Having issues with Uhaul bc we had a one way rental from MI to MA and now we are being told that our contract was for an in town rental and are being charged for a wrong location drop off. I contacted Uhaul and spoke to 2 agents on the day of pick up to reconfirm a one way rental before we left with the equipment and was told by both agents that we had a one way rental and no one was sure why I was seeing an in town rental. I have again contacted Uhaul to try to remedy this matter as we now have a $300 bill and am waiting for a manager to contact me in regards to this mess. I use Uhaul for 99% of my moves which is quite often and have never had such a cluster to deal withKrista A.
Customer Reviews for Richter Self Storage Of Grandville
(U-Haul Neighborhood Dealer)
Grandville, MI 49418
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 1 pm
- Sun: Closed
Special Operating Hours
- 10/23/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.vicki M.
Everything went smooth and hassle free!Eugene R.
Customer did not leave a comment.Kenneth C.
We had a great experience. The app locked up on me, but still made the reservation. Something locked up in the computer system and wouldn't release the reservation. But after the Uhaul made a phone call, all was straightened out and we had a flawless move. Thank youDelia S.
Best u haul I've ever been to.Robert Z.
There was a little confusion for me in returning the truck because the ap wasn't working correctly, but when I called Richter a couple days later, they were extremely helpful and got it all sorted.Rodney K.
Customer did not leave a comment.James C.
Customer did not leave a comment.Patrick B.
Customer did not leave a comment.Samuel D.
Customer did not leave a comment.Karen B.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.John B.
Customer did not leave a comment.Scott H.
Driver seat smelled like urineErica C.
Customer did not leave a comment.CHRISTINA CATHER S.
Customer did not leave a comment.Della W.
Customer did not leave a comment.Cody V.
Customer did not leave a comment.Alexandria C.
Customer did not leave a comment.Jorge S.
Customer did not leave a comment.DENISE KAY B.
Customer did not leave a comment.Andrew K.
Josh is awesome! Promote ahead of peers!Anthony W.
Customer did not leave a comment.Kendra L.
Customer did not leave a comment.Ruthann K.
Customer did not leave a comment.Kendalleric S.
People were great, trailer was horribleCHRISTOPHER ALAN M.
The staff at the Grandville location are the absolute best! I wouldn't rent anywhere else. Very pleased with my rentals from Grandville Central Storage.Ricky M.
Customer did not leave a comment.Kenneth E.
Customer did not leave a comment.Ricky M.
The tire shredded on the car trailer on the way to our destination and it threw us off our schedule by 2 hours. The repair response was great but we were told that other tires looked bad but they do not replace them until they blow. That was very disturbing and dangerous. UHAUL should do a better job in maintaining and preventing issues like mine.BRANDON PHILLIP D.
Customer did not leave a comment.ROBERT LEE D.
I wish I knew that the fuel level was less than a quarter tank.Stephen S.
Customer did not leave a comment.Angela Z.
Customer did not leave a comment.GREGG ALAN N.
Customer did not leave a comment.cecil S.
Customer did not leave a comment.Matthew B.
I dropped off through the app so I didn't talk to anyone, or go inside. Very easy drop off!Beth K.
Friendly staff, excellent vehicle, and no surprises.........I can't think of anything you could do to improve. A perfect experience and I will be back.RICKY L M.
No complaints. Time to pickup and drop off were quick. Equipment (trailer) was in good order and worked well.Daniel K.
Quick return and staff were friendly and helpful.DAVID L.
Customer did not leave a comment.Gordon K.
Easy drop off and said he would take care of the trailer issues so the next person didn't have to deal with them.JESSE E.
Customer did not leave a comment.Tyler D.
The lack of professionalism in the employee was disappointing. We got extra equipment from the location & he pointed across the room at what we needed rather than helping gather it. Also, in regards to COVID 19 - no mask was worn by the employee or any other consideration for customer safety.Richard G.
Customer did not leave a comment.Ted H.
Customer did not leave a comment.Enrique C.
The employees working the desk were friendly and accommodating, but did not seem certain about that location being my specific location. There was a lack of clarity on the drop off location. I was told in Rochester to drop off at the Wyoming, Mi site (they needed the car dolly) and that the paperwork would have the address. The paperwork said Grandville, Mi was the drop off, but no specific address was listed. I called the Grandville, Mi office. They told me to just drop it off there, so I did.Andrew W.
Jack was great. He did everything he could to be helpful and make life easier for us. I would definitely recommend this U-Haul location to anyone and use them again.Sean R.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Dulce A.
Very respectful and politeEfreen M.
Customer did not leave a comment.BRADLEY EDWARD S.
Used a trailer for a day, equipment was clean and good as expectedJohn K.
Customer did not leave a comment.patrica W.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Ken H.
Customer did not leave a comment.Rose W.
Customer did not leave a comment.James H.
Josh was pleasant and helpful when arranging for rental. He explained options and helped us make the best choice for our moving need. The process went smoothly from pick-up to return.Jeff B.
Customer did not leave a comment.RAYMOND ELLIOTT B.
Customer did not leave a comment.RAYMOND ELLIOTT B.
Customer did not leave a comment.Colleen B.
Customer did not leave a comment.Scott G.
Not a thingBrenda G.
Fast check out and turn in very friendlyMalcom B.
Actually be present when during posted office hours. I was unable to unhook my trailer and no one was present to assist. I showed up during open hours. Very disappointed.Ryanpatrick D.
Josh was great. I will definitely be back. Thank you.James W.
Very friendly and helpful people at the location, but U-Haul's endless pitching of add on services and products during rental application is super annoying.Adam D.
Customer did not leave a comment.Mariah S.
Customer did not leave a comment.David O.
Customer did not leave a comment.Karyn C.
Customer did not leave a comment.Martin B.
Customer did not leave a comment.Angela W.
Hire more people like the two young men at the Grandville location. Very helpful young men!Michael G.
Customer did not leave a comment.James B.
Customer did not leave a comment.STEVEN PHILLIP B.
Customer did not leave a comment.CHRISTOPHER MARS B.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.Craig K.
Customer did not leave a comment.Gary W.
Customer did not leave a comment.Michael M.
I was shocked when I opened the truck at the storage unit to find there were no straps to secure furniture. I assumed that was a normal thing trucks came with. If it's not I would suggest your customer service person make a routine inquiry if those need to be added. Other than that everything was great about my experience.Jennifer V.
I wasn't sure where to park, but otherwise good.Christopher M.
Great to work with, drop off was a breezemike S.
Customer did not leave a comment.Cynthialynn K.
Maintaing a wide selection of equipment.Richard G.
Customer did not leave a comment.Kimberly N.
Customer did not leave a comment.Duanej M.
Customer did not leave a comment.Kathleen M.
Connect the chains correctly and or use the correct length chainsStephen R.
Doing great gents!Timothy D.
Customer did not leave a comment.Ryan P.
Josh is available and ready to help. He easily extended my trailer contract without any concerns. I appreciate his customer service.Jason B.
It could have been a great day if the computer system wasn't down. The young fellow that took care of me was very helpful and reassuring.Stephen S.
Customer did not leave a comment.Danny G.
Customer did not leave a comment.Schayna P.
Customer did not leave a comment.Mark J.
Location was not easy to find without using Google MapsMark C.