I feel like there could have been more clarity it said at the front door of the establishment and I found the Dropbox for the keys by the dumpster area of the Grand Cinema little confusingJENNIFER L.
Customer Reviews for Grand Cinema
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although I reserved a truck weeks before my move I did not know until late evening the night before I moved whether I even had a truck. UHaul kept changing locations and truck sizes. I settled for a smaller truck at a much more distant location and event hat one ended up not being available at my scheduled pick up time. It was a horrible, stressful situation.Valinda M.
We were supposed to pickup in Banning. Truck was not there. Main office people told us we had to drive to Onamia. (More than 1 hour away.) The lady (Joy Nelson) at the office in Banning knew there was a truck available in Hinckley. (10 minutes away.) The main office people did not think there was one there. She drove to Hinckley, checked us in, made sure the main office staff (Who were not helpful) did not charge us for an upgrade since the truck was larger. I don't know what we would have done without her.Clifford K.
Customer did not leave a comment.Mark J.
You can not have employees, calling customers after the customer paid to extend the service, threatening them bc the employee is loosing out on â€œbig commissionâ€, that taking the rental is Grand Theft Auto, and the police have been notified. Pure unprofessionalism.RAMON C.
Customer did not leave a comment.Noel T.
I've used three trucks from the uhaul company this year. Overall easy and not to terrible on the wallet. Unfortunately the first two trucks I used were very dirty and gross. Seemed like nobody had cleaned the inside of the truck in years. The dash was Covered in some sticky substance and just plain dirty. This last truck I got from Hinckley was very clean and trustworthy. Just what you'd expect to receive during a pandemic. My one and only suggestion to the Hinckley location is to ensure the trucks are completely full of gas before renting it out again. There is a gas station a block away. It simply makes it easier to ensure the gas is back to the exact spot where you got it....full and happy.Brady D.
I can't say enough positive things about the help we received from this particular location!Cathie P.
Tim was a class act and beyond helpful for us!Cathie P.
Customer did not leave a comment.Alben M.
No trailer jack, had to lift it up. Very heavy.Katie K.
Customer did not leave a comment.Robert M.
Keep it up. GuysMartine K.
Awesome support from this manager and location.Christopher P.
Customer did not leave a comment.Jim P.
There was no live attendant present and it was difficult to locate the drop box for the key.Mark T.
You need a better system. It took us 1.3hrs to pick up our truck. Website was nonresponsive, credit card approval took over 10 minutesSharon A.
None, the manager was very helpful.Russ W.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.John E.
Keep up the good work Tim! Also a big thank you to Bob's Service @Black River Falls for fixing the gas filler neck and getting me back on the road.Matt W.
Have one person to do all transactionsScott G.
The person (Tim) was very helpful and kind at the drop off it's neat that it's at a movie theater.Thomas L.
Customer did not leave a comment.Walter A.
Customer did not leave a comment.Douglas L.
I communicated with Tim by phone and was extremely pleased with my encounter with him. He was extremely helpful and very friendly and personable and genuinely interested in meeting my rental needs. Tim is a Uhaul operator I would highly recommend.Mike T.
Customer did not leave a comment.Mike H.