Customer Reviews for Richter Self Storage Of Grandville
(U-Haul Neighborhood Dealer)

147 reviews

2900 Wilson Ave SW   Grandville, MI 49418

(616) 735-2537

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(616) 735-2537

2900 Wilson Ave SW
Grandville, MI 49418

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
1.0

Driver seat smelled like urine

Erica C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA CATHER S. 
Rating:
5.0

Customer did not leave a comment.

Della W. 
Rating:
5.0

Customer did not leave a comment.

Cody V. 
Rating:
3.0

Customer did not leave a comment.

Alexandria C. 
Rating:
5.0

Customer did not leave a comment.

Jorge S. 
Rating:
4.0

Customer did not leave a comment.

DENISE KAY B. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Josh is awesome! Promote ahead of peers!

Anthony W. 
Rating:
4.0

Customer did not leave a comment.

Kendra L. 
Rating:
5.0

Customer did not leave a comment.

Ruthann K. 
Rating:
5.0

Customer did not leave a comment.

Kendalleric S. 
Rating:
5.0

People were great, trailer was horrible

CHRISTOPHER ALAN M. 
Rating:
5.0

The staff at the Grandville location are the absolute best! I wouldn't rent anywhere else. Very pleased with my rentals from Grandville Central Storage.

Ricky M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
5.0

My car loves your controlled environment in winter.

Fred R.  |  Overall Experience 
Rating:
5.0

The tire shredded on the car trailer on the way to our destination and it threw us off our schedule by 2 hours. The repair response was great but we were told that other tires looked bad but they do not replace them until they blow. That was very disturbing and dangerous. UHAUL should do a better job in maintaining and preventing issues like mine.

BRANDON PHILLIP D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT LEE D. 
Rating:
5.0

I wish I knew that the fuel level was less than a quarter tank.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Angela Z. 
Rating:
5.0

Customer did not leave a comment.

GREGG ALAN N. 
Rating:
5.0

Customer did not leave a comment.

cecil S. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
3.0

I dropped off through the app so I didn't talk to anyone, or go inside. Very easy drop off!

Beth K. 
Rating:
5.0

Friendly staff, excellent vehicle, and no surprises.........I can't think of anything you could do to improve. A perfect experience and I will be back.

RICKY L M. 
Rating:
4.0

No complaints. Time to pickup and drop off were quick. Equipment (trailer) was in good order and worked well.

Daniel K. 
Rating:
5.0

Quick return and staff were friendly and helpful.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Gordon K. 
Rating:
4.0

Easy drop off and said he would take care of the trailer issues so the next person didn't have to deal with them.

JESSE E. 
Rating:
5.0

Convenient, clean and affordable. Thank You.

mark b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tyler D. 
Rating:
1.0

The lack of professionalism in the employee was disappointing. We got extra equipment from the location & he pointed across the room at what we needed rather than helping gather it. Also, in regards to COVID 19 - no mask was worn by the employee or any other consideration for customer safety.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Ted H. 
Rating:
5.0

Customer did not leave a comment.

Enrique C. 
Rating:
4.0

The employees working the desk were friendly and accommodating, but did not seem certain about that location being my specific location. There was a lack of clarity on the drop off location. I was told in Rochester to drop off at the Wyoming, Mi site (they needed the car dolly) and that the paperwork would have the address. The paperwork said Grandville, Mi was the drop off, but no specific address was listed. I called the Grandville, Mi office. They told me to just drop it off there, so I did.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Kirk D.  |  Overall Experience 
Rating:
5.0

Jack was great. He did everything he could to be helpful and make life easier for us. I would definitely recommend this U-Haul location to anyone and use them again.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Dulce A. 
Rating:
5.0

Very respectful and polite

Efreen M. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY EDWARD S. 
Rating:
4.0

Used a trailer for a day, equipment was clean and good as expected

John K. 
Rating:
5.0

Customer did not leave a comment.

patrica W. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
4.0

Customer did not leave a comment.

Rose W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Josh was pleasant and helpful when arranging for rental. He explained options and helped us make the best choice for our moving need. The process went smoothly from pick-up to return.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND ELLIOTT B. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND ELLIOTT B. 
Rating:
5.0

Customer did not leave a comment.

Colleen B. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Not a thing

Brenda G. 
Rating:
5.0

Fast check out and turn in very friendly

Malcom B. 
Rating:
1.0

Actually be present when during posted office hours. I was unable to unhook my trailer and no one was present to assist. I showed up during open hours. Very disappointed.

Ryanpatrick D. 
Rating:
5.0

Josh was great. I will definitely be back. Thank you.

James W. 
Rating:
5.0

Very friendly and helpful people at the location, but U-Haul's endless pitching of add on services and products during rental application is super annoying.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

Mariah S. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
4.0

Customer did not leave a comment.

Karyn C. 
Rating:
3.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

Hire more people like the two young men at the Grandville location. Very helpful young men!

Michael G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MARS B. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I was shocked when I opened the truck at the storage unit to find there were no straps to secure furniture. I assumed that was a normal thing trucks came with. If it's not I would suggest your customer service person make a routine inquiry if those need to be added. Other than that everything was great about my experience.

Jennifer V. 
Rating:
5.0

I wasn't sure where to park, but otherwise good.

Christopher M. 
Rating:
5.0

Great to work with, drop off was a breeze

mike S. 
Rating:
5.0

Customer did not leave a comment.

Cynthialynn K. 
Rating:
4.0

Maintaing a wide selection of equipment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Kimberly N. 
Rating:
5.0

Customer did not leave a comment.

Duanej M. 
Rating:
4.0

Customer did not leave a comment.

Kathleen M. 
Rating:
1.0

Connect the chains correctly and or use the correct length chains

Stephen R. 
Rating:
5.0

Doing great gents!

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Josh is available and ready to help. He easily extended my trailer contract without any concerns. I appreciate his customer service.

Jason B. 
Rating:
5.0

It could have been a great day if the computer system wasn't down. The young fellow that took care of me was very helpful and reassuring.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Danny G. 
Rating:
5.0

Customer did not leave a comment.

Schayna P. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
3.0

Location was not easy to find without using Google Maps

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Maurice Z. 
Rating:
5.0

The customer service at this location is over the top, they are knowledgeable, friendly and helpful. They have gone above and beyond helping and working with me to meet my needs. Not only am I a returning customer, but will continue to be so for all my truck and trailer needs.

Gary H. 
Rating:
1.0

The man( jim) was condasending, rude and overall not polite. I will not return to that location.

Christine B. 
Rating:
5.0

Both Jack and Josh were accomodating and 5 star customer svc oriented! Thanks alot guys! Doug.

DOUG W. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

I really enjoy the ease of access the app provides in picking up the truck.

DeMarquis H. 
Rating:
5.0

Customer did not leave a comment.

jane M. 
Rating:
5.0

Customer did not leave a comment.

Ethan B. 
Rating:
5.0

It was clean and well maintained. Everything fit in the storage unit and was easy to move in.

Christine E.  |  Reservation 
Rating:
2.0

I think it is extremely unethical for you to hold my $7 for a review of a storage unit and I highly recommend that you change it.

Nico V.  |  Reservation 
Rating:
5.0

Very clean space, very friendly staff. I would recommend to a friend.

Amanda W.  |  Reservation 
Rating:
3.0

Facility is top notch but tries twice to enter 4 digit passcode for secure door entry without success.

STEVEN P.  |  First Impressions 
Rating:
3.0

Very clean, nice people, easy to access.

SHERI A.  |  First Impressions 
No reviews have been submitted for this location.

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