Customer Reviews for Grand Rental Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grand Rental Station

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David R. on

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As of this time, no improvement.

juan S. on

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Customer did not leave a comment.

dale M. on

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Trailer should have a set of wheel chocks in case you need to disconnect trailer in route.

David G. on

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Gary S. on

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Always convenient to use, now with the online return feature it’s easier than ever.

Roger P. on

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Dakota C. on

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Kylee E. on

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Greg H. on

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Julian R. on

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Peter B. on

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only comment I have has nothing to do with location but with Uhaul customer service. WHY DON't you hire some more people so customer is not on hold for 20 minutes every time they call in. My customer service experience with U haul is 1 step below terrible , before get answered. No problem with employees

Heidi W. on

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Joseph E. on

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frederick G. on

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I went to this location two full weeks before I needed a trailer to make a reservation. When I arrived to pick up the trailer they could not find the reservation. They had information in the computer about my vehicle, but nothing about a reservation. The owner made no apology but was able to find a trailer for me to use from his lot. When the paper work was complete he handed it to me, circled the trailer number and said it was out back somewhere and directed me to go find it. Not sure if he was the only person in the store, but he certainly didn't seem to want to help me any further. If I have further rental needs in the Bowling Green area I'll look for somewhere other than this store!

Harold L. on

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Insure equipment is in operational order instead of letting the customer go to the equipment and discover it is not operational.

Jamie G. on

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Very nice people! Made our experience very easy going.

Christopher T. on

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Jamie G. on

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Very nice people.

Antonio G. on

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Customer service was excellent she handled my return quickly and efficiently

crow L. on

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Your online return after hrs is a joke !!!! After spending an hour trying to return the trailer I gave up and called you ! That was even worse!!! All she wanted to do is fix the problem and NOT HELP ME RETURN THE TRAILER !!!! I asked her to please just take my info and I can go and be done with this after an hour and half !!!!!! She said she couldn’t do that only thing she can do is fix the problem wihich in a half hr she WASNT able to fix !!!!! I was missing phone calls because of her not letting me go and I just finally had it and told her this was BS and I was missing personal calls because of her behavior and I was done !!!! After being put on hold for ANOTHER 5 mins she gave me someone else that said drop the contract in the night box!!! ThAts it done !!!! I was like WTH ??? All the hassle and that’s all I had to do ????? I will never call your online support again I’m done with that BS !!!! Lawrence Crowd

Lee B. on

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Ronald Y. on

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Kim D. on

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Hire more people. One person cannot do everything.

josephine V. on

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No need to improve, everything was well done and the customer service we received was awesome Thank You.

Richard G. on

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the man was helpful with the equipment. Thanks

Mike W. on

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Richard J. on

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Christopher F. on

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Have enough service people on duty when equipment is returned so a 66 year old man with a heart condition does not have to unhook, and lift a heavy trailer off his tow hitch, by himself.

MIGUEL B. on

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I received excellent customer service from Maxie.

David L. on

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Antonio M. on

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