up at the location. 5 stars to Good Guys. 💯👍👌👍💯

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
4.0

It's a used car lot, but it was well organized and ample space to move around in and park. Office staff was amenable and there to assist.

Ran C. 
Rating:
1.0

The guy running the shop seemed really condescending and honestly a little rude, just because I am a female does not mean that I'm ignorant to towing a vehicle, I also didn't appreciate the 500 questions I was asked that honestly didn't seem necessary. I booked my rental online entered all of my information and the specs of the vehicles towing and being towed, so why was I being questioned about how long I would be, where I was going if I knew how to tow a vehicle, things of that nature, then asking me to text him when I got back so he could teach me how to unhook a trailer, again I've towed rvs I'm aware how to attach a trailer. The comment about most women don't know how to back in a trailer was also unnecessary, and that I could just park it in the street since I was incapable of backing it back into the spot designated for it, I made sure to back it into the tight spot to prove my point. I rented the trailer for 12 hours according to the website and paid for the term of my rental, so why was I being told to be back by 6pm when that was only 3.5 hours from the time I took the trailer out? All and all bad experience, first one I've ever had with uhaul ever. Very unfortunate

KRYSTLE KIRIN P. 
Rating:
2.0

The agent was in a bad mood and wasn't afraid to show it. She appeared to be bothered that I was there to rent a Uhaul trailer. She had an attitude that was very unpleasant to be around and I couldn't wait to get outta there.

Michael T. 
No reviews have been submitted for this location.

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