We were pleased with service.
CYNTHIA H
Customer Reviews for Gotcha Covered Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service had the equipment ready and were efficient in checking me in so I could get on the road
MARY FGreat Truck, just what i needed. It was ready to go. Quick in and out. Quick return! Thanks
BRIAN GVery friendly and drop offs were simple and easy. Extremely pleased. Plan to use them again and when we finally get moved to their area we will use them for truck/trailer rentals. Love their name Gotcha Covered! Perfect name!
DONALD GWell run business, I felt safe leaving my new car at the facility overnight when I rented a truck.
FRANK EQuick Great Service
WILLIAM HFigured I would take advantage of the 4.75 per gallon refuel charge since I was in a rush and only did a short trip. Was charged for 11 gallons of gas for a 21 mile trip. How does that make sense? I would expect maybe 3-4 gallons TOPS … unbelievable …. scammy and disgusting behavior, seems actually fraudulent, I’ll be disputing with my bank and I encourage others to do the same. Could be the next big class action of 2025!
TYLER FThe best experience. Kindest people to work with at this location.
THOMAS BGreat service, excellent vehicle, outstanding all around.
STEVEN MThe young lady running the show there was fantastic and knowledgeable. She got me a refund for the fuel overcharge from Als Mart. She called me a couple of times to make sure I knew that she had tried to make my day better with the refund and all. Highly recommend her and gotcha covered uhaul
Lynn SVery nice and understanding about missing equipment. Both employees were fully engaged.
TIM KCell service at this location was very weak and the self service process was negatively impacted. It took me 45 minutes to get through the check in process. Very frustrating.
Eulalio SNo Comment
Wes STruck was clean, ramp had mechanical issues making it extremely hard to use. Didn’t know this until trying to use it at the remote location.
KIP SThe after hours check-in process seems excessively slow and complicated. The truck was low on fuel, 1/4 tank. That being said, I got to turn it in with 1/4 tank of gas. The truck was very clean and worked perfectly. Gas mileage was acceptable.
WILLIAM SParking is limited, open gates so we can get turned around and orient our map programs. Returning the truck , I feared I was blocking another customer from entering his personal vehicle…. He assured me he could manage.
YLONDA HThis location is in somewhat of cell dead zone making check in difficult if there was a WiFi network for customers to hoping it would have expedited the check in process
CLAUDIO SVery professional, helpful and friendly. We recommend them highly. Would use their services again.
jill sAs always Melissa was wonderful
Michael WThank you Melissa for all your help.
Sam MMelissa was great help and very professional in service, appearance, and assistance. It was so nice to walk into this U-Haul facility, clean, homey, cheerful, and very much business centered.
KAREN FYou charged me twice the same service, please can you fix this ? my credit card is overdrawn
Eduardo AThe lady at this location went above and beyond - stayed late - to make sure I had my truck when i didnt realize my pick up location had been changed until the last minute. Very nice when arrived as well!
Nancy TFriendly service, truck was very clean and ran great.
Marc LExcellent and friendly service
Michael RThe process was extremely easy and the agent made me and my husband feel so welcomed. She answered all of our concerns and made sure we were set up.
Jaucobie GMelissa is the greatest asset to this U-Haul location. So friendly and helpful. And yes the truck was clean with no issues. However, to get a truck with less than a quarter of a tank of gas was not what I expected. Had to go to the gas station first. But that was my only issue.
Brian DExtremely helpful and friendly. This will be my go to for U-Haul needs.
Calvin MMelissa was wonderful
Kolby KI've used this Uhaul three times in the past six months. Each time was easy and NO glitches. I dealt with two people behind the desk, Melissa and Andrew, and found both to be just wonderful. I would highly recommend using this store.
steve sNothing else, Melissa and Andrew were insanely kind in service. Their extremely knowledgeable and punctual. I will come back to this location when I need to move again.
TAEWAN KN/a. The gentleman was very friendly! Cat was a plus 😂
Brittney CEverything is perfect.!! Employees are very helpful!!!! Thanks
DWYANE BVery nice lady took care of our truck needs. Everything went well with no unexpected issues. I would recommend this U-Haul storage facility to anyone.
Charles SI Had an excellent experience. Melissa and Andrew were an absolute delight to work with!
Danielle BThe personal touch of the location was great. The UHaul website for scheduling and pick-up leaves much to be desired, it does not work well.
Harold EMelissa was amazing. Friendly, caring and got me in and out in no time. The truck she had for me was in pristine shape. Highly recommended!
Jesse BCleanest UHaul I’ve ever rented, smelled clean
KENNETH MI want to continue to let anyone know that the CAB of the truck leaked near the driver seatbelt and had me driving the last 4.5 hours of the trip while soaking wet after running into major storms. The trip and the equipment was fine up to that point.
Mikey MNothing! I received the best customer service I've had in a while at this place. My experience was 100% Excellent!!
Benjamin DAndrew Medina was super polite and very helpful. The office was spotless clean and smelled wonderful! The after hours check in was flawless
Kim WThe gentleman at the front desk was just lovely! Hopeful and welcoming. Really did an extraordinary job.
KJ KEverything was great! The staff, was friendly and helpful, too!!
David SCustomer service girl was very helpful
Ashley PShouldn't accept large rental trucks after hours parking lot is too small
Christina FVery Friendly Staff
Madhu VSteering was wobbly on a vehicle. I told the clerk, but she asked if it didn’t matter as if it was OK.
Clarence MSent to three different locations before I got to the right location. I was supposed to get a credit but the person at the uhaul said they don’t do that. I will think twice before using uhaul again.
Karen HSarah had great customer service from start to finish . Truck was clean and maintained just can’t express enough gratitude to service I received. I would definitely recommend to many new residents of the area and beyond
Demarcus MMelissa, the manager, is the most organized, friendliest, and most efficient representative of Gotcha Covered Storage.
KAREN SEverything was as good as expected. Thank you!
daniel athe U haul was not cleared out we found chewing tobacco inside the roof leaked and my furniture got wet
TERRIA F