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Joseph G
Customer Reviews for Gosine Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make the online check out and return process easier to use. I had to start over several times. But I have to say the manager, Gani, was a delight to work with. Very helpful and friendly.
Richard RSaved a bunch.
Richard CI guess with getting & dropping off uhauls you don’t actually deal with personnel and are on your own to do all the work on your own. The app is ok, but having someone to guide you/wait on you is not an option.
Donald HThank you the man at the location. Was very helpful.
Nicole SFriendly service!
Michael PVery efficient. Manager was great!!!
John FVery friendly and extremely helpful!!!!
Verelin BI came to return over almost an hour and half before the posted closing time and no one was there to do counter return. The guy when I picked up told me when I got the van that pictures were needed to get the van but that for return, I just had to drop the key in the box so I did so while doing mobile return and had no way of getting pictures (that I didn't know Id need, mind you, as this was my first rental) cause the vehicle was locked so I took a picture of the window and gave my best estimate of mileage from what I remembered. Pick up was great but the lack of sticking to business hours for help feels super unprofessional.
Jeremy SHad extreme difficulty in getting ahold of anyone… no one answers the phone. The first time I listened to a recording for 10 minutes. The next time I listened to it for 15 minutes and no one ever came on the line… first movers I called had their phone number : not accepting calls.
MARIE PI have been using this location for many years and they are the best. Donny the guy who runs the play is always very helpful. He goes out of his way to make sure there is a car hauler trailer available for me when needed and if not he goes and gets one. He has never let me down. I can always count on him.
PETER GNo one at the location, old building looked like an old hotel or apartment type of building. No jack on the trailer so I needed to lift the hitch up manually to unhook the trailer. It was very heavy and stained my back. not a pleasant experience!
Bill HFront desk person was GREAT. Smooth transaction and no problems on the return. Will use again
John GThank You for a great rental experience!
David KSaid they were open til 5 but was there at 4 no one there. Over 4 people waiting to turn vehicles. Terrible customer service. Was extremely inconvenient for me and my family.
JAMES UAdvise clients that they need to purchase the $99 insurance because the trucks leak and damage will occur to items that you are transporting.
mike rsomething was wrong with one or both tires . the trailer bonced and shook the 125 round trip. definfily worse empty.
David SVery friendly. And very nice U-Haul everything went smoothly
Amie KHe was the best representative I have worked with. He was helpful with everything that needed to be done to get me on my way. He hooked up the flatbed to the 15' truck and had it in position to drive away without issue. I will use this location again.
judith gWe could not get the check in app work on my I-Phone. Took the pictures on all sides of the truck and logged the mileage and gas quantity but could not get it to continue passed this point. The person that rented us the truck could not get it work either.
Doreen BPlace was a dump. We went there off hours so wasn't expecting much but it was difficult to find a spot to park the truck. After we struggled for a while, we found an area and went to put keys in the drop box. There was someone sitting there watching us the entire time and never said a word!
Sue CNo one is usually there when I drop off the vehicleS
DAVID CEverything was perfect. Friendly staff and convenient location right off the highway in Lady Lake.
Ramon OI accidentally locked the keys in the truck on the premises upon returning the truck. $170 seemed an awfully high penalty to pay..
Richard BHelpful, interested, caring operator.
Frank KTire sensor is bad and needs replaced
Jeffery EExcellent customer service!
Peter RExcellent service, keep up the great work.
Andrew SHave more gas in the tank
Joan BBe sure to go thru equipment going out is ready. Especially on a long trip. Overall I had a great experience. The road repair guy was awesome and he totally saved the day.
CHRISTOPHER GThe gentleman working there was extremely nice and helpful. Everything was beyond expectations!
Edwin EThey went over and above fining us a truck to move with our car auto trailer. We got to our first location an spent the night. When we woke up the next day we talked around the truck and auto trailer and notice the ratchet straps were just lying on the trailer - not around the tires. We called UHAUL and they were coming out in 30 minutes. 30 minutes turned into another 30-45 minutes so we called another UHAUL. The gentleman, Michael, that came out couldn't believe how the auto trailer/car were NOT hooked up properly. He rethreaded the bands and put them around the tires properly. He then noticed that the chain had not been placed around the axel. He told us the only thing that held our car on the trailer was the emergency brake. This could have been a disaster let alone a huge liability to UHAUL.
LYNDA NBest U Haul rental location I’ve ever used! Staff very professional. Pick up and drop off super quick and easy. Property well organized and super clean. Will definitely use them again!
Susan BAfter charging my card, they went back to charge an unknown cleaning fee
Diana JNo full-time employee present, basically a self-serve return drop off the key in a box. we returned the truck and tow dolly at 3:00pm on a Thursday.
Bastian OGreat place to rent trailers and truck. Quick and easy. They make it quick and easy. Thanks for the great service.
Matthew REasy drop off location.
DOUGLAS MBest location ever. Gani is great. I have completed over 8 rentals during the last 6 months, it only gets better.
OSMANY GOwner was attentive and very courteous…very helpful and pleasant to work with. NO high pressure sales and was very informative. I WILL be back to this site.
Don AThey were just awesome
Glen BPlace I dropped the U-Haul off was not clearly marked where to park and was charged for leaving the U-Haul where I wasn’t supposed to. Had an argument with the supervisor over 70 dollars. Up until that was Avery pleasant experience but now will never use U-Haul ever again!
DARRIN CStaff is very helpful and pleasant
Scott MThe moving service was excellent and professional
Rosemarie RThe app needs a major overhaul. We were running two hours behind because it wouldn’t let us enable location. The agent said that’s normal. Made our move more difficult than it should have been.
Alton FThe original rental was set for 708 US-27 S Lady Lake, FL 32159. But the manager running the front desk was extra rude and very unprofessional. She explained that her location was closed for a week and she told you all this that she shouldn’t be doing any rentals and give us this whole long story until she ran me off and told me to go to gosin down the street… however, the rep at the new location was excellent and very professional! I was in and out! Fastest most professional service I’ve had yet! So glad I went to him and I will be back!
Sarah WEven though it was convenient the location I was not impressed with area and service it’s nothing like the Lakeville location and service
DENNIS AJulie was very helpful in assisting me when I stopped in, with no reservation. I wanted to rent a tow-behind, but due to the age of my Ford Explorer, did not qualify for the rental. She was quick to suggest a small rental truck (for just a few dollars more) so I could still pick up my Dad’s furniture purchase. Ended up raining, so I was so glad to have the enclosed vehicle anyway!
Kathy NEverything was great, keep hiring good people like the ones I dealt with who were helpful and friendly.
Shelia PVery professional, kind, courteous, and helpful.
Billy AThe truck I rented was damaged on both sides. The bed of the truck on the inside had a 6 inch crease opening where you could see the ground water leaked in.
Timothy PIt was after hours, so really no comment.
MICHAEL SThe windows were very dirty. Looked like they were cleaned with a newspaper. The truck is old, seats starting to tear. Had problem with a/c at idle. Sounded like fan belt or pulley.
Steven RI rented a cargo van to move some furniture. Had it 3 hours, 23 miles total. The low tire pressure light was on and the dealer didn't say anything until i returned a few minutes after leaving to have them pump it up. He then says it's an ongoing issue and "not a problem", so we used it. No issues arise with the tire but the low tire pressure dash lights flashed at me the entire time. When we retuned the van, there was a light dusting of sand on the passenger and driver's side floor board from our shoes. The dealer handed me a ragged broom and told me I had to sweep it out or be charged a $15 cleaning fee.....seriously?! Returning clean does not mean every grain of sand has to be gone. There wasn't even any leaves or larger debris. He complained about his "cut" of the rental fee and stated it didn't cover him cleaning the vehicles. "You got it clean, you have to return it clean". Again, ZERO debris other than some sand from shoes. I have NEVER had to do this at any other location, and will NEVER use this location again even though it is the closest to my home!!
Dodie RAll good!
Michael MThe outside of the buildings and houses looked like a dump. The guy inside not friendly at all
TERRI RI can't really provide feedback on this location as I used the remote drop off. The remote drop off feature works very well. The employee running this site was helping other customers, so I was happy to use the remote drop off while the employee was busy. I would expect the personnel here are helpful, but I did not interact with them so I answered "no" above. My "no" response here in no way should be considered an assessment on whether the employees are helpful - I simply didn't interact with them.
JAMES MI was the only customer there but had to wait 20 minutes while he cleaned and moved other trucks. Truck had Engine light on the whole time I had it. Got back to office an hour before closing but the office was closed. There is a much better U-Haul location in the area. I hope to use it next time.
Douglas S