Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very great staff and Truck was well maintained and clean. Highly recommended.
BRANDON B
Rating:
5.0
Customer did not leave a comment.
NICKOLAS P
Rating:
3.0
I did not receive the dollys but we're charged
Ciara S
Rating:
5.0
Customer did not leave a comment.
Karen S
Rating:
5.0
Customer did not leave a comment.
James G
Rating:
2.0
Low tire light came on 7 blocks away. Called them and they said it was a bad sensor. Once I got to storage unit noticed tire look low. The wonderful U-Haul in Bettendorf found tire to have 50psi instead of the 80 psi it should have had. Bettendorf U-Haul checked tire over for me. The truck should have been checked before leaving Davenport facility. Could have stranded to older ladies in the highway.
Janet S
Rating:
5.0
Customer did not leave a comment.
James L
Rating:
5.0
Very nice 👌 thanks
BENITO R
Rating:
3.0
I tried to get a 15’ truck from a location near my home but instead was offered a 10’ from this location that was less convenient. I made my reservation a week early.
Scott D
Rating:
4.0
Very friendly service. It wasn’t an easy experience. Thanks.
ERIC G
Rating:
5.0
Customer did not leave a comment.
Pa N
Rating:
5.0
Customer did not leave a comment.
Shanaea T
Rating:
5.0
Super easy process and will do again from this location and drop off
Luis G
Rating:
4.0
The truck we rented had a very small amount of food on the floor and in at least one of the compartments in the csb. Which we didn't mund because we were initially only going to have the truck for a few hours. The inside of the box was wet with an unknown substance. We had to use some of our own cleaning supplies to make sure our stuff was not sitting in something bad. The people at Graverts and the GM for this arra took careof us. In spite of the inconvenience, the service they provided kept us ss a customer and I will recommend this location to others.
Mike R
Rating:
5.0
Customer did not leave a comment.
CECELIA R
Rating:
4.0
Customer did not leave a comment.
Brian E
Rating:
3.0
Customer did not leave a comment.
Marissa C
Rating:
1.0
There was no one there, I had to everything online. I drove down the road and the gas light came on. So not only did I have to put gas in the ALREADY WAY TOO EXPENSIVE TRUCK I got charged for not returning it at the same level.
Tabatha B
Rating:
5.0
Customer did not leave a comment.
Jaime R
Rating:
1.0
I turned in my truck 3 hours after closing and they,Brock charged me for an extra day $58.
ELIJHA D
Rating:
3.0
Customer did not leave a comment.
Jennifer P
Rating:
4.0
Customer did not leave a comment.
Tadd R
Rating:
3.0
Customer did not leave a comment.
Ryan S
Rating:
5.0
Customer did not leave a comment.
Brandon H
Rating:
4.0
Customer did not leave a comment.
John F
Rating:
4.0
Customer did not leave a comment.
Jeff F
Rating:
5.0
Customer did not leave a comment.
Denny K
Rating:
5.0
Customer did not leave a comment.
doug h
Rating:
5.0
Customer did not leave a comment.
David T
Rating:
1.0
Customer did not leave a comment.
Scott Y
Rating:
5.0
Thank you!
Abigail K
Rating:
4.0
Customer did not leave a comment.
Linda W
Rating:
5.0
Customer did not leave a comment.
Amy C
Rating:
4.0
We made a telephone reservation and this was not the location we desired for pick up. Uhaul called us the day prior and changed our location pick up to a location that was out of our way. This added time and mileage to our move.
Kelly B
Rating:
4.0
Customer did not leave a comment.
Amy H
Rating:
5.0
Smooth in, smooth out, no problems, no worries.
Kenn B
Rating:
4.0
Customer did not leave a comment.
Jesse D
Rating:
5.0
Customer did not leave a comment.
Christopher M
Rating:
4.0
Easy pick up. Gravert’s made sure we had what we needed.
DEAN B
Rating:
4.0
Customer did not leave a comment.
Angel R
Rating:
5.0
Customer did not leave a comment.
Jasmine S
Rating:
5.0
Customer did not leave a comment.
JULIE R
Rating:
5.0
Customer did not leave a comment.
Richard R
Rating:
5.0
Customer did not leave a comment.
Hifzur R
Rating:
5.0
Customer did not leave a comment.
Nathan W
Rating:
5.0
They didn't appear concerned that the mirrors were not working.
Ruth L
Rating:
5.0
Customer did not leave a comment.
Syvetta O
Rating:
4.0
Customer did not leave a comment.
Luke W
Rating:
5.0
Service is exceptional and pickup of truck and return oft ruck was very easy.
Jeffrey J
Rating:
5.0
Customer did not leave a comment.
Stephnie T
Rating:
5.0
Customer did not leave a comment.
Scott L
Rating:
5.0
Customer did not leave a comment.
DENNIS C
Rating:
5.0
Customer did not leave a comment.
Jarrod K
Rating:
5.0
Customer did not leave a comment.
Artoria S
Rating:
5.0
Customer did not leave a comment.
Alexander G
Rating:
5.0
Customer did not leave a comment.
RACHEL D
Rating:
1.0
Customer did not leave a comment.
NICOL S
Rating:
4.0
Customer did not leave a comment.
James M
Rating:
1.0
truck was never cleaned before I picked it up, even last cust. receipt was left in vehicle, would not give me an instore receipt. I returned it in the condition I received it in. I only hauled a recliner chair and small dresser and had the gull to charge me 25.00 clean up fee.They charge the fee and do not clean the fee. I am callind the last customer
RICHARD G
Rating:
3.0
I was told I needed to drop off my rental truck by 10 AM when I had rented it for 2 days. When returning the truck I was told by the employee I was good to go. Then I receive an invoice by email that had several upcharges. I spoke with customer service with zero regards for any of the inconveniences U-Haul created. I use U-Haul frequently, but that may come to an end now.
Christopher G
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER T
Rating:
5.0
Did a great job
Shawn D
Rating:
4.0
Customer did not leave a comment.
Brian H
Rating:
5.0
Customer did not leave a comment.
JEFFREY S
Rating:
2.0
Customer did not leave a comment.
Madeline V
Rating:
5.0
A
Steven A
Rating:
5.0
Customer did not leave a comment.
Michele W
Rating:
4.0
It's all good
Elaine P
Rating:
5.0
Customer did not leave a comment.
john s
Rating:
4.0
Nothing. Pick up was quick and easy
Robert T
Rating:
3.0
Hard to find, saw another trailer in alley,that was the only identification.
Burton W
Rating:
4.0
Nice job. The manager on duty did an excellent job getting me all set up and hooking up the trailer for me. Thanks!
steve s
Rating:
5.0
Customer did not leave a comment.
David L
Rating:
4.0
Customer did not leave a comment.
Sheri L
Rating:
4.0
Customer did not leave a comment.
Dawn B
Rating:
4.0
None
kevin h
Rating:
4.0
Customer did not leave a comment.
dan b
Rating:
5.0
Customer did not leave a comment.
Codi O
Rating:
5.0
Nothing. These guys were great!
Elton S
Rating:
4.0
Customer did not leave a comment.
Steven P
Rating:
3.0
Customer did not leave a comment.
Paulette M
Rating:
5.0
I was greeted as soon as I walked in the door. Everything was handled quickly and I was out the door in good time.
Tim T
Rating:
5.0
Very quick and easy process.
cari r
Rating:
4.0
Customer did not leave a comment.
MATT M
Rating:
3.0
Was closed and wasn’t sure where to return truck . Better info would be helpful . Found alley in back . Not well marked
Cheryl H
Rating:
4.0
Customer did not leave a comment.
Alexis M
Rating:
2.0
Customer did not leave a comment.
Stuart C
Rating:
5.0
Customer did not leave a comment.
Kaitlyn W
Rating:
3.0
the equipment was not swept out,
the pads I rented smelled of deisel fuel
to exit the facility i turned left out fo the parking lot and then tried to turn left on to the street which was very very tight - the facility shuold warn people
BRIAN G
Rating:
4.0
Customer did not leave a comment.
Darwin B
Rating:
4.0
The call center isn't very friendly and had my reservation all messed up. I called for a 1 way 10 ft moving truck to b picked up in Davenport, Ia and dropped off in coralville, Ia and when I arrived to p/u truck I was told the truck had to b brought back to Davenport same day and to get the truck I needed I would have to go to a different location. Communication is very important
