Customer Reviews for Grand Traverse Self Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Everything seemed alright for the most part. My one complain is I needed a regular dolly and none were available. It made my move much harder not having a regular dolly available. I dropped my belongings a few times using the appliance dolly because the lip wasn’t big enough. The truck seemed clean. The windshield was taped up and the side of the truck wasn’t marked where there was possibly some damage. But it worked just fine for the move. I was sent to a different location to pick up the truck which was fine but couldn’t understand why it couldn’t have had the correct dolly I asked for. It also only had a little over a quarter tank of gas which adds extra miles where I was limited. Originally I was told it was unlimited when I called the u haul hotline. Then told I only had a little over 300 miles I could go. The regional manager I spoke with added a little bit more thankfully. I had called back to verify I didn’t have to be concerned about mileage from getting lost or having to go back and forth to the storage location if I didn’t have any help. I wish they were more clear about what the mileage was but in the end it worked out. That’s not the fault of the worker at the flint location. The flint regional manager I believe I spoke with put my mind at ease in regards to that. My only issue was the dolly not being available.

Rating:

5.0

Thanks so much

Rating:

5.0

Maybe a dolly in the rear

Rating:

2.0

Limited space to park trucks.

Rating:

1.0

Never gave me my doolie and still charged me for it. Never using this place again.

Rating:

5.0

No complaints

Rating:

3.0

U-Haul should stock the location with moving blankets and other moving needs. My reservation was moved to this location and when I specifically asked about the blankets I was assured the moving blankets I had reserved would be there with the truck. When we got there I was informed that U-Haul had never stocked this location with blankets or any other moving supplies. The lack of moving blankets really affected the protection of my furniture for this out of state move. If moving blankets were reserved my reservation should have been moved to a location that could provide them, or the blankets should have been delivered to this location so they would be there as U-Haul committed to.

Rating:

1.0

Our Uhaul was filthy when we picked it up. There was clumps of mud on the floor and mud all over the doors. The center console had garbage and spilled pop on the cup holders. I have taken photos for reference. Broken windshield wiper and burned out headlight. We had to have roadside service come and fix things before we could even start our trip. Once we arrived on Colorado, our movers did not show leaving us to unload our belongings ourselves. I have called Uhaul and they told me to file a formal complaint once I returned our truck. I would appreciate a phone call from a representative to discuss this matter. Thank you for your prompt attention.