The location is not at fault here I don't think. I made my reservation online, and then arrived at the location to pickup. I used the UHaul app to complete the process. The app was horrible, and I think it actually directed me to the wrong vehicle. There were two vans at the location, one had snow cleared from the vehicle and surrounding area, the other did not. The app assigned the snow covered vehicle to me. I had to climb on the tire to reach the windshield to get all the snow off. When I got in the vehicle and started it, there was very little fuel, and the two rear tires were under inflated. It was a Sunday, so the shop was closed and no gas station air compressor has the capacity to put 80psi in a tire. Your app sucks. All the pictures needed, the interface of it was bad, the overall user experience was bad. I'm really uneasy about you now having pictures of my driver's license. Took way longer and was way more frustrating to get the equipment via the app. Won't rent from UHaul again.
Jeff L
Grand Rental Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Appleton, WI 54914
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Customer Reviews
- 4.5 Average Customer Rating
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Great customer service!!
CHRISTA AYour business was close by, staff was friendly and truck was ready and brought to front door getting harm up.
SANTIAGO FThe price quoted was the price I paid. Plus the staff at a Grand Rental Station were great
TERRENCE FThe location I used was Very polite and professional, will return for any future business!
RYAN R