Customer Reviews for Grandville Central Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grandville Central Storage

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mark b. | Overall Experience |
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Convenient, clean and affordable. Thank You.

Tyler D.
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Customer did not leave a comment.

Richard G.
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The lack of professionalism in the employee was disappointing. We got extra equipment from the location & he pointed across the room at what we needed rather than helping gather it. Also, in regards to COVID 19 - no mask was worn by the employee or any other consideration for customer safety.

Ted H.
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Customer did not leave a comment.

Enrique C.
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Customer did not leave a comment.

Andrew W.
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The employees working the desk were friendly and accommodating, but did not seem certain about that location being my specific location. There was a lack of clarity on the drop off location. I was told in Rochester to drop off at the Wyoming, Mi site (they needed the car dolly) and that the paperwork would have the address. The paperwork said Grandville, Mi was the drop off, but no specific address was listed. I called the Grandville, Mi office. They told me to just drop it off there, so I did.

Kirk D. | Overall Experience |
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Customer did not leave a comment.

Sean R.
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Jack was great. He did everything he could to be helpful and make life easier for us. I would definitely recommend this U-Haul location to anyone and use them again.

Robert L.
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Customer did not leave a comment.

Dulce A.
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Efreen M.
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Very respectful and polite

BRADLEY EDWARD S.
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Customer did not leave a comment.

John K.
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Used a trailer for a day, equipment was clean and good as expected

patrica W.
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Thomas S.
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Ken H.
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Rose W.
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James H.
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Jeff B.
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Josh was pleasant and helpful when arranging for rental. He explained options and helped us make the best choice for our moving need. The process went smoothly from pick-up to return.

RAYMOND ELLIOTT B.
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Customer did not leave a comment.

RAYMOND ELLIOTT B.
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Colleen B.
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Scott G.
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Brenda G.
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Not a thing

Malcom B.
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Fast check out and turn in very friendly

Ryanpatrick D.
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Actually be present when during posted office hours. I was unable to unhook my trailer and no one was present to assist. I showed up during open hours. Very disappointed.

James W.
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Josh was great. I will definitely be back. Thank you.

Adam D.
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Very friendly and helpful people at the location, but U-Haul's endless pitching of add on services and products during rental application is super annoying.

Mariah S.
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Customer did not leave a comment.

David O.
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Karyn C.
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Martin B.
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Angela W.
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Michael G.
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Hire more people like the two young men at the Grandville location. Very helpful young men!

James B.
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Customer did not leave a comment.

STEVEN PHILLIP B.
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Customer did not leave a comment.

CHRISTOPHER MARS B.
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Daniel C.
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Craig K.
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Gary W.
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Michael M.
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Jennifer V.
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I was shocked when I opened the truck at the storage unit to find there were no straps to secure furniture. I assumed that was a normal thing trucks came with. If it's not I would suggest your customer service person make a routine inquiry if those need to be added. Other than that everything was great about my experience.

Christopher M.
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I wasn't sure where to park, but otherwise good.

mike S.
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Great to work with, drop off was a breeze

Cynthialynn K.
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Customer did not leave a comment.

Richard G.
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Maintaing a wide selection of equipment.

Kimberly N.
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Customer did not leave a comment.

Duanej M.
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Kathleen M.
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Stephen R.
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Connect the chains correctly and or use the correct length chains

Timothy D.
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Doing great gents!

Ryan P.
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Customer did not leave a comment.

Jason B.
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Josh is available and ready to help. He easily extended my trailer contract without any concerns. I appreciate his customer service.

Stephen S.
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It could have been a great day if the computer system wasn't down. The young fellow that took care of me was very helpful and reassuring.

Danny G.
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Customer did not leave a comment.

Schayna P.
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Mark J.
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Mark C.
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Location was not easy to find without using Google Maps

Maurice Z.
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Customer did not leave a comment.

Gary H.
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The customer service at this location is over the top, they are knowledgeable, friendly and helpful. They have gone above and beyond helping and working with me to meet my needs. Not only am I a returning customer, but will continue to be so for all my truck and trailer needs.

Christine B.
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The man( jim) was condasending, rude and overall not polite. I will not return to that location.

DOUG W.
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Both Jack and Josh were accomodating and 5 star customer svc oriented! Thanks alot guys! Doug.

Nancy G.
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Customer did not leave a comment.

DeMarquis H.
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I really enjoy the ease of access the app provides in picking up the truck.

jane M.
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Customer did not leave a comment.

Ethan B.
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David W.
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Management was professional and courteous. Equipment was clean and ready to go. Thanks!!

Daniel A.
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The communication with the chat when I was picking bio the vehicle was terrible. It took over 30 minutes. I was very disappointed in that part of the process.

Susan S.
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Very Friendly and No Issues... would highly recommend this location.

Karen M.
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Jack was awesome - he made sure I had everything I needed for the move and was very timely and courteous. I really appreciate his efforts!! Thank you Jack!

Jason B.
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Great service!!! Never have to wait.

Terri E.
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Customer did not leave a comment.

Tom G.
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Cheryl S.
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The representative was great! I think there is too much paperwork (digital) or just too many steps.

Tina P.
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Best counter service .........did everything , even things not asked for! FRIENDLY !!!! Thank you ..........

Jason B.
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I rent trailers often from Grandville Central Storage. The convenience and cost are much better than owning my own trailer and trying to determine where to put it and how to maintain it.

Jason B.
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Always the best service at Grand Central Storage Uhaul. Rented a trailer the other day that I was running late to pick up and I was able to talk to Jack to make sure I could still honor my contract. He was understanding with being late, and made my day.

KEVIN M.
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I rented 2 trucks over 4 days and both were amazingly detailed....something I never see at other Uhaul locations. GREAT PERSONAL SERVICE!!!

Ashley M.
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Customer did not leave a comment.

KEVIN M.
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Customer did not leave a comment.

Patricialynn S.
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Jack is great to work with. I always recommend people to go to this location.

Jason B.
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My experience at Grandville Central Storage is always top notch. I rent a truck or a trailer at least once a month and I have never had an issue. The equipment is always clean. There is never a wait. They are ready to help the moment I walk in the door. Jack, the manager, is the go to person that knows what it takes to help his customers.

Mike H.
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Fantastic as always

Dean V.
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Customer did not leave a comment.

scott B.
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Customer did not leave a comment.

Christine E. | Reservation |
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It was clean and well maintained. Everything fit in the storage unit and was easy to move in.

Nico V. | Reservation |
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I think it is extremely unethical for you to hold my $7 for a review of a storage unit and I highly recommend that you change it.

Amanda W. | Reservation |
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Very clean space, very friendly staff. I would recommend to a friend.

Tyler L. | Reservation |
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Super friendly service and the units look in perfect condition. The owner answered every question I had and was very communicative. I would highly recommend.

Paul C. | Reservation |
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The facility IS VERY CLEAN

RC LASER W. | Overall Experience |
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Jack was pleasant to work with and he was very accommodating and easy to work with.

MITCHELL M. | Overall Experience |
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PERFECT 3 year rental under Jacks care

Danielle O. | Overall Experience |
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Jack is great and he was always very helpful.

Michael H. | Reservation |
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Very Easy Lease and move in.

GERALD S. | Overall Experience |
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Always clean inside and out. After 3 years in storage there was NO infestations! Not even 1 spider web on furniture! Amazing. Thank you Jack!

Anna P. | Reservation |
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We went to another location to get the Uhaul free month as advertised. This comment was made for the refund.

Michele B. | Reservation |
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Nice place

JESSICA H. | First Impressions |
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I am exceptionally pleased with the kind,courteous service I received from Hope, at your Grandville center. She is very knowledgable,friendly.

STEVEN P. | First Impressions |
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Facility is top notch but tries twice to enter 4 digit passcode for secure door entry without success.

SHERI A. | First Impressions |
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Very clean, nice people, easy to access.

No reviews have been submitted for this location.

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