Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)

1,778 reviews

1350 W Wisconsin Ave   Appleton, WI 54914
(N Mason St)

(920) 993-1251

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(920) 993-1251

1350 W Wisconsin Ave
Appleton, WI 54914
(N Mason St)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Grand Rental has always been top notch anytime I have rented from them.

GLENN U. 
Rating:
2.0

Truck rode very rough! Needs to be taken out of service until repairs are made.

chris K. 
Rating:
1.0

I AM DONE WITH THIS COMPANY!!! I have watched this companies services degrade massively over the last 30 years. My last 5 rentals have not been hassle free from UHAUL. The store I rented from was awesome. The Van was there this time. But the reservation was not made for the correct dates and I had to invest 2 hours to clean up that mess. Almost lost Equipment Availability. The recent Security Breach is the last straw. Your CS and phone Centers are full of lazt

Micheal M. 
Rating:
5.0

I keep coming back to this location because I've always been pleased with their service.

Michael C. 
Rating:
3.0

Should get some accommodation for over filling gas. I watched the tank as I was filling but needle jumped at ahalf to way over. Not the trucks fault, but cost me like $15 extra. So coupon or somehing would be a legit accommodation. Used uhaul twice in one moth.

Jared Y. 
Rating:
4.0

I had a terrible time with the scheduling online and the scheduling staff. My location for pick up was changed multiple times causing unnecessary stress upon me.

Kimberly H. 
Rating:
5.0

The cab needs a good wipe down but otherwise everything was great.

angela P. 
Rating:
5.0

We have rented a couple times I. The past mo th and have been more than pleased. ThAnk you!,

david M. 
Rating:
5.0

Customer did not leave a comment.

Norman T. 
Rating:
5.0

They went above and beyond getting me a truck when the van I reserved wasn't returned in time. Awesome service!!

Robert B. 
Rating:
5.0

Sarah assisted me and was beyond helpful! I highly recommend their location and services!

Shelby J. 
Rating:
5.0

The ramp was not attached when removing it from the vehicle to place it on the ground it fell off of the truck and dropped onto my left toe is left toe smashing it and breaking the bone.

AARON D. 
Rating:
5.0

Renting a pickup was very fast and easy. I'll be back!

matthew K. 
Rating:
5.0

Customer did not leave a comment.

gary C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
4.0

The reservation process was a bit confusing, having never done this before. I had chosen a location that was a gas station down the street. But when you clicked into the reservation it showed the actual reservation of a rental place on an entirely different street.

Nathan A. 
Rating:
5.0

Customer did not leave a comment.

Gabriell H. 
Rating:
5.0

Customer did not leave a comment.

Michele H. 
Rating:
5.0

Make sure the cab part of the truck. There were plastic bottles left in the cab part of the truck.

Britany H. 
Rating:
5.0

Customer did not leave a comment.

Jerry Z. 
Rating:
3.0

The vehicle was full of long white dog hair. The guy who took care of the transaction was, in my opinion, unhelpful and almost rude. This is not a customer service based company. I had the vehicle for less than 2 hours and I ended up paying over $50 dollars and I'd expected to pay about 30 or so. I probably won't be returning for service.

Tia S. 
Rating:
4.0

Customer did not leave a comment.

kris R. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Dakoda S. 
Rating:
5.0

The gas tank was only 1/4 full. Had to fill up right away because I was headed to Wausau to move my daughter back to Appleton.

Sherry N. 
Rating:
5.0

Nothing could be improved, everything went smoothly and the people at the store were more than helpful. My son suddenly found out his new place was available to move in THAT DAY, with no warning and no advance planning. It could have been a nightmare but we were able to get a nice truck on very short notice with no hassle and everything was great. It made the move a lot less stressful. The guys even found a dolly when there didn't seem to be any available, and that was huge because the place has the longest hallway I've ever seen. The dolly was a lifesaver.

Angela C. 
Rating:
5.0

the truck needs the wheel balanced. very shaky ride. felt dangerous to be on the hwy.

bob S. 
Rating:
5.0

Customer did not leave a comment.

Mary N. 
Rating:
5.0

Customer did not leave a comment.

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
3.0

On-line check in. Have option to submit photo ID /info ahead of time. Dolly wasn't in the truck, had to go in and request one.

Lindsey T. 
Rating:
5.0

Customer did not leave a comment.

Vanessa P. 
Rating:
5.0

Customer did not leave a comment.

Norman T. 
Rating:
5.0

Grand Central Rental in Appleton saved my project by having a pickup truck available exactly when I needed it. Thanks!

Byron D. 
Rating:
5.0

Customer did not leave a comment.

stephen S. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Katie M. 
Rating:
5.0

Customer did not leave a comment.

Mercedes M. 
Rating:
5.0

Try to find out why the website didn't agree with "my location"

David P. 
Rating:
5.0

Nice new truck nothing bad to say. People who work there are nice and friendly

debra K. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

Julia G. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

What was the environmental fee charged for?

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Stacy K. 
Rating:
5.0

The loading ramp was a little too steep.

Brian H. 
Rating:
5.0

Friendly and efficient team

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Josh N. 
Rating:
5.0

They didn't;t have all the pads that I needed and ordered but we made due with what they had. I was not charged for what they did not have.

Christopher K. 
Rating:
5.0

Very easy to rent and return

Erin A. 
Rating:
5.0

Customer did not leave a comment.

rocky H. 
Rating:
5.0

Customer did not leave a comment.

Misty B. 
Rating:
5.0

Customer did not leave a comment.

gary C. 
Rating:
4.0

Customer did not leave a comment.

Rickey F. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
3.0

I have not been refunded my remaining balance.

James H. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

all went well, no suggestions

Diane D. 
Rating:
5.0

Customer did not leave a comment.

Shannon T. 
Rating:
5.0

Customer did not leave a comment.

Martha M. 
Rating:
3.0

Store was closed when I dropped of the rental unit, had to use the website link for completing the drop off.

Anthony O. 
Rating:
5.0

Customer did not leave a comment.

craig B. 
Rating:
5.0

The man I talked to on the phone twice when I booked the truck, I think his name was Jay, was very helpful in booking it and helping me find movers.

Jeffery G. 
Rating:
5.0

Customer did not leave a comment.

HURLEY W. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Lynn O. 
Rating:
4.0

Customer did not leave a comment.

AUSTIN K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Perfect!!!

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Sherry N. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Very professional, no changes warranted.

steven C. 
Rating:
4.0

Customer did not leave a comment.

Rachelle B. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
1.0

I never requested insurance of $40 or more remove the payment of $40 or more

Christopher S. 
Rating:
3.0

Customer did not leave a comment.

Kathy S. 
Rating:
4.0

Customer did not leave a comment.

ERIC L. 
Rating:
5.0

Please Improve the app and off hours experience. I registered everything in advance. Then had to have phone calls made to additional people before I could pick up my rental. Multiple phone calls for that. All that should have been asked for when I reserved it.

Jeffrey Michael O. 
Rating:
4.0

Customer did not leave a comment.

Kristy H. 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Friendly staff and quick service.

James K. 
Rating:
4.0

The truck I used could use some new shocks:)

Lee A. 
Rating:
5.0

Customer did not leave a comment.

AARON B. 
Rating:
2.0

I picked up the truck and as I started driving something was banging around in the back. When I got to the furniture store where I was picking up my new furniture I opened the back and the floor was covered in blow in insulation and the dolly was rolling around in the back. When I called to tell them so I wouldn't get charged for cleaning or the dolly it was like I was putting them out.

William R. 
Rating:
4.0

Everything was good and went smoothly. The only negative part of my experience was having to drive further than originally planned (Appleton instead of Hilbert) due to the location being closed for the holiday weekend; so that increased my total cost.

Megan G. 
Rating:
4.0

Very helpful,very professional .would recommend this place to anyone

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Nothng you were all great. I like to deal locally and not happy with the 800 #.

JULIE D. 
Rating:
5.0

Customer did not leave a comment.

Trevor L. 
Rating:
5.0

Show a picture of the Dropbox on your desk

Judy Z. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Grand Rental Station is absolutely awesome in customer service and the ease of renting a U-Haul, especially in short notice. There's nothing to improve on!

Mary Jo S. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Megan C. 
Rating:
5.0

Great service, but the rental truck needed a good interior cleaning

Jon K. 
Rating:
5.0

Customer did not leave a comment.

AARON N. 
No reviews have been submitted for this location.

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