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Mark W
Customer Reviews for Gosine Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman working there was extremely nice and helpful. Everything was beyond expectations!
Edwin EThey went over and above fining us a truck to move with our car auto trailer. We got to our first location an spent the night. When we woke up the next day we talked around the truck and auto trailer and notice the ratchet straps were just lying on the trailer - not around the tires. We called UHAUL and they were coming out in 30 minutes. 30 minutes turned into another 30-45 minutes so we called another UHAUL. The gentleman, Michael, that came out couldn't believe how the auto trailer/car were NOT hooked up properly. He rethreaded the bands and put them around the tires properly. He then noticed that the chain had not been placed around the axel. He told us the only thing that held our car on the trailer was the emergency brake. This could have been a disaster let alone a huge liability to UHAUL.
LYNDA NBest U Haul rental location I’ve ever used! Staff very professional. Pick up and drop off super quick and easy. Property well organized and super clean. Will definitely use them again!
Susan BAfter charging my card, they went back to charge an unknown cleaning fee
Diana JNo full-time employee present, basically a self-serve return drop off the key in a box. we returned the truck and tow dolly at 3:00pm on a Thursday.
Bastian OGreat place to rent trailers and truck. Quick and easy. They make it quick and easy. Thanks for the great service.
Matthew REasy drop off location.
DOUGLAS MBest location ever. Gani is great. I have completed over 8 rentals during the last 6 months, it only gets better.
OSMANY GOwner was attentive and very courteous…very helpful and pleasant to work with. NO high pressure sales and was very informative. I WILL be back to this site.
Don AThey were just awesome
Glen BPlace I dropped the U-Haul off was not clearly marked where to park and was charged for leaving the U-Haul where I wasn’t supposed to. Had an argument with the supervisor over 70 dollars. Up until that was Avery pleasant experience but now will never use U-Haul ever again!
DARRIN CStaff is very helpful and pleasant
Scott MThe moving service was excellent and professional
Rosemarie RThe app needs a major overhaul. We were running two hours behind because it wouldn’t let us enable location. The agent said that’s normal. Made our move more difficult than it should have been.
Alton FThe original rental was set for 708 US-27 S Lady Lake, FL 32159. But the manager running the front desk was extra rude and very unprofessional. She explained that her location was closed for a week and she told you all this that she shouldn’t be doing any rentals and give us this whole long story until she ran me off and told me to go to gosin down the street… however, the rep at the new location was excellent and very professional! I was in and out! Fastest most professional service I’ve had yet! So glad I went to him and I will be back!
Sarah WEven though it was convenient the location I was not impressed with area and service it’s nothing like the Lakeville location and service
DENNIS AJulie was very helpful in assisting me when I stopped in, with no reservation. I wanted to rent a tow-behind, but due to the age of my Ford Explorer, did not qualify for the rental. She was quick to suggest a small rental truck (for just a few dollars more) so I could still pick up my Dad’s furniture purchase. Ended up raining, so I was so glad to have the enclosed vehicle anyway!
Kathy NEverything was great, keep hiring good people like the ones I dealt with who were helpful and friendly.
Shelia PVery professional, kind, courteous, and helpful.
Billy AThe truck I rented was damaged on both sides. The bed of the truck on the inside had a 6 inch crease opening where you could see the ground water leaked in.
Timothy PIt was after hours, so really no comment.
MICHAEL SThe windows were very dirty. Looked like they were cleaned with a newspaper. The truck is old, seats starting to tear. Had problem with a/c at idle. Sounded like fan belt or pulley.
Steven RI rented a cargo van to move some furniture. Had it 3 hours, 23 miles total. The low tire pressure light was on and the dealer didn't say anything until i returned a few minutes after leaving to have them pump it up. He then says it's an ongoing issue and "not a problem", so we used it. No issues arise with the tire but the low tire pressure dash lights flashed at me the entire time. When we retuned the van, there was a light dusting of sand on the passenger and driver's side floor board from our shoes. The dealer handed me a ragged broom and told me I had to sweep it out or be charged a $15 cleaning fee.....seriously?! Returning clean does not mean every grain of sand has to be gone. There wasn't even any leaves or larger debris. He complained about his "cut" of the rental fee and stated it didn't cover him cleaning the vehicles. "You got it clean, you have to return it clean". Again, ZERO debris other than some sand from shoes. I have NEVER had to do this at any other location, and will NEVER use this location again even though it is the closest to my home!!
Dodie RAll good!
Michael MThe outside of the buildings and houses looked like a dump. The guy inside not friendly at all
TERRI RI can't really provide feedback on this location as I used the remote drop off. The remote drop off feature works very well. The employee running this site was helping other customers, so I was happy to use the remote drop off while the employee was busy. I would expect the personnel here are helpful, but I did not interact with them so I answered "no" above. My "no" response here in no way should be considered an assessment on whether the employees are helpful - I simply didn't interact with them.
JAMES MI was the only customer there but had to wait 20 minutes while he cleaned and moved other trucks. Truck had Engine light on the whole time I had it. Got back to office an hour before closing but the office was closed. There is a much better U-Haul location in the area. I hope to use it next time.
Douglas SThe truck i got leaked all over the interior of the truck inside the cup holders and also inside the Box itself and got my boxes all wet some of my things were ruined
mark sThe lady from the rental place was very nice and helpful
Jesus GAll went great!
Robert PHey, every time I need a u haul truck, it is always there. The trucks are always clean. The guy is always helpful.
Leon SThe person receiving the truck and auto transport was rude, insulant to a huge degree. When we arrived at the location around 2:30 PM on the 17th of July. I politely asked for help unhooking the auto transport that was hooked up in Missouri without question or money. I was told it would be $25 to do so. I did it myself. No hello or how are you. He was busy playing a game on his cell phone and I guess didn't want to be disturbed. He is of middle eastern descent and if I were owner of this establishment this guy would be fired immediately. He kept saying "Don't blame me for your bad trip?' The trip was fine. The only bad part of the trip was having to deal with this jerk. We will never visit this establishment again and will always use another location if needed. What a royal asshole this prick was.
Robert HIt was quick and easy. Check-in was a breeze and check out was even easier. Trailer didn’t want it needed a new and we’re happy.
Steven MThis location is always closed. When it's open you have to have an appointment because no one is physically there until your appointment time. I've tried showing up with no one there. This time I showed up 30 minutes early and no one was there until my appointment time. Won't recommend.
Tim NI'm unsure where the negative reviews are coming from; this was the most straightforward experience I've ever had. The proprietor was not on the property but was less than five minutes away (I had called around noon to confirm he was still open, as he closes at 1:00 PM on Sunday, and this qualified as a reservation). There was another couple ahead of me, and he directed me where to back up to the 6X12 trailer while he helped them. He asked if I was returning the trailer locally and told me unattended drop-off was acceptable. I had the trailer back by 7:00 PM, took pics from all angles, not one problem.
Timothy LNot a thing. The transaction was perfect.
Ernesto VScammers. Check the reviews online. 1 stars all over.
RICHARD LThe person in charge was very helpful and knowledgeable. Instructed me the whole hook up process.
Arturo CThey advertise open and were closed when I get t there , at 1 pm The app took over a half hour to complete in 90 degree heat Should have been done by a representative Also still waiting on a call from U-Haul to go over the lack of speed control all the way to Fla because of mechanical issues and why the car hauler only had 15 psi in the tires when I picked it up, all tires should have been around 55psi, I had to service it myself I am used to driving big rigs but someone who is not experienced would not have known to check the proper tire psi and would have had major problems if not an accident.
BRIAN BNothing everything was perfect
John ONothing. Go nice was knowledgeable a nd helpful. He also showed he cared that I understood everything
Lois REasy drop off.
JOHN OVery professional and courteous.
ALAN BDropped off after hours
lisa lIt was 95° out and the air conditioning didn’t work.
Alan BI’ve rented from this location several times. Never had it felt like I was having issues. This time the self pick up and return was totally different. I’ll never use that option again. While driving the truck, I felt like I had a flat tire the whole time. Thank God, I didn’t have to go far only one and a half miles.
SANDRA MSite does not have adequate internet signal to allow for use of any internet including the U-Haul app. This makes check in and out more difficult than needed.
PATRICK BEverything was very easy. No need to complicate a smooth process.
Gregory MDonnie is very professional!
Doyle GI rented and paid for blankets which were not available when I picked up the trailer
Adrianne H