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Edward D.
Customer Reviews for Graham Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The uhaul person at this location went home sick before I got there but the other guys got me in the system and a trailer no problem.
Jesse A.Everything is good.
Ulysses H.They added stuff to my order that I didn't ask for. Customer service was horrible. And she repeatedly told me to I had infill Friday to keep my uhaul. When it clearly said Thursday. Tryna make me spend more money than I had too.
Quatasya F.Uhaul changing my drop off location on my reservation without telling me and not letting me know if something is wrong with my reservation. The gentleman who helped us was amazing though.
Samantha G.Had problems with rental did not know we had to deliver truck to this location. Rented for two days local. but rental place house of beauty put down one day one way. So I got charged an additional $58 dollars for extra day on top of getting scamed for $447 at house of beauty. Not pleased with experience. District manager refunded $147 but I feel was still charged to much compared to same rental next day for only $135.
Christopher L.My only complaint was that the web price and price when I arrived was double. Instead of $14.99 per day it was $29.99. and the optional insurance I originally signed up at $8 was $16.
Edward D.Graham Towing provides great service. They have a friendly, knowledgeable staff.
RANDAL L.The only things that could be improved upon is if you sold the wiring connector adapter. The staff ( especially the lady behind the desk) were great to deal with!
Robert H.Depending on the direction you come from, you don't see the lot for the trailers. It's hard trying to turn around to go back out.
Kendra M.Outstanding customer service
James H.Better parking for customer parking.
Jason M.No one helped me hook up and inspect the trailer for safety. I have never had such poor assistance in my many many rentals. The absolute worse experience!
Lynwood W.Staff was fast, courteous and very helpful.
WENDY M.The van need to be cleaned and sanitize down. It was so dirty that we had to take it home and detail it ourselves. The excuse was we don't have to clean the vehicles out
REGINA L.Please communicate what is available prior to reserving. I had to go to three other places before finding this location to have what I needed which delayed my move costing me more money.
stanley Y.I was suppose to pick up a 26 ft truck 24/7 pick up and uhaul didn't relay the message to leave the key so I had to pickup a truck from another location the next day. Caused me to miss a day of work and no Uhaul supervisor has not returned my call yet. This occurred Thursday, feeling very disappointed with the service.
Reginald W.Very nice customer service no issues
CHRISTOPHER S.Fix trucks before renting them out
WILLIAM B.Very nice experience
RALPH S.This is a great location & the man who helped us was super friendly and attentive. Very glad we picked this location
Luisa M.Explains prices better
Shamaryan R.Great location and friendly staff. Used this location after pre-set drop off location (Roger's Appliances) was closed and provided and posted phone numbers were not answered.
ERIC F.The price for seniors is expensive.
NELL N.Great store! Great equipment.
JOE A.Great service!
George H.U-haul was a disaster. HQ did not call on Friday as was told, changed the location for pickup to a place that was closed for business and locked (Guignard) and time for pickup. This was a fiasco. Graham Towing really helped with this dilemma but will not recommend uhaul to anyone. Uhaul needs better customer service!
SAMUEL P.The customer service was very friendly, engaging and helpful.
Elanda R.Well considering I took delivery of the truck after 2pm I don't feel it should have been returned by 1pm.
WILLI R.Not lie and charge people for gas that they don't owe u. I left more than what I had when I got the truck And they charged me anyway.. Won't go there again
JENNIE L.Hire more staff for the uhaul side
inger R.Staff was courteous but inconsistent (said yes when asked if I could remt a hitch but on date of pick-up told me I would have to go buy my own. Result delayed my travel by a hour.
HERBERT R.It was crazy for me to pay $105.00 for a $19. A day around town truck. I didn't even need it for over 40 miles. That was ridiculous.
Tammy H.Have Graham Towing pave they Parking Lot
LATEEK D.Nothing
james O.Outstanding service. Will use again. Marcy made process very easy
CHRISTOPHER M.I initially was assigned a trailer with bald tires. Luckily, they had a second trailer the same size, with good tires
Kent C.The building was locked and no one was there
Tina W.Keep up the great work 😎
Daquan L.I reserved 6 furniture pads and was told I could have 12 for the same price. There were NONE in the truck......
JAMES A.The truck was scratched bad and several dents, roof had a leak somewhere and some of our stuff got wet.
nick H.After the experience that I have expressed as far as our pick up location I have to say that this company is number 1 in our book. Very helpful and excellent customer service.
Norman B.Professional, friendly and courteous.
Norman W.Even though I completed all steps on the App, including uploading my Driver Licences images, and complete payment, I had to redo this at the Pickup location. Very upsetting, especially during the COVID pandemic, where minimal contact with others is essential.
Jaysin M.Excellent client service from everyone!!
Stephen W.The location and staff were great! However, the vehicle itself was very much lacking in cleanliness and comfort. With that said it's a U-Haul, so what do you expect?...it's about like driving through McDonald's and complaining that your fries are cold ??
TRAVIS C.The trucks are parked a good distance from the building which isn't that big a deal, but it would helpful if there was a walkway to the grass/gravel lot that the trucks were stored in so that you didn't have to walk thru 15-20 feet of mud and mush. Otherwise the location is good.
James P.Everyone and everything was great and the truck was like driving my car.
Carl H.Maybe have a designated drop off area out front with a drop box.
Ryliegh V.