Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We made a telephone reservation and this was not the location we desired for pick up. Uhaul called us the day prior and changed our location pick up to a location that was out of our way. This added time and mileage to our move.
Kelly B.
Rating:
4.0
Customer did not leave a comment.
Amy H.
Rating:
5.0
Smooth in, smooth out, no problems, no worries.
Kenn B.
Rating:
4.0
Customer did not leave a comment.
Jesse D.
Rating:
5.0
Customer did not leave a comment.
Christopher M.
Rating:
4.0
Easy pick up. Gravert's made sure we had what we needed.
DEAN B.
Rating:
4.0
Customer did not leave a comment.
Angel R.
Rating:
5.0
Customer did not leave a comment.
Jasmine S.
Rating:
5.0
Customer did not leave a comment.
JULIE R.
Rating:
5.0
Customer did not leave a comment.
Richard R.
Rating:
5.0
Customer did not leave a comment.
Hifzur R.
Rating:
5.0
Customer did not leave a comment.
Nathan W.
Rating:
5.0
They didn't appear concerned that the mirrors were not working.
Ruth L.
Rating:
5.0
Customer did not leave a comment.
Syvetta O.
Rating:
4.0
Customer did not leave a comment.
Luke W.
Rating:
5.0
Service is exceptional and pickup of truck and return oft ruck was very easy.
Jeffrey J.
Rating:
5.0
Customer did not leave a comment.
Stephnie T.
Rating:
5.0
Customer did not leave a comment.
Scott L.
Rating:
5.0
Customer did not leave a comment.
DENNIS CARL M.
Rating:
5.0
Customer did not leave a comment.
Jarrod K.
Rating:
5.0
Customer did not leave a comment.
Artoria S.
Rating:
5.0
Customer did not leave a comment.
Alexander G.
Rating:
5.0
Customer did not leave a comment.
RACHEL D.
Rating:
1.0
Customer did not leave a comment.
NICOL S.
Rating:
4.0
Customer did not leave a comment.
James M.
Rating:
1.0
truck was never cleaned before I picked it up, even last cust. receipt was left in vehicle, would not give me an instore receipt. I returned it in the condition I received it in. I only hauled a recliner chair and small dresser and had the gull to charge me 25.00 clean up fee.They charge the fee and do not clean the fee. I am callind the last customer
RICHARD G.
Rating:
3.0
I was told I needed to drop off my rental truck by 10 AM when I had rented it for 2 days. When returning the truck I was told by the employee I was good to go. Then I receive an invoice by email that had several upcharges. I spoke with customer service with zero regards for any of the inconveniences U-Haul created. I use U-Haul frequently, but that may come to an end now.
Christopher G.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER T.
Rating:
5.0
Did a great job
Shawn D.
Rating:
4.0
Customer did not leave a comment.
Brian H.
Rating:
5.0
Customer did not leave a comment.
JEFFREY S.
Rating:
2.0
Customer did not leave a comment.
Madeline V.
Rating:
5.0
A
Steven A.
Rating:
5.0
Customer did not leave a comment.
Michele W.
Rating:
4.0
It's all good
Elaine P.
Rating:
5.0
Customer did not leave a comment.
john S.
Rating:
4.0
Nothing. Pick up was quick and easy
Robert T.
Rating:
3.0
Hard to find, saw another trailer in alley,that was the only identification.
Burton W.
Rating:
4.0
Nice job. The manager on duty did an excellent job getting me all set up and hooking up the trailer for me. Thanks!
steve S.
Rating:
5.0
Customer did not leave a comment.
David L.
Rating:
4.0
Customer did not leave a comment.
Sheri L.
Rating:
4.0
Customer did not leave a comment.
Dawn B.
Rating:
4.0
None
kevin H.
Rating:
4.0
Customer did not leave a comment.
dan B.
Rating:
5.0
Customer did not leave a comment.
Codi O.
Rating:
5.0
Nothing. These guys were great!
Elton S.
Rating:
4.0
Customer did not leave a comment.
Steven P.
Rating:
3.0
Customer did not leave a comment.
Paulette M.
Rating:
5.0
I was greeted as soon as I walked in the door. Everything was handled quickly and I was out the door in good time.
Tim T.
Rating:
5.0
Very quick and easy process.
cari R.
Rating:
4.0
Customer did not leave a comment.
MATT M.
Rating:
3.0
Was closed and wasn't sure where to return truck . Better info would be helpful . Found alley in back . Not well marked
Cheryl H.
Rating:
4.0
Customer did not leave a comment.
Alexis M.
Rating:
2.0
Customer did not leave a comment.
Stuart C.
Rating:
5.0
Customer did not leave a comment.
Kaitlyn W.
Rating:
3.0
the equipment was not swept out,
the pads I rented smelled of deisel fuel
to exit the facility i turned left out fo the parking lot and then tried to turn left on to the street which was very very tight - the facility shuold warn people
BRIAN G.
Rating:
4.0
Customer did not leave a comment.
Darwin B.
Rating:
4.0
The call center isn't very friendly and had my reservation all messed up. I called for a 1 way 10 ft moving truck to b picked up in Davenport, Ia and dropped off in coralville, Ia and when I arrived to p/u truck I was told the truck had to b brought back to Davenport same day and to get the truck I needed I would have to go to a different location. Communication is very important
Barbara S.
Rating:
5.0
Customer did not leave a comment.
KIM D.
Rating:
5.0
Customer did not leave a comment.
Brian B.
Rating:
5.0
Great friendly people
Jim K.
Rating:
5.0
Customer did not leave a comment.
Andy B.
Rating:
1.0
Customer did not leave a comment.
Richard S.
Rating:
4.0
Customer did not leave a comment.
Dennis M.
Rating:
1.0
Customer did not leave a comment.
Valarie S.
Rating:
5.0
Customer did not leave a comment.
Jeffrey S.
Rating:
3.0
Not open when returned truck
Ray R.
Rating:
5.0
FRIENDLY, ;VERY PATIENT AND CENTRALLY LOCATED
Jim F.
Rating:
3.0
This is a terrible choice for a U-Haul location. The equipment is located in an extremely crowded space in an alley. Extended cab trucks are almost impossible to hook up to a trailer and it takes multiple attempts to get a trailer out of it's parking space without damaging other equipment.
Tony T.
Rating:
5.0
Customer did not leave a comment.
SHERi M.
Rating:
5.0
Very friendly service. I will go back.
John S.
Rating:
5.0
No improvement necessary highest marks
RICHARD O.
Rating:
4.0
Customer did not leave a comment.
Kim B.
Rating:
5.0
Customer did not leave a comment.
Jeff P.
Rating:
4.0
I was contacted multiple times by U-Haul staff about changes in reservations and various issues. It was more stressful than it should have been.
Jordan K.
Rating:
5.0
Customer did not leave a comment.
Stefani M.
Rating:
5.0
Customer did not leave a comment.
bill R.
Rating:
2.0
Customer did not leave a comment.
Addison B.
Rating:
2.0
It was hard to find the drop off location since it was in the alley. I am not yet familiar with Davenport
elizabeth K.
Rating:
1.0
Equipment was unsafe for long distance travel yet they had no problem sending me on a 10 hour drive with a completely bald tire
MORGAN B.
Rating:
5.0
Customer did not leave a comment.
Mark T.
Rating:
5.0
Customer did not leave a comment.
Tyler D.
Rating:
4.0
The guys at Graverts called to let me know they were closing. They hung around until we could get there. Of the three UHaul places I dealt with that day in the Quad Cities, they were the ONLY ONES who gave customer service. The regional equipment manager, Dee, was rude, aggressive, and down right unpleasant, unhelpful, and should not be in customer service. I would never use UHaul again if I had to deal with people like her.
Kristin H.
Rating:
5.0
Customer did not leave a comment.
David B.
Rating:
5.0
Customer did not leave a comment.
Mary K.
Rating:
5.0
Everyone there was great!
SHERRY B.
Rating:
5.0
Will use this location again! Excellent service and helpful!
