Customer Reviews for Grants Towing
(U-Haul Neighborhood Dealer)

124 reviews

1025 S Gold   Centralia, WA 98531
(& Summa)

(360) 736-4261

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(360) 736-4261

1025 S Gold
Centralia, WA 98531
(& Summa)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Evan E. 
Rating:
2.0

My wife and I are 70+ years old and had to hook the trailer up by ourselves and it took everything we had in us to lift the trailer up to the hitch ball. This was a towing service location and only one lady there to sign us in and help us which most of the time she was on the tow service radio .

George V. 
Rating:
5.0

Everything went smoothly!

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
4.0

Customer did not leave a comment.

Joe J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
1.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Friendly great people!! I would highly recommend!!

James M. 
Rating:
4.0

Customer did not leave a comment.

DARLENE ELLEN A. 
Rating:
3.0

Customer did not leave a comment.

Tony G. 
Rating:
1.0

Customer did not leave a comment.

john T. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Nothing it was great

THAD S. 
Rating:
4.0

Customer did not leave a comment.

Jean S. 
Rating:
4.0

Customer did not leave a comment.

susan S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Make sure it is clean and ready before renting it out to the next person

Patricia G. 
Rating:
2.0

Improve sytem

Rolando F. 
Rating:
5.0

Customer did not leave a comment.

Smokey P. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
1.0

This is a very small location with not enough room to maneuver a vehicle and trailer. Equipment was parked in the alley next to the location. The office is small and dingy. When I picked up equipment, the office clerk was the only person there and her two children were there sitting on the couch. That does not portray a professional atmosphere. No one assisted me in hooking up the trailer or ensured that it was hooked up safely and the lights worked, etc. Not inspecting the equipment can open Uhaul up to significant liability issues.

Joel M. 
Rating:
5.0

I was really impressed with the effort given by the person at the store when I called from Arizona to make arrangements to pick this up on my way to Bellingham. She assured me it would be taken care of and then followed up several days later to confirm that my trailer would be ready. And when I got there it was ready to go and she promptly helped me with the paperwork and get back on the road. That and a great attitude really made the experience perfect. Especially when you've been on the road for days and are completely worn out. Great customer service and a smile can go a long way. Thank you!

dave C. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Coy M. 
Rating:
3.0

Customer did not leave a comment.

Kim K. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

That trailer tongue is very heavy. Some sort of wheeled jacking device would make things easier. Thx

michael W. 
Rating:
5.0

Customer did not leave a comment.

CAROL T. 
Rating:
5.0

Great friendly service

David V. 
Rating:
3.0

Back roll up door was hard to latch

jerry J. 
Rating:
4.0

Wish I was told if I returned to the place I rented I would have saved $45

Barry W. 
Rating:
4.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

donna L. 
Rating:
3.0

The location I rented from was nice. The guy working there was really helpful. Unfortunately the truck I rented ended up leaking. But the employee was very nice and quick to respond to my problem.

CASSANDRA L. 
Rating:
3.0

Customer did not leave a comment.

SHARON T. 
Rating:
5.0

Nothing

Richard E. 
Rating:
5.0

Customer did not leave a comment.

JILL P. 
Rating:
5.0

Customer did not leave a comment.

Pamella K. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

The office was very unkept and looked disorganized. However, the customer service was excellent! I would go back and recommend this location to anyone! Really friendly too.

Monica G. 
Rating:
5.0

Lisa was a great help. She offered anything that we needed and even made a fresh pot of coffee.

LYNNDA M. 
Rating:
5.0

Customer did not leave a comment.

KIWI L. 
Rating:
5.0

Customer did not leave a comment.

tracy P. 
Rating:
3.0

I was just using my debit card for the deposit. He charged the whole thing to my card and the other location could not reverse it. My son was paying by credit card on the other end. I'm out the money and still need to rent another uhaul for my final move. This may be delayed because of this. I am very upset. My son did not have cash to give me and this was not an expense I could afford at the time. They basically screwed me

Joan B. 
Rating:
4.0

The only issue I had was when we went to return the truck before their closing g time of 5 pm they were closed and no answer on the phone or voice mail. We called another uhaul and they told us to lock the truck and drop the key in the drop box. I was very uncomfortable with this but that's what we had to do.

marta M. 
Rating:
5.0

Customer did not leave a comment.

Ron G. 
Rating:
5.0

Great customer service!!!

KIWI L. 
Rating:
5.0

Customer did not leave a comment.

KIWI L. 
Rating:
3.0

Customer did not leave a comment.

CODEE L. 
Rating:
3.0

I would have preferred to pick up from Grant's Towing in Chehalis like it said I could online when I reserved the trailer. The Centralia location was out of the way for me and not that easy to access. People were very friendly and good to deal with.

Melody B. 
Rating:
3.0

The gal in the office was awesome- very friendly and she went over all the paperwork thoroughly- I would definitely do business again!

Andrea P. 
Rating:
3.0

Dont know. Dropped it off after hours and the tow truck driver took the keys.

JASON K. 
Rating:
5.0

NO WAITING IN LINE, THE CUSTOMER SERVICE RECEIVED VERY CLEAR AND HELPFUL AND EXPLANATORY! THANK YOU VERY MUCH!

SABRINA A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

Staff on premises did not know how to unload or unhook the trailer attached to the truck. I had to figure it out. I believe I should receive a rebate for my troubles.

GREG W. 
Rating:
5.0

Customer did not leave a comment.

BILLIE F. 
Rating:
4.0

Customer did not leave a comment.

SUSAN M. 
Rating:
2.0

The driver seat belt was jammed and would not function.

RODNEY M. 
Rating:
5.0

Customer did not leave a comment.

SARAH A. 
Rating:
5.0

Customer did not leave a comment.

MARC S S. 
Rating:
1.0

Very rude. Made me unhook the trailer by myself and I have a bad back..

DUSTIN K. 
Rating:
5.0

She was very friendly and helpful. I would defiantly use them again

MITCH H. 
Rating:
5.0

Working with Lisa had been very helpful. She helped with setting up my rental and with the return of it. The customer service was great and I felt very welcome there. Thank you for all the help.

ERIC A. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP A. 
Rating:
4.0

Customer did not leave a comment.

MARYLOU G. 
Rating:
3.0

Customer did not leave a comment.

DICK D. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

HEIDI S. 
Rating:
4.0

Customer did not leave a comment.

jeff B. 
Rating:
3.0

Store hours stated closing at 2PM on Saturday's. Arrived at 1:05PM to find store locked up. Note on the door said to come around back, gate was locked. No one was present. Several notes were posted on windows and doors very confusing. I called another location for instructions. No assistance to drop the trailer, as there was no help on-site or Jack on the trailer. I had to call friends to assist as I am handicapped with a heart condition.

GREGORY P. 
Rating:
4.0

Staff. helpfull

donna S. 
Rating:
2.0

Customer did not leave a comment.

DAVID AND CHER A. 
Rating:
1.0

The drop off location was in the street, parking was difficult.

ken W. 
Rating:
5.0

Customer did not leave a comment.

Carrol C. 
Rating:
3.0

This is a satellite drop off in CENTRALIA... We dropped off vehicle at 5:00 AM ... so, we saw no one.. Did call the GRANTS TOWING number about 9:00AM to verify that the truck and dolly were received back into the UHAUL system...That was a great conversation.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

DERRILL O. 
Rating:
2.0

we had to drop off on sunday and they were closed and so little places to park u haul truck.

JUDY Z. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
2.0

Truck leaked and got my stuff wet. Very disappointed.

Joel C. 
Rating:
5.0

Nothing at all. Lisa was our first contact U-Haul representative and helped to arrange our reservation and was there when it was all over, making the return professional and courteous . Lisa's great! Better keep her around!

BRUCE J M. 
Rating:
5.0

Checkout person was friendly and very helpful

Stan M. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

The staff went out of their way to work with me in every way. Kind professional and very pleasant to work with. Truck was as easy to drive as a car. AAA+ experience. thanks again, we will be back again and recommend you to everyone we know!

MATT H. 
Rating:
3.0

Customer did not leave a comment.

DOUG M. 
Rating:
5.0

Customer did not leave a comment.

Nancy I. 
Rating:
4.0

Lisa was very helpful.

Blase S. 
Rating:
5.0

Customer did not leave a comment.

MELVIN N. 
Rating:
4.0

Great customer service, agent was friendly and helpful. Truck could use a new set of tires... but our short trip was pleasant and uneventful.

STEFAN P. 
Rating:
3.0

Dropped off after closing at 2:00 PM on a Saturday. I checked with them Monday and all was ok. They got the truck, keys, contract and the truck was clean and had the proper amount of gas in the tank. I nee a copy of the contract, please.

Greig T. 
Rating:
5.0

I want to thank Lisa for being courteous and leaving a message she would be out of the office at the appointed pick-up time for my trailer rental. Otherwise, I would have got to the office and waited an hour.

DAVID P. 
Rating:
5.0

Send your customers to their location!! And thank Miss Kathy!

LISA M. 
Rating:
5.0

Customer did not leave a comment.

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
3.0

Customer did not leave a comment.

KARI R. 
Rating:
5.0

cost way to much total for a 70 mile move was 225

KRIS Z. 
Rating:
5.0

The clerk at one store had left for an appointment, but an employee recommended that I call their other store to rent a car dolly. I called and the clerk at the other store was able to rent the dolly to me over the phone. I was VERY pleased and would rent from this location again.

LUCAS R. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
1.0

The office was one of the dirtiest offices I have ever seen. I used the bathroom and it was so dirty it made me sick. I used it because I couldn't wait to find another. The woman on duty was very nice and the truck was clean but the site is not a good representation for U-Haul.

CAROL S. 
Rating:
3.0

Should make note in website that 10 ft box does not come with a ramp. Thanks

DALLAS D. 
No reviews have been submitted for this location.

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