This location is dark, dirty, and is nothing more than a closet. The check in with the app is a nightmare, especially the picture taking. The person must be back 50 feet or more to “frame” the pics per the app. No uhaul lot has this much free room. I took my own pics without the app. Return wasn’t much better.
Brian W
Gosine Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lady Lake, FL 32159
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Customer Reviews
- 4.5 Average Customer Rating
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I believe the insurance should cover a lost key. We had a scare — thought we lost it — and were told we were going to have to pay $350. Found the key later, but definitely assumed it was covered (nope). Everything else was fine.
Mark RSomehow the reservation got into someone’s name I have never heard of, so guy at counter said he would cancel that one and give me your name, address, phone #, and credit card, drivers license. So he was using two cell phones at same time for pics, so thinking my identity is out on the dark web for sale about now. Still getting e mails on the UHaul App I downloaded with wrong name. Think there is anything I should worry about?
Laurie WOther than the tail lights on the trailer failing, I found this location acceptable and would use them again if the occasion should arise.
Michael FSame stuff happened on my return of the truck. I dropped my truck of at the location that was on my reservation. The lady told me she no longer was accepting trucks and that someone should have told me where to return the truck. Of course no one did. I called UHaul again and they told me where to bring the truck. I drove there and dropped off. Not a good experience. Again, I believe I should get a credit for this issue too. Besides the picking up and return issues everything worked out good. The labor on both end of my rip were great (highly recommended). With the stress of the move I was under these issues were not appreciated. More communications from UHaul would help. Also, there should be communications with the renter and labor to see what accessories i need to rent from UHaul. I had not idea. We did have a lot of scratches on furniture and some broken bowls. Is any of that covered in the insurance I purchased.
STUART I