The app did not seem to work when we tried to check on Friday afternoon. We called the facility to verify that we were checked in and we were them informed that they would not be open on Saturday when we had arranged to pick up the truck, but that we would be sent a lock box number to get the keys. Since we had trouble with the app to check in we did not trust that the app would work to get us into the lock box and we had to make alternate arrangements to pick up the truck Friday. When we tried to get the reservation moved to a facility that would be open on Saturday, we were just told to get the app. We did not trust the app and it was very frustrating experience.
LINDA B
Customer Reviews for Graverts Automotive Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very great staff and Truck was well maintained and clean. Highly recommended.
BRANDON BI did not receive the dollys but we're charged
Ciara SLow tire light came on 7 blocks away. Called them and they said it was a bad sensor. Once I got to storage unit noticed tire look low. The wonderful U-Haul in Bettendorf found tire to have 50psi instead of the 80 psi it should have had. Bettendorf U-Haul checked tire over for me. The truck should have been checked before leaving Davenport facility. Could have stranded to older ladies in the highway.
Janet SVery nice 👌 thanks
BENITO RI tried to get a 15’ truck from a location near my home but instead was offered a 10’ from this location that was less convenient. I made my reservation a week early.
Scott DVery friendly service. It wasn’t an easy experience. Thanks.
ERIC GSuper easy process and will do again from this location and drop off
Luis GThe truck we rented had a very small amount of food on the floor and in at least one of the compartments in the csb. Which we didn't mund because we were initially only going to have the truck for a few hours. The inside of the box was wet with an unknown substance. We had to use some of our own cleaning supplies to make sure our stuff was not sitting in something bad. The people at Graverts and the GM for this arra took careof us. In spite of the inconvenience, the service they provided kept us ss a customer and I will recommend this location to others.
Mike RThere was no one there, I had to everything online. I drove down the road and the gas light came on. So not only did I have to put gas in the ALREADY WAY TOO EXPENSIVE TRUCK I got charged for not returning it at the same level.
Tabatha BI turned in my truck 3 hours after closing and they,Brock charged me for an extra day $58.
ELIJHA DThank you!
Abigail KWe made a telephone reservation and this was not the location we desired for pick up. Uhaul called us the day prior and changed our location pick up to a location that was out of our way. This added time and mileage to our move.
Kelly BSmooth in, smooth out, no problems, no worries.
Kenn BEasy pick up. Gravert’s made sure we had what we needed.
DEAN BThey didn't appear concerned that the mirrors were not working.
Ruth LService is exceptional and pickup of truck and return oft ruck was very easy.
Jeffrey Jtruck was never cleaned before I picked it up, even last cust. receipt was left in vehicle, would not give me an instore receipt. I returned it in the condition I received it in. I only hauled a recliner chair and small dresser and had the gull to charge me 25.00 clean up fee.They charge the fee and do not clean the fee. I am callind the last customer
RICHARD GI was told I needed to drop off my rental truck by 10 AM when I had rented it for 2 days. When returning the truck I was told by the employee I was good to go. Then I receive an invoice by email that had several upcharges. I spoke with customer service with zero regards for any of the inconveniences U-Haul created. I use U-Haul frequently, but that may come to an end now.
Christopher GDid a great job
Shawn DA
Steven AIt's all good
Elaine PNothing. Pick up was quick and easy
Robert THard to find, saw another trailer in alley,that was the only identification.
Burton WNice job. The manager on duty did an excellent job getting me all set up and hooking up the trailer for me. Thanks!
steve sNone
kevin hNothing. These guys were great!
Elton SI was greeted as soon as I walked in the door. Everything was handled quickly and I was out the door in good time.
Tim TVery quick and easy process.
cari rWas closed and wasn’t sure where to return truck . Better info would be helpful . Found alley in back . Not well marked
Cheryl Hthe equipment was not swept out, the pads I rented smelled of deisel fuel to exit the facility i turned left out fo the parking lot and then tried to turn left on to the street which was very very tight - the facility shuold warn people
BRIAN GThe call center isn't very friendly and had my reservation all messed up. I called for a 1 way 10 ft moving truck to b picked up in Davenport, Ia and dropped off in coralville, Ia and when I arrived to p/u truck I was told the truck had to b brought back to Davenport same day and to get the truck I needed I would have to go to a different location. Communication is very important
Barbara SGreat friendly people
Jim K