You charged me twice the same service, please can you fix this ? my credit card is overdrawn
Eduardo A
Customer Reviews for Gotcha Covered Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at this location went above and beyond - stayed late - to make sure I had my truck when i didnt realize my pick up location had been changed until the last minute. Very nice when arrived as well!
Nancy TFriendly service, truck was very clean and ran great.
Marc LExcellent and friendly service
Michael RThe process was extremely easy and the agent made me and my husband feel so welcomed. She answered all of our concerns and made sure we were set up.
Jaucobie GMelissa is the greatest asset to this U-Haul location. So friendly and helpful. And yes the truck was clean with no issues. However, to get a truck with less than a quarter of a tank of gas was not what I expected. Had to go to the gas station first. But that was my only issue.
Brian DExtremely helpful and friendly. This will be my go to for U-Haul needs.
Calvin MMelissa was wonderful
Kolby KI've used this Uhaul three times in the past six months. Each time was easy and NO glitches. I dealt with two people behind the desk, Melissa and Andrew, and found both to be just wonderful. I would highly recommend using this store.
steve sNothing else, Melissa and Andrew were insanely kind in service. Their extremely knowledgeable and punctual. I will come back to this location when I need to move again.
TAEWAN KN/a. The gentleman was very friendly! Cat was a plus 😂
Brittney CEverything is perfect.!! Employees are very helpful!!!! Thanks
DWYANE BVery nice lady took care of our truck needs. Everything went well with no unexpected issues. I would recommend this U-Haul storage facility to anyone.
Charles SI Had an excellent experience. Melissa and Andrew were an absolute delight to work with!
Danielle BThe personal touch of the location was great. The UHaul website for scheduling and pick-up leaves much to be desired, it does not work well.
Harold EMelissa was amazing. Friendly, caring and got me in and out in no time. The truck she had for me was in pristine shape. Highly recommended!
Jesse BCleanest UHaul I’ve ever rented, smelled clean
KENNETH MI want to continue to let anyone know that the CAB of the truck leaked near the driver seatbelt and had me driving the last 4.5 hours of the trip while soaking wet after running into major storms. The trip and the equipment was fine up to that point.
Mikey MNothing! I received the best customer service I've had in a while at this place. My experience was 100% Excellent!!
Benjamin DAndrew Medina was super polite and very helpful. The office was spotless clean and smelled wonderful! The after hours check in was flawless
Kim WThe gentleman at the front desk was just lovely! Hopeful and welcoming. Really did an extraordinary job.
KJ KEverything was great! The staff, was friendly and helpful, too!!
David SCustomer service girl was very helpful
Ashley PShouldn't accept large rental trucks after hours parking lot is too small
Christina FVery Friendly Staff
Madhu VSteering was wobbly on a vehicle. I told the clerk, but she asked if it didn’t matter as if it was OK.
Clarence MSent to three different locations before I got to the right location. I was supposed to get a credit but the person at the uhaul said they don’t do that. I will think twice before using uhaul again.
Karen HSarah had great customer service from start to finish . Truck was clean and maintained just can’t express enough gratitude to service I received. I would definitely recommend to many new residents of the area and beyond
Demarcus MMelissa, the manager, is the most organized, friendliest, and most efficient representative of Gotcha Covered Storage.
KAREN SEverything was as good as expected. Thank you!
daniel athe U haul was not cleared out we found chewing tobacco inside the roof leaked and my furniture got wet
TERRIA FMelissa and Sarah are great! I would recommend this company to anyone who asks.
Kevin DThis location was great. Friendly staff, equipment was clean and in good condition. The staff at the Round Rock location that I tried to rent from initially were rude and dismissive and wanted to cancel my rental the evening before.
Thomas DWe were told to drop off ata different location so had to find the alternate one.
Penelope KI was extremely happy with the service I received from the representative and the truck itself. The truck was clean, had everything we needed and ran well. I would use Gotcha Covered Storage abd U-haul again.
Karen SThe ladies were great….Super job…..
Ronald JThe staff who is not the manager needs more training in customer service.
NOAH WThe location UHaul texted me was so hard to find on GPS. I had to call 3 different times. Which took up so much time.
Toni MVery friendly and helpful staff
Kip SKeep up the great customer service. Sarah was efficient, attentive and is doing a wonderful job representing the brand!! She knows how to stay calm and collected on the phone when customers like me are losing their marbles with the stress of moving. Ms Melissa was instrumental in overseeing from the beginning to the end to make sure all was smooth and satisfactory. Amazing service. Will recommend to all I meet!! Thank you
Susan MProfessional and courteous. Thank you !!
JEROME HSuper friendly and knowledgeable service with no hassle and reasonable price
ALFRED HEverthing was great but I only drove 10 total miles and when I filled the gas tank it required 4.5 gallons; makes me wonder if the tank was originally filled all the way or does the truck only get 2.22 miles per gallon? Anyway, my overall experience was 5 stars.
Ronnie WThe people were incredibly kind and sweet. Our truck smelled like cigarette smoke and the door fit was terrible. We took it to another location to see about getting the door and mirror fixed, they did their best.
Eric OThis is a U haul comment pickup location staff were great.. I selected a one way rental, web site allowed 61 miles. I needed a 26 foot truck and the locations closest to me did not have them. I traveled 15 miles just to pick up the truck. ended up having to pay for 16 miles extra. This is Texas, adjust your miles allowed on one way rentals to 100 miles or have units moved between locations to accommodate customers.
Charles OStaff was extreme polite.
Victor GThe woman who helped us at Gotcha Covered was just delightful! She was helpful, personable, and professional. It was a pleasure doing business with her and U-haul.
Tina CThe manager Melissa gave us outstanding service and support. She represents you company is extremely well.
David B