Everything was great. Walked me through everything I needed to know for my tow dolly and when I got back I loaded up the car with ease.
Donald G
Customer Reviews for Gosine Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, informative and hands on helpful.
john dAll charges should be discussed before renting so the customers aren’t blind sided by the extra money they have to pay when returning the U-Haul.
AMBER HHad one big problem, otherwise the truck was clean. The windshield wiper worked initially to clear the window. However when we got rain 20 miles down the road, it would not work at all. I pulled into another U*haul shop on our route to see if they could check a fuse or whatever, but they were closed. Rain eventually stopped and then the wiper worked fine again. That was our only issue but we considered it a major safety problem.
Ken ACan't think of anything that you could improve on. You were easy to work with and let us know when we could get a trailer before the expected date. We so appreciate that effort.
Ron LNothing. Everything went very smoothly. Nice customer service. Easy drop off.
isabelle ALocation was a home and what seemed like a rental property. U-Haul person was friendly and knowledgeable, however did not give me a contract when I left. When I printed my receipt, from 3 separate emails, they all said $0 paid. ??
Debra SI was given the truck with a quarter yank of gas I drove the truck 40 miles and I put $25.00 dollars in the tank before returning it which it was at a quarter tank when I dropped it off and I was charged another $18.00 and change I was ahocked for the milea I drove that it cost me $43.00 dollars in fuel. A bit ridiculous otherwise everything was fine. Thank you.
Bob CI was very disappointed that when i returned the trailer there was no on there to accept the return. I thought that i was dealing with a business not a part time shop.
William LPickup and return was very easy and fast.
Abdel TEverything was very good from UHaul, I should have checked my car’s electrical connection earlier.
Michael DTrailer was ready at time asked for.
michael bMr. Ghani was welcoming, and ensured a wonderful rental experience
DAVID RAlways a reliable U-Haul rental location. Great management and good equipment. My go-to rental agency.
Galen CBesides lower prices, but I understand you are a business. Overall it was great and equipment worked flawlessly. Pulled easy and smooth. I left a Google review of 5 stars too. Thank you for offering this .
DARYL SLock on trailer rear problimatic hard to open and close. Track hard to roll in.
Eddie Gpainless, great location, easy access. easy paoerwork.
Merlin PEverything was perfect, I’m a very happy customer.
CAROLYN CMaintain the trucks so they don’t die as soon as you leave the parking lot.
Joanna WFriendly service, top notch equipment
Leonard DVery bad service. It was my first and last rental. The truck kept stalling, the AC didn't work. I received the truck with half a tank of gas, and when I returned it, it was also half full. They demanded I fill the tank, otherwise I'd have to pay $68, and they wanted me to pay for the AC repair. Very bad service. If anyone rents from there, take videos of everything to have evidence and avoid future headaches.
Merdardo Mwent very smoothly..
JEFFREY BAll maintenance was good but the trailer could have used a bath. Very dirty on the outside! Inside was clean!
Jeff Akeep up great comunication
John MRental was somewhat confusing, need website to be more definitive on what to do next. Was hard to figure out what to do next.
KENNETH DEasy to rent.
Jack BCustomer service was great, and the equipment was ready for us to go
Christopher SGreat customer sewrvice
John LWent perfect
Mark SMaybe rent a truck with more than a 1/4 tank of gas for someone who is going 50ish miles and won't have to stop for gas before the truck even hits the road
Gail CVery fast and efficient, I was recommended by my friend Shyanne and this service did Not disappoint! I’ll be back for every single big move, Thank you!!
Briasha NCant think of a thing that could've been better. I was very pleased as everything went smoothly.
Pamela ONobody was there so we just left the keys in the mailbox.
JEFFREY HFantastic customer service!
Peter RWe never got a credit for the gas. When you estimate, make sure it’s low. The check in was painful because you couldn’t get your info entered. The system was very slow. 20 min.
Mary UExtremely frustrating experience at this U-Haul drop-off location. The office was supposed to be open from 9–5, but when we arrived during those hours, the office was completely closed with only a Ring camera on the door. There was no staff on site at all. When we called the office for help, we were told to just use the app and that no one would be available for hours because they were out moving equipment — during posted office hours. If the location isn’t actually staffed during business hours, that should be clearly communicated. Drop-off should not feel this confusing or unsupported, especially when customers are following the scheduled time. This was a very disappointing and inconvenient experience.
Joseph Mnone
Jennifer LNo problems
Michael CThere were no personnel at the drop-off location. We had to make a phone call and get instructions to perform the drop-off process ourselves via the U-Haul app. The online process was accepatable however it took quite some time to complete on our own on our phone.
RICHARD Tall good
Mark CI could not pickup the trailer when scheduled, due to the owner being away. I rented it about an hour and half later. Good communication, however, and he kept me informed
Jan DI paid for blankets and an appliance dolly. I got neither and was refused a refund.
Martha MThe check-in office is more of a storage room. When three customers are in there at the same time it's quite crowded.
Rev. WExcellent service and very knowledgeable
Peter R