Customer Reviews for Gosine Corp
(U-Haul Neighborhood Dealer)

2,939 reviews

39900 County Rd 25   Lady Lake, FL 32159

(352) 753-8495

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
Special Operating Hours
  • 1/25/2022: Closed

Services at this Location:

Contact Us

(352) 753-8495

39900 County Rd 25
Lady Lake, FL 32159

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
Special Operating Hours
  • 1/25/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This location was OK. They were closed when I arrived. The U-Haul app would never upload the required photo of the odometer and gas gauge. It would just stop at that point even though I had a full cell signal. Just in case, prior to putting the keys and my contract in the return box, I took photos of the odometer and gas gauge along with the 72 blankets I was returning in the back of the truck. I received email two days later that the return had been processed without any problems.

Clifton H. 
Rating:
4.0

Customer did not leave a comment.

VICTOR M. 
Rating:
2.0

I just didn't like how the guy at the desk got upset because I was gonna step out the door to answer an important phone call . He felt as if I was walking away while he explain how everything works . I was simply gonna answer my phone and put them on hold for a minute, so he could finish explaining. For me not to be able to answer my PHONE WAS REDUNDANT & IMMATURE ON HIS PART .

Ashley N. 
Rating:
2.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Little hard to find due to construction. Quick easy drop off. Exactly what I wanted, no need to over complicate the return process.

Mark A. 
Rating:
1.0

The roads around the return site was under construction. My written instruction was to phone the return site once I arrived in town,which I did. Voicemail for ALL calls. I backed the trailer into an empty space but couldn't lift off my hitch. I know the the Uhaul person was on site because his Cadillac SUV was there. Another mad customer helped me lift it off. I called the next day to say I'd returned and got voicemail

TERRY J. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Sun visor driver's side missing, window roller handle without knob. Unable to adjust passenger side mirror. Windshield very dirty. Poor visibility.

Beth E. 
Rating:
3.0

Customer did not leave a comment.

Merle B. 
Rating:
1.0

This is my second time here. How can you improve? Send the next customer someplace else.

James B. 
Rating:
5.0

The gentleman that assisted us was super friendly and efficient. Have rented uhauls on several occasions and this was the best.

Jane G. 
Rating:
5.0

Personable and helpfull

Rex R. 
Rating:
5.0

The trip was a successful one due to the Uhaul Trailer we were able to rent!!

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

inside of trailer was clean, outside was very dirty. but the trailer function was fine and suited our needs well.

ROBERT N. 
Rating:
1.0

No one there during business hours. Tried two different days. Charged for 3 gallons of gas over $14 even tho tank was half full.

DENISE P. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
3.0

Customer did not leave a comment.

james D. 
Rating:
3.0

Do something about your yard put down gravel instead of sand

Lloyd A. 
Rating:
5.0

Customer did not leave a comment.

Ronesha D. 
Rating:
5.0

Seems good enough

MARK R. 
Rating:
2.0

We were greeted via a ring doorbell only and given very cryptic instructions on what to do with the trailer and blankets. The only clear direction was "do not leave it in the driveway or you'll be charged $40." We never saw an employee nor were we given any kind of receipt showing we had returned everything, We did take pictures of the blankets and trailer parked off the driveway in case there was an issue. In all, a very odd experience.

Shawn B. 
Rating:
3.0

Picked up after hours. Ordered and paid for 5 doz blankets. Only received 3 1/2 doz. Hand truck was not usable. Truck had less than 1/8 tank of gas when picked up. Had to immediately find a gas station.

Bradley S. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Charles V. 
Rating:
5.0

Nothing, perfect thank you

Francis B. 
Rating:
4.0

Great employer

william K. 
Rating:
4.0

Customer did not leave a comment.

WALTER M. 
Rating:
2.0

The location was impacted by the amount of construction going on around the area but the staff was friendly and helpful.

James M. 
Rating:
4.0

Customer did not leave a comment.

DENISE S. 
Rating:
5.0

eat service very helpful

Frank H. 
Rating:
5.0

Customer did not leave a comment.

KOHN S. 
Rating:
5.0

Customer did not leave a comment.

Anne A. 
Rating:
1.0

Customer did not leave a comment.

JERRY E. 
Rating:
5.0

excellent experience....

Allen VRHS INC F. 
Rating:
4.0

The store desperately needs a visible Uhaul Sign.

Judith C. 
Rating:
5.0

Very easy nice people

Joanne V. 
Rating:
2.0

This wasn't the first time I got a truck here. I got a call from the guy saying there was a desk left in the truck. I said I'll be there first thing in the morning to get it. My husband that's an invalid had just fallen on the floor. He said if I wasn't there by 5 it would cost me $25. So, I left him on the floor before I could get help and went there. When I got there, I asked him how many miles I used he said 16. We put $7.00 in gas which was a little more than 2 gallons, and we were covered. He then informed me he was charging me $57 for gas because we didn't replace it. I asked to see the truck and he goes it's over there on the left. I tried to get him to tell me which truck out of the about 12 that were there that it was. He said that's what I get for hiring guys to do my work. I have painful Neuropathy in my feet and legs, so bad I get disability, and after walking back and forth 3 times I decided to drive my truck over there. Yes, I was mad and accelerated fast digging in the dirt, but it was away from the trucks and him. So, I drove down to the trucks and asked him again which one it was, and he told me he was calling the police and get the FUCK out of here. I couldn't pick up the desk myself, so I had to run into it and break it to pick it up in pieces and I left. I was with my guys until they dropped the truck off and what difference is it if I hired people to help me. If everything was on the up and up, why couldn't he show me the truck and gas hand? I will tell everyone I know, not to ever go there. I rented from Leesburg a month prior and had a problem with the truck, they switched it out for me, and everything was great. I felt an attitude and judgement from him for what reason I don't know. I had to leave my husband on the floor to go there because an additional $25 isn't easy for us. Then for him to charge me for the gas he wouldn't prove to me was gone will result in my not being able to buy one of our prescriptions this month. My hired guys were free, they know how hard our life has been since my husband had his stroke 8 years ago.

Janet W. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Tacara F. 
Rating:
5.0

Customer did not leave a comment.

Julia B. 
Rating:
4.0

Customer did not leave a comment.

dennise M. 
Rating:
5.0

Great experience....would definitely recommend....

Allen VRHS INC F. 
Rating:
5.0

We have been renting from Gosine for at least 6 years and would not consider renting from anyone else.

John T. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
3.0

Customer did not leave a comment.

Paul R. 
Rating:
3.0

Pick up was a bit difficult because our mobile phone was slow. Thus it took a bit longer to check in and get the keys.

Marcia R. 
Rating:
1.0

Over charged and very unhappy with U-Haul

Gerard B. 
Rating:
4.0

Wires have to stay out of sand and in plastic bag

Kevin M. 
Rating:
5.0

Very easy to return, no hassle at all. Thanks for keeping the trucks in good shape.

Douglas N. 
Rating:
5.0

Pickup was a little difficult, as it required uploading pictures of front and back of my license, which requires wifi—which was not available at the location. Fortunately my driver friend was able to do so from his mobile phone. Other than that, the experience was excellent. The employee delivering the trailer was pleasant and friendly, the trailer was spotless and in excellent condition, and it served us very well in terms of our need for the rental. Even though the location was closed at the time of return, it was easy enough to detach the trailer, take a picture, and leave. Many thanks! (I should add that it's probably fifty years since I last rented a U-Haul trailer—and back then it cost more to do so than today!)

Davis J. 
Rating:
5.0

Customer did not leave a comment.

Erik L. 
Rating:
1.0

The person on-site either had no idea about the drop off process or couldn't be bothered providing the information. He told me to just drop off the trailer and leave it. I asked about a receipt or some sort of confirmation that i returned the trailer and his response was that i should take a picture. I asked how that would confirm that i actually dropped off the trailer, because i or someone else could have simply drove off with it. He just waved me off in disgust. No help whatsoever!!!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Adele G. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
3.0

Customer did not leave a comment.

Jason O. 
Rating:
4.0

Renting was efficient and easy.

Judith B. 
Rating:
4.0

Customer did not leave a comment.

Barry P. 
Rating:
5.0

Customer did not leave a comment.

Franklin W. 
Rating:
2.0

Scary run down looking poor person place. Charged for dolly yet no dolly was in truck.

Rudolph P. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY N. 
Rating:
4.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

Floyd C. 
Rating:
5.0

Very easy transaction

Paul F. 
Rating:
4.0

Customer did not leave a comment.

KENNETH S. 
Rating:
3.0

9 AM pickup: Attendant was knowledgeable & efficient in hooking up the unit, but was brusque & on his cellphone the entire time; customer service is not his strong point. The 6x12 open trailer with ramp had seen better days with numerous fairly minor dents & bends, but more seriously the unit was dispatched with inoperative right tail, right-side rear marker & license plate lights. The right-side forward marker light was working OK, so the fault was not in the vehicle or its wiring. Since only daytime operations were planned, we accepted the unit which worked out all right. This location is generally well stocked with equipment so it would have been simple to swap another unit if night usage had been planned. 6 PM dropoff: Attendant directed us to park the trailer anywhere in the lot & then left to take care of something else, leaving us to jack up the tongue, remove the 3 safety chains, loosen the coupler ball knob & disconnect the electrical cable. It all worked out OK but did confirm that this particular young man is not very attuned to customer service. Signed, repeat customer with some 80 unit rentals of all types over the years, including several transcontinental moves.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Brigitte L. 
Rating:
3.0

The issue I had was the uhaul app would not take a photo of the mileage and fuel. I was at this location at 230pm on a day that said they were open 9 to 5. No one was there. Another person showed up to pick something up and not one could help him. Also, you may need more work on your app.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Barrington S. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
4.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Customer did not leave a comment.

HUGH S. 
Rating:
5.0

Customer did not leave a comment.

Evan S. 
Rating:
4.0

Easy to deal with.

Frederick H. 
Rating:
2.0

Nobody was there to check us in. Talked to us on a ring doorbell and told us to park the trailer by the others and have a food day. I think it is very unprofessional to operate that way.

MICHAEL VERN L. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
3.0

Customer did not leave a comment.

Patricia F. 
Rating:
1.0

Dirty smelly truck, hard to find location, filled truck back up to more than it had when I took it, then was fraudulently charged for fuel and fuel service! They overdrew my bank account in error and now it's 3 to 5 days to get it back. The app was a joke and we tried for 40 min last night to get it to work. I used to be a Uhaul Dealer, what a disgrace! Never ever again. Scam!

Cindy M. 
Rating:
4.0

at least they had everything for a move on location. yes i will use them again. thank you.

ROBERT E. 
Rating:
5.0

Nothing needs improvement. Very pleased with all aspects of my rental!

Gaylord M. 
Rating:
3.0

It was difficult getting ahold of the guy who works there, he was not very friendly.

Vicki S. 
Rating:
5.0

Short wait time - in and out 👍

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Lester N. 
Rating:
4.0

Convenient

robert M. 
Rating:
1.0

No one was there

donald P. 
Rating:
4.0

Good equipment and service. I would rent from this location again if I need a trailer.

Harold W. 
Rating:
5.0

Not much

Rickard K. 
Rating:
5.0

Great

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Everett P. 
Rating:
5.0

Customer did not leave a comment.

Brooklyn M. 
Rating:
3.0

Prompt, pleasant and professional. Overall location was a mix of residence and business so a little odd.

Brnard F. 
No reviews have been submitted for this location.

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