Customer Reviews for Gosine Corp
(U-Haul Neighborhood Dealer)

3,181 reviews

39900 County Rd 25   Lady Lake, FL 32159

(352) 753-8495

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(352) 753-8495

39900 County Rd 25
Lady Lake, FL 32159

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The place was hard to find and greasy. The truck had a huge gash in the side and smelled bad. The attendant didn't even have a shirt on and refused to provide a receipt. I am still in the dark as to what they charged me.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Darryl F. 
Rating:
5.0

Customer did not leave a comment.

ALLEN F. 
Rating:
3.0

Nothing, the service was great and everyone there was super helpful. I need to rent a trailer from time to time and this will be my go to place. Thank you

Steven D. 
Rating:
3.0

A more professional looking operation would definitely improve the business, but overall I was very pleased with the Rental van. It was fairly new but only had a touch over a 1/4 tank of gas in it which left it with more fuel than I picked it up with. Because it's run out of the bottom if a house near a bridge under. Instruction, my gos could not find it three times until I called UHAUL and spoke with someone who told me to take a right turn and it was down the road on the left side of the road. Not a usual UHAUL a person would expect it has a tiny office but the owner was professional.

Joseph A. 
Rating:
1.0

Only 1 person assisting customers at opening. At least 1/3 of the rentals are located in sand and leaves, and the uhaul app leading you to believe "self service" is available is nonsense.

Carl A. 
Rating:
5.0

Great rental....Great folks to do business with..

Allen F. 
Rating:
4.0

Customer did not leave a comment.

Doug K. 
Rating:
4.0

Customer did not leave a comment.

Todd K. 
Rating:
3.0

The truck I picked up reeked of cigarettes and gave me a headache whole I packed and while I drove. The guys were nice at this location. The truck was totally banged up with part of the wheel well sticking out at least 6 inches, very dangerous.

rebekah L. 
Rating:
1.0

This location manager is extremely rude

Janice B. 
Rating:
5.0

Customer did not leave a comment.

Doug L. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
5.0

Extremely helpful. Made our move less stressful. Great people to work with.

Arthur H. 
Rating:
3.0

Customer did not leave a comment.

Misty O. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

Roger A. 
Rating:
5.0

Truck smelled like cigarette smoke. Maybe use some car air fresheners.

Gary K. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
1.0

Terrible looked like a run down house ,in a field when I arrived there was a man eating on the porch and advised me that he sometimes helps the owner operator and that he wasnt around , when i asked for some paperwork to show it had been returned he said he would tell the owner that i brought it and wouldn't interact in conversation unless provoked I was told to park it with the rest of the trailers with no help from him he just continued to sit and eat without looking up I had to disconnect the trailer from the truck totally the opposite from the pick up location

Vince F. 
Rating:
5.0

The return app didnt work

Donette L. 
Rating:
3.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

It went very well. No problems.

John P. 
Rating:
3.0

Customer did not leave a comment.

Richard P. 
Rating:
3.0

The sign said they open at 9am, which is when I got there. No one was there so I left a note with my info and the trailer assuming I would get a call confirming that they received the trailer. I called later in the day to try to get confirmation and left a voicemail. Then the next day I finally got a receipt via email.

BRUCE A. 
Rating:
5.0

Customer did not leave a comment.

Lori Ann B. 
Rating:
3.0

Employee not there when I returned the trailer so couldn't get papers showing I had returned it on time and in good shape

ARThur D. 
Rating:
2.0

It served the purpose

Reid N. 
Rating:
4.0

Only problem they didn't have a locking mechanism for the ball hitch. We had to buy a chain and locks to secure the safety of our items.

John S. 
Rating:
2.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Quick to attend , and precise to the details of the return.

Brian N. 
Rating:
4.0

Customer did not leave a comment.

Eugene Q. 
Rating:
4.0

the location did a very good job.

michael C. 
Rating:
5.0

Everything was great.

Arthur H. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Sheryl M. 
Rating:
3.0

Customer did not leave a comment.

MARK T. 
Rating:
2.0

Hard to find the loacation due to roadwork. Personnel were not on duty to help take the trailer back.

LEWIS W. 
Rating:
5.0

Customer did not leave a comment.

margret S. 
Rating:
3.0

Customer did not leave a comment.

Leighton G. 
Rating:
2.0

This place made me buy a dolly since he didn't have the two I ordered. It really put me in a bad situation. Additionally, the engine light was on which required a maintenance visit to my place which delayed my packing. He knew the light was on and did nothing to protect the next customer which was me. Just sad service.

John M. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Great and convenient!

Kirk W. 
Rating:
5.0

Truck ready to go!! Other than a paintball spray noted and immediately cleaned up we were on the road.Convient for our local hauling!

lori A. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Bob D. 
Rating:
1.0

This is the 2nd time I've dropped off at this location in the past 3 months and both times there was no one there to help except a voice on an intercom who was no help at all other than to say that no one was there right now who could help. Fortunately I was able to do the drop off with the online feature. At least 2 other people were there trying to get some help and left frustrated as well.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Jane M. 
Rating:
3.0

Location is very hard to find as construction has closed the road to get to it. GPS didn't know how to get there and we drove through a large shopping center and luckily found it. U-haul overall was the worst rental experience I've ever encountered. The customer service was abysmal. It took 5 phone calls with multiple transfers to finally get a truck. I was given different (incorrect) information by several agents. It was supposed to be a 24/7 app that was useless. My reservation never showed up and when I created the account it kept indicating I didn't have a reservation. Finally a representative linked it but said I had to be at the place to hit the “pick up button”. When I got to the location at 8am the app didn't work and I had to call customer service again. When it finally went through, I got a message that me rental will be ready at 9am when the store opened. Had to wait for an hour for the store to open. This made us late for all of our pickups.

Brett G. 
Rating:
5.0

Customer did not leave a comment.

Roy P. 
Rating:
1.0

No workers on duty. They didn't answer the phone. Parking lot wasn't even a parking lot was so cluttered with junk you couldn't get through. Thankfully I had a phone to do the self check in because there was legit no one there. It looked abandoned and closed during “business” hours.

Ayla M. 
Rating:
5.0

Customer did not leave a comment.

Armandia T. 
Rating:
2.0

Customer did not leave a comment.

Herbert P. 
Rating:
2.0

I got there as they were closing and was instructed to separate the truck and trailer and park each pie e where it needs to go. Other locations do this for you.

Herbert P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT T. 
Rating:
3.0

My only complaint is the key on drivers door didn't work so locking the door.i had to crawl over from passenger side to unlock.

John K. 
Rating:
5.0

Customer did not leave a comment.

Allen F. 
Rating:
1.0

Manager closed early and not responsive on a Saturday. I wanted to drop off auto transport early. There was no one there to assist me. I found the groundskeeper who assisted me. I wasn't strong enough to remove it from truck. Then a U-Move guy started yelling at him and said not to help me. Then the guy changed his mind and said I'd need to pay $25 in cash. He was a real ass. I did pay $25 to the groundskeeper and hope he got to keep it. This location is a horrible and reflects poorly on uHauls reputation. The equipment is shoddy and after going to locations for air for tires, a major blowout on the interstate, I'm thinking twice before renting from uHaul.

Teresa C. 
Rating:
4.0

The availability person told me that this location had the equipment and they would add mileage because it was further than planned. After drop off I was charged extra mileage. Failure in communication caused this.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Phil R. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
Rating:
2.0

Went to pick it up and no one was there. Had to call and find another location

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Lorraine C. 
Rating:
3.0

Check in on line was impossible as I had already dropped the keys in the drop box. Took nonsensical pictures to get through the return software. It needs to be explained or clearly indicated NOT to drop off the keys until you complete check in on line. Also got there just before closing but attendant was gone. I told him I needed 4 hours. Also I reserved on line and there was no record of the reservation when I arrived

Tommy B. 
Rating:
4.0

Customer did not leave a comment.

Roxanne H. 
Rating:
4.0

Difficult to locate due to construction

Kenechi A. 
Rating:
4.0

The site was not aesthetically pleasing, but it was organized as well as could be expected under the circumstances. The staff were helpful with guiding me when backing the trailer into place. I informed them of the trailers shortcomings and it was a no-hassle drop-off. Easy-peasey!

Phillip P. 
Rating:
1.0

I scheduled a truck share reservation, which allowed me to pick up the truck an hour early- 8:00 a.m.? Location was not prepared for the reservation and made me wait until 9:00 a.m. for opening of the office? In any event, this was supposed to be a contactless transaction, which did not happen and caused a delay (cost) of my schedule! To top it all off, after complaining to the customer service department a regional manager was supposed to contact me, no call or email? By the way, the van had a tire pressure sensor illuminated during the the whole time of the rental. Initially when this was told to the office prior to rental, they told me to ignore it? Also, the air conditioning controls were out of position.

LONNIE J. 
Rating:
5.0

It was perfect and was perfect

Raymond J. 
Rating:
5.0

Customer did not leave a comment.

Garry I. 
Rating:
1.0

There was no one at this drop off location when we arrived. There were no instructions left pertaining to the drop off. Called the phone number of this office no answer, left message. Disconnected trailer and left. No response from UHaul?

MICHAEL M. 
Rating:
5.0

The only problem with the little cation was the ongoing road construction which they have no control over. Manager was friendly and helpful.

Eric S. 
Rating:
2.0

Customer did not leave a comment.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
3.0

Customer did not leave a comment.

Alan T. 
Rating:
5.0

Quick & easy rental of van, friendly. No issues at all. Have used this Uhaul location several times.

NancyK F. 
Rating:
1.0

Rude to customer. Unprofessional. Was not told of mileage restrictions. Truck had about a quarter tank of gas in it upon pickup. Poor experience

James B. 
Rating:
4.0

Customer did not leave a comment.

Glen G. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
3.0

Had to wait for someone to help me with the contract even though I called first to let them know I was coming. It was run like a part time operation.

Michael P. 
Rating:
5.0

This facility is one of the best, if not the best U-Haul equipment rental. The selection makes me always go here, even though it may not be the closest U-Haul rental.

Marshall S. 
Rating:
1.0

Have an attendant available at time of return. Actually record the REAL date vehicle was returned. Waited over 15 minutes in the Florida sun with no access to the locked air conditioned office as the attendendant was not to be located. Left the keys in the key drop box provided. Returned the vehicle a day early got billed for returning a day LATE. Spent 30 minutes plus on uhaul customer service line before they would issue a credit. Not even an apology. We have rented a number of UHAUL trucks and have had no issues. After this seemingly unsavory/ questionable experience in no way will we ever return a vehicle to 39900 County Rd 25 Lady Lake FL

Trent B. 
Rating:
3.0

Little hole in the wall, but great service and hospitality.

Kent L. 
Rating:
5.0

Gave me the trailer that best met my needs and made helpful suggestions. Very satisfied.

Arthur H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Include correct address on reservation.

George H. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
2.0

Great location but property is mostly dirt and sand with only one entry and exit.

Carl A. 
Rating:
5.0

Great service. With my reservation, I only had to wait about 5 minutes to be assisted! Within 15 minutes, I was on my way!!

David A. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

App didn't completely work didn't go past rental pictures

Michael G. 
Rating:
3.0

Customer did not leave a comment.

tom C. 
Rating:
5.0

Mr. G is awesome. Easy to work with and easy to get rental. No worries at all

Breanna G. 
Rating:
3.0

No one available and I had to check in with U-haul customer service and she was very professional and accommodating.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Samuel L.  |  Overall Experience 
Rating:
5.0

A perfect place to store my car trailer. Easy access in and out anytime. Price is reasonable.

JAMES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas G.  |  Overall Experience 
Rating:
5.0

I will continue to be a repeat cuustomer.

MATTHEW B.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

Alexander Mark P.  |  Overall Experience 
No reviews have been submitted for this location.

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