I’ve rented from this location several times. Never had it felt like I was having issues. This time the self pick up and return was totally different. I’ll never use that option again. While driving the truck, I felt like I had a flat tire the whole time. Thank God, I didn’t have to go far only one and a half miles.
SANDRA M
Customer Reviews for Gosine Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Site does not have adequate internet signal to allow for use of any internet including the U-Haul app. This makes check in and out more difficult than needed.
PATRICK BEverything was very easy. No need to complicate a smooth process.
Gregory MDonnie is very professional!
Doyle GI rented and paid for blankets which were not available when I picked up the trailer
Adrianne HHelpful staff
Steven MAll was good.
Danny MYou can start by not scamming people on mileage. I’m so disappointed and disgusted.
Angela JFit the bill for what I needed at the time.
RAYMOND CNone. Easy transaction.
Karen PCan't say arrived after hours and dropped off the unit as directed on contract.
William JNo one at location at drop off. Waited approximately 20 min for someone to arrive.
TODD BArrived to drop the trailer off. Place was closed at 3:30pm even tho Google and the business sign both said they were open till 5:00pm. I called the number on their closed sign twice with no answer. I unhooked the trailer in a line with a couple other trailers. As I was taking pictures of the trailer through the UHaul app. I lady pulled in and informed me they were closed. And that I put the trailer in the wrong spot. I informed her that I called the numer on the closed sign twice. That's when a younger woman with her rudely replied YEAH BECAUSE WERE CLOSED! I finished taking the pictures for the app and left.
Randy KThe location was closed on a weekday, numerous people were trying to drop off their rentals or pick one up. I had to install the uhaul app on my phone to return my rental, app crashed part way through the process. Not sure if my rental return is considered complete. Called the local number and left a voice mail with my name and the equipment number. Not a smooth process.
RICHARD BI went to return my uhaul trailer and nobody was there. I knocked on the door several times, no answer. I rang the ring doorbell6 or 8 times, nobody answered. I called the office 3 times, no return calls. I walked around and couldn't find anyone. I am pissed. Very unprofessional. This place should be closed down, or the owner fired. I spent over 30 minutes looking for anyone. No callbacks either.
Allen MTransaction and pick up were great
Lawrence KGreat experience.
Robert HTrailer was no available at my booked (3 weeks prior) location, I had to travel 40 miles to this location where the owner (?) told me that as it was a new location my original contract was null and void and instead of it being $174 rental it was now going to be $489! After calls to UHAUL it was finally brought back to the original price. Once hooked up the guy told me that it had to be dropped off at a new location 120 miles from my home! He told me that I couldn't take it unless I agreed to this.! I was now desperately running out of time as I had an extra 100 mile round trip just to collect this trailer. I just told him I would drop at the location he suggested and I left. I then got a text confirming the new drop off location (a 240 mile round trip). I called UHAUL and they agreed to revert to the original location. What started off as a simple booking turned into around 8 phone calls of drama! After having been booked for 3 weeks everything changed in 24 hours, I understand that you were short of equipment in Florida, but there ar 5 UHAUL locations within 3 miles of my house why on earth did I have to make an 80 mile round trip to this collection point and why on earth did he have 5 5x9 trailers and yet nobody closer had any ? Finally, the staff at your main call centre (888 833 9558) were pretty useless! However, the staff at Gainesville (352 377 7311) were pleasant and co operative
Richard B1200 miles haul. One strap came off front tire.
Pat CService agent did a good job of explaining the checkout system using my phone. This made it easier to check in in when I returned the van after hours.
Robert PRude guy and looks like a homeless encampment
Dennis CExcellent service from staff
Jody ZVery streamlined transaction went well
Michael LImprove communication skills and demonstrate proper manners.
Janierly SThe guy was great…
JAMES SManager never explained drop off procedures to me nor gave me a printed contract.
ROBERT MI have been dealing with this location over 5 years and Donny does a great job in making sure the equipment is in good running order. Also very helpful in helping with the trailer hookup.
Peter gThe only issue we had was the low tire warning was on and could not reset even though the tires were fine.
Jack PEasy
THOMAS WGreat customer service, very attentive, and super courteous. Well kept and clean equipment. I will use this location for all my move needs. Thank you!
Betzaida RVery friendly and helpful. Will surely use again.
Ronald LHave used Gosine Corp many times and am never disappointed. Great customer service separates this U-Haul dealers from other U-Haul dealers. Gosine is a first-class operation.
Larry CAfter hours drop off. No personnel available.
STEVEN Srental process was quick and easy. I had reserved a hand truck and was told when I arrived that they were out of hand trucks. I was in a position where I was going to have to buy a hand truck ($90.00). The person I was dealing with looked around and found one. It wasn't what I had reserved but I took it anyway. Seems like if you reserve something it should be available at time of rental. Also, could not get the app to work properly. Was not able to upload odometer reading or pictures of truck. I was told to just take pictures with my phone.
Greg DPickup was fast and seamless after online reservation.
Sally SVery convenient location. Easy in and out
George HAll worked well. It was only 3.2 miles away so it was convenient for pick up and return.
Heidi ZConvenient location. Owner is helpful and friendly.
Dan MPlease check the balance on the tires. The trailer shimmied quite a bit compared to other I've rented.
Kenneth CGreat customer service. I had an error on the final bill and U-haul reviewed it and corrected it quickly and effortlessly .
ERNEST HWith many closer u-Haul locations I had to travel 26 miles, one way, to pick up the rental. NO CONVENIENT AT ALL!! Trailer was excellent quality and worked very well.
Richard LOwner was incredibly helpful, nice, and personable. The location was unique and enjoyable. First class business!!!
SCOTT IClean up the office ...paint and organize it. Post business hours on the door. Clean up trash outside.
Thomas VA large sign at the register said he was closed for lunch from 1:00 until 1:30. When I arrived back at the location at 12:20 the door was locked. When I rang the door bell the agent responded he was at lunch for the next 45 minutes. I mentioned his sign at the register and his response was that he never tells anyone when he's going to lunch. Several others were there to return trucks and others were there for scheduled pick ups of trucks they told me they were to the same response as he had given to me through the intercom. The had people waiting to help them move. Bad communication all around for the customers in the parking lot.
Kimberley PThe service attendant was not helpful in completing the process of taking pictures of ALL sides of the assigned vehicle and verifying the license plate. In my opinion the attendant was more interested in closing at 1 pm then customer service.
Charles LThe guys were great! Very nice, professional and respectful. 😊
Carrie CThe folks that helped us set up were very nice and helpful.
Jim BFast and friendly
Jim MDonny and team are the best
Alex SExcellent venue for myself. The Manager was very helpful. Thank you
edgar rHas requested a furniture dolly a long with the appliance hand truck. They did not have the dolly available.
Richard JThe whole rental experience was great!
Rita R