Customer Reviews for Graham Towing
(U-Haul Neighborhood Dealer)

57 reviews

1050 S Pike W   Sumter, SC 29150

(803) 720-5909

Location Hours

  • Mon: 9 am - 3 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 720-5909

1050 S Pike W
Sumter, SC 29150

Services at this Location:

Location Hours

  • Mon: 9 am - 3 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very nice experience

RALPH S. 
Rating:
4.0

This is a great location & the man who helped us was super friendly and attentive. Very glad we picked this location

Luisa M. 
Rating:
5.0

Customer did not leave a comment.

AARON T. 
Rating:
5.0

Explains prices better

Shamaryan R. 
Rating:
5.0

Great location and friendly staff. Used this location after pre-set drop off location (Roger's Appliances) was closed and provided and posted phone numbers were not answered.

ERIC F. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
4.0

The price for seniors is expensive.

NELL N. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
5.0

Great store! Great equipment.

JOE A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
3.0

Customer did not leave a comment.

AMBER C. 
Rating:
5.0

Great service!

George H. 
Rating:
5.0

U-haul was a disaster. HQ did not call on Friday as was told, changed the location for pickup to a place that was closed for business and locked (Guignard) and time for pickup. This was a fiasco. Graham Towing really helped with this dilemma but will not recommend uhaul to anyone. Uhaul needs better customer service!

SAMUEL P. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

The customer service was very friendly, engaging and helpful.

Elanda R. 
Rating:
4.0

Customer did not leave a comment.

Johnny G. 
Rating:
4.0

Well considering I took delivery of the truck after 2pm I don't feel it should have been returned by 1pm.

WILLI R. 
Rating:
5.0

Customer did not leave a comment.

RANDAL L. 
Rating:
2.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
1.0

Not lie and charge people for gas that they don't owe u. I left more than what I had when I got the truck And they charged me anyway.. Won't go there again

JENNIE L. 
Rating:
3.0

Hire more staff for the uhaul side

inger R. 
Rating:
3.0

Staff was courteous but inconsistent (said yes when asked if I could remt a hitch but on date of pick-up told me I would have to go buy my own. Result delayed my travel by a hour.

HERBERT R. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Customer did not leave a comment.

Barbara L. 
Rating:
3.0

It was crazy for me to pay $105.00 for a $19. A day around town truck. I didn't even need it for over 40 miles. That was ridiculous.

Tammy H. 
Rating:
4.0

Customer did not leave a comment.

Cheryl W. 
Rating:
4.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

KALVIN GERMAIN B. 
Rating:
3.0

Have Graham Towing pave they Parking Lot

LATEEK D. 
Rating:
5.0

Nothing

james O. 
Rating:
5.0

Outstanding service. Will use again. Marcy made process very easy

CHRISTOPHER M. 
Rating:
4.0

I initially was assigned a trailer with bald tires. Luckily, they had a second trailer the same size, with good tires

Kent C. 
Rating:
5.0

Customer did not leave a comment.

Himanshu P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas Y. 
Rating:
2.0

The building was locked and no one was there

Tina W. 
Rating:
5.0

Keep up the great work 😎

Daquan L. 
Rating:
5.0

Customer did not leave a comment.

Rosa B. 
Rating:
5.0

Customer did not leave a comment.

kevie A. 
Rating:
5.0

I reserved 6 furniture pads and was told I could have 12 for the same price. There were NONE in the truck......

JAMES A. 
Rating:
4.0

The truck was scratched bad and several dents, roof had a leak somewhere and some of our stuff got wet.

nick H. 
Rating:
5.0

After the experience that I have expressed as far as our pick up location I have to say that this company is number 1 in our book. Very helpful and excellent customer service.

Norman B. 
Rating:
5.0

Customer did not leave a comment.

Jacson T. 
Rating:
5.0

Customer did not leave a comment.

Nicolas M. 
Rating:
5.0

Professional, friendly and courteous.

Norman W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Even though I completed all steps on the App, including uploading my Driver Licences images, and complete payment, I had to redo this at the Pickup location. Very upsetting, especially during the COVID pandemic, where minimal contact with others is essential.

Jaysin M. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Excellent client service from everyone!!

Stephen W. 
Rating:
4.0

Customer did not leave a comment.

patricia O. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha M. 
Rating:
3.0

The location and staff were great! However, the vehicle itself was very much lacking in cleanliness and comfort. With that said it's a U-Haul, so what do you expect?...it's about like driving through McDonald's and complaining that your fries are cold ??

TRAVIS C. 
Rating:
3.0

The trucks are parked a good distance from the building which isn't that big a deal, but it would helpful if there was a walkway to the grass/gravel lot that the trucks were stored in so that you didn't have to walk thru 15-20 feet of mud and mush. Otherwise the location is good.

James P. 
Rating:
5.0

Customer did not leave a comment.

frank T. 
Rating:
5.0

Customer did not leave a comment.

Dominique G. 
Rating:
5.0

Everyone and everything was great and the truck was like driving my car.

Carl H. 
Rating:
4.0

Maybe have a designated drop off area out front with a drop box.

Ryliegh V. 
No reviews have been submitted for this location.

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