Customer did not leave a comment.Robert C.
Customer Reviews for Gotcha Covered Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly service!Mark D.
Gotcha Covered it the best Uhaul location I have ever been to. This is the 11th move in my life and I can tell you that their customer service is hands down the best! I definitely would recommend them to anyone and everyone I know! I am especially happy that I am using this location for my storage needs as well. I know that my things are definitely safe and secure. Thank you so very much for taking such good care of us, Melissa and Jennifer! You ladies are awesome !!! Kevin and Gina DurneyKEVIN D.
Melissa is terrific! ðŸ‘DEBORAH W.
Top rated customer service and equipment. Thank you.DELBERT C.
Customer did not leave a comment.Paul N.
I don't have any suggestions for improvement but wanted to let you know the two ladies I dealt with, one when I picked up my rental and the second one when I returned it, both did an excellent job. Outstanding customer service!Bob C.
Melissa was great ,helpful and very pleasant!James D.
Perfect transaction and customer service!JAMES T.
Customer did not leave a comment.Donald O.
Really friendly and attentive team at the location. Very pleasant experience.Bernie W.
Customer did not leave a comment.Kevin L.
Friendly and very helpfulJeff B.
Customer did not leave a comment.Nathan D.
Customer did not leave a comment.GARY B.
Customer did not leave a comment.bill H.
Management was superb. Everything was just as promised and on time.CLAY H.
More parking space is neededLaura M.
Dropped off after hours. Worked through the on line process but wouldn't recommend it to anybody not computer literate.barry C.
very good customer serviceOtis M.
I found equipment that was more suitable and needed to cancel the reservation with short notice. Working with me, they made this happen and were extremely helpful through the entire process.Joseph W.
Easy after hours check in. Mileage charges are excessive in my humble opinion!!! Take careDavid H.
Customer did not leave a comment.Christopher B.
Give Millisa a raise, at Georgetown facility, she went above and beyond for us. Her concern and soothing remarks helped me during an emotional time. Thanks Mellisa. Catherine and Marvin McClelland, Georgetown TXCathrine M.
Customer did not leave a comment.charles R.
Staff is knowledgeable, courteous and friendly. I had an option to go to a place closer to home and I rather come back here because of that. Humans...still your most important resource.Gertrude T.
Melissa was very nice and helpful. It was a very good experience. The computer was slow but Melissa had a great attitude and was very friendly.Beatrice B.
Only thing was the inside smelled of cleaner. Not as pleasant for sensitive noses. Otherwise it was great!Mark D.
Everything work well.????Steven M.
Improve coordination between website/online rental and location for actual rental pickup. When we arrived at the pickup location, the individual running the sales transaction said our rental wasn't in the system yet! Even though we received an e-mail instructing us where to go and what time to pickup rental.Stephen Z.
Customer did not leave a comment.toni J.
Though I like the idea of picking up my rental after traditional hours, I think the check in system is RIDICULOUSLY difficult. The purpose of 24 hour check - in is so I don't have to specify a particular time because I know I may NOT get away exactly when I think I will.Karen F.