Customer Reviews for Grand Rental Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grand Rental Station

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Brice T. on

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Awesome experience. I recommend

stephanie s. on

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Had an issue with our truck not being available at another location and uhaul customer service was rude and not helpful. I will only rent Penske from now on. Uhaul is a terrible company.

JIM W. on

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Dave L. on

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Need safety chain hooks that work w 2500HD Silverado

Carlton S. on

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I went online and did your "Express Online Check-In". When I got to the store your Online system did not communicate all of my items down to the store. The clerk still had to key in information that I provided online. The payment information did not transfer, the vehicle information did not transfer, and he had to re-key most of the information I provided online. This Express Online system did not do what it was intended to do. I think your Online system needs to be better integrated with the stores so that your system and tools work better. I think that the store did the best with what they had.

Shad D. on

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Jeffery B. on

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The trailer I rented was in overall good condition. However, a D ring was missing from a location that hindered my use of the trailer. I developed a work around but it was inconvenient that the D ring was missing. Additionally, a side marker light was out. I didn't notice the marker light until I was starting my return trip. The Grand Rental Station was excellent to work with and I'll be contacting them for an upcoming move for assistance and equipment.

Carol B. on

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Craig H. on

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Great service @ Grand Rental Station.

Matthew D. on

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Anthony G. on

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Have the vechile cleaned and swept clean

Courtney H. on

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TERESA S. on

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Peter V. on

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Great customer service with fast service

Becky G. on

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Staff is very friendly and I would recomend going to this place to rent a uhaul

Joel L. on

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Heidi D. on

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ABS lights came on during transport... maintenance checks better utilized.

Pedro M. on

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Mike R. on

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The gravel parking lot had lots of large puddles with all the rain we have had. It would be nicer if this was paved or at least regraded. I arrived at a very busy time (8:30 am) and had to wait a few minutes- not awful- but would be better if I didn’t have to wait

ANGEL R. on

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Improvement is not needed when your top notch already...

dave i. on

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Jeanne L. on

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Staff was friendly and helpful. Very positive experience.

XIAOLIN F. on

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This location is very helpful and get it done efficiently. The equipment is clean and good, but certainly can be improved such as the truck doors are squeaky despite functionally ok. Overall it is a good experience from reservation, pickup to return. Would do it again next time.

obed r. on

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Friendly customers services 100% recommended.

Bruce M. on

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Requested 5’x8’ trailer one week prior. My reservation was moved to a uhaul location in the next town. When I arrived to pick it up there was no 5x8 trailer and no pads. There were supposedly no 5x8 trailers in the area, but I saw several at a location off 41 in Osh Gosh, WI. I was sent back to the Original Grand Rental location to pick up a 6x12 trailer and they only had 6 pads. They ended up giving me someone else’s pads Suggestions: Leave reservation at agreed upon location. Make sure equipment is there & ready by promised time & location. If there is an issue, contact me with a couple of options so I can decide which one best fits my plans. I was lucky I had a vehicle large enough to pull the bigger trailer.

deja f. on

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Ken M. on

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The customer service was completely absent. I am sorry you were closed, but if your door is open and you allow for a vehicle pick-up 45 min after you have closed then you should provide the same customer service as if I showed up when you opened. I have rented equipment from you before and never been treated so badly by three people who clearly had someplace better to be. The truck has some serious transmission and or fuel system issues. It got stuck in 2nd gear once and died on me on at least seven occasions when coming to a stop. Once when stopped on the hwy waiting to make a left hand turn and 6 times between downtown Appleton and the lot. The blankets in the back were wet when I picked up the truck.

Robert U. on

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they never called me on saturday, like uhaul said they would....they did not provide the moving cart that we asked for,.i stuck 5 gallons of gas in the truck and only went 17 miles . I will not rent from uhaul again and will not recomend you....

Gary V. on

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Dixie D. on

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Trailer was ready for pickup on time. Everything worked as expected.

Dale D. on

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Drivers floor pad was dirty

Paul H. on

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Judith S. on

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The latch for moving the drivers seat was hard to operate. I definitely needed a bigger truck. No way does a 10' fit a 1 bedroom apartment.!

Scott M. on

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KERRY K. on

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Once again, U-Haul comes thru again. A very professional organization. Thanks.

Kelly S. on

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FLOYD P. on

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Not a thing great people. I've been using them for years.

Brandon P. on

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They said using a 1 7/8 ball would be sufficient and it rode terribly. We swapped it out for a 2 in and it was much better. They were very nice and helpful. Would use them again.

Stephanie G. on

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gordon b. on

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Helpful and friendly. We rent here again!

Don E. on

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The trailer dimensions deceive as the ramp dimensions are much more narrow. Wasted rental.

Katie D. on

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Nothing. You guys are great! Thanks for all your help with renting the van and getting everything taken care of so quickly.

PAUL M. on

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Chris M. on

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Quick service. Easy pickup and drop off.

MICHAEL S. on

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Pamela P. on

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I love this place, I have no complaints. These guys are always friendly and helpful.

mary a. on

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Blacktop the lot. Was quite muddy. People were great.

W C S. on

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Steven G. on

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Joseph m. on

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James P. on

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Dave A. on

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Nicole L. on

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Tanya R. on

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The website that i secured the equipment does not know what the dealer has for equipment. I needed an appliance dolly and they didn't have one.

james a. on

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The trailer was not owned by the location. It had California plates. It had a leak in the roof. We had to wipe out the inside before we could load it and we had to wrap all the items in plastic bags to keep them safe during the trip. Glad we did because it did rain on us during the trip to Minnesota. You need a better system for maintenance.

Vangmeng T. on

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Such a great experience and it was quick and easy in and out. Honest people about the process and no hidden fee. Will use their services again in the future. (*_*)

mary a. on

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Wasn't marked properly to know wheree to go with return. Parking lot was muddy because it was raining. Every there was very nice.

Alexandra B. on

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Sandra C. on

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The lovely sales associate/woman who checked me in and helped me was a gem!!!!

MARY T. on

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Courtney T. on

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Easily the best u-haul experience I have had. Check in was so quick and easy. Everyone was courteous.

Steve R. on

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Pick up location was changed after my initial reservation. Only found about it via the on-line check in which I did at the last minute. The true pick up location was already closed and I couldn't pick the trailer up till the next morning- lost out on 14 hours of use and needed to alter my travel plans which kinda stunk.

John H. on

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Don G. on

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Kirk S. on

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The people at Grand Rental Station were wonderful. 10/10 would use their services again.

Brenda W. on

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Terry B. on

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I reserved my uhaul and it was set for pick up in Minnesota when I live in Wisconsin. Got conformation text saying it was suppose to be picked up in Appleton but when I called they had no records. I was almost not able to move

alicia k. on

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Super easy to rent and return. Prices are very reasonable!

Travis S. on

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John R. on

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David R. on

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deb k. on

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I don't know if uhaul requires the "app' to be downloaded and completed at the end of the rental, but it's too time consuming and that was the biggest part of the entire experience. Thanks!

Raymond R. on

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You asked how I wanted to be contacted and I said by email. Yet when you changed my pickup site you did it by text. This caused confusion and a delay in picking up the truck.

Meng X. on

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Awesome customer service!

Brian A. on

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Tara S. on

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russ b. on

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stacy b. on

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I love renting from them. Always friendly and helpful. I've used them 3 different times over the course of 5 years and will continue to use them for any future needs

DANN M. on

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Laura B. on

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Christopher B. on

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I was a little surprised the truck wasn't filled with fuel. It all worked out well for me, but I have rented many trucks and they are generally full. The owner and staff were very courteous and polite.

Jeff W. on

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Ramona E. on

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Jon R. on

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Very friendly staff

Frank L. on

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gordon b. on

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Have items brought back checked out before giving it to another customer. I asked for a hand truck to move an appliance and it was missing a part so it was of no use to me. Try moving a washer and dryer without one!

jim l. on

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Nick L. on

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When we dropped off the truck, there was a sign on the truck that said we would be reimbursed $25 if we made sure the truck was clean. We made sure that we had the truck spotless and submitted the requested photos to UHaul. We never got a $25 reimbursement for returning the truck CLEANER than it was when we received it. I called about this, along with other money I needed to be reimbursed for products that I paid for but never received. After calling three times over two months and getting nowhere, I just dropped this $25 reimbursement and am now just trying to get my money back for the things I paid for and never got. Don't promise things you aren't willing to do.

Thomas H. on

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Donald R. on

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I have used this location several times & they always excelled. My problems all came from the website confirming a truck that was not available! Basically, your website SUCKS!

david h. on

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Shirley N. on

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No improvements necessary, the experience went without any issues! Thank You!

Steven S. on

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Don't change a thing!

Lee B. on

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Dean S. on

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John M. on

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STEVE U. on

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Phill V. on

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Alyssa B. on

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The online check in and out didnt work for me at this location. The company did say several people have had issues as well.

Mathew B. on

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Really nice people and had exactly what I needed in a short notice. Will definitely go to them again.