He was very helpful. Helped resolve a computer system issue with H. Q. Other than the slight delay, a great experience.
Donald C
360 Property Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fargo, ND 58103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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To start, my reservation pick up location was changed without talking to me. My preferred location is closer to where I needed to be so that was disappointing to start. Then when I got to the new location, it was small and had I not seen the U-Haul trucks, I would have not known it was the location. There is limited signage on the office building. When I walked in at my scheduled time the individual at the front desk, not a U-Haul employee, told me there wasn't anyone from U-Haul there and they were gone until Monday. My pickup was scheduled for Thursday. After talking to her for a while, someone came out of a back office and said he could help. He ended up Facetiming the U-Haul individual to walk him through the process. That was fine but took extra time and we were on a deadline. When the paperwork was completed, we went outside to hook up the trailer. This is where it got worse. The individual, not a U-Haul employee, didn't know how to do anything with the trailer hook up or lights. I hooked up the trailer myself and from past U-Haul experience know that is not your process. Then we tested the lights and they didn't work. Luckily at this point the individual helping called the U-Haul employee again and he told him to go into the office and grab a new electrical hook up connection. After I switched out the wiring, it worked. All of this took a significant amount of time. Overall, this is not the U-Haul experience I am used to and I was pretty disappointed. We have several more years of using U-Haul with the kids in college and now I am hesitant.
Brent KWorst experience. We had a 9 a.m. appointment. Staff wasn’t even at the building and we had to call them. They rolled up looking like they just got out of bed and were completely unprepared and unprofessional.
Anna RLittle off the beaten path unlikely location and appearance.
BRIAN DNeeds to tell customer EVERTHING!
MICHAEL R