Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)

1,738 reviews

1350 W Wisconsin Ave   Appleton, WI 54914
(N Mason St)

(920) 993-1251

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(920) 993-1251

1350 W Wisconsin Ave
Appleton, WI 54914
(N Mason St)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Try to find out why the website didn't agree with "my location"

David P. 
Rating:
5.0

Nice new truck nothing bad to say. People who work there are nice and friendly

debra K. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

Julia G. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

What was the environmental fee charged for?

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Stacy K. 
Rating:
5.0

The loading ramp was a little too steep.

Brian H. 
Rating:
5.0

Friendly and efficient team

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Josh N. 
Rating:
5.0

They didn't;t have all the pads that I needed and ordered but we made due with what they had. I was not charged for what they did not have.

Christopher K. 
Rating:
5.0

Very easy to rent and return

Erin A. 
Rating:
5.0

Customer did not leave a comment.

rocky H. 
Rating:
5.0

Customer did not leave a comment.

Misty B. 
Rating:
5.0

Customer did not leave a comment.

gary C. 
Rating:
4.0

Customer did not leave a comment.

Rickey F. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
3.0

I have not been refunded my remaining balance.

James H. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

all went well, no suggestions

Diane D. 
Rating:
5.0

Customer did not leave a comment.

Shannon T. 
Rating:
5.0

Customer did not leave a comment.

Martha M. 
Rating:
3.0

Store was closed when I dropped of the rental unit, had to use the website link for completing the drop off.

Anthony O. 
Rating:
5.0

Customer did not leave a comment.

craig B. 
Rating:
5.0

The man I talked to on the phone twice when I booked the truck, I think his name was Jay, was very helpful in booking it and helping me find movers.

Jeffery G. 
Rating:
5.0

Customer did not leave a comment.

HURLEY W. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Lynn O. 
Rating:
4.0

Customer did not leave a comment.

AUSTIN K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Perfect!!!

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Sherry N. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Very professional, no changes warranted.

steven C. 
Rating:
4.0

Customer did not leave a comment.

Rachelle B. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
1.0

I never requested insurance of $40 or more remove the payment of $40 or more

Christopher S. 
Rating:
3.0

Customer did not leave a comment.

Kathy S. 
Rating:
4.0

Customer did not leave a comment.

ERIC L. 
Rating:
5.0

Please Improve the app and off hours experience. I registered everything in advance. Then had to have phone calls made to additional people before I could pick up my rental. Multiple phone calls for that. All that should have been asked for when I reserved it.

Jeffrey Michael O. 
Rating:
4.0

Customer did not leave a comment.

Kristy H. 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Friendly staff and quick service.

James K. 
Rating:
4.0

The truck I used could use some new shocks:)

Lee A. 
Rating:
5.0

Customer did not leave a comment.

AARON B. 
Rating:
2.0

I picked up the truck and as I started driving something was banging around in the back. When I got to the furniture store where I was picking up my new furniture I opened the back and the floor was covered in blow in insulation and the dolly was rolling around in the back. When I called to tell them so I wouldn't get charged for cleaning or the dolly it was like I was putting them out.

William R. 
Rating:
4.0

Everything was good and went smoothly. The only negative part of my experience was having to drive further than originally planned (Appleton instead of Hilbert) due to the location being closed for the holiday weekend; so that increased my total cost.

Megan G. 
Rating:
4.0

Very helpful,very professional .would recommend this place to anyone

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Nothng you were all great. I like to deal locally and not happy with the 800 #.

JULIE D. 
Rating:
5.0

Customer did not leave a comment.

Trevor L. 
Rating:
5.0

Show a picture of the Dropbox on your desk

Judy Z. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Grand Rental Station is absolutely awesome in customer service and the ease of renting a U-Haul, especially in short notice. There's nothing to improve on!

Mary Jo S. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Megan C. 
Rating:
5.0

Great service, but the rental truck needed a good interior cleaning

Jon K. 
Rating:
5.0

Customer did not leave a comment.

AARON N. 
Rating:
5.0

just keep on doing what you all are doing, the guys working there are great, helpful , was a very good experience

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Jake S. 
Rating:
5.0

Everything is great on time and ready. Many thanks!

jolene P. 
Rating:
1.0

Truck was full of broken glass no dolly was in the truck the truck started with low gas

Christin P. 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
4.0

Customer did not leave a comment.

Aaron V. 
Rating:
5.0

Customer did not leave a comment.

Janet K. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

MARTY T. 
Rating:
5.0

Customer did not leave a comment.

Katelyn S. 
Rating:
5.0

The truck only had 5000 miles on it . It is wonderful to drive a new unit to raise one's confidence.

mark S. 
Rating:
5.0

Customer did not leave a comment.

Catherine N. 
Rating:
5.0

Customer did not leave a comment.

AARON N. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

They were very helpful

Heidi M. 
Rating:
3.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Using the app to pick up my truck was a nightmare. 2hrs in the hot sun on blacktop. I was in tears...finally demanded a supervisor and got through it.. Drop off was the same thing.. I had a Lyft driver waiting for over 45min. Wait time was 63 min. for customer support. I finally stuffed the keys in the box and was driven the 60+ miles home. Being stranded was very scary. And don't give me the covid short handed excuses...maybe if the higher ups got back in the trenches they will realize how shity the service has gotten.

Cyndi B. 
Rating:
5.0

Easy online reservation. Quick pick up and drop off. Vehicle was great and as promised!

Gail Ann W. 
Rating:
5.0

You can just keep doing nice job and taking care the customers.

John M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Thank you for your patients. My worker however has the maturity of a fly.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
4.0

Customer did not leave a comment.

Alan L. 
Rating:
5.0

Great group of guys! Had an excellent experience. Thank you so much. Deb

DEBRA V. 
Rating:
5.0

Very satisfactory as the U-Haul representative was diligent, helpful and friendly.

Adenle A. 
Rating:
4.0

Everything was nice and easy,

Natasha M. 
Rating:
4.0

Uhaul needs to do a better job on the fuel. I don't understand why they are not kept full. It would make it much easier for everyone.

MARTIN A. 
Rating:
5.0

Customer did not leave a comment.

Kerry K. 
Rating:
5.0

Customer did not leave a comment.

Travis E. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
4.0

Customer did not leave a comment.

Joanne B. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Nothing. Employees were friendly, professional, and polite. Building was clean and well organized. Will definitely rent from them again.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Kenny L. 
No reviews have been submitted for this location.

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